HEP is on the way Photos










HEP is on the way Introduce
For homeowners in Tennessee, the list of potential home maintenance and repair needs can be long and often unpredictable. From a leaky faucet and a broken air conditioner to a damaged roof or a faulty electrical panel, each problem requires a specific set of skills to be fixed correctly and safely. Trying to find and vet a different contractor for every single issue can be a stressful and time-consuming process. This is where a truly comprehensive service provider like HEP is on the way becomes invaluable. They are not just a plumber; they are a one-stop-shop for a wide array of home services, including HVAC, electrical, and roofing. Their unique business model is designed to simplify home repairs for local residents, providing expert service across multiple trades with just a single phone call. This article will provide you, a Tennessee resident, with a detailed look at the services and features that make HEP a standout choice for keeping your home in top condition.
The concept of a multi-specialty company like HEP is on the way is a game-changer for home maintenance. While many businesses specialize in just one area—for example, a plumber who only handles pipes and drains—HEP offers a coordinated approach to a home's most critical systems. This means that if you have a plumbing issue and a related electrical problem, you don't have to hire two different companies. Their team is composed of licensed professionals across various trades, ensuring a high level of expertise for each specific job. This integrated approach not only saves you time and effort but can also lead to more efficient solutions, as their technicians can diagnose and address issues that cross traditional trade boundaries. The customer reviews provided, which praise the professionalism and efficiency of their multi-person crews, illustrate how this model works seamlessly in practice, allowing them to handle complex installations like a new HVAC unit with multiple components, from the air handler to the ductwork, with expert precision.
HEP is on the way is a local business with a strong presence in the Johnson City community. Their address is 3119 Bristol Hwy suite 303, Johnson City, TN 37601, USA. This location makes them highly accessible to residents throughout Johnson City and the surrounding areas. Being based locally means they can provide a faster response, which is crucial for emergency situations like a burst pipe or a malfunctioning air conditioner during a heatwave. Their team members are also part of the community, which fosters a sense of trust and personal investment in the quality of their work. This local accessibility, combined with their ability to handle a wide range of services, positions them as a reliable and convenient solution for any homeowner's needs.
The services offered by HEP are remarkably extensive. Their expertise spans multiple critical areas of home maintenance and repair, from the ground up. This wide array of services is designed to ensure that one call can truly solve multiple problems, making them a comprehensive resource for any homeowner. Here is a list of the key services they provide, organized by their respective trades:
- Plumbing: They offer a full spectrum of plumbing services, including Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Sewer cleaning, and Sewer repair. They also handle more complex tasks like Hydro Jetting, Re-Piping, Water Line Repair and Replacement, and the installation and repair of Sump pumps and Tankless Water Heaters.
- Electrician: Their electrical services are just as comprehensive, with offerings such as Electrical fixture installation, Electrical inspections, Electrical panel repair and replacement, Electrical wiring installation and repair, as well as Light fixture installation, Fan installation, and even Generator Installation and Electric car charger installation.
- HVAC Contractor: As experts in heating and cooling, they provide A/C system maintenance and repair, Heating system installation and repair, HVAC system maintenance and repair, and the installation of new systems, including Ductless heating & A/C services and Thermostat installation.
- Roofing Contractor: They also specialize in roofing, offering Roof inspection, Roof installation, Roof repair, and Attic venting services. They are equipped to handle Roof damage repair, including for storm & wind damage, and can install and repair Skylights.
- Siding Contractor: While their siding services are focused, they offer Gutter cleaning and installation, as well as other exterior repairs that protect your home.
Beyond their extensive service list, HEP is on the way offers several features and highlights that enhance the customer experience and set them apart in the home services market. The reviews provided offer a glimpse into these value-added aspects.
- Professional and Courteous Team: Customer reviews consistently praise the technicians for being "extremely courteous, friendly, and helpful." They take the time to explain the work they are doing, which builds trust and makes the process more transparent.
- Veterans Employment: One reviewer specifically highlighted and thanked the company for hiring veterans, which is a major positive feature that speaks to their commitment to the community.
