Crafton's Heating & Cooling Photos

Crafton's Heating & Cooling Introduce
For homeowners in Brazil, Indiana, and across the surrounding Clay County region, maintaining a comfortable and functional home is a top priority. Indiana weather demands peak performance from both heating and cooling systems, and when a major appliance malfunctions, you need a local expert you can trust. This is where **Crafton's Heating & Cooling** steps in. While the name highlights their expertise in Heating, Ventilation, and Air Conditioning (HVAC), Crafton's has established itself as a versatile and reliable service provider for essential home systems, extending their professional repair skills to major household appliances as well. They are recognized in the community for delivering prompt, courteous, and highly capable service, ensuring your home comfort issues are resolved quickly and professionally.
Crafton's operates with a commitment to old-fashioned customer service, blending professional technical knowledge with a genuine, friendly approach. The company understands the stress that comes with a broken furnace in winter or a malfunctioning air conditioner in the summer. They pride themselves on a quick response and an honest assessment, a reputation that has made them a local staple. Moreover, as highlighted in local reviews, their service often extends beyond traditional HVAC to include essential appliances like washers, dryers, stoves, and ovens, making them a true one-stop-shop for many common household repair needs. This comprehensive approach saves local residents time and effort when searching for multiple specialized repair services.
They don't just fix problems; they prioritize the customer experience from the first phone call—often answered by a professional like Lisa in the office—to the final repair performed by a knowledgeable technician, such as Dave. Their dedication to cleanliness, exemplified by using protective gear on shoes, shows a respect for the customer's home, which is a significant factor in building local trust. Crafton’s provides the dependable expertise that local Indiana users look for in a quality home service contractor.
The feedback from local users consistently points to their exceptional integrity. One customer mentioned that the final price was actually less than the quoted cost, a testament to their commitment to honest and transparent pricing, alleviating the initial skepticism a new customer might have when choosing a contractor from a general search. This foundation of trust is invaluable in the local service industry in Indiana.
Crafton's Heating & Cooling is centrally located to efficiently serve the Brazil community and surrounding areas. Their physical address on a major thoroughfare ensures easy access for local customers and allows their technicians to quickly dispatch to service calls across Clay County and beyond. This strategic location is key to their ability to offer prompt service and emergency response when clients are facing critical equipment failures.
The company's dedicated facility is situated on a well-known highway, making it easy to find should you need to visit their office or schedule a consultation. Being a local business focused on the Brazil region, their service area is tailored to ensure quick response times for their Indiana neighbors.
The central location is:
2840 US-40, Brazil, IN 47834, USA
This location positions them perfectly to assist homeowners whether they are located directly in Brazil or in one of the nearby smaller towns that rely on local experts for specialized services, ensuring that even residents in 'small towns,' as one customer noted, have access to high-quality, brand-specific repairs.
While known for their heating and cooling specialization, Crafton's provides a diverse array of services that cover the critical mechanical systems and major appliances in a residential home. Their team possesses the technical knowledge to troubleshoot and repair a wide range of products from various manufacturers.
The primary services provided by Crafton's Heating & Cooling include:
- **Comprehensive HVAC Repair:** Troubleshooting and fixing issues with furnaces, central air conditioners, heat pumps, and other central climate control systems.
- **HVAC System Maintenance:** Providing routine maintenance, tune-ups, and inspections to ensure equipment is running efficiently and reliably, proactively preventing costly breakdowns.
- **New HVAC Installation:** Consultation and installation of new, energy-efficient heating and cooling units for system replacements and new construction projects.
- **Major Appliance Repair:** Expert repair services for essential kitchen and laundry appliances, including washers, dryers, stoves, and ovens, covering multiple brands.
- **Emergency Service:** Offering a quick response for urgent, critical breakdowns that affect home safety and comfort, particularly during extreme weather events.
- **Professional Diagnostics:** Detailed diagnosis of equipment failure with patient, clear explanation of the issue and the necessary repair plan.
Crafton's Heating & Cooling stands out in the Brazil, IN, market by focusing on several key pillars of exceptional service that directly benefit the local homeowner:
- **Local Appliance Specialization:** They offer repair services for specific appliance brands that other local contractors may not handle, filling a critical niche for small-town residents.
- **Integrity in Pricing:** Demonstrated commitment to fair and honest pricing, with instances where the final cost was less than the initial quote, building strong customer loyalty and trust.
- **Respect for Customer Property:** Technicians, such as David, consistently use protective gear on their shoes to ensure they keep the customer's floors and carpets clean, showcasing professionalism and respect.
- **Comprehensive Home Comfort:** By covering both HVAC and major appliances, they offer a single point of contact for complex home system repairs, simplifying maintenance for busy Indiana families.
- **Courteous and Clear Communication:** The entire team, from office staff like Lisa to field technicians, is noted for being professional, courteous, and patient in explaining technical issues and repair options to the homeowner.
