Thurston Watts Sales & Service, Inc. - Renovation Contractor Photos
Thurston Watts Sales & Service, Inc. - Renovation Contractor Introduce
Hello, Louisiana friends! We all know that a well-functioning air conditioner is a non-negotiable part of life in our state. But what about when your refrigerator stops cooling, or your washer breaks down? You need a professional you can trust to handle not just your home's air, but also its essential appliances. That's where Thurston Watts Sales & Service, Inc. comes in. Based in Zachary, they are a versatile and long-standing local company that specializes in air conditioning, heating, and appliance repair. This article will provide a detailed overview of what makes them a go-to choice for residents in Zachary and the surrounding communities, highlighting their comprehensive services and commitment to customer satisfaction.
Thurston Watts Sales & Service, Inc. is more than just an air conditioning contractor. They are a multifaceted business that also offers heating and refrigeration services, as well as appliance repair and sales. This broad range of expertise means they can be your single point of contact for a variety of home comfort and convenience needs. Their services are designed to address the specific challenges faced by local homeowners, from the intense heat that puts a strain on air conditioning units to the everyday wear and tear on household appliances. By offering both sales and service, they provide a full-circle solution: you can buy a new appliance or HVAC unit from them and have the peace of mind that they are the same people who will service it down the road.
The company's reputation is built on reliability and a friendly approach. One customer shared their positive experience, stating, "Very receptive to same day a/c check when unit not cooling. Very nice repairman and good attitude." This kind of feedback highlights a business culture that prioritizes promptness and professionalism. In another review, a customer who purchased an appliance from them noted, "They are really good. They always have a reasonable rate. They are where I bought my appliance. They really do back up what they sale. They are there in a day of calling them to make a repair." These testimonials speak to a consistent level of service that is both responsive and fair, building trust with the local community.
Thurston Watts Sales & Service, Inc. is conveniently located at 5250 Mae St, Zachary, LA 70791, USA. This central location in Zachary makes them easily accessible to residents throughout the city and its neighboring parishes. For a service-based business, a local address is a significant advantage, as it allows for quicker response times to service calls, particularly for urgent issues like a broken air conditioner on a hot day. The company's presence on Mae St reinforces their role as a local and integrated part of the community.
Accessibility is a key part of their business model. When your AC unit fails or an essential appliance breaks down, you need help fast. Their local presence means they can dispatch a technician to your home quickly, minimizing your discomfort and disruption. This local expertise also means they are familiar with the specific needs of homes in the Zachary area, allowing them to provide more tailored and effective solutions. Being a part of the local landscape, they understand the importance of building long-term relationships with their customers based on trust and reliable service.
The physical address also serves as a hub for their sales and service operations. It’s where they can manage their inventory of appliances and parts, coordinate technician schedules, and handle customer inquiries in person. This structured approach helps ensure a smooth and professional experience for every customer.
Based on public data, Thurston Watts Sales & Service, Inc. offers a wide range of services for both home comfort and convenience.
- Air Conditioning Services (Maintenance, Repair, and Installation)
- Heating and Refrigeration
- Appliance Repair (for all major brands and models)
- Appliance Sales
- Same-day service checks (when available)
Thurston Watts Sales & Service, Inc. stands out from the competition due to several key features and highlights that are consistently noted by their customers.
- Dual Specialization: The company's unique blend of expertise in both air conditioning/heating and appliance services makes them a highly convenient resource for homeowners. You don't need to call two different companies for your comfort systems and your home appliances.
- Responsive Service: Customers frequently highlight their receptiveness to same-day service checks, demonstrating a commitment to addressing urgent needs quickly and efficiently.
- Competitive Pricing: Reviews mention that they offer a reasonable rate and were able to "beat all other competitors," which indicates a focus on providing value to their customers.
- Integrity and Honesty: The company's business profile with the Better Business Bureau (BBB) and other reviews indicate a solid reputation for integrity and honesty in their work.
- Family-Owned: Being a small, family-owned business, they can often provide a more personalized and friendly service experience than larger, corporate-owned companies.
- Comprehensive Solutions: They offer a complete service from sales to installation and long-term maintenance, ensuring customers have a consistent and reliable partner throughout the life of their products.
- Experienced and Friendly Staff: Reviews consistently praise the "very nice repairman and good attitude," highlighting a positive customer service experience from start to finish.
For all your service needs or to inquire about new appliances, you can contact Thurston Watts Sales & Service, Inc. using the following information:
Address: 5250 Mae St, Zachary, LA 70791, USA
Phone: (225) 654-2660
Mobile Phone: +1 225-654-2660
Choosing a local service provider is a significant decision, and in a place like Louisiana, it's about finding a company that is not only skilled but also deeply reliable. What is truly worth choosing about Thurston Watts Sales & Service, Inc. is their rare combination of HVAC and appliance expertise. This dual specialization makes them an invaluable asset for any homeowner or business owner in the Zachary area. Instead of juggling multiple contacts for your AC and your refrigerator, you can trust one experienced team to handle both.
