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American Air Customs, Inc ico

American Air Customs, Inc
- 335 N Briery Rd, Irving, TX 75061

HVAC contractor, Air conditioning contractor ★4.0

335 N Briery Rd, Irving, TX 75061, USA

4.0
Please read this review to the end. It's a tale of two very different owners (who are Irving, family-owned businesses).I have mixed feelings about this company because the actual people that do their jobs are really helpful and nice. My family are lifetime Irving residents; I always try to use local (family-owned) businesses.Yesterday (7-18-25), my 86 year old mother (on social security) had 2 different issues that happened... one was that the thermostat was not working and the other issue was that the ice-maker was not working. I called the 2 Irving, family-owned, companies we have used in the past -- American Air Customs for the thermostat and Buy More Appliances for the ice-maker.The service rep, Joe, for American Air Customs came out and within 2 seconds realized that we had inserted the batteries incorrectly when changing them in the thermostat (late the night before). Let me say that Joe is very nice and has been to my mom's house many times. This is not about Joe, or the people that answer the phones. My mom called me after Joe left and was extremely upset because she was charged $90 for him being there 2 seconds and switching the batteries around.Almost at the same time, Martin Rodriguez, the OWNER of Buy More Appliances, showed up to look at the ice-maker. He looked over everything and realized the temperature had been changed and made a few other adjustments. When my mom asked what she owed him, he said nothing. He said he likes to take care of his customers and it was an easy fix. We have used him previously and he has helped my mom save money before. He has actually called Samsung for her and got them to cover a part!! THAT is customer service (especially for the elderly)!!!Back to Ron, owner of American Air Customs... I called him to find out why my mom was charged $90 for a 2 second battery fix. He informed me that it was the service charge for coming out. I get that there is usually a service charge... we have paid it many times to them. We have been a loyal customer for 4 years and have even had them install an HVAC system in her house ($$$$). I pay them yearly to come out and check my mom's system in the winter and summer! When I tried to talk to him about helping her out this once with the service call fee, he became extremely gruff and irritated and informed me that he would even charge his own mother-in-law a service call fee and that he would NOT be reducing or removing the fee! He said they had to pay for gas and insurance.... ummm, I get that... but we are both in Irving! Is he paying $90 for gas to drive across Iring??? Anyway, he was extremely rude! When I informed him that we would be cutting out service with them in the future and finding another company, told me GOOD LUCK!They have plenty of good reviews... but I doubt they have had to deal with the owner of the company much! I don't think their reviews would be so good! Again, Joe and the ladies hat work there are all very nice and helpful. But, really, he couldn't waive a $90 fee (or even reduce it) for a loyal, Irving, customer, that is elderly and on social security???Martin Rodriguez, owner of Buy More Appliances, didn't even hesitate to waive his fee for my mom! When I called him to thank him, he said he just wants to take care of his loyal customers!!! THAT IS GOOD, AND SMART, BUSINESS!!!! - Cathy Vernon
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American Air Customs, Inc Introduce

When you're a homeowner or business owner in Texas, having a reliable and efficient HVAC system is not a luxury—it’s a necessity. The intense heat of the Texas summer and the surprising chill of the winter months mean that your air conditioning and heating units work tirelessly year-round. When something goes wrong, you need a general contractor you can trust to provide swift and effective solutions. For many in the Irving area and the wider Dallas-Fort Worth metroplex, that trusted name is American Air Customs, Inc. As a local, family-owned business, they have been serving the community for years, building a reputation for their expertise in all things HVAC. They understand the unique climate challenges of the region and are equipped to handle a wide range of issues, from routine maintenance to complex system installations.

American Air Customs, Inc. stands out as a company that prioritizes local connections and professional service. Their team is known for being knowledgeable, helpful, and courteous. They understand that a malfunctioning HVAC system can be a major source of stress, and they work to make the service experience as smooth as possible. Their commitment to the community is reflected in their long-standing presence in Irving, where they have become a go-to resource for many families and businesses. For locals, the peace of mind that comes from working with a company that has deep roots in the area and a proven track record is invaluable. They are more than just a service provider; they are a part of the fabric of the community, committed to keeping their neighbors comfortable.

As a general contractor specializing in HVAC, American Air Customs, Inc. offers a comprehensive suite of services that cater to both residential and commercial clients. Their expertise extends beyond simple repairs; they are skilled in everything from new installations to preventative maintenance. This versatility makes them a one-stop-shop for all your heating and cooling needs. Their technicians are well-versed in the latest technologies and industry standards, ensuring that every job is performed to the highest level of quality. Whether you're looking to upgrade to a more energy-efficient system, need an emergency repair during a heatwave, or want to schedule a routine check-up, American Air Customs, Inc. has the skills and resources to get the job done right.

