Kellum's Heating & A/C, Inc. Photos

Kellum's Heating & A/C, Inc. Introduce
Hello, North Carolina residents! When the extreme temperatures of our state's seasons hit, a functional heating and air conditioning system is absolutely essential for comfort and safety. For those in and around Jacksonville and Onslow County, finding a trustworthy HVAC general contractor who can deliver fast, professional, and honest service is a top priority. Kellum's Heating & A/C, Inc. is a local business that has earned a remarkable reputation for doing just that. They are more than just a service provider; they are a reliable partner for your home comfort, known for their quick response times and a genuine commitment to customer satisfaction. This article is designed to help you, as a local user, learn more about what makes Kellum's Heating & A/C, Inc. a premier choice for all your heating and cooling needs. We'll dive into their location, the specific services they offer, and the key features that set them apart from the competition.
Kellum's Heating & A/C, Inc. is conveniently located at 1189 Burgaw Hwy, Jacksonville, NC 28540, USA. This central location provides excellent accessibility to the entire Jacksonville area and the surrounding communities in Onslow County. When an HVAC system breaks down unexpectedly, especially during the peak of summer or winter, a quick response is critical. Kellum's Heating & A/C, Inc.'s proximity allows them to dispatch technicians promptly, minimizing the time you have to endure uncomfortable temperatures. As one customer noted, they were able to get a technician out and the AC fixed before 1 PM on a Monday, even after the initial call was made on a Sunday evening. This kind of rapid, reliable service is a hallmark of a truly local and dedicated business. Their commitment to being accessible and responsive is a core component of their professional service.
Kellum's Heating & A/C, Inc. specializes in the core services that are most critical for a home's climate control. While some companies might offer a broad range of services beyond HVAC, Kellum's has honed its expertise on the most essential functions of heating and cooling. This specialization ensures that every job, from a simple maintenance check to a complex installation, is handled with a high degree of skill and knowledge. Their focused approach means you are getting a true expert in the field.
Services Offered:
- A/C system maintenance and repair
- Heating system installation, maintenance, and repair
- HVAC system maintenance and repair
- New A/C unit installation
- HVAC duct & vent installation
- Thermostat installation and repair
This list highlights their dedication to the fundamental services that keep homes comfortable and systems running efficiently. Whether you need a simple fix for a malfunctioning thermostat, a comprehensive tune-up to prepare for the season, or a full-system replacement, Kellum's has the expertise to provide a precise and effective solution. Their focus on both new installations and existing system repairs makes them a versatile partner for homeowners throughout the entire lifecycle of their HVAC equipment. They are equipped to handle any issue, big or small, with professionalism and care.
Beyond the technical skills, what truly sets Kellum's Heating & A/C, Inc. apart are the unique features and a service philosophy built on a foundation of trust and customer care. Their reputation is not just for fixing problems but for creating a positive, reassuring experience for the customer. These highlights are what have earned them a loyal customer base and a stellar word-of-mouth reputation in the community.
- Known for outstanding responsiveness, with a live person often answering the phone after hours and a technician arriving quickly for service calls.
- Technicians are described as prompt, polite, and professional, making the service visit a pleasant experience.
- The team is known for going "over and beyond" to ensure the customer understands the problem and the solution.
- Praised for anticipating future issues and taking care of them proactively, showing a commitment to long-term system health.
- Their consistent reliability and professional conduct have earned them repeat customers who highly recommend them.
- The company culture, from the answering service to the technicians, is focused on being nice, empathetic, and reassuring during what can be a stressful time for a homeowner.
- Offers a full range of repair services, ensuring they are always a resource for a homeowner in need.
To get in touch with the friendly and professional team at Kellum's Heating & A/C, Inc., here is the essential contact information.
Address: 1189 Burgaw Hwy, Jacksonville, NC 28540, USA
Phone: (910) 347-4832
Having this direct line to a reliable local business provides immense peace of mind, knowing that a quick and helpful response is just a phone call away.
