The Waterworks Plumbing, Drain, Heating & Cooling Photos










The Waterworks Plumbing, Drain, Heating & Cooling Introduce
For homeowners and businesses throughout the Central Ohio region, particularly in and around New Albany, finding a single, reliable provider for both critical plumbing and essential HVAC services is a game-changer. **The Waterworks Plumbing, Drain, Heating & Cooling** stands out as this comprehensive, trusted partner. They are officially classified as a **Plumber**, **Air conditioning contractor**, **Air conditioning repair service**, **Furnace repair service**, and a full **HVAC contractor**. Since their founding, they have grown to be a leading home service provider, focusing on delivering a wide range of services with superior customer care and fast response times.
Operating in Ohio's varied climate means your plumbing and HVAC systems are constantly working, and a failure in either can lead to serious comfort and safety issues. The Waterworks is equipped to handle this demand, from a sudden main sewer line blockage to a mid-winter furnace failure or a mid-summer A/C breakdown. Customers consistently praise their promptness and the professionalism of their staff, highlighting technicians like Garrett, who are known for explaining issues "step by step," and teams like Jorden and his apprentice, who deliver amazing, high-quality work at a fair price. This commitment to customer education and value is a hallmark of their service model.
The company has an extensive history, dating back to 1986, and offers solutions for residential, commercial, and even industrial/municipal sectors, demonstrating deep expertise and scalability. They prioritize transparency, offering clear pricing and accepting credit cards for convenience. As a certified and state-licensed contractor, The Waterworks is dedicated to ensuring that all work, whether it’s a minor toilet repair or a major heating system installation, is completed to the highest standard, making them a preferred, one-stop solution for maintaining the safety and functionality of Ohio properties. They operate on an appointment basis for planned work but are equipped to handle urgent repair services as needed.
The Waterworks Plumbing, Drain, Heating & Cooling is strategically positioned in the growing community of New Albany, allowing them excellent reach across the entire Columbus metropolitan area and surrounding Central Ohio counties. Their primary service location is:
Address: 130 E Main St Suite B, New Albany, OH 43054, USA
This New Albany location, combined with additional offices, provides their technicians with quick access to major roadways, which is crucial for delivering on their promise of rapid response times, especially for emergency calls. Being a local Central Ohio company, they deeply understand the regional infrastructure and the unique plumbing and HVAC demands of the area's diverse housing stock. Whether you are in downtown Columbus, Westerville, or the farther suburbs, their operational base ensures that professional help is never far away when you need it most.
The Waterworks provides a comprehensive suite of services that goes well beyond what a typical contractor offers, positioning them as an integrated solution for most of a property's critical systems.
- Full-Service Plumbing: Handling everything from common issues like leaky faucets and clogged drains to major repairs and installations. This includes toilet, sink, and faucet repair and replacement.
- Drain Cleaning and Clearing Expertise: Specializing in clearing tough clogs in residential and commercial drain lines, including advanced techniques for sewer line issues.
- Water Heater Services: Comprehensive repair, replacement, and installation of all types of water heaters, ensuring your home has reliable hot water year-round.
- A/C System Repair and Maintenance: As a certified air conditioning contractor, they offer crucial A/C system maintenance and prompt repair services to keep your Central Ohio home cool during humid summer months.
- Heating System Installation and Repair: As a heating and furnace repair service, they specialize in the installation, maintenance, and repair of all heating systems, including furnaces, guaranteeing warmth and safety through the cold Ohio winters.
- General HVAC System Maintenance: Proactive and preventative HVAC system maintenance to ensure peak efficiency and longevity for your entire heating and cooling infrastructure.
- Sewer, Water, and Gas Line Services: Addressing issues with main utility lines, which can include excavation, replacement, and the use of trenchless technology for minimal disruption.
- Sump Pump and Backflow Testing: Installation and repair of sump pumps to protect basements from flooding, along with required backflow testing and certification to maintain safe drinking water.
The success and strong reputation of The Waterworks Plumbing, Drain, Heating & Cooling stem from a combination of long-standing experience and a relentless focus on customer satisfaction, providing key advantages to Ohio residents.
- **One-Stop Plumber and HVAC Solution:** The integration of plumbing, drain, heating, and cooling services under one roof provides unparalleled convenience, simplifying home maintenance and emergency response.
- **Exceptional Customer Service:** Reviews repeatedly highlight "wonderful" and "sweet" customer service, noting that technicians are professional, courteous, and take the time to clearly explain the problem and solution.
- **Fast and Reliable Response:** Customers appreciate the ability to call for service and have a professional plumber or HVAC technician dispatched quickly, often the very next day, resolving problems efficiently.
- **Value-Focused Pricing:** The company is noted for providing great and reasonable prices, contrasting positively with "very expensive" quotes received from other companies, ensuring great value for Central Ohio families.
- **Experienced and Licensed Technicians:** Their commitment to quality is evident in their use of trained, licensed, and often apprentice-trained technicians, like Garrett and Jorden, who perform "absolutely amazing job" on repairs.
- **Established Central Ohio Presence:** With a history dating back to 1986, The Waterworks has a deep understanding of the local market and has earned numerous local accolades, including being a Consumer Choice winner and a local favorite.
- **Flexible Payment Options:** They simplify the payment process by accepting credit cards, along with offering repair services and financing options to accommodate different budgetary needs.
For residents of New Albany, Columbus, and the surrounding Central Ohio area, contacting The Waterworks is the first step toward resolving any plumbing, drain, heating, or cooling issue promptly and professionally.
