Next Service: A Boerne, TX Appliance Repair Company Overview

Next Service Photos

Next Service Introduce

When an appliance breaks down, it can disrupt your entire household routine. For residents in and around Boerne, Texas, finding a reliable and professional service provider is often the first step toward getting life back on track. Next Service is an appliance repair company situated in Boerne, aiming to address the needs of local homeowners. This overview will provide key details about the company, including its location, the services it offers, and a summary of customer feedback to help you make an informed decision about your appliance repair needs.

Boerne is a vibrant community where local businesses are the backbone of the economy. Homeowners here rely on efficient services to maintain their properties, and that includes the maintenance and repair of essential household appliances like washers, dryers, and refrigerators. The choice of who to call for these services is an important one, as it can affect both your budget and the long-term functionality of your appliances. Next Service, located in a convenient part of town, positions itself as a local option for these critical repairs.

Location and Accessibility

Next Service is centrally located within the city of Boerne, making it accessible for residents throughout the area. The company's address is 801 N Main St Suite N, Boerne, TX 78006, USA. This address places them in a key commercial area of Boerne, which can be easily reached by customers needing to visit in person for parts or consultations, although most of their work is done through in-home service calls. The location along a major thoroughfare like North Main Street is beneficial for a service-based business that dispatches technicians to various parts of the community.

Being locally based allows Next Service to serve the immediate Boerne area effectively, as well as surrounding communities. This local presence is often a key factor for customers who prefer to support businesses that are a direct part of their community. However, as with any service business, the efficiency of their operations and the quality of their on-site work are what truly define their local suitability.

Services Offered

Based on customer feedback, Next Service appears to offer repair services for a variety of common household appliances. While a full list of all services is not publicly available, customer reviews specifically mention:

Washing Machine and Dryer Repair: The company provides diagnostic and repair services for issues related to washers and dryers, including problems with spin cycles, internal parts, and noise issues.
Refrigerator and Icemaker Repair: They handle issues with refrigerators, such as icemaker problems. Technicians will work to diagnose and fix the source of the issue.

Their services typically begin with a service charge and a diagnostic visit, followed by a quote for parts and labor. The goal is to get appliances back in working order with minimal disruption to the customer's daily life.

Features / Highlights

Understanding the customer experience is crucial for any local business. Based on public feedback, several features and aspects of Next Service stand out, both positively and negatively.

Punctuality and Communication: One customer noted that while a technician was slightly late for the service window, the company did call to communicate the delay, which was appreciated.
Service Speed: A review mentioned that the technicians "quickly came in and went to work" on the issue, indicating a focus on getting the job done without excessive delay.
Diagnostic and Repair Process: Some customers have expressed concern about the diagnostic process. In one instance, a customer felt that the full scope of a problem was not identified on the first visit, leading to multiple service calls and unexpected issues, such as a laundry room flood after a repair.
Customer Service and Professionalism: Feedback has highlighted issues with professionalism and customer interaction. A review mentioned a "condescending" manner from a serviceman and a lack of willingness to look at an additional appliance, even for a quick glance, which left a negative impression.
Invoice and Pricing Clarity: There have been concerns regarding the clarity of invoices. One customer noted that the math on their bill did not seem to add up, and the final price was higher than the sum of the service charge and parts listed.
Tidiness of Work: One review detailed a lack of cleanup after a repair. "Balls of 'stuff'" were left on the kitchen floor, indicating that the area was not left as clean as it was found.

Contact Information

For residents who wish to contact Next Service, the following information is available:

Address: 801 N Main St Suite N, Boerne, TX 78006, USA

Phone: (830) 331-0347

This contact information can be used to schedule an appointment, inquire about services, or discuss a recent service visit.

Conclusion: Why this place is suitable for locals

For locals in Boerne, TX, and the surrounding areas, choosing a service provider like Next Service involves weighing several factors. On one hand, the company is a local business, which many residents prefer to support. Its central location allows for timely service calls. They offer repair services for critical household appliances, which is an essential service for any community. However, a local business's suitability for a community is also defined by its reputation for quality work, customer service, and transparency.

Feedback from real customers indicates a mixed experience. While some services may be completed successfully, concerns have been raised about the thoroughness of diagnostics, the clarity of pricing, and the overall professionalism of technicians. For residents considering Next Service, it may be beneficial to approach with specific questions about their diagnostic process, billing practices, and what to expect during a service call. The decision of who to trust with your home's appliances is a personal one, and understanding all available information is key to making a choice that aligns with your expectations for service and value.

