Frosty's LLC

- 11410 Mathis Ave, Farmers Branch, TX 75234

In the Texas heat, a properly functioning HVAC system is non-negotiable for comfort and safety, making a reliable and professional general contractor essential for any homeowner or business. Frosty's LLC is a company with a local presence in Farmers Branch, TX, that aims to meet these needs by providing services related to heating and cooling. As a local business, Frosty's has a long-standing history of working within the Dallas-Fort Worth (DFW) Metroplex, and some of its customers have praised the company's reliability and knowledge.

The experience with a service provider can vary greatly, and the reviews for Frosty's LLC reflect this. While some customers have found the company to be reliable and knowledgeable, others have reported significant issues. One customer, N. May from College Station, TX, described the company as "very reliable and knowledgeable" and would "use again and again." This review highlights the professionalism and accurate service the company is capable of providing. In contrast, another review raises serious concerns about the company's integrity and customer service, alleging damages caused during a recent HVAC installation and a failure to take responsibility for them. This particular review details significant property damage, including a large hole in a ceiling and a broken chandelier, and a refusal by the company to respond to calls or texts to address the situation. These conflicting accounts suggest a range of experiences, from highly satisfactory to deeply concerning.

Frosty's LLC is located at 11410 Mathis Ave, Farmers Branch, TX 75234, USA. The company's location in Farmers Branch makes it an accessible option for residents and businesses within the DFW Metroplex. As a local business, Frosty's is geographically well-positioned to serve a wide range of communities, including Farmers Branch, Dallas, Carrollton, Addison, and other surrounding areas. This accessibility can be a significant factor for customers who prefer to support local companies and those who require quick, in-person service for urgent HVAC problems. The physical address provides a base of operations for their service crews, who can be dispatched to customer locations across the region.

The local presence of Frosty's LLC also means they are familiar with the specific needs of Texas homes and businesses. The high temperatures and varying weather patterns of the region place unique demands on HVAC systems, and a local contractor would be expected to have an in-depth understanding of these challenges. For many locals, the convenience of having a contractor located nearby is a key consideration when choosing a company for installations, repairs, and maintenance.

Based on the provided information, Frosty's LLC's primary services revolve around heating and cooling systems. The company is described as a "general contractor" that focuses on HVAC solutions, which are a necessity for comfort in the Texas climate.

• HVAC System Replacement: One customer review explicitly mentions having Frosty's replace their main floor AC unit, indicating that this is a service they regularly perform. This service likely includes the removal of old units and the installation of new ones.
• AC and Heating Repair: The company is noted for servicing problems in a "quick and accurate way." This suggests they offer diagnostic and repair services for a range of HVAC issues, such as those that lead to a system not functioning properly.
• New Unit Installation: During an AC unit replacement, the company also installed a fan with more power to increase air circulation. This detail suggests they have expertise in not only replacing existing systems but also in customizing new installations to improve performance.
• Residential and Commercial Services: While the provided reviews focus on residential work, general contractors often serve both residential and commercial clients, offering HVAC solutions for various types of properties.
• System Maintenance: Although not explicitly mentioned, HVAC companies typically offer maintenance services to ensure systems run efficiently and to prevent future breakdowns. Given the context of their other services, this would be a standard offering.

The highlights of Frosty's LLC are based on the experiences of their customers. These features paint a complex picture of the company's strengths and weaknesses.

• Knowledgeable and Reliable: Some customers have praised the company's knowledge and reliability, noting that they are capable of servicing problems in a quick and accurate manner. This is a significant highlight, as it points to the technical competence of their team.
• Community Support: Frosty's is a local business in Carrollton, and at least one customer noted a preference to support them because they are a part of the community. This community-focused identity can be a strong selling point for many local residents.
• Professionalism (in some cases): A review highlights a crew that was "timely, efficient and professional" during a system replacement, which is a key feature that customers look for in a contractor.
• Follow-up Service: In a positive review, the company demonstrated a willingness to return and fix a minor issue (a rattling vent) "at no charge" and with just "one call." This commitment to ensuring customer satisfaction after the initial job is complete is a strong highlight.
• Integrity Issues (as reported): A significant highlight, though negative, is the severe integrity issues reported in one review. The customer claims that the company refused to take responsibility for damages caused during a project and stopped all communication. This is a critical factor for any potential customer to consider.

To get in touch with Frosty's LLC, you can use the following information.

Address: 11410 Mathis Ave, Farmers Branch, TX 75234, USA

Phone: (469) 652-8850

Mobile Phone: +1 469-652-8850

The provided information suggests these are the primary methods of contact for potential and existing customers.

For residents in the Dallas-Fort Worth Metroplex, Frosty's LLC presents an option for HVAC services from a local general contractor. The company has a presence in Farmers Branch and a history of working with local homeowners. For some customers, their experience has been positive, highlighting a knowledgeable and professional team that is capable of quick and accurate work. The company's willingness to support its local community is another factor that may appeal to Texans who prioritize community support. However, it is also important for local users to consider all available feedback, including the serious concerns raised by one customer regarding property damage and a lack of accountability. When choosing any contractor, especially for significant home projects, it's a good practice to thoroughly vet the company, check multiple references, and ensure a clear understanding of the scope of work and potential liabilities. For those who prioritize supporting local businesses and are seeking a contractor with a focus on HVAC, Frosty's LLC is an option to consider, with a clear understanding of the varied customer experiences reported.

Frosty's LLC

11410 Mathis Ave, Farmers Branch, TX 75234, USA