Crystal Heating & Cooling Farmington MO: Carrier HVAC and Emergency Repair

Crystal Heating & Cooling Photos

Crystal Heating & Cooling Introduce

For residents and business owners across Southeast Missouri, including the Farmington area, maintaining consistent and comfortable indoor air quality is essential to daily life. Given the wide temperature swings this region experiences, a reliable Heating, Ventilation, and Air Conditioning (HVAC) system is crucial. Crystal Heating & Cooling, based in Farmington, MO, stands as a top-tier general contractor specializing entirely in these critical climate control systems. Since 1965, this company has established a deep legacy of expertise, professionalism, and commitment to the local community, distinguishing themselves as a premier provider for all residential and commercial HVAC needs.

Crystal Heating & Cooling operates with a philosophy centered on comprehensive service and customer satisfaction. They are not just an ordinary repair service; they are a full-scale HVAC contractor, air conditioning system supplier, and heating equipment supplier all in one. This allows them to manage every aspect of your climate control needs, from emergency repairs on all brands to the custom installation of new, highly efficient systems like Carrier air conditioners and geothermal heat pumps. Their team consists of highly trained, licensed, and certified professionals who are ready to respond to emergencies and provide meticulous routine maintenance. They are particularly noteworthy as a business that identifies as women-owned, further underscoring their commitment to diverse and community-focused service in the Missouri region.

Location and Accessibility

Crystal Heating & Cooling's main office and operations base for the Farmington area is strategically located to provide quick and efficient service throughout St. Francois County and the surrounding region. You can find their facility at: 141 Busenbark Dr, Farmington, MO 63640, USA.

Their team understands that when an HVAC system fails, prompt communication and accessibility are paramount. For scheduling routine maintenance, requesting a new installation quote (which can be started via online estimates), or for an urgent issue, their primary phone number is (573) 431-5200, with the mobile line also listed at +1 573-431-5200. While their physical office hours are typically standard business hours, they emphasize that Emergencies Call for service outside of regular times, ensuring support when you need it most. Furthermore, their location is designed with customer comfort and inclusivity in mind, featuring a Wheelchair accessible entrance, a Wheelchair accessible restroom, and a Gender-neutral restroom, as well as offering Free parking garage, Free parking lot, and On-site parking. They also identify as LGBTQ+ friendly and a Transgender safespace.

Services Offered

As a complete HVAC contractor, Crystal Heating & Cooling’s service portfolio is extensive, covering heating, cooling, and critical indoor air quality control for residential, commercial, and even industrial properties. Their offerings include a comprehensive range of maintenance, repair, and installation services.

Air Conditioning Services: Expert A/C system maintenance, repair, and installation of new central A/C units and residential HVAC new equipment. They handle all A C Problems, including Freon Replacement, and specialize in supplying and installing top-tier brands like Carrier Air Conditioners. They also service Ductless HVAC systems.
Heating Services: Full service for all heating systems, including Heating system installation, maintenance, and repair. This covers Gas Furnaces, Gas Furnace Repair, Commercial Furnace Repair, and Heat Pump Repair, along with new equipment supply from their role as a Heating equipment supplier.
System Maintenance and Repair: They offer comprehensive preventative maintenance visits, routine maintenance, and annual inspections on all systems (A/C, Furnace, HVAC) to ensure peak efficiency and prevent unexpected breakdowns. They are equipped to handle all HVAC system repair and are ready to tackle both Residential HVAC and Industrial Heating And Cooling needs.
Air Quality and Ductwork: A major focus is on Indoor Air Quality (IAQ) and air cleanliness. Services include Air duct cleaning service, HVAC duct & vent cleaning, Dryer Vent Cleaning, and the installation of advanced purification systems such as Air Scrubber by Aerus and Iwave Air Purifiers, Air Filters, and Air Cleaners. This includes A/C system vent cleaning to improve system efficiency and health.
Specialized Installations: They offer advanced system installations like Geothermal Heat Pumps and Zone Control Systems to enhance energy efficiency and comfort. They also install Carbon Monoxide Detectors for critical safety assurance.

Features / Highlights

Crystal Heating & Cooling has developed a business model that is both technically robust and highly customer-centric, giving them a significant edge in the Farmington and wider Missouri market.

