Best Heating and Air Inc: A Cautionary Tale for Tennessee Homeowners

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Best Heating and Air Inc Introduce

For residents of Sevierville, Tennessee, and the surrounding areas, a dependable HVAC system is crucial for surviving both the humid summer months and the chilly winter days. Finding a trustworthy and skilled general contractor for heating and air conditioning is a critical decision. However, not all service providers are created equal, and some experiences can serve as a powerful warning to the community. This article provides a comprehensive and factual account of one such experience with Best Heating and Air Inc, based on detailed public information and customer testimonials.

This is not a promotional piece. Instead, it's a vital, informative overview designed to help you, as a local user, make a wise and safe choice for your home. We will present the information as provided, including a detailed account of a customer's multi-year struggle with this company, which ultimately led to significant property damage and frustration.

Introduction / Overview

Best Heating and Air Inc is listed as an HVAC contractor operating in Sevierville, Tennessee. According to public records, their services include A/C system maintenance and repair, heating system installation and repair, and general HVAC system maintenance. On paper, they appear to be a standard HVAC company. However, the experience of at least one customer, as documented in a detailed public review, paints a very different picture. The customer’s story describes a four-year period of recurring problems, poor service, and what they describe as thousands of dollars in damages and losses. This information is critical for any resident considering hiring them for a job.

Location and Accessibility

The business is located at 1330 Jayell Rd, Sevierville, TN 37862, USA. Their provided contact phone number is (865) 453-0293. Accessibility to a contractor is important, especially for emergency services. However, the customer review states that after repeated issues, the company stopped responding to calls from the customer and that their online listing showed them as “temporarily closed.” This suggests that despite a physical location and phone number, accessibility for follow-up service and problem resolution may be a significant issue.

Services Offered

Based on the provided information, Best Heating and Air Inc offers the following services:

A/C system maintenance and repair: This includes fixing a unit that is either shutting off or blowing hot air, as experienced by the customer.
Heating system installation, maintenance, and repair: The customer had a new HVAC unit installed, which is a key service offered.
General HVAC services: This category covers a broad range of tasks related to maintaining and repairing home climate control systems.

The customer's review provides a stark contrast to this list, detailing how the execution of these services led to chronic problems. The new unit, which should have provided years of trouble-free comfort, instead became a source of ongoing issues, with technicians allegedly blaming insulation for problems like the unit blowing hot air.

Features / Highlights

A typical features section highlights a business's strengths, but in this case, the provided customer review reveals a list of concerning attributes.

Poor Installation: The most critical highlight is the discovery by a different HVAC company that the original installation by Best Heating and Air Inc was done incorrectly. The unit was placed on 3-inch risers instead of the recommended 6-inch risers, and the piping was angled improperly, preventing proper drainage.
Lack of Professionalism: The customer reported that the technicians "appeared visibly annoyed" by repeated service calls and that they seemed "irritated" during a recent visit. This is a direct contrast to the professional and friendly service that a homeowner expects.
Absence of Follow-up and Communication: After promising to order a new part, the company allegedly went silent for two months. Repeated phone calls from the customer and their spouse went unanswered, leaving the family without a resolution and a broken unit.
Unreliable Business Status: The customer discovered the company was listed as "temporarily closed" online, adding to the confusion and frustration. This lack of transparency and communication is a major concern.
Hostile Customer Interaction: The customer reported receiving a "hostile message from the wife of one of the employees," which speaks to a level of unprofessionalism that goes beyond poor service and into personal attacks.
Financial and Property Damage: As a direct result of the improper installation, the customer sustained "$1,600 in water damage to our carport ceiling." They also stated the costs of further repairs were unclear but that the company has caused them "thousands of dollars" in damages they couldn't afford.

These are not the highlights of a business you want to hire. They serve as red flags and a clear warning to potential customers.

