Starnes Inc. Photos










Starnes Inc. Introduce
When the heat of a Virginia summer becomes unbearable or a cold snap in winter leaves you shivering, a properly functioning heating, ventilation, and air conditioning (HVAC) system isn't just a luxury—it’s a crucial component of your home or business. For those in the Lebanon, VA, area and throughout Southwest Virginia, finding a reliable and experienced HVAC and refrigeration contractor is essential. Starnes Inc. has established itself as a go-to name in the region, offering a wide array of services that extend far beyond simple repairs. While some might think of a general contractor for all home-related projects, the specialized nature of HVAC and commercial refrigeration requires a dedicated expert. Starnes Inc. has been serving the community since 1975, building a reputation for tackling everything from residential heat pump issues to complex commercial refrigeration systems. This article will provide a detailed look at what makes Starnes Inc. a valuable resource for local users, highlighting their comprehensive services, commitment to expertise, and the full range of solutions they provide to ensure year-round comfort and operational efficiency for their clients.
Starnes Inc. is centrally located at 4082 US-19, Lebanon, VA 24266. This strategic position allows them to serve not only Lebanon but also the broader Southwest Virginia region and Northeast Tennessee. Their physical presence at this address, combined with their history in the area, instills a sense of trust and local accessibility. While their office is a hub for operations and support, their service extends far and wide, with technicians ready to respond to calls throughout their service area. This local focus means they are well-acquainted with the specific climate challenges and building codes of the region, allowing them to provide more informed and effective solutions. They have satellite offices to support same-day service, which is a significant benefit for customers facing urgent issues. Being a part of the local community for so long, they have a deep understanding of the unique needs of residents and businesses. Their location makes it easy for customers to find them for in-person consultations or to drop off equipment if needed. This blend of a strong local base with a wide service reach ensures that help is never too far away, whether you're in a residential home or managing a commercial facility.
Starnes Inc. offers an extensive list of services, providing complete climate control and refrigeration solutions for both residential and commercial clients. Their offerings demonstrate a deep level of specialization and an ability to handle a wide variety of systems and issues.
- Heating and Cooling Services: They handle everything from A/C system repair, HVAC system maintenance, and new heating system installation to thermostat repair and installation. They are specialists in heat pumps, gas furnaces, and mini-split air conditioners.
- 24/7 Emergency Service: For unexpected breakdowns, Starnes Inc. provides 24/7 emergency service, ensuring that help is available around the clock, even on holidays. They also aim for a two-hour response time for emergencies.
- Commercial Refrigeration: Beyond HVAC, they are highly skilled in commercial refrigeration, servicing and installing equipment such as commercial freezers, walk-in coolers, beer and bottle coolers, and ice machines. This is a critical service for many local businesses.
- Maintenance Programs: They offer various preventive and scheduled maintenance programs to keep systems running efficiently, extending equipment life and preventing future issues. This includes annual tune-ups and regular inspections.
- Backup Generators: They can install and repair home backup generators, providing a crucial service for local residents who need to prepare for power outages, as well as a full range of electrical services including work on breaker boxes and panels.
- Comprehensive Repair and Installation: Their technicians are skilled in troubleshooting and repairing a multitude of problems, from ductwork leakage to heat exchanger issues. They also perform full-scale installations for new homes or equipment change-outs.
- Specific Equipment Expertise: The team is experienced with a wide range of products and brands, and they are authorized dealers for several major manufacturers, including Carrier and Amana, and are even Mitsubishi Diamond Contractors for mini-split systems.
Several key features and highlights distinguish Starnes Inc. and contribute to their strong local reputation, even when facing challenging situations.
- Longevity and Experience: The company has been in business since 1975, and their team of technicians has over 200 years of combined experience. This extensive knowledge base ensures they have "seen it all and fixed it all."
- Commitment to Professionalism: The company's core values include integrity, respect, and safety. They emphasize their technicians being professional and respectful of customers' property, and they ensure all employees undergo background checks and drug testing for customer peace of mind.
- Same-Day Service: Their commitment to same-day service is a significant advantage, especially for urgent issues. This is made possible by their well-stocked service vans, which carry up to $9,500 worth of parts to reduce the need for return trips.
- Technical Expertise and Training: The technicians are highly trained, with many holding degrees or undergoing continuing education. They have access to a full factory service library and can get direct technical support from manufacturers if needed.
- Turnkey Solutions: Starnes Inc. provides a full-service experience, ensuring they arrive on time, diagnose issues, and present clear options for repair or replacement. This focus on communication helps manage customer expectations.
