MADISON HEATING AND COOLING: A Vetting Guide for HVAC Services in Madison, MS

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MADISON HEATING AND COOLING Introduce

As residents of Mississippi, we all understand the critical importance of a fully functional heating and cooling system. From the oppressive humidity of our summers to the unexpected chills of a winter cold front, a reliable HVAC contractor is essential for maintaining comfort and peace of mind in our homes. In the city of Madison and the surrounding areas, a number of service providers are available, and MADISON HEATING AND COOLING is one of the names you might encounter in your search. As a company that offers a range of services from A/C repair to furnace maintenance, it is important to understand what a business offers and what their customers are saying.

When seeking a local contractor for home repairs, particularly for something as vital as your HVAC system, transparency and clear communication are key. The process of getting a quote, understanding the scope of work, and being confident in the final bill can significantly impact your experience. While a company's description of their services provides a starting point, insights from real customers can offer a more complete picture of what to expect. This article aims to present a factual overview of MADISON HEATING AND COOLING based on publicly available information, including a look at what their past clients have shared.

This content is designed to help you, a local user in Mississippi, navigate your options by providing details about the company's location and what they claim to offer. By taking a comprehensive look, you can feel more empowered to make an informed decision for your home's heating and cooling needs.

Location and Accessibility

MADISON HEATING AND COOLING is located at 129 Dewees Rd, Madison, MS 39110, USA. This location places them within the community they serve, allowing for a local presence that is often a key consideration for homeowners. Being in Madison, they are geographically positioned to serve the city and nearby areas efficiently.

As a service-oriented business, the primary accessibility for MADISON HEATING AND COOLING is through their mobile service. They come directly to your home to provide the necessary repairs or installations, which is a common and convenient model for HVAC companies. This on-site service approach is a critical part of their operation, designed to bring their expertise and tools directly to you, minimizing the need for you to travel or transport equipment.

Services Offered

MADISON HEATING AND COOLING provides a selection of services tailored to meet common residential heating and cooling needs. Their service list is focused on core HVAC functions, positioning them as a go-to for standard system issues.

A/C System Repair: They offer repair services for air conditioning systems, addressing a variety of issues that can prevent a unit from cooling effectively.
AC Installation: The company provides installation services for new air conditioning units.
Furnace Repair Service: They handle repairs for furnaces, ensuring that heating systems are functional and ready for cooler weather.

Features / Highlights

When considering an HVAC company, it is important to look at what they do well and how they are perceived by their customers. In the case of MADISON HEATING AND COOLING, the available public information paints a mixed picture, which is an important highlight for potential customers to consider.

Local Presence: As an established business with an address in Madison, the company is part of the local community, which can be an advantage for some customers who prefer to work with a nearby service provider.
A/C and Heating Specialization: The company focuses on the core services of air conditioning and heating repair and installation, which can suggest a dedicated expertise in these areas.
Customer Experience: Based on available customer reviews, there are significant concerns raised about the company's pricing transparency and communication. Some reviews mention feeling overcharged, a lack of clear price disclosure before work is performed, and difficulties in receiving promised refunds.
Service Contract Discrepancy: One review specifically mentions a confusion regarding the start date of a service contract, leading to a dispute over pricing and a delayed refund, which is an important detail for anyone considering a long-term agreement.

Contact Information

For any inquiries or to schedule a service call, you can reach out to MADISON HEATING AND COOLING using the contact information below.

Address: 129 Dewees Rd, Madison, MS 39110, USA

Phone: (601) 856-1409

What is Worth Choosing

Choosing an HVAC company is a personal decision that depends on your specific needs and priorities. For a potential customer in Madison, MS, the decision of whether to choose MADISON HEATING AND COOLING should be based on a careful consideration of all available information. While they offer essential services like A/C and furnace repair and installation and have a local presence, it is important to be aware of the experiences of previous customers.

The reviews from past clients highlight a crucial aspect of consumer trust: transparent and fair pricing. The reported issues with unexpected costs, travel fees, and difficulty in receiving a refund are significant factors that you, as a local user, should take into account. When you choose an HVAC contractor, you are not just paying for a technical service; you are entering into a relationship based on trust. An ideal service provider clearly communicates all costs upfront and honors their commitments. Therefore, it is highly recommended to seek a detailed and written quote before any work begins and to clarify all terms of service, especially if you are considering a service contract. This proactive approach can help you avoid potential disputes and ensure your experience is a positive one. While the company may be able to provide the technical services you need, careful consideration of their customer service reputation is essential for a satisfactory outcome.

