Heating and Air Conditioning

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Heating and Air Conditioning Introduce

Welcome, North Carolina residents! As anyone living in the Triangle knows, our climate can be a challenging mix of hot, humid summers and brisk, sometimes unpredictable winters. This makes a reliable and efficient heating and air conditioning system an absolute essential for maintaining comfort in our homes and businesses. Finding a trustworthy general contractor who specializes in these vital systems is a key step in ensuring your indoor environment is always at its best. Based right here in Durham, the company known as Heating and Air Conditioning has served the local community for years, providing a variety of HVAC-related services. This article is designed to give you a clear, factual, and helpful overview of this local business. We will explore their location, the specific services they offer, and what you should consider when deciding if they are the right choice for your needs.

The company, simply named Heating and Air Conditioning, is a local contractor with a dedicated focus on HVAC systems. They handle everything from system installation to repair services, aiming to be a go-to provider for residents and businesses in the Durham area. They understand the importance of a properly functioning HVAC system and work to address a range of issues, from new installations to servicing existing units. They are equipped to handle various aspects of heating and cooling, including gas piping and the installation of different types of air conditioning units. They pride themselves on offering personalized service, which is a key trait of a local business looking to build lasting relationships within its community.

Heating and Air Conditioning is located at 311 N Lasalle St, Durham, NC 27705, USA. This location places them in the heart of Durham, making them highly accessible to residents and businesses throughout the city and surrounding areas. Being based locally allows for convenient on-site services and a better understanding of the specific climate and building standards of the region. This proximity is a significant advantage, as it enables them to provide more personalized and timely service than a large, more distant company might be able to offer. Their central location ensures that they are well-positioned to serve the needs of the community, from a routine check-up to an urgent repair service.

As a specialized HVAC contractor, Heating and Air Conditioning offers a range of services designed to keep your home's climate control system running smoothly. Their offerings cover a variety of installation and repair needs.

Air Conditioners: They work with various types of air conditioners, providing services for cooling systems to ensure your home stays comfortable during the warm summer months. This includes new installations and maintenance of existing units.
Dehumidifier Installation: They are equipped to install dehumidifiers, which are crucial for managing the high humidity levels often experienced in North Carolina, helping to improve indoor air quality and comfort.
Fuel Systems and Gas Piping: Their expertise extends to essential infrastructure like fuel systems and gas piping, demonstrating a broader skill set in home climate and utility services.
Heating and Air Conditioning: As their name suggests, they specialize in both heating and cooling systems, offering comprehensive services for all your climate control needs. They can install and maintain heating and cooling systems to ensure year-round comfort.
Light Installation: They also offer light installation services, which can be a convenient addition to their core HVAC and gas work, providing more value to their customers.
System Installation: They are skilled in the installation of new systems, including HVAC, and aim to provide personalized service throughout the process, from initial consultation to final setup.

Based on available public information, including customer reviews, it is important to note a few key features and highlights of this business.

Personalized Service: The company states that it offers personalized service, which is a strong benefit for customers who prefer a more tailored approach to their specific needs rather than a one-size-fits-all solution.
Broad Skill Set: Their ability to handle diverse services such as gas piping and dehumidifier installation, in addition to standard HVAC work, shows a versatility that can be a convenience for customers.
Customer Experience Concerns: It is important for potential customers to be aware of the feedback received. A specific review highlights significant concerns regarding service quality, communication, and responsiveness, particularly during an emergency. The review notes multiple issues with a system installation, delayed repair times, and a lack of follow-up on parts, which resulted in a negative experience during a heatwave. This is a critical point for anyone considering their services.

For all your inquiries, service requests, or to schedule an appointment, you can reach Heating and Air Conditioning at the following:

Address: 311 N Lasalle St, Durham, NC 27705, USA
Phone: (919) 673-7667
Mobile Phone: +1 919-673-7667

Choosing an HVAC contractor in North Carolina is a decision that requires careful consideration. Heating and Air Conditioning, located in Durham, offers a range of services that can address various home climate control needs, from heating and cooling system installations to gas piping. Their stated commitment to personalized service and their local presence are definite benefits. However, it is essential for prospective customers to weigh the positive aspects against the negative experiences highlighted in public reviews, which point to potential issues with customer support, service timeliness, and overall quality of work. For any homeowner in the Durham area, it is worth looking at all available information to make an informed decision. While every company has its strengths and weaknesses, a thorough review of past customer experiences is always a wise step to ensure your needs will be met to your satisfaction, especially for critical home systems like heating and air conditioning.