Carrier Factory Authorized Dealer: This elite status is earned by meeting Carrier's stringent standards for superior service, skills, and expertise. It assures customers of high-quality equipment and guarantees 100% satisfaction on their Carrier installations. They are a multiple-time Carrier President's Award winner, one of the highest honors in the industry.
Commitment to Quality Workmanship: Technicians are not only certified (often NATE certified) but also highly regarded by customers for their courtesy, professionalism, and attention to detail. Reviews frequently praise the installers for arriving on time (or early), being friendly, and completing "top notch" work quickly and efficiently.
Focus on Cleanliness and Trust: As noted by a satisfied customer, the team is very thorough, and installers and technicians like Joe K. ensure that any work, such as Duct Cleaning, does not leave a mess, putting homeowner fears to rest. They also prioritize transparency through Online estimates and clear communication.
Preventative Maintenance Program (Crystal CARE Club): This valuable program offers customers regular, routine inspections, helping to catch small problems before they become costly emergencies, improving system longevity, and maintaining efficiency year-round.
Inclusive and Accessible Business: Identifying as women-owned and providing amenities like wheelchair accessibility and a gender-neutral restroom, along with being an LGBTQ+ friendly space, demonstrates a deep commitment to serving a diverse local community in Missouri with respect and welcome.
Comprehensive Commercial and Residential Service: They are equipped for everything from residential central A/C installation to Industrial Heating And Cooling and specialized Commercial Maintenance plans, showing versatility and capacity for complex jobs.

Contact Information

For any heating, cooling, or air quality needs in the Farmington, MO area, you can contact the professional team at Crystal Heating & Cooling using the information below:

Address: 141 Busenbark Dr, Farmington, MO 63640, USA
Phone: (573) 431-5200
Mobile Phone: +1 573-431-5200

What is Worth Choosing Crystal Heating & Cooling

When selecting an HVAC partner in Southeast Missouri, the choice should be based on experience, quality, and a company’s demonstrated commitment to its customers. Crystal Heating & Cooling excels in all three areas, having served the region for over 50 years since 1965. What makes them a particularly worthy choice is their dual commitment to technical excellence and outstanding customer experience.

The technical advantage is clear: as a Carrier Factory Authorized Dealer, they offer access to premium, high-efficiency equipment backed by manufacturer guarantees and expertly installed by NATE-certified technicians. This dedication to top-tier products and skilled labor is reflected in the numerous glowing customer testimonials, which often highlight the professionalism, courtesy, and punctuality of their sales (Nick) and installation (Jason and Conner) teams.

However, the ultimate reason for choosing Crystal Heating & Cooling is the peace of mind offered by their proactive, comprehensive service model. Between their availability for Emergencies Call service, their focus on Preventative Maintenance Visits to extend system lifespan, and their detailed attention to Indoor Air Quality—including services like thorough duct cleaning that put customer fears of mess to rest—they ensure that the comfort, health, and safety of your home or business are always the top priority. For quality heating and cooling that's done right the first time, Crystal Heating & Cooling delivers on its promise of reliable, professional service across the Missouri region.