MADISON HEATING AND COOLING Services

Air Conditioning Contractor
A/C system repair
Install AC

MADISON HEATING AND COOLING Location

MADISON HEATING AND COOLING

Mississippi Madison County Madison Dewees Road

129 Dewees Rd, Madison, MS 39110, USA

MADISON HEATING AND COOLING Reviews

An average rating of ★1.8 from 10 user reviews.

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★ 5★ 4★ 3★ 2★ 1

The reviewers who gave this company a 5-star rating must have been owners of the company. We called them for a service contract and service call. We were given the price of the contract and made an appointment for the technician to come out and service our air conditioner. They provided the service at an exorbitant price then told us that the service contract would not begin until their next service. When my husband complained about the price and their lack of disclosure about the service contract he was told that they would reduce the price by approximately $200 and send it to us after our check cleared. The check cleared in 2 days. After several phone calls to the business, it is now more than 2 months later and no refund yet. If a zero star rating was possible that is what I would give them. Beware, they sell themselves very well on the phone but wait until you get their bill
Jun 11, 2015 · Penny Woods
Came out to my house last summer to replace the capacitor and freon paid around 200.00. Well my ac quit working this past Thursday and he sent out a guy who didn't really know what he was doing had to walk him through it over the phone. Well said it was the capacitor again. So he changed the capacitor and cleaned my coils. Well 496.00 he charged me. I was literally not in my right mind when I wrote my check because I was up for 24 hrs and was checking on my father who has cancer the whole night. They charged us a 90.00 service call plus 90.00 labor fee and 164.00 travel charge. They did not tell us a price before it was fixed then he comes tells me my price I feel like we got over charged big time. I talked to other people and they agree. I will not be using them again unless they are willing to fix this and refund some of our money.
Jul 25, 2016 · Mico Hunsucker
This company charged us a service fee of 96.40 for pulling up in our driveway. When I tried to explain that we had tried to cancel service call manager got very rude and told me I had five days to pay or he would take us to court plus costs. When I tried to get owners contact information was told the manager handled all collections. we pay our bills always and I've never had someone act that way over one we had had less than two hours. Would never recommend this company and they need to get someone who can talk to people with respect, ! Find another company this one doesn't care about their customers, only out to get money any way they can!! (Oh and I did to try to cancel service call we had two companys the one that I had canceled is the one who came, we didn't realize that until too late, so sorry for that)but it does not account for plain out rudeness! The customers should come first or how can you expect run a honourable business! Would you want to deal with someone that had acted the way you did! Apparently I am not the only customer who has had bad dealings with your company you need to look closely at your reviews!!!!!!!!!!!
Jul 23, 2015 · randy ward
This company charged us a service fee of 96.40 for pulling up in our driveway. When I tried to explain that we had tried to cancel service call manager got very rude and told me I had five days to pay or he would take us to court plus costs. When I tried to get owners contact information was told the manager handled all collections. we pay our bills always and I've never had someone act that way over one we had had less than two hours. Would never recommend this company and they need to get someone who can talk to people with respect, ! Find another company this one doesn't care about their customers, only out to get money any way they can!! (Oh and I did to try to cancel service call we had two companys the one that I had canceled is the one who came, we didn't realize that until too late, so sorry for that)but it does not account for plain out rudeness! The customers should come first or how can you expect run a honourable business! Would you want to deal with someone that had acted the way you did! Apparently I am not the only customer who has had bad dealings with your company you need to look closely at your reviews!!!!!!!!!!!
Jul 23, 2015 · randy ward
