Quality Home Comfort Heating & Cooling, Inc.

- 108 Manley Street, Grafton, WV 26354

In West Virginia, where the changing seasons bring everything from deep winter chills to humid summer heat, a properly functioning Heating, Ventilation, and Air Conditioning (HVAC) system is not a luxury—it is an absolute necessity for home comfort and safety. For residents in Grafton and the surrounding communities, **Quality Home Comfort Heating & Cooling, Inc.** is a specialized HVAC contractor focused entirely on maintaining, repairing, and installing the critical systems that regulate indoor climate. Although their specialization is in the HVAC field rather than broad general contracting, their comprehensive offerings make them the essential "general contractor" for all things related to air quality and temperature control in a residential setting.

Quality Home Comfort Heating & Cooling, Inc. identifies as a **women-owned business**, a significant feature that highlights a diverse and professionally managed operation in the construction and trade sector of West Virginia. The business offers both installation and repair services, positioning themselves as a crucial resource for homeowners requiring fast, reliable, and professional intervention for their furnace, air conditioner, or duct systems. Their stated goal is to provide customers with **top-notch services** and durable HVAC systems, emphasizing that customer service and satisfaction is their number one priority. This commitment is supported by specific staff mentions, such as a customer who praised the office staff, **Linda**, for being "very nice and concerned" and a technician named **Brian** for being "very efficient" in addressing a furnace issue with rapid response.

However, the nature of contracting means balancing technical expertise with business transparency. While the company is praised for its promptness and efficiency in service calls, one customer’s experience highlighted a serious concern regarding the installation of a "new" furnace that was discovered to be eight years old—a factor they were not informed about at the time of purchase and installation. This led to significant repair costs later and required legal intervention, demonstrating the critical importance of absolute transparency in sales and product information, particularly when dealing with long-term home investments like HVAC units. The dual nature of feedback—high praise for speedy, efficient repair staff versus serious issues with transparency on new equipment installation—underscores the need for West Virginia users to exercise diligence and ask detailed questions about the age and warranty of any new systems being installed.

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Quality Home Comfort Heating & Cooling, Inc. maintains a central location in Grafton, WV, enabling them to effectively serve customers throughout Taylor County and the wider region of North-Central West Virginia. Their physical location and operating structure are set up to handle regular service appointments as well as urgent maintenance needs.

• **Base of Operations:** The company's main office is located at **108 Manley Street, Grafton, WV 26354, USA**.
• **Service Area:** They primarily serve Grafton and Taylor County, with reach into surrounding areas such as Harrison County and potentially other nearby parts of West Virginia.
• **Office Hours:** The standard business hours are typically **Monday through Friday, 8:00 AM to 4:00 PM**.
• **Emergency Service:** Critically for HVAC work, they offer **24/7 Emergency Service** on most equipment, recognizing that heating or cooling failures often happen outside of regular business hours and require immediate attention, especially during extreme weather in West Virginia.

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The core competency of Quality Home Comfort lies in a complete range of services designed to keep residential heating and cooling systems running optimally year-round. They are equipped to handle everything from routine check-ups to full system replacements, along with additional essential home services.

• **Air Conditioning (A/C) Services:**
  • **A/C system maintenance** to ensure efficiency and longevity before summer heat waves.
  • **A/C system repair** and troubleshooting for breakdowns.
  • **Install AC** for new or replacement cooling systems.
  • Comprehensive **Cooling** solutions.
• **Heating Services:**
  • **Heating system maintenance** for safe and efficient winter operation.
  • **Heating system repair** for furnaces and heat pumps.
  • Installation of new furnaces and heating systems.
• **Ductwork and Ventilation:**
  • **HVAC duct & vent repair** to maintain system efficiency and air quality.
  • Installation of new **Duct Work**.
  • Specialized **Ductless heating & A/C services** (mini-split systems).
  • General **Ventilation** services and solutions.
• **Additional Home Services:**
  • The business advertises having a **License Plumber on Staff**.
  • Other services cited include **plumbing, electrical**, and specialized services like **Water Heater Installation**, **Gas Leak Detection/Repair**, and **Humidifier Installation**.

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The distinguishing characteristics of Quality Home Comfort Heating & Cooling, Inc. are rooted in their service approach and ownership structure, offering specific benefits to the West Virginia community.

• **Women-Owned Business Status:** This designation signifies a commitment to diversity and professional standards within the industry.
• **Fast Emergency Response:** One customer specifically noted the company was able to dispatch a technician, Brian, to their home within **an hour and a half** to address a critical furnace issue, highlighting exceptional service speed during a crisis.
• **Comprehensive Service Range:** Offering HVAC, plumbing, and electrical services under one roof provides customers with the convenience of a single contractor for a variety of critical home systems.
• **Customer Service Focus in the Office:** The customer experience often begins with the first call, and positive feedback regarding the office staff, Linda, assures potential clients of a **kind and concerned** initial contact, which is vital when a home system fails.
• **Guaranteed Warranties on New Installs:** While issues have been noted, the company does provide new equipment with a full warranty, a necessary assurance for expensive installations.

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To inquire about HVAC repair, maintenance plans, or new system installation, West Virginia residents can contact Quality Home Comfort Heating & Cooling, Inc. using the following details:

• **Address:** 108 Manley Street, Grafton, WV 26354, USA
• **Main Phone:** (304) 265-4451
• **Mobile Phone:** +1 304-265-4451

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Choosing Quality Home Comfort Heating & Cooling, Inc. means selecting an HVAC specialist with a demonstrated ability to provide **rapid, efficient, and technically sound service** when a crisis strikes. The positive testimonials about specific staff members like Linda and Brian underscore a solid service delivery model for repairs and emergencies, which is paramount in a region facing dramatic temperature swings. Their 24/7 emergency availability is a clear benefit worth choosing, providing homeowners with peace of mind.

However, the decision must be made with the full context of their service history. The concerning report of installing an eight-year-old, unregistered furnace that was sold as "new" required the customer to engage in significant research and ultimately led to court involvement to resolve the issue. This experience, which included charges for materials not used, highlights a potential lapse in business practice and integrity in the sales and installation arm of the company. It serves as a necessary caution for all West Virginia consumers.

Therefore, a potential customer should choose Quality Home Comfort for its **proven, swift, and highly rated repair expertise**, but should also adopt a proactive stance on any new installations. **What is worth choosing** is professionalism and diligence. Users should stay on top of the project, question the age and provenance of any equipment, demand to see the original manufacturing and warranty paperwork, and ensure a detailed itemized list of materials is verified against what is actually used on-site. The key to a successful experience here lies in leveraging their technical skill while insisting on maximum transparency in all sales and billing matters.

Quality Home Comfort Heating & Cooling, Inc.

108 Manley Street, Grafton, WV 26354, USA