Their focus on a professional and respectful approach to customer service is a key reason for their positive standing in the community. Their service representatives and technicians, such as Joe, have been praised for their expertise and willingness to explain issues and solutions clearly. They take the time to ensure customers understand the work being performed, empowering them to make informed decisions about their HVAC systems. This commitment to customer education and satisfaction is a hallmark of a great local business. They also take pride in their work, ensuring that job sites, like a customer's laundry room, are left clean and tidy, reflecting a high level of professionalism and respect for their clients' homes.

American Air Customs, Inc. is conveniently located at 335 N Briery Rd, Irving, TX 75061, USA. This central location makes them highly accessible for residents and businesses across Irving and the surrounding areas. Their proximity allows them to respond quickly to service calls, which is a major advantage when you're dealing with an HVAC emergency. Being a local business in Irving, they are not only physically close but also culturally connected to the community. They understand the local infrastructure, the common types of homes and businesses in the area, and the specific needs that come with living in this part of Texas. This local knowledge is a significant asset, as it allows them to provide more accurate diagnostics and more effective solutions.

Their accessibility is further enhanced by their well-established communication channels, including their phone number, (972) 313-3734. This makes it easy for customers to get in touch for scheduling, emergency services, or to simply ask a question. They have been a fixture in Irving for years, and their reputation has been built on a foundation of consistent and reliable service. For local residents, this means they can count on a company that has been a part of the community for a long time, with a deep understanding of the people and their needs.

Services Offered:

  • Residential and commercial HVAC repair and installation
  • Air conditioning and furnace maintenance and tune-ups
  • New HVAC system installations and replacements
  • Thermostat repair and installation
  • Preventative maintenance plans for year-round system performance
  • Diagnostic services to troubleshoot HVAC issues
  • Emergency HVAC repair services
  • Home comfort solutions, including air quality assessments
  • Consultation on energy-efficient HVAC upgrades
  • General contractor services with a focus on comprehensive heating and cooling solutions

Features / Highlights:

  • A family-owned business with deep roots in the Irving community.
  • Praised for having knowledgeable and professional service representatives and technicians.
  • Known for taking the time to explain issues and solutions to customers.
  • A team that is respectful of customer property, leaving work areas spotless.
  • Offers a wide range of services, making them a one-stop-shop for HVAC needs.
  • A history of long-term customer relationships, with many residents being loyal clients for years.
  • Expertise in both residential and commercial HVAC systems.
  • Conveniently located in Irving for quick and accessible service.
  • Committed to providing reliable and effective solutions for Texas weather.
  • A company with a long-standing reputation built on professional service and expertise.

Contact Information:

Address: 335 N Briery Rd, Irving, TX 75061, USA

Phone: (972) 313-3734

In conclusion, American Air Customs, Inc. is an excellent choice for anyone in the Texas region, especially in and around Irving, who needs a trusted general contractor for their HVAC needs. Their status as a local, family-owned business gives them a unique understanding of the community and its needs. The positive feedback they have received from customers highlights the professionalism and expertise of their staff, who are dedicated to providing clear explanations and thorough service. The fact that many customers have been loyal for years, even trusting them with major projects like HVAC system installations, speaks volumes about the quality of their work and the trust they have built.

While every business has its policies, the core of American Air Customs, Inc. lies in its professional team and their ability to deliver high-quality HVAC services. For locals, this means having a reliable partner to navigate the challenging Texas climate. From quick fixes to major overhauls, they possess the skills, experience, and local knowledge to ensure your home or business remains comfortable year-round. Their convenient location and extensive range of services make them a practical and reliable choice for anyone in the area. When you choose American Air Customs, Inc., you're not just hiring a contractor; you're supporting a local business that has been a part of the Irving community for a long time, and you're getting a team that is committed to providing professional, expert service.

American Air Customs, Inc Services

  • HVAC Contractor

  • A/C And Heating Repair
  • Air Conditioners
  • Air Conditioning Repair
  • Air Filters
  • Appliance Repair Service
  • Appliance Repairs
  • Emergency Service
  • Emergency Services
  • Filter Replacements
  • Filter replacements
  • HVAC Repairs
  • Heating And Cooling
  • Hvac Units
  • Maintenance Programs
  • Residential Homes
  • Residential Hvac Services
  • Same-Day Service
  • Yearly Maintenance

American Air Customs, Inc Details

  • Service options

  • Online estimates
  • On-site services
  • Offerings

  • Installation services
  • Repair services

American Air Customs, Inc Location

American Air Customs, Inc

335 N Briery Rd, Irving, TX 75061, USA

American Air Customs, Inc Reviews

An average rating of ★4.9 from 210 user reviews.

pricedryerthe futurecalljobappliancesfamily owned businessfairdishwasherice maker

★ 5★ 4★ 3★ 2★ 1

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