- Clean and Tidy Work: The crews are noted for cleaning up any mess they make and leaving the work area looking "proud of the work they had accomplished." This attention to detail shows professionalism and respect for the customer's home.
- Comprehensive Problem-Solving: The ability to handle complex, multi-faceted projects—like the installation of a new AC unit and a water line for a new fridge, as mentioned in the reviews—highlights their capacity to be a true one-stop-shop for a wide variety of home needs.
- Variety of Services: Their broad service offerings, from plumbing to roofing, mean homeowners don't have to manage multiple contractors, saving them time and stress.
- Credit Cards Accepted: For payment, they accept credit cards, providing a convenient and flexible payment option for customers.
For residents in the Johnson City area who need to get in touch with HEP is on the way, their contact information is straightforward and accessible.
Address: 3119 Bristol Hwy suite 303, Johnson City, TN 37601, USA
Phone: (423) 405-4542
Mobile Phone: +1 423-405-4542
When you are faced with a home repair or maintenance issue, choosing the right contractor is a crucial decision. So, what is worth choosing HEP is on the way for? The answer lies in their unique and highly practical business model. They eliminate the hassle of finding different specialists for different jobs, offering a single, reliable point of contact for a multitude of home services. The provided reviews are a powerful testament to their quality of work and customer-centric approach. Customers praise the professionalism of their crews, their attention to detail, and their ability to tackle complex projects with ease and a friendly demeanor. The fact that they can handle everything from a toilet repair to a complete HVAC installation or roof repair with the same level of expertise makes them an invaluable resource for any Tennessee homeowner. By choosing HEP is on the way, you are choosing a partner who understands that your home is your most important investment and is equipped to protect it from a wide variety of issues, all with a single phone call.
HEP is on the way Pipe
Plumber
- Faucet installation
- Faucet repair
- Plumbing leak detection
- Plumbing pipe repair
- Shower installation
- Toilet installation
- Toilet repair
- Water heater installation
- Drain cleaning
- Garbage disposal repair
- Sewer cleaning
- Sewer repair
- Sump pump installation
- Sump pump repair
- Water heater repair
- Water tank installation
- Ac Repair
- Air Cleaners
- Air Conditioning Maintenance
- Air Conditioning Replacement
- Air Duct Replacement
- Air Filtration
- Backup Sump Pump
- Carbon Monoxide Detectors
- Commercial Plumbing
- Commercial Septic Tank
- Electrical Home Safety Inspection
- Electrical Repairs
- Garbage Disposal
- Heating Repair
- Heating Unit
- Hvac Services
- Hydro Jetting
- Installation Air Conditioning
- Leak Detection
- Maintenance Heat Pump
- New Ac Installation
- Plumbing Inspections
- Plumbing Water Heaters
- Primary Sump Pumps
- Re-Piping
- Regular Maintenance
- Repair Air Conditioning
- Roofing Installation
- Roofing Repair
- Septic System Install
- Surge Protection
- Tankless Water Heaters Installing
- Toilet Repair & Installation
- Water Heaters Tankless Water Heaters
- Water Line Repair
- Water Line Replacement
- Drain Cleaning
Electrician
- Electrical fixture installation
- Electrical fuse changing
- Electrical heat resistor changing
- Electrical inspections
- Electrical outlet & switch installation
- Electrical outlet & switch relocation
- Electrical outlet & switch repair
- Electrical panel repair
- Electrical panel replacement or upgrading
- Electrical parts assembly
- Electrical power restoration
- Electrical wiring installation
- Electrical wiring repair
- Electric car charger installation
- Fan installation
- Fan repair
- General construction
- General repairs
- Ground wire installation
- Installation
- Light fixture installation
- Light fixture repair
- Outdoor lighting installation
- Remodeling
- Generator Installation
Siding Contractor
- Gutter cleaning
Air Conditioning Contractor
- A/C system maintenance
- A/C system repair
- Ductless heating & A/C services
- Heating system installation
- Heating system maintenance
- Heating system repair
- HVAC duct & vent cleaning
- HVAC duct & vent installation
- HVAC duct & vent repair
- HVAC system maintenance
- HVAC system repair
- Install AC
- Install thermostat
- Repair HVAC
- Thermostat installation
- Thermostat repair
Roofing Contractor
- Attic venting