Contact Information

The provided contact information for Best Heating and Air Inc is as follows:

Phone: (865) 453-0293
Address: 1330 Jayell Rd, Sevierville, TN 37862, USA

The customer’s experience with this contact information was negative, as their calls went unanswered for an extended period. This suggests that the listed information may not lead to the resolution or service that a customer in need would expect.

What is Worth Choosing

When a homeowner needs a heating and air conditioning contractor, they are looking for a company that offers reliable service, professional expertise, and a commitment to customer satisfaction. The detailed review provided in the source material suggests that Best Heating and Air Inc failed on all of these fronts. The multi-year saga of a malfunctioning unit, the lack of communication, the reported hostility, and the ultimate discovery of a faulty installation that caused significant property damage are all powerful reasons for a local user to be cautious.

The customer’s final advice is clear: "DO NOT USE THIS COMPANY." This is a stark and unambiguous warning based on a very difficult and costly experience. For anyone in the Sevierville area, this information is invaluable. It serves as a reminder to always research potential contractors thoroughly, seek out recent and detailed reviews, and consider the long-term consequences of choosing a company based solely on initial cost or convenience. The choice of an HVAC contractor is an investment in your home's safety and comfort, and as this case demonstrates, a poor choice can lead to a cascade of problems and financial hardship.

Best Heating and Air Inc Services

HVAC Contractor
A/C system maintenance
A/C system repair
Heating system installation
Heating system maintenance
Heating system repair
HVAC system maintenance
Install AC
Repair HVAC

Best Heating and Air Inc Details

Offerings
Repair services

Best Heating and Air Inc Location

Best Heating and Air Inc

Tennessee Sevier County Sevierville Jayell Road

1330 Jayell Rd, Sevierville, TN 37862, USA

Best Heating and Air Inc Reviews

An average rating of ★3.8 from 13 user reviews.