Next Service Services

HVAC Contractor
A/C system maintenance Free
A/C system maintenance, all brands and all kinds of HVAC. We service, brands such, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, low refrigerant charge, water leaks, compressor replacement, thermostat repair.
A/C system repair Free
A/C systems repair, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, such low refrigerant charge, water leaks, compressor replacement, thermostat repair, air vent cleaning, or fan service and many more.
Ductless heating and A/C services Free
A/C system maintenance, all brands and all kinds of HVAC. We service, brands such, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, low refrigerant charge, water leaks, compressor replacement, thermostat repair.
HVAC duct and vent cleaning Free
A/C system maintenance, all brands and all kinds of HVAC. We service, brands such, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, low refrigerant charge, water leaks, compressor replacement, thermostat repair.
HVAC duct and vent installation Free
A/C system maintenance, all brands and all kinds of HVAC. We service, brands such, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, low refrigerant charge, water leaks, compressor replacement, thermostat repair.
HVAC duct and vent repair Free
A/C system maintenance, all brands and all kinds of HVAC. We service, brands such, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, low refrigerant charge, water leaks, compressor replacement, thermostat repair.
HVAC system maintenance Free
HVAC system maintenance, all brands and all kinds of HVAC. We service, brands such, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, low refrigerant charge, water leaks, compressor replacement, thermostat repair.
HVAC system repair Free
A/C system maintenance, all brands and all kinds of HVAC. We service, brands such, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, low refrigerant charge, water leaks, compressor replacement, thermostat repair.
Heating system installation Free
Heatingsystem install, A/C systems Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, such low refrigerant charge, water leaks, compressor replacement, thermostat repair, air vent cleaning, or fan service and many more.
Heating system maintenance Free
Heating system maintenance, is offered to all the brands of heat pump, gas furnaces, electric heating, as Trane, Goodmen, Reem Ruud, Payne, Lennox, Amana, Carrier, and Bryan.
Heating system repair Free
Heatig systems repair Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, such low refrigerant charge, water leaks, compressor replacement, thermostat repair, air vent cleaning, or fan service and many more.
AC installation Free
A/C system installs, all brands and all kinds of HVAC. We service, brands such, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, low refrigerant charge, water leaks, compressor replacement, thermostat repair.
Thermostat installation Free
Install thermostat for all brands and all kinds of HVAC. We service, brands such, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, low refrigerant charge, water leaks, compressor replacement, thermostat repair.
HVAC repair Free
Repair HVAC and maintenance, all brands and all kinds of HVAC. We service, brands such, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, low refrigerant charge, water leaks, compressor replacement, thermostat repair.
Thermostat installation Free
Thermostat installation of all brands and all kinds of HVAC. We service, brands such, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, low refrigerant charge, water leaks, compressor replacement, thermostat repair.
Thermostat repair Free
Thermostat repair all brands and all kinds. We service, brands such, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, low refrigerant charge, water leaks, compressor replacement, thermostat repair.

Appliance Repair Service
Dishwasher repair
Dryer repair
Freezer repair
Oven repair
Refrigerator repair
Refrigerator/freezer repair
Stove and oventop repair
Stove, oventop and oven repair
Washer/dryer repair
Washing machine repair
Ductless Ac Systems

Air Conditioning Contractor
A C Maintenance Contract
A C Unit
A/C System Replacement
Ac Installation Service
Ac Problems Free
Ac problems and maintenance, all brands and all kinds of HVAC. We service, brands such, Rheem, Ruud, Carrier, Goodman, York, Lennox, Trane, Amana, American Standar, and many other brands. Free service call with repairs, low refrigerant charge, water leaks, compressor replacement, thermostat repair.
Ac Repair And Appliance Repair
Ac Repair Technicians
Air Conditioning Installation
Air Conditioning Maintenance Service
Air Conditioning Systems
All Types Of Refrigerator Repair
Appliance Issues
Appliance Maintenance
Cooling System
Emergency Repairs
Free Service
French Door
Home Caring
Hvac Installation
Hvac Repair
Local Service
Personalized Service
Repair Process
Routine Maintenance
Stove Repair Service
Ventilation System
Washer Repair Service

Next Service Details

From the business
Identifies as Latino-owned
Identifies as women-owned

Service options
On-site services
Language assistance

Accessibility
Wheelchair-accessible seating
Wheelchair-accessible toilet

Offerings
Repair services

Crowd
LGBTQ+ friendly

Parking
Free multi-storey car park
Free of charge street parking
Free parking lot

Next Service Location

Next Service

Texas Kendall County Boerne North Main Street

801 N Main St Suite N, Boerne, TX 78006, USA

Next Service Reviews

An average rating of ★4.3 from 75 user reviews.