Heating and Air Conditioning Services

HVAC Contractor
Air Conditioners
Dehumidifier Installation
Fuel Systems
Gas Piping
Heating And Air Conditioning
Heating And Cooling Systems
Hvac Installation
Light Installation
Personalized Service
System Installation

Heating and Air Conditioning Details

Offerings
Repair services

Heating and Air Conditioning Location

North Carolina Durham County Durham North Lasalle Street

311 N Lasalle St, Durham, NC 27705, USA

Heating and Air Conditioning Reviews

An average rating of ★4.5 from 15 user reviews.★ 5★ 4★ 3★ 2★ 1

Went with a mini split wall unit when we built our house just for it to be replaced a year later due to saw dust in the vent (left on during construction?). Second unit leaked blue liquid down the wall and dripped ice on expensive electronics. Just recently, the unit went out entirely, they took 3 days to come look at it then couldn’t figure out what was wrong just to order a part with no ETA for the past week in this extreme heat wave. Stuck without AC for the past week. Awful customer support and terrible units. Save your energy and just go with a different company.
Jun 27, 2025 · Fluffyrabbit59
Went with a mini split wall unit when we built our house just for it to be replaced a year later due to saw dust in the vent (left on during construction?). Second unit leaked blue liquid down the wall and dripped ice on expensive electronics. Just recently, the unit went out entirely, they took 3 days to come look at it then couldn’t figure out what was wrong just to order a part with no ETA for the past week in this extreme heat wave. Stuck without AC for the past week. Awful customer support and terrible units. Save your energy and just go with a different company.
Jun 27, 2025 · Fluffyrabbit59
We had LD Swain come for a second opinion on our ac/heating unit. Not only did they disagree with the other companies assessment, but they were able to get our unit working! Honest and trustworthy, they’d saved us thousands and have earned our business for life! Highly recommend!!!
Feb 12, 2025 · Jon Hall
We had LD Swain come for a second opinion on our ac/heating unit. Not only did they disagree with the other companies assessment, but they were able to get our unit working! Honest and trustworthy, they’d saved us thousands and have earned our business for life! Highly recommend!!!
Feb 12, 2025 · Jon Hall
We were referred to LD Swain by our contractor. LD Swain installed a new heat pump in our home. They identified our previous system didn’t have the proper size return. Now the new system works perfectly! A tremendous improvement. They are quick and efficient. Good communication and friendly staff. Highly recommended.
Sep 26, 2024 · Caitlyn W
We were referred to LD Swain by our contractor. LD Swain installed a new heat pump in our home. They identified our previous system didn’t have the proper size return. Now the new system works perfectly! A tremendous improvement. They are quick and efficient. Good communication and friendly staff. Highly recommended.
Sep 26, 2024 · Caitlyn W
I don't write many reviews, but L.D. Swain & Son definitely earned these five stars.Our A/C wasn't working, which was the last thing my eight-months-pregnant wife needed, but Donald managed to fit me in ASAP (despite being totally booked for the next several days), and Shane and my guy Brandon quickly diagnosed the issue, ran a whole new wire through the house, and got our A/C up and running in no time.I'm a new homeowner, but I'm already realizing the value in working with local, family-run businesses like L.D. Swain & Son. They knew my pregnant wife wasn't going to be able to sleep in his hot house, so they showed some heart and made it work despite how busy they are.For quality work, great value, and awesome customer service, look no further. Thanks, guys.Mike
May 02, 2019 · Mike Morrell
I don't write many reviews, but L.D. Swain & Son definitely earned these five stars.Our A/C wasn't working, which was the last thing my eight-months-pregnant wife needed, but Donald managed to fit me in ASAP (despite being totally booked for the next several days), and Shane and my guy Brandon quickly diagnosed the issue, ran a whole new wire through the house, and got our A/C up and running in no time.I'm a new homeowner, but I'm already realizing the value in working with local, family-run businesses like L.D. Swain & Son. They knew my pregnant wife wasn't going to be able to sleep in his hot house, so they showed some heart and made it work despite how busy they are.For quality work, great value, and awesome customer service, look no further. Thanks, guys.Mike
May 02, 2019 · Mike Morrell
LD Swain charged us $90 for a service call to fix their problematic air conditioner coil replacement which was still under warranty! We will never use them again. They installed our two HVAC systems in 2000 and have serviced them ever since. In Sept 2010, LD Swain had to do a $1,148 coil replacement on one of the units; we paid the bill promptly as usual. Nine months later, there was a problem with their installation; their worker fixed the problem right away and said that the repair was under warranty. We have since been invoiced for $90 for the service call. My husband wanted to discuss the problem with one of the owners but could not get past the woman who does the billing. She insists that the repair was under warranty but that the labor to make the service call was not. What she failed to understand is that, if they had done the coil replacement correctly to begin with, there would not have been a need for a service call! We will pay the $90 but will never use them again.
Aug 31, 2011 · Julie K
LD Swain charged us $90 for a service call to fix their problematic air conditioner coil replacement which was still under warranty! We will never use them again. They installed our two HVAC systems in 2000 and have serviced them ever since. In Sept 2010, LD Swain had to do a $1,148 coil replacement on one of the units; we paid the bill promptly as usual. Nine months later, there was a problem with their installation; their worker fixed the problem right away and said that the repair was under warranty. We have since been invoiced for $90 for the service call. My husband wanted to discuss the problem with one of the owners but could not get past the woman who does the billing. She insists that the repair was under warranty but that the labor to make the service call was not. What she failed to understand is that, if they had done the coil replacement correctly to begin with, there would not have been a need for a service call! We will pay the $90 but will never use them again.
Aug 31, 2011 · Julie K