Address: 130 E Main St Suite B, New Albany, OH 43054, USA
Phone: (614) 540-3385
Customers can use this phone number to schedule an appointment for routine maintenance or repair services. Their operational hours are tailored to provide responsive service, often with quick turnaround times for urgent issues, ensuring that your home's vital systems are functioning correctly when you need them most.
For Ohio residents, choosing The Waterworks Plumbing, Drain, Heating & Cooling is a choice for peace of mind, built upon the foundation of decades of specialized expertise in both water and air systems. What sets them apart in the highly competitive Columbus metro market is their dedication to being a true full-service, one-call solution.
You are not hiring two separate companies for your furnace and your water heater; you are hiring one experienced, licensed team. This integrated approach ensures that when complex issues arise that touch both systems—such as a boiler problem affecting your home's heat—the technicians have the comprehensive knowledge base to diagnose and fix the issue accurately. Customer testimony consistently highlights the professionalism, the excellent communication (like technicians explaining issues step-by-step), and the fact that their problems are "resolved quickly." Whether you need preventative A/C system maintenance before a hot Ohio summer or an emergency repair to a broken toilet, The Waterworks delivers reliable, high-quality, and cost-effective services, making them a top-rated choice for thousands of homeowners in the region. Their longevity since 1986 is a testament to the trust they have earned in the Central Ohio community.
The Waterworks Plumbing, Drain, Heating & Cooling Services
HVAC Contractor
- A/C system maintenance
Regular A/C system maintenance keeps your unit running efficiently and extends its lifespan. Professionals inspect, clean, and tune up your air conditioning system to ensure optimal performance.
- A/C system repair
When your air conditioner isn't cooling properly, A/C system repair quickly restores comfort. Expert technicians diagnose and fix issues to get your system back in top shape.
- Heating system installation
Upgrade your home with a new heating system designed for efficiency and reliability. Professional installation ensures your system is set up to provide consistent warmth all winter long.
- Heating system maintenance
Keep your heating system running smoothly with routine maintenance. Regular check-ups help prevent breakdowns and ensure maximum efficiency during the cold months.
- Heating system repair
If your heating system fails, quick and reliable repairs can bring back the warmth. Certified technicians identify the problem and restore your system’s functionality efficiently.
- HVAC system maintenance
Scheduled HVAC maintenance keeps your entire heating and cooling system in peak condition. Comprehensive service ensures energy efficiency, longevity, and year-round comfort.
- Install AC
Beat the heat with professional A/C installation tailored to your space. Enjoy cool, refreshing air with an energy-efficient unit installed by experienced technicians.
- Repair HVAC
Whether it’s a heating or cooling issue, HVAC repairs address system malfunctions promptly. Skilled technicians troubleshoot and resolve problems to restore comfort in your space.
The Waterworks Plumbing, Drain, Heating & Cooling Details
Service options
- Online estimates
Offerings
- Repair services
Payments
- Credit cards
The Waterworks Plumbing, Drain, Heating & Cooling Location
The Waterworks Plumbing, Drain, Heating & Cooling
130 E Main St Suite B, New Albany, OH 43054, USA
The Waterworks Plumbing, Drain, Heating & Cooling Reviews
technicianfurnaceHVACjobinformativesump pumpdiagnosedquestionswindowbasement
★ 5★ 4★ 3★ 2★ 1Customer service is wonderful so sweet, called for service came out next day. Plumber was out standing. My problem was resolved quickly. Thank you Garrett the plumber explained my issues step by step. Price was great!
Aug 26, 2025 · Linda WelchI had 2 toilets that needed repaired and every other company I called out the prices were very expensive. Jorden and his apprentice came out on time and did an absolutely amazing job fixing both of them for a great price. I highly recommend this company for all our future needs. My wife and I are very happy. Thanks again for taking care of us.
Sep 05, 2025 · Steph HartleyWaterworks keeps asking for a review so here it is. I have been pretty disappointed with them lately. We have gone to them a lot for our plumbing needs through the years. They are very expensive but hoped that the quality and customer service was worth the cost. It is not anymore. In a previous visit they installed new values for our washer and dryer. They weren’t installed right and were leaking. They did come out and fix it, but it’s such a hassle to have to schedule and wait we couldn’t use our washer and dryer until it was fixed. But it finally worked and was okay. Then this most recent visit we wanted our drains snaked because of water backup in our kitchen and bathroom sinks as well as dealing with drain flies/larvae in the shower indicating build up. The technician cleared the sinks but said they wouldn’t snake the shower drain because he didn’t see any blockage. We asked him to just run the snake down to see if there is something there because there is definitely at least a bunch of building up somewhere due to the drain flies. The technician told us to put bleach in it and wouldn’t do it. For my understanding, I emailed and called the main office just to ask for more information on why they wouldn’t do it and received no response. I was going to wait to do a review incase I have unrealistic expectations on the shower drain issue, but I’m still getting requests to do a review so here it is. So in my most recent experiences, Waterworks is just not worth the money, service or quality anymore.
Jul 19, 2025 · Kelly McKillipI had Chris from waterworks come out to fix a fixture issue with my bathtub. Chris was very professional and personal. Chris explained to me the best and worse case scenarios. In my case, the best case scenario ended up coming true. Chris fixed my problem and did not try to upsell me.This is now the 4th time I’ve used waterworks and they are always my first call. They might be more premium than other companies but they are fair, honest, and trustworthy. I will (and have) happily paid a premium knowing that I’m receiving honest service from a trustworthy individual.
Aug 28, 2025 · Evan WerebThe Waterworks used a camera to inspect our lateral all the way to the main sewer line, then they cut out the tree roots and ran the camera again to be sure that it was all clear and checked the condition of the pipe, I am happy with the work that they performed.
Aug 13, 2025 · Stewart Maier
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