Crystal Heating & Cooling Inside

Air Conditioning Contractor
A/C system maintenance
Air conditioning not blowing cold air? Is your AC unit making strange noises? Maybe its not turning on at all? Whatever its state, you can trust in The Fleet that Can't Be Beat. We have over 40+ Rapid response trucks in and around St. Louis. Schedule a service call today!
A/C system repair
Air conditioning not blowing cold air? Is your AC unit making strange noises? Maybe its not turning on at all? Whatever its state, you can trust in The Fleet that Can't Be Beat. We have over 40+ Rapid response trucks in and around St. Louis. Schedule a service call today!
A/C system vent cleaning
Needing A/C system vent cleaning? We're proud to offer air duct cleaning and dryer vent cleaning to residential and commercial customers alike. Rather than using a plain old rotary brush system, we utilize an air whip and reverse air sweep of all heat runs, return air lines, and main duct lines.
Ductless heating & A/C services
Looking for a mini-split system for your home or business? We proudly offer ductless heating and A/C services to St. Louis and surrouding communities. Our ductless products will take very little space, improve your indoor air quality, and even lower your energy bills.
HVAC duct & vent cleaning
Needing HVAC duct & vent cleaning? We're proud to offer air duct cleaning and dryer vent cleaning to residential and commercial customers alike. Rather than using a plain old rotary brush system, we utilize an air whip and reverse air sweep of all heat runs, return air lines, and main duct lines.
HVAC system maintenance
With the Care Club HVAC system maintenance program, you'll save on every HVAC tune-up appointment, get the lowest prices on new and replacement parts, and much more! Keep your HVAC system running smoothly all year round. Contact us today for a quote on HVAC system maintenance.
HVAC system repair
We offer fast, friendly, and affordable air conditioning repair and furnace service near St. Louis and surrounding cities. Whatever the current health of your air conditioner service needs, first take a deep breath knowing we're a trusted air conditioning repair company that can help, and quickly.
Heating system installation
Crystal Heating and Cooling are specialists at heating system installation, whether residential or commercial, we have the experience and knowledge. Whatever the current health of your furnace or furnace repair question is, know that we're a trusted heating system installation company.
Heating system maintenance
Crystal Heating and Cooling are specialists at heating system maintenance, whether residential or commercial, we have the experience and knowledge. Whatever the current health of your furnace or furnace repair question is, know that we're a trusted heating system maintenance company.
Heating system repair
Is your HVAC system in need of repair? You can count on Crystal Heating and Cooling to fix your HVAC system, most times on the first visit. Read through our thousands of 5-star reviews, read what our customers have to say about our HVAC system repair, and then request a service call.
Install AC
We're a factory authorized dealer of Carrier air conditioning units. Request a service call to get a free in-home estimate today. Consider grabbing a fresh deal and save on new equipment.
Repair HVAC
Is your HVAC system in need of repair? You can count on Crystal Heating and Cooling to fix your HVAC system, most times on the first visit. Read through our thousands of 5-star reviews, read what our customers have to say about our HVAC system repair, and then request a service call.
A C Problems
Have A C problems? Whether your AC unit isn't blowing cold air, it's starting to make strange noises, or it's not turning on at all, call The Fleet That Can't Be Beat with over 40+ rapid response trucks. We also offer emergency HVAC services after regular business hours.
Air Cleaners
Crystal Heating and Cooling offers the best in air cleaners including the iWave Air Cleaner, the Air Scrubber by Aerus, and a Media Air Cleaniner from Carrier, the Comfort EZ Flex Cabinet. All affordable products to help improve your indoor air quality.
Air Conditioner
We're proud to be a Factory-Authorized Carrier Air Conditioner dealer. Whether your researching the Infinity, Performance, or Comfort series, we can help. Request a free estimate today.
Air Filtration
Crystal Heating and Cooling offers the best in air filtration including the iWave Air Cleaner, the Air Scrubber by Aerus, and a Media Air Cleaniner from Carrier, the Comfort EZ Flex Cabinet. All affordable products to help improve your indoor air quality.
Air Handler
We offer Carrier air handlers that provide advanced technology and custom features in streamlined, easy-to-install packages. Indoor and outdoor air handling units are available to handle a wide variety of applications.
Annual Inspection
We offer annual and bi-annual inspection of your HVAC unit. Join our Care Club program and save annually on repairs, parts and more. Become a VIP today.
Blower Motor
Crystal Heating & Cooling specializes in Blower Motor repair and replacement services in the St. Louis metropolitan area. With their team of professional technicians, they ensure efficient and reliable solutions for your HVAC needs. Trust Crystal Heating & Cooling to keep your home comfortable.
Central Ac Unit
Crystal Heating & Cooling specializes in central A/C unit installation, offering top-of-the-line Carrier systems. We also provide repair and maintenance services for all brands and models. Serving the entire St. Louis Metropolitan area, we are your trusted experts for all your HVAC needs.
Commercial Maintenance
Crystal Heating & Cooling is a trusted source for professional commercial HVAC maintenance services in the St. Louis area. With our team of expert technicians, we ensure efficient and reliable solutions for all types of HVAC systems. AC specialize in AC and furnace repair, new installation & more.
Emergencies Call
Count on Crystal