- Attic venting installation
- Attic venting repairs
- Gutter installation
- Gutter repairs
- Roof damage repair
- Roof inspection
- Roof installation
- Roof repair
- Roof repair for storm & wind damage
- Skylight installation
HEP is on the way Details
Offerings
- Repair services
Payments
- Credit cards
- Credit cards
HEP is on the way Location
HEP is on the way
3119 Bristol Hwy suite 303, Johnson City, TN 37601, USA
HEP is on the way Reviews
jobquestionsHVACtechnicianroofdiagnosedquoteelectricalheatinspection
★ 5★ 4★ 3★ 2★ 1We had a 2.5-ton 80/20 split unit installed today just after ordering it last night with help from Jacob Newman. Sebastian, Tristan, and a helper who came with them were extremely courteous, friendly, and helpful. They explained everything that they were going to be doing during the installation. You could tell that had done this kind of installation enough that they probably could do it in their sleep. I showed them where the access was in the master bedroom closet and I apologized because the access opening was small. They looked and said it was nothing that hadn't seen before. Then each one started on their different task. They had to remove a closet shelf and trim around the access opening for clearance issues once they had taken measurements, (asked if it was okay before they removed anything) and replaced it like new. They all worked like machines when the outside unit was completed they came and helped the other to remove the old split unit and replace the new unit in the attic. They cleaned up any mess in the areas where they worked and looked proud of the work they had accomplished. They double-checked everything to make sure that it worked perfectly. Excellent workers especially as hot as it was in the attic. I want to also give Hep a big thank you for hiring veterans. Being a former Marine hiring veterans is always a big plus for me in any business. I thank you guys a lot.
Jun 04, 2025 · Michael HembreeZach and Dustin, not only did they come in a timely manner, they installed a water line for my new fridge and installed the fridge for me. They installed a new up to code hot water heater. I have been very pleased with HEP services.
Sep 04, 2025 · Kelly McKameyHEP has done an amazing job. We've had plumbing to electrical to a total kitchen tear out. Joshua Simms did a great job. David, who tore out our kitchen and put up sheet rock I want him for our next project. Matt and Chris who did the electrical part we passed inspection with flying colors. They were above inspection A +++++. Jessica a huge shout out to you with coordinating everything. Thank you all. My husband and I are very pleased and highly recommend you all. Thank you.
Aug 19, 2025 · Ann IrelandZak and Dustin did a jam up job. Very polite and professional. Kept me apprised of the progress and did a excellent clean up when they were done
Jul 11, 2025 · Myles AddisonWe scheduled an appointment with Joshua B., who was expected to arrive between 8 AM and 1 PM. He didn’t show up until around 3 PM. We were told the visit would cost $34 just to assess the issue, which we agreed to. However, from the moment he arrived, the experience was disappointing—his car was disorganized, and he was dipping and spitting on the property, which was extremely unprofessional.He walked around for a few minutes, then charged me $475 without explaining the issue, outlining what work was done, or asking for my approval beforehand. There was no communication or consent—just a sudden, unjustified charge.This kind of service feels dishonest and predatory. I would not recommend this company based on my experience.Reply to Owner:Although the appointment wasn’t under my name, it’s difficult to believe it couldn’t be located—especially since you had both the appointment time and the technician’s name. A technician can only be in one place at a time, and it was clearly your company that serviced the call.What’s even more concerning is that we had to essentially bargain with the technician, explaining that we never agreed to the work he tried to perform. We only consented to the $34 inspection fee, which we did pay.It’s disappointing that this situation hasn’t been acknowledged, as it gives the impression that your company is avoiding responsibility. We’re sharing this not out of frustration alone, but to caution others who may be seeking help—so they don’t end up wasting valuable time and money, only to feel taken advantage of.
Jul 24, 2025 · Brenda Oceguera
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