pricecallwarrantyfair

★ 5★ 4★ 3★ 2★ 1

I typically refrain from leaving negative reviews, but after enduring four years of ongoing issues, I feel it is necessary to share my experience and strongly advise others to avoid this company.We purchased a new HVAC unit from this company four years ago. Since then, we have had to contact them repeatedly due to the unit either shutting off unexpectedly or blowing hot air. On multiple occasions, they attributed the issues to a blown fuse or insufficient insulation. Each time they came to our home, they appeared visibly annoyed that we had reached out—despite the fact that I was trying to maintain a livable environment for my young child in a home that regularly reached temperatures near 90 degrees.During their most recent visit, they again blamed our insulation. I explained that this did not account for the unit blowing hot air. Although they seemed irritated, they returned to inspect the unit and then informed me it required a new part, which they claimed they would order.Two months passed without any follow-up or communication. Despite numerous attempts by both myself and my husband to contact them, our calls went unanswered. Upon researching the business online, we discovered their listed hours showed the company as “temporarily closed.” I reached out to a local community forum and was contacted by several individuals who reported that they, too, had been scammed by this company.The following day, I received the message shown below. I also received a hostile message from the wife of one of the employees, though she has since deleted her account and I no longer have the screenshot.Now, two years later, our unit has failed once again. We hired a different HVAC company, who informed us that the original installation was done incorrectly. The unit had been placed on 3-inch risers instead of the recommended 6-inch ones, and the piping had been angled improperly, preventing proper drainage. As a result, we sustained $1,600 in water damage to our carport ceiling. The costs of further repairs aren’t yet clear to us but it is obvious that this company has caused us thousands of dollars that we didn’t have. DO NOT USE THIS COMPANY.
Aug 01, 2025 · Kristen Brock
I typically refrain from leaving negative reviews, but after enduring four years of ongoing issues, I feel it is necessary to share my experience and strongly advise others to avoid this company.We purchased a new HVAC unit from this company four years ago. Since then, we have had to contact them repeatedly due to the unit either shutting off unexpectedly or blowing hot air. On multiple occasions, they attributed the issues to a blown fuse or insufficient insulation. Each time they came to our home, they appeared visibly annoyed that we had reached out—despite the fact that I was trying to maintain a livable environment for my young child in a home that regularly reached temperatures near 90 degrees.During their most recent visit, they again blamed our insulation. I explained that this did not account for the unit blowing hot air. Although they seemed irritated, they returned to inspect the unit and then informed me it required a new part, which they claimed they would order.Two months passed without any follow-up or communication. Despite numerous attempts by both myself and my husband to contact them, our calls went unanswered. Upon researching the business online, we discovered their listed hours showed the company as “temporarily closed.” I reached out to a local community forum and was contacted by several individuals who reported that they, too, had been scammed by this company.The following day, I received the message shown below. I also received a hostile message from the wife of one of the employees, though she has since deleted her account and I no longer have the screenshot.Now, two years later, our unit has failed once again. We hired a different HVAC company, who informed us that the original installation was done incorrectly. The unit had been placed on 3-inch risers instead of the recommended 6-inch ones, and the piping had been angled improperly, preventing proper drainage. As a result, we sustained $1,600 in water damage to our carport ceiling. The costs of further repairs aren’t yet clear to us but it is obvious that this company has caused us thousands of dollars that we didn’t have. DO NOT USE THIS COMPANY.
Aug 01, 2025 · Kristen Brock
These guys have always been efficient and very polite. They explain things and were always on time. If something else came up (as things do when it’s an older house) they immediately came and told us and they found a solution effectively and at an afford rate. Will definitely use them again if need be in the future. I would recommend them to anyone need good work at an affordable price!!!!
Dec 27, 2023 · Krystal Naillon
These guys have always been efficient and very polite. They explain things and were always on time. If something else came up (as things do when it’s an older house) they immediately came and told us and they found a solution effectively and at an afford rate. Will definitely use them again if need be in the future. I would recommend them to anyone need good work at an affordable price!!!!
Dec 27, 2023 · Krystal Naillon
After being ripped off by a home warranty, Best Heating & Air gave us a second opinion. They kept the unit running for another 6 months until we were ready for a new system. They had to modify and adjust the new one to fit. we were very satisfied and highly recommend.
Jan 04, 2024 · Ron LeBlanc
After being ripped off by a home warranty, Best Heating & Air gave us a second opinion. They kept the unit running for another 6 months until we were ready for a new system. They had to modify and adjust the new one to fit. we were very satisfied and highly recommend.
Jan 04, 2024 · Ron LeBlanc
I have known the Spurgeon Family for over twenty years. Carl and his team have always been prompt and fair with the price of service. Best Heating and Air has put in an upstairs unit in our first home located in Kodak. Years later we moved to our second home in Sevierville, Carl and his team replaced our entire unit when it went out. My Mom’s (71 years young)unit quit working during the Summer, Best Heating and Air rushed out to Seymour and had her house nice and cool within the hour. Best Heating and Air is the only company I trust for my Heating and Air needs. They are true to their word and back it up with extremely high quality care and service.Billy and Krista MarshallUSAF Retired
Jan 05, 2024 · Krista Marshall
I have known the Spurgeon Family for over twenty years. Carl and his team have always been prompt and fair with the price of service. Best Heating and Air has put in an upstairs unit in our first home located in Kodak. Years later we moved to our second home in Sevierville, Carl and his team replaced our entire unit when it went out. My Mom’s (71 years young)unit quit working during the Summer, Best Heating and Air rushed out to Seymour and had her house nice and cool within the hour. Best Heating and Air is the only company I trust for my Heating and Air needs. They are true to their word and back it up with extremely high quality care and service.Billy and Krista MarshallUSAF Retired
Jan 05, 2024 · Krista Marshall
Great company and professional employees! Bought a new unit and the installation was very professionally done! The unit was ordered and came in without delay and the price was very fair. Would definitely recommend!
Dec 27, 2023 · Suzanne Harrell
Great company and professional employees! Bought a new unit and the installation was very professionally done! The unit was ordered and came in without delay and the price was very fair. Would definitely recommend!
Dec 27, 2023 · Suzanne Harrell