BEWARE: These guys operate out of Madison, Gulfport, Jackson and others under a variety of names! Gluckstadt Heating & Air was contracted by First American Home Warranty to service our inoperable air conditioning unit. To start they were a day late arriving to evaluate, and the (next) day they promised to come at 3:00 PM they arrived around 6:00 PM. Due to their tardiness I was unable to be at our house, but my wife who was home alone with our three small children let them in during dinnertime. The technician immediately demanded $75 cash, which First American has informed us was not usual policy, but as my wife was alone she felt threatened and that she had no choice. They diagnosed a faulty blower motor in our three-year-old AC unit, and ordered the part. The next week when the part arrived they told us they wouldn't install the part without us paying an additional fee. Initially they demanded $200 from my wife, when I got involved (I was home at this point) they lowered it to $125, when we complained to First American they lied about the nature of the fault, saying due to our unit's age it needed an $81 "cleaning." The staff was verbally abusive to my wife and I over the phone, to the point where my wife felt unsafe allowing them into our home. I requested a refund a day after First American Home Warranty had assigned a different provider to us, whereupon I was verbally abused by the woman on the phone before she denied a refund and slammed the phone down. I have since found out that Gluckstadt was attempting to collect cash on the service from us, invoice First American for the service, and file the repair charges under manufacturer's warranty since the "old and dirty" AC unit was less than three years old. After First American assigned a new provider the problem (actually the ECM condenser fan motor) was fixed quickly the next day, with no problems and no extra charges. Withholding an agreed-upon, paid repair is tantamount to extortion, and taking advantage of a beleaguered housewife an unsafe and dishonest practice. NOT a reputable business, they LIE and TAKE ADVANTAGE of their customers, and attempted to SCAM and EXTORT both me and my wife, in addition to FALSIFYING reports to our home warranty provider. AVOID! AVOID! AVOID!
Apr 17, 2019 · Guy Byars
BEWARE: These guys operate out of Madison, Gulfport, Jackson and others under a variety of names! Gluckstadt Heating & Air was contracted by First American Home Warranty to service our inoperable air conditioning unit. To start they were a day late arriving to evaluate, and the (next) day they promised to come at 3:00 PM they arrived around 6:00 PM. Due to their tardiness I was unable to be at our house, but my wife who was home alone with our three small children let them in during dinnertime. The technician immediately demanded $75 cash, which First American has informed us was not usual policy, but as my wife was alone she felt threatened and that she had no choice. They diagnosed a faulty blower motor in our three-year-old AC unit, and ordered the part. The next week when the part arrived they told us they wouldn't install the part without us paying an additional fee. Initially they demanded $200 from my wife, when I got involved (I was home at this point) they lowered it to $125, when we complained to First American they lied about the nature of the fault, saying due to our unit's age it needed an $81 "cleaning." The staff was verbally abusive to my wife and I over the phone, to the point where my wife felt unsafe allowing them into our home. I requested a refund a day after First American Home Warranty had assigned a different provider to us, whereupon I was verbally abused by the woman on the phone before she denied a refund and slammed the phone down. I have since found out that Gluckstadt was attempting to collect cash on the service from us, invoice First American for the service, and file the repair charges under manufacturer's warranty since the "old and dirty" AC unit was less than three years old. After First American assigned a new provider the problem (actually the ECM condenser fan motor) was fixed quickly the next day, with no problems and no extra charges. Withholding an agreed-upon, paid repair is tantamount to extortion, and taking advantage of a beleaguered housewife an unsafe and dishonest practice. NOT a reputable business, they LIE and TAKE ADVANTAGE of their customers, and attempted to SCAM and EXTORT both me and my wife, in addition to FALSIFYING reports to our home warranty provider. AVOID! AVOID! AVOID!
Apr 17, 2019 · Guy Byars
STAY AWAY! These people regularly change their name: Gluckstadt Heating and Air, Madison Heating and Cooling. They gouged us several years ago when we were less experienced with such things—costly life lesson. Charged us $900 for rinsing coils and a $90 part we didn’t need. The owners last name is Little. Uses first names of Charles and Robert. Kinda funny that the five star rating was from “Charles L”. Never got the refund they said they would send.
Sep 10, 2018 · Wendy Kendall
STAY AWAY! These people regularly change their name: Gluckstadt Heating and Air, Madison Heating and Cooling. They gouged us several years ago when we were less experienced with such things—costly life lesson. Charged us $900 for rinsing coils and a $90 part we didn’t need. The owners last name is Little. Uses first names of Charles and Robert. Kinda funny that the five star rating was from “Charles L”. Never got the refund they said they would send.
Sep 10, 2018 · Wendy Kendall