For all your HVAC and refrigeration needs in Lebanon, VA, and the surrounding communities, you can contact Starnes Inc. directly. Their address is 4082 US-19, Lebanon, VA 24266, USA. You can reach them by phone at (276) 325-7787. They offer free estimates, making it easy to get a quote for a new installation or a major repair.
Choosing a professional for your heating and cooling needs is a decision that can impact your comfort and wallet for years to come. So, why is Starnes Inc. worth choosing? Despite some customer feedback about communication delays or unexpected issues, it's clear that the company has a long history and a foundation built on a high level of technical skill. They have a reputation for ultimately resolving problems, even if it takes more time than anticipated. The fact that they have been operating for so long and are frequently recommended by word of mouth shows that they have earned the trust of many in the community. Their deep specialization in HVAC and commercial refrigeration sets them apart from a typical general contractor, ensuring that a professional with focused knowledge is working on your critical systems. The sheer breadth of their services, from residential furnace repair to complex commercial ice maker installations, means they are a one-stop shop for a wide range of needs. Their commitment to maintaining a team of experienced and continuously educated technicians, as well as their significant investment in keeping their service vans well-stocked, demonstrates a true dedication to efficiency and quality. While every business may have its challenges, Starnes Inc.'s long-standing presence and commitment to eventually getting the job done right, often with competitive pricing, are powerful reasons why they remain a prominent and valued choice for heating, cooling, and refrigeration services throughout the Southwest Virginia and Northeast Tennessee regions. They are a professional outfit with a wide range of services and a deep commitment to their trade.
Starnes Inc. Machine
HVAC Contractor
- A/C system maintenance
- A/C system repair
- HVAC duct & vent installation
- HVAC system maintenance
- HVAC system repair
- Heating system installation
- Heating system maintenance
- Heating system repair
- Install AC
- Install thermostat
- Repair HVAC
- Thermostat installation
- Thermostat repair
- 24/7 Emergency Service
- A/C Units
- Ac Unit
- Air Conditioner System
- Air Conditioning Contractors
- Air Conditioning Repair And Replacement
- Air Conditioning Unit
- Air Filter
- Air Flow
- Air Handler
- Alternative Energy Systems
- Annual Servicing
- Annual Tune-Ups
- Backup Generators
- Beer Coolers
- Bottle Coolers
- Breaker Box
- Breaker Panel
- Centralized Air
- Chiller Service
- Circuit Breaker Panel
- Code Update
- Cold House
- Commercial Facility
- Commercial Freezer
- Commercial Heating And Air
- Commercial Heating And Cooling
- Commercial Hvac Systems
- Commercial Ice Machine
- Commercial Refrigeration Equipment
- Commercial Refrigeration Maintenance
- Commercial Refrigeration System
- Cooling Towers
- Custom Preventive Maintenance
- Diagnostic Check
- Ductwork Leakage
- Electrical Connections
- Emergency Response
- Equipment Change
- Exhaust Fan
- Flexible Duct
- Free Estimate
- Furnace Replaced
- Furnace Trouble Shooting
- Gas Fitter
- Gas Furnace
- Gas Furnace Trouble
- H E A T I N G & C O O L I N G
- Heat And Air Conditioning Unit
- Heat Exchangers
- Heat Pump Broken
- Heat Pump Maintenance
- Heat Pump Problems
- Heat Pump Trouble Shooting
- Heating And Cooling Systems
- Heating And Cooling Units
- Heating, Ventilation, And Air Conditioning
- Home Backup Generators
- Home Generators
- Home Heating And Air Conditioning
- Hour Service
- Ice Machines
- Job Installing
- Maintenance Programs
- Mini Split Air Conditioners
- Modular Home
- Need Air Conditioner Repair
- New Heat Pump
- New Heat Pump Installed
- New Home Purchase
- Our Air Conditioning
- Preventive Maintenance Programs
- Puron Refrigerant Specialist
- Rack Systems
- Reach-In Coolers
- Reach-In Freezers
- Refrigeration Service
- Refrigeration Units
- Regular Inspections
- Regular Maintenance
- Regular Servicing
- Regularly Scheduled Maintenance
- Repair Problems
- Replace The Filter
- Residential Heating And Air
- Residential Heating And Air Service
- Residential Load Calculation
- Routine Maintenance
- Routine Maintenance Services
- Safety Inspections
- Same Day Service
- Scheduled Maintenance
- Service Calls
- Trouble Shooting
- Variable Refrigerant Flow
- Ventilation System
- Visually Inspect
- Walk-In Coolers
- Walk-In Freezers
- Your Hvac Unit
- commercial freezer installation
- commercial freezer repair
- commercial refrigeration installation
- commercial refrigeration repair
- ice maker installation
- ice maker repair
- reach in cooler installtion
- reach in cooler repair
Air Conditioning Contractor
- Cleaning
- Installation
Starnes Inc. Details
Offerings
- Installation service
- Repair services
Starnes Inc. Location
Starnes Inc. Reviews