- **Flexible Scheduling:** They are known for working with the customer's schedule, providing the flexibility needed to accommodate busy modern life.
To schedule a service, inquire about a specific appliance brand they repair, or request emergency assistance for your HVAC system, Brazil-area residents can use the following contact information:
Address:2840 US-40, Brazil, IN 47834, USA
Phone:(812) 443-5000
Mobile Phone:+1 812-443-5000
The phone lines are your direct connection to their customer-focused office staff, who are ready to coordinate a timely and effective service visit to your home.
For residents in the Brazil, Indiana, area, choosing Crafton's Heating & Cooling is choosing a proven partner in home maintenance and comfort. What truly makes them the preferred choice is their seamless combination of specialized technical skill and unwavering dedication to customer satisfaction. They excel not only in the essential field of HVAC—a necessity for handling Indiana's diverse climate—but also in the difficult-to-find niche of multi-brand appliance repair. This breadth of capability means you can often rely on a single, trusted source for your most critical home systems.
Their reputation for transparency is another key factor; a business that charges less than the initial quote is one that prioritizes integrity over profit. Furthermore, their demonstrated professionalism, from the friendly phone staff to the respectful, patient technician who takes the time to explain the repair, ensures a low-stress experience. In the local service world, having a contractor who is not only competent but also courteous and accommodating is priceless. Crafton's understands that they are guests in your home and treats the property with care. For reliable, honest, and high-quality home systems and appliance repair in the Brazil, IN, area, Crafton's Heating & Cooling provides the trustworthy service that Hoosier homeowners deserve.
Crafton's Heating & Cooling Location
Crafton's Heating & Cooling Reviews
I had to call Crafton's because I live in a small town and they were the only one locally that dealt with the brand of washer I had. In the past they also have came out for my stove/oven and were also great then. They responded quickly and courteously. Kept my floors clean by using protective gear on their shoes. David, the repairman, was friendly and was patient in explaining what the issue was and how it could be fixed.
Feb 21, 2017 · Tara NelsonI was new to Crafton's when I found them through a Google search, so was initially leary of using them. However, from Lisa in the office, to Dave our technician, service was professional, courteous, flexible with my schedule, and the final price was actually less than the cost quoted on the phone. Dave repaired my dryer and explained the likely cause of the trouble. He didn't even gripe about the fact that I had tried to take it apart myself but couldn't put it back together again. I plan to use them again.
May 26, 2016 · Anthony WarnerWe used Crafton to replace our furnace and damaged coil box before we moved into our new home. What should have been a two day job took much longer as a part had to be constructed. It didn't bother us because we were not in the house yet. When we finally got in the house, we noticed a huge part sitting in the garage. We thought it was weird that they didn't dispose of it if they didn't need it, but didn't think too much about it as we were trying to get settled. We received a thank you note and a box of cookies including a coupon if we needed their services again.Two months later, we tried to turn on our A/C for the first time and it didn't work. We called our home warranty who sent another company out to fix it. When the technician got here, he was shocked by the fact that the integral part of the air conditioning system, the evaporator coil, had been completely taken out and not replaced. The warranty didn't allow him to put the part back in.We called Crafton to ask why they didn't put the coil back in and he said that he didn't think it worked, which isn't correct because we moved in the winter and the air conditioning unit could not be tested at that time. We told him that we would like him to put it back in so that we could get a second opinion. He told us that he would only do it if we called our warranty company and specifically request Crafton to come out again. I told him that I didn't want to do that because the part that he removed to replace the coil box should have been put back in when he completed the project that he was already paid for. Gerry Crafton told me that it would be a 2-3 day job and a "waste of time", then proceeded to tell me that he wouldn't do it because "that's stupid" and to "use my sense".I have never experienced a company so unprofessional. Gerry Crafton removed our evaporator coil and didn't put it back in because he expected us to call him once the weather got warm and we needed to use our A/C. He didn't complete his job that we paid him to do and instead of coming out to make it right, he insulted my intelligence and told me that the other technician was "being a brat" and could do it himself.I would never recommend this company to anybody and I think everybody should know what kind of morals these people hold. They clearly wanted to make more money from a job that should have already been completed.Very unprofessional.
May 09, 2015 · Katy LivelyDid a good job . No short cuts used ,not afraid to get his hands dirty..did what was nessasary in good time ..cost was less than expected...teck took time out to answer all my questions..previous company we had used before should of done the dirty work years ago..update 8-28-2018:this is no longer crafton but carbon service make sure you get a quote on the cost before the job as carbon charges crazy high prices .
Aug 29, 2018 · cranker deepdiversRepaired air conditioning. Professional, on time. Signed up for regular maintenance. I also had dryer repaired by another division of Crafton's. Flawless and essy.
Sep 11, 2016 · Linda Lasley
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