Fire and Ice Heating and Cooling

- 4626C W Market St Unit 195, Greensboro, NC 27407

Introduction / Overview

When the North Carolina climate presents its challenges, a reliable heating and cooling system is vital for the comfort and safety of your home or business. For the Greensboro community, Fire and Ice Heating and Cooling is a business that positions itself as a go-to provider for these critical services. As a veteran-owned small business, they bring a specific set of values to their work, focusing on a broad range of HVAC and related services.

Fire and Ice Heating and Cooling is a dedicated HVAC contractor that offers comprehensive services for heating and air conditioning systems. Their expertise is wide-ranging, covering everything from simple repairs and maintenance to full-system installations and specialized services like duct cleaning and UV lighting. They are equipped to handle a variety of needs, including working with home warranty providers and offering solutions like mini-split systems. Their service options include online estimates and onsite service, making them an accessible option for the local community. However, as with any service provider, it is important for potential customers to consider all available public data, which can present a mixed view of the overall customer experience.

Location and Accessibility

Fire and Ice Heating and Cooling is located at 4626C W Market St Unit 195, Greensboro, NC 27407, USA. This location provides them with a strategic presence in the Greensboro area, allowing them to serve a wide range of customers efficiently. The business operates as an onsite service provider, meaning their technicians travel to your home or business to perform work, which makes their services highly convenient and accessible for the local community.

As a company that offers online estimates and onsite services, Fire and Ice Heating and Cooling is designed to be easy for customers to engage with. Their technicians, like Doyle and Sawyer mentioned in a customer review, are able to assess and address issues directly at the customer's location. This model of bringing the service directly to the client is a key feature of their accessibility. They are a local team, and their physical address is a central point for their operations as they serve the needs of the North Carolina community.

Services Offered

Fire and Ice Heating and Cooling offers a wide variety of services for both residential and commercial heating and cooling needs.

• HVAC and Air Conditioning: A/C system maintenance and repair, HVAC system maintenance and repair, AC installation and replacement, heat pumps, and ductless heating & A/C services.
• Heating and Furnace: Heating system installation, maintenance, and repair, gas furnaces, and furnace repair.
• Duct and Vent Services: HVAC duct & vent cleaning, installation, and repair, air duct installation, and dryer vent cleaning.
• Air Quality: Air filters, air purifiers, and UV lighting.
• General Services: After-hours service, thermostat installation and repair, and service on all makes and models.

Features / Highlights

• Veteran-Owned Small Business: As a veteran-owned small business, the company identifies with a commitment to service and integrity.
• Knowledgeable and Professional Technicians: One customer's experience highlights the professionalism and expertise of their technicians. A customer was impressed with technicians Doyle and Sawyer, describing them as "amazing techs" who were "so professional and so polite."
• Creative Solutions: A customer review noted that their technician, Doyle, provided a creative and practical solution by suggesting a mini-split system for their garage, which they had not considered before.

However, it is crucial for potential customers to be aware of all public feedback, which includes a negative review detailing significant issues. This review describes a situation where the company was accused of "price gouging," charging thousands for a repair that should have been much less. The customer also claimed the technician's mistake "broke our compressor," leading to a much larger repair cost. The review states that the company "ghosted" the customer and did not acknowledge their error, leading to a loss of thousands of dollars and a week without heat.

Contact Information

Address: 4626C W Market St Unit 195, Greensboro, NC 27407, USA

Phone: (336) 803-0314

What is worth choosing

For residents in Greensboro, North Carolina, and the surrounding areas, choosing an HVAC contractor requires a careful balance of considering a company's technical capabilities and its track record for customer service. Fire and Ice Heating and Cooling, as a veteran-owned small business, offers a wide range of services from basic repairs to advanced installations. The positive reviews highlight the professionalism and expertise of their technicians, such as Doyle and Sawyer, who are praised for their politeness, knowledge, and ability to offer helpful, creative solutions like a mini-split system. This type of service demonstrates a company's commitment to going beyond a simple repair and genuinely helping the customer.

However, the decision to choose this company must be made with a full understanding of all available information. The negative review provides a stark contrast, describing a very poor experience involving alleged price gouging, a faulty repair that led to a more significant problem, and a complete lack of communication after the fact. This feedback is a crucial point for consideration, as it suggests a potential inconsistency in service quality and a possible lack of accountability when issues arise. While some customers may have a very positive experience, others may encounter significant problems. For anyone seeking HVAC services in North Carolina, it is important to weigh the potential for a positive outcome against the risks highlighted in the negative review, and to proceed with a full understanding of the public feedback.

Fire and Ice Heating and Cooling

4626C W Market St Unit 195, Greensboro, NC 27407, USA