So, with all of this information, what is worth choosing about Kellum's Heating & A/C, Inc.? The answer is their unparalleled commitment to a seamless and stress-free customer experience. When your air conditioner fails in the humid North Carolina summer, the last thing you want is to deal with an impersonal, slow, or unprofessional service. Kellum's has repeatedly proven they are the opposite of that. From the "wonderful woman who answered the phone" to the technician who "went over and beyond," every part of the process is designed to be reassuring and effective. The testimonials speak to a level of service that is rare—one where the company doesn't just fix a problem but also anticipates future ones and genuinely cares about the customer's well-being. For homeowners in Jacksonville, North Carolina, choosing Kellum's Heating & A/C, Inc. means selecting a partner who is not only an expert in their field but also a reliable, honest, and caring member of the local community.
Kellum's Heating & A/C, Inc. Services
HVAC Contractor
- A/C system maintenance
- HVAC system maintenance
- Install AC
- A/C system repair
- Repair HVAC
- Heating system maintenance
- Heating system installation
- Heating system repair
- HVAC system repair
- HVAC duct & vent installation
- Install thermostat
- Thermostat installation
Kellum's Heating & A/C, Inc. Details
Offerings
- Repair services
Kellum's Heating & A/C, Inc. Location
Kellum's Heating & A/C, Inc.
1189 Burgaw Hwy, Jacksonville, NC 28540, USA
Kellum's Heating & A/C, Inc. Reviews
unitsummer
★ 5★ 4★ 3★ 2★ 1I am housesitting at the beach for friends who are in another country. The AC went out during the day on Sunday. I phoned the company on Sunday night and spoke to a wonderful woman who answered the phone for the answering service. She told me she would report the outage to the company and on Monday morning they called me and the AC was fixed before 1 o’clock. The service technician who came to the house, went over and beyond to make sure that I knew what was wrong and how it was fixed I cannot tell you how nice this service is.
Jul 29, 2025 · Sharon LongIf I could give Kellum's Heating and Air more than 5 stars, I would! We woke up Monday morning and the temp in our house was 86 degrees. YIKES! Before 10am, a service tech was out to fix the problem. He was prompt, so so nice, quickly took care of the problem, and anticipated a future issue and took care of it as well. Every time I've placed a call, Kellum's has responded in just the same way. Bravo!!!
Jun 25, 2024 · Terri JacksonI have been using Kellum for 4 years now. I bought my father's house on the island and he never maintained anything. All three of our air conditioning units required replacement over the past 4 years. Including 2 that went out in 2 different years in the middle of summer when I had guests here. They came same day and replaced the units both times with no additional fees. I have also had several "emergencies"that were done same day and always done professionally, and with the technician (usually Mike who is awesome) going the extra mile to explain what happened, why it happened and what if anything we can do to prevent it from happening again. There are cheaper services out there, but you do get what you pay for and I will always take a professional who is quick to respond than cheaper any day.
Sep 16, 2021 · Christine SharmaKellum is hands down the best HVAC firm I’ve delt with. They respond super fast and the service people are knowledgeable and friendly. They explain everything and help us understand the options very well
Nov 06, 2024 · Martin BrookeWe have used Kellum for over ten years. On a positive note, they are very responsive to calls. Whenever we have had a problem, they come right out that day or the next. However, I have come to believe they are dishonest with their fees. We got a new heating and air unit in April of 2017 that never worked well. From the start, we asked them to come out and determine why it could not cool below 76 degrees and why the air flow was diminished from the registers. After trying out various responses on me -- "you've got a lot of windows" and "it's the third floor" -- in the late summer of 2018 they replaced the reversing valve. The part was covered under warranty, but they charged $1000 in labor. By this time, Hurricane Florence had hit and it was winter, so we sent a letter with payment saying that we were paying them in good faith given that we could not adequately check the unit until warmer weather returned. Summer of 2019 arrived, and the unit could not adequately cool. After three service calls, the unit was still not working. I got a second opinion on the unit, and that HVAC guy said it looked like there was a leak somewhere. Kellum was upset that I had gotten another opinion, but on the fourth service call, they replaced most of the parts of the unit, including the compressor. They also found the leak. Lo and behold, the unit began working perfectly. All parts were still under warranty, but they charged another $1000 for labor. So now they have billed us $2000 on a $4500 unit just to make it work. When we pointed out that it had never worked after the original $1000 was paid and thus should not have to pay any more money, they were only willing to reduce the current bill to $500. We feel taken advantage of by this company.
Nov 25, 2019 · Kristy Taylor
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