pricewashertechnicianphonediagnosisjobpumpfeeicemakerkitchen

★ 5★ 4★ 3★ 2★ 1

Unfortunately Next Service cannot be recommend. Both my washer and dryer were making a lot of noise in the spin cycle. Called Next based on their reviews, based on years of service and low number of reviews I should have known better. The technician came out did an assessment telling me I needed multiple parts to fix both units. Said ok to the parts hoping it would fix the issues. Technician came out while I was present to install new parts a water pump being one of them (unit was not leaking). While testing the unit noise was still present and when asked I was told new berings would be required for both units and they would cost almost as much as a new set. This was after the new pump was installed and technician was writing up my ticket. I had to ask why the unit wasn’t fully fixed. Bottom line is there was an opportunity for Next to make some money and they did. A little frustrated the problem wasn’t fully diagnosed the first visit but fine with buying a little time until new units were needed. Today I went to run a quick load and when returning to utility room there was water everywhere leaking from the unit. Called Next to discuss, was met with, we can be there tomorrow but there is not much we a do. When I asked for a refund I was told that is not possible. Basically shame on me for letting this one by me. Didn’t fix either unit, fixed one part of the issue which has now flooded my laundry room. Wish I was told I needed new units before I spent a lot of money and a flooded laundry room. My fault for allowing them to take advantage! Save yourself, time, money, find another option!
Mar 10, 2025 · Collins Kuper
This was our first and last experience using Next Services. Our service window was between 12-2, they showed up a bit after 2, no problem, and they did call us, so there's a plus and it was appreciated. They quickly came in and went to work, blew a bunch of stuff out of the back of the refrigerator (we had an icemaker problem) and while I heard a vacuum cleaner come on there was literally no evidence that anything was cleaned up. There were balls of 'stuff' that was blown out of the back of our refrigerator left all over the kitchen floor, under the table that they moved but did not move back into place. These fuzz balls were not in close proximity to the refrigerator, it was clearly about 3-5 feet in all directions in our kitchen. We were charged over $200, parts figure did not add up on the invoice. $95 service charge and $49 in parts does not equal over $200. Before presenting us our invoice we asked if they could tell us if the second refrigerator (we have had it since 2006) would possibly have an ice-maker replacement but were told they didn't have time to look at that. We did not ask for a diagnostic, heck, we didn't even ask them to touch it, the fridge is so old there is nothing digital on it. This was literally a 10 foot walk, freezer door to open and a peek as to whether or not our relic of a beverage icemaker had a chance at replacement. All we asked is if they could look to see if the ice-maker was replaceable. Serviceman was condescending in his manner. With us both being in the service industry and understanding customer service, how to retain repeat business, grow new business and actually making an invoice legible we find this kind of service overall deplorable. They had a great shot with us for continued business, they came in, got to work and ultimately fixed the issue (it was a reset). For that, they deserve stars, but the rest resonated with us and likewise left a bad taste in our mouth to spend our money moving forward with these folks. We are proud supporters of local business, but not this one, no thanks!
Dec 20, 2022 · Mindy Payne
I can't believe the appalling service we received! The technician displayed an astonishing level of rudeness and an utter disregard for delivering any semblance of quality. We called them to fix our rattling and immobile fridge, which we suspected was due to a dirty motor caused by a previous repair of a slab leak causing a dusty house.What a joke! The so-called technician merely glanced at the fridge, didn't bother lifting a finger to investigate further, and had the audacity to declare that nothing was wrong. To add insult to injury, they had the nerve to charge us a ridiculous $95 for their non-existent service.We opened it ourselves after he left and does that look like "nothing wrong" to anyone?I couldn't stomach the techs arrogance, so I called to complain, hoping they'd take feedback. But guess what? Their response was utterly indifferent, as if they couldn't care less. "Don't care, send us an email," they said, brushing us off and hanging up on me.This has been, hands down, the worst service experience we've ever encountered. It's beyond infuriating to be treated with such disdain and incompetence. Let's just say:WORST SERVICE EVER
Jul 24, 2023 · Martin Strasser
Excellent communication throughout the service visit. While it wasn’t exactly an appliance issue, the service tech solved and repaired the external plumping issue that prevented water to access the dishwasher. Grateful for the tech’s persistence.
Mar 11, 2025 · Scott Hanson
I have used Next Service out of Boerne, Texas twice for appliance repair and have been exceptionally pleased with them. The first time to repair my washing machine and most recently my dryer. I have been amazed at how quickly they have been able to put me on their schedule- literally within a day or two of calling. My dryer required a part they didn’t have but they were able to obtain it and had me up and running the following day. If you are looking for speedy repair with knowledgeable, friendly and professional repairmen you may want to give them a try. I highly recommend Next Service!
Jul 18, 2024 · KAREN RACHAL