The consistent positive reviews highlight their commitment to fair pricing, prompt service, and professional integrity. The fact that they are willing to provide same-day service checks speaks volumes about their dedication to their customers' comfort. They are not just focused on selling you a new product; they are committed to providing solutions that work, whether through a quick repair or a full replacement. Their reputation for backing up what they sell and offering competitive rates makes them a smart and economical choice. For residents of Zachary and the surrounding communities, Thurston Watts Sales & Service, Inc. is a reliable, local partner that you can count on to keep your home comfortable and your essential appliances running smoothly.
Thurston Watts Sales & Service, Inc. - Renovation Contractor Details
Offerings
- Repair services
Thurston Watts Sales & Service, Inc. - Renovation Contractor Location
Thurston Watts Sales & Service, Inc. - Renovation Contractor
5250 Mae St, Zachary, LA 70791, USA
Thurston Watts Sales & Service, Inc. - Renovation Contractor Reviews
Very receptive to same day a/c check when unit not cooling. Very nice repairman and good attitude.
Aug 28, 2025 · Brannon PerillouxVery receptive to same day a/c check when unit not cooling. Very nice repairman and good attitude.
Aug 28, 2025 · Brannon PerillouxThurston Watts installed my AC system in my home when it was built 5 years ago. I always had a high electrical bills but assumed it just came with having a larger home. However in 2018 the bill started going even higher and I figured out one of my units was running all the time. After several calls I finally got Watts to come look at the units and one was found low on Freon so more was put in along with dye and I was told to call them back in a few months to locate the leak. I called them back starting two months later and after another full month of calling them once or twice a week and realizing they just was not going to make time to come back and I was forced to call someone else. The other company I called (that came the very next day) once they started looking at the system found numerous issues (and they showed me these issues each step of the way). They found about 6 small leaks in the coil on the one that was loosing Freon, ordered a replacement on warranty and changed it. They also found that unit had been installed with the incorrect size pistons from day one (likely because the system was not commissioned correctly). They also found damaged shrouds on all the three units from careless handling of the previous repairman and they found one section of shroud installed upside down and incorrectly not sealing at all. They found my mini-split system I have in my shop to have been installed in a fashion that it had added components that was not needed, along with a lot of unnecessary cost. I had called Watts so many times to come back they told me the last time I called not to worry, they would call me when they had a repairman free. That was over 3 weeks ago and nothing from them but silence. At this point I think it is necessary to put this review out there for others looking for a good AC repairman that they would be much better off looking elsewhere.
Dec 31, 2018 · Robert OwensThurston Watts installed my AC system in my home when it was built 5 years ago. I always had a high electrical bills but assumed it just came with having a larger home. However in 2018 the bill started going even higher and I figured out one of my units was running all the time. After several calls I finally got Watts to come look at the units and one was found low on Freon so more was put in along with dye and I was told to call them back in a few months to locate the leak. I called them back starting two months later and after another full month of calling them once or twice a week and realizing they just was not going to make time to come back and I was forced to call someone else. The other company I called (that came the very next day) once they started looking at the system found numerous issues (and they showed me these issues each step of the way). They found about 6 small leaks in the coil on the one that was loosing Freon, ordered a replacement on warranty and changed it. They also found that unit had been installed with the incorrect size pistons from day one (likely because the system was not commissioned correctly). They also found damaged shrouds on all the three units from careless handling of the previous repairman and they found one section of shroud installed upside down and incorrectly not sealing at all. They found my mini-split system I have in my shop to have been installed in a fashion that it had added components that was not needed, along with a lot of unnecessary cost. I had called Watts so many times to come back they told me the last time I called not to worry, they would call me when they had a repairman free. That was over 3 weeks ago and nothing from them but silence. At this point I think it is necessary to put this review out there for others looking for a good AC repairman that they would be much better off looking elsewhere.
Dec 31, 2018 · Robert OwensVery rude. The lady answering the phones needs to slow her roll at let the customer explain the reason for calling. Nope never again. This place is 3 minutes from my house. I'll make the 15 mile trip to Boston rouge.
Dec 07, 2019 · Jason GirlinghouseVery rude. The lady answering the phones needs to slow her roll at let the customer explain the reason for calling. Nope never again. This place is 3 minutes from my house. I'll make the 15 mile trip to Boston rouge.
Dec 07, 2019 · Jason GirlinghouseGreat people. Very friendly. They do great work too.
Sep 30, 2020 · Wiley ShipleyGreat people. Very friendly. They do great work too.
Sep 30, 2020 · Wiley ShipleyI needed a dryer belt and they had the one I wanted. We had it replaced the same day it broke,!
Aug 01, 2019 · Hamilton WillisI needed a dryer belt and they had the one I wanted. We had it replaced the same day it broke,!
Aug 01, 2019 · Hamilton Willis
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