Endzone Cooling and Heating

- 10145 TX-16, Poteet, TX 78065

When temperatures soar in Poteet, Texas, and throughout the surrounding areas, a functioning air conditioning system is more than a convenience—it's a critical component of home safety and comfort. Finding a local HVAC company that is reliable, honest, and professional is a top priority for homeowners. Endzone Cooling and Heating is a business that operates in this region, offering a range of services to address the heating and cooling needs of the community. This overview provides a factual look at the company, its services, and the customer experiences that have been shared publicly.

The reputation of any service-based company is built on the experiences of its customers, and for Endzone Cooling and Heating, these experiences are varied. Some customers have had very positive interactions, praising specific technicians and the promptness of their service. A customer who had an issue with their A/C was very grateful for a technician named Jay, who was able to show up the next late morning and fix the issue immediately. This customer noted that this was the third time Jay had come out, and each time he provided "the best customer service." This positive feedback suggests that when the right technician is on the job, the company is capable of delivering effective and timely solutions.

However, other customer reviews raise serious concerns about the company's communication, billing practices, and the integrity of its staff. One detailed review outlines a frustrating experience where a customer with an HVAC background was allegedly given false assurances about a warranty claim by office staff, only to be billed later for a service they did not request or feel was completed correctly. The customer's interaction with the owner, Oscar Carrasco, reportedly escalated into an unprofessional exchange involving insults and threats. Another review highlights a different technician, Zack, who allegedly provided a false diagnosis, which was later disproven by a second opinion. This incident led to a refund for the diagnostic fee but a complete loss of trust in the company. These mixed reviews highlight a significant disparity in customer experience and underscore the importance of clear communication and careful documentation when working with the company.

Endzone Cooling and Heating is located at 10145 TX-16, Poteet, TX 78065, USA. This address places the company directly within the Poteet community, giving them a strong local presence. For residents in and around the 78065 ZIP code, this location offers the advantage of a fast response time for service calls, which is crucial during a heating or cooling emergency. The proximity to Texas State Highway 16 also allows for relatively easy access to a wider service area, enabling their technicians to reach customers in various parts of the region quickly.

As a local business, Endzone Cooling and Heating is situated to serve the specific needs of the Poteet community. Their physical presence means they are familiar with the common types of homes and systems in the area. This local knowledge can be a benefit, as it may lead to quicker and more accurate problem-solving. For customers seeking a company with roots in their community, Endzone Cooling and Heating's location is a key point of consideration.

Based on its name and customer feedback, Endzone Cooling and Heating provides a range of services related to HVAC systems. Their offerings appear to be centered on keeping homes comfortable and safe.

• AC and Heating System Installation: The company performs new system installations, as noted in a review about a new system installed in February of the previous year. This service involves fitting homes with new heating and cooling units.
• AC and Heating System Repair: Technicians are dispatched to diagnose and fix issues with existing systems. Reviews mention service calls for a compressor not turning on and an A/C fan not working, indicating their team handles a variety of repair needs.
• Component Replacement: The company's work includes replacing specific parts of an HVAC system, such as capacitors, as referenced in customer feedback. However, a review raises questions about whether this specific service is covered under warranty as promised.
• System Diagnostics: Technicians perform diagnostic checks to determine the cause of a system malfunction. A customer's experience highlights the importance of a thorough and accurate diagnosis, as an incorrect assessment can lead to unnecessary costs and a lack of trust.
• Customer Service and Scheduling: The office staff, including a person named Sarah, handles scheduling and initial customer inquiries. A review notes that Sarah was friendly and helpful, especially in the context of processing a refund.

The customer experiences with Endzone Cooling and Heating offer a mix of highlights and serious areas of concern for potential clients to consider.

• Technician Expertise (Varies): Some technicians, like Jay, are praised for their excellent customer service, professionalism, and ability to fix issues immediately. Other experiences, however, suggest that the integrity and diagnostic skills of other technicians, such as Zack, may be questionable.
• Quick Response Time: The company appears to be responsive to service requests. One customer was able to get a technician to their home the morning after calling, which is a valuable feature for people with urgent HVAC needs.
• Warranty Knowledge (Questionable): The company's staff, including office employees and a person named Jay, are mentioned as having knowledge of warranties, and at least one customer was assured their repair would be covered. However, a major issue arose when the company later reneged on this promise, citing technicalities and internal miscommunication.
• Customer Service (Mixed): The office staff, particularly Sarah, is described as friendly and helpful, even when dealing with a refund request. However, a highly critical review highlights a very negative and unprofessional experience with the owner, Oscar Carrasco, which included insults and threats.
• Local Presence: The company's location in Poteet makes it a local resource for heating and cooling needs, which is often a priority for residents who prefer to support businesses within their own community.

For more information or to contact Endzone Cooling and Heating, you can use the following details:

Address: 10145 TX-16, Poteet, TX 78065, USA

Phone: (830) 276-8249

For residents in Poteet, Texas, and the surrounding areas, Endzone Cooling and Heating is a local option for a wide range of HVAC services. The company's location provides the convenience of a fast response time, a crucial factor for urgent heating and cooling problems. Some customers have had positive experiences with specific technicians who are praised for their professionalism and ability to solve issues quickly, which highlights the potential for good service.

However, the varied nature of the customer feedback is a significant consideration for any local resident. While some have found the company to be reliable and friendly, others have raised serious concerns about billing, communication, and professionalism at multiple levels of the organization. For locals considering Endzone Cooling and Heating, it may be advisable to obtain all service and pricing details in writing and to confirm any warranty coverage directly with the manufacturer in addition to the company. This cautious approach could help ensure a positive outcome and provide peace of mind when dealing with a critical home service provider.

Endzone Cooling and Heating

10145 TX-16, Poteet, TX 78065, USA