jobheat pumpcallpriceunitquestionsefficientmorningjulyheating
★ 5★ 4★ 3★ 2★ 1DON'T CALL US, WE'LL CALL YOU.Our heatpump quit in mid July. The tech came, ordered the part and then we waited. After a couple of weeks I called to check on the part and they only let you talk to the receptionist, so each time I called she said she would check with the parts person and when it came in, she would call me. After a few weeks with the same answer, I ask to talk directly with the parts person. I tried that about three days in a row and then called the manufacturer myself. When I made it thru their system and spoke with customer service, I found out they had not ordered a part since May. When I called back the receptionist and informed her of my investigation, they ordered the part for next business day delivery, which was Monday, and installed it Tuesday (which is why I rated them as high as I did) So something that should have taken a week, or two at most, took about 5 weeks to resolve. Then, after telling me the part would be about $500, it was $700.
Aug 30, 2025 · Joe BreedingI had them to repair a heat pump 7-15/25 at my brother's house. The technician was there less than 20 min. He got it to running but this evening 7-16-25 my brother informed me that the fan on the outside unit had stopped again. In the meantime I received the invoice this morning and I paid it this morning $230. When I contacted their office I was informed that the technician said that he would not return because the "house was too dirty". When I advised my brother he informed me that he had never entered the house or the basement and just worked from the outside. Sounds a little fishy.
Jul 16, 2025 · Rhonda MurrayExtremely disappointed in the ''service" provided by Starnes. Had a problem with a Generac generator and they were supposedly an authorized servicer of Generac so they were contacted.A young man arrived and spent two hours trying to figure out was was wrong without success. The Starnes man left with the assurance that he would contact Generac and have our problem fixed, another appointment was even made for a few days later. Two weeks later no word at all.I contacted another company after the two weeks and they arrived right on the appointed time and fixed my generator within a half an hour. (Anyone curious about the good company, pm me).To add insult to injury Starnes sent us a bill for over $300, even after they were unable to solve the problem and keep appointments. My wife talked to "les" and he assured her that the bill would be written off. Okay.A month or so later we receive ANOTHER bill. My wife takes a check into the office on 12/23/24 and pays its. Today 04/23/25 we receive an email telling us the bill WASN'T PAID!!!!!!What kind of business is Starnes??? Stay away at all costs. There are reputab
Apr 23, 2025 · Joseph SantollaI had a terrible experience with this heating and air conditioning company. A technician came out and inspected a heating unit, claiming there was no issue, despite two other contractors confirming otherwise. When I requested documentation of their findings due to the property being in escrow, I was told they couldn't provide any information in July, which made NO sense at all.After calling back to explain that their assessment was incorrect and requesting a technician to replace the part in concern, I spoke with a woman named Peyton. She informed me that the part needed to be special-ordered and she had no idea when it would arrive. Frustrated, I called around to other HVAC companies and discovered that the part is actually a standard universal one that any technician would carry on their truck and could easily replace during a service call.Overall, this company is simply horrible. Their customer service is lacking, and the technicians seem poorly trained and uninformed about their products. Dealing with Peyton was particularly frustrating, as she provided nothing but excuses. I cannot recommend this company to anyone looking for reliable HVAC services.
Jul 03, 2025 · Tabatha SolinaVery pleased with our experience. AC slowly went out over the course of the weekend. I called their on-call service on a Sunday afternoon at 4pm, as our house had reached 78-80 degrees by then. The tech returned my call within 30 minutes. While he was not able to make a house call on the weekend as we were not existing customers, he walked me through several ways to troubleshoot our system. I told him thank you, and that I would call them back Monday if I could not get our installer out in a timely manner. On Monday morning at 8:30 I received a call from Starnes' schedulder to see if we still needed help. As I had not heard back from our HVAC installer, I told her to go ahead and schedule us for service. By 10:15am the technician had arrived, and by noon our issue was fixed and home was cool again. Very appreciative of their quick service and pleasant technician. Would absolutely recommend and use again.
Aug 12, 2024 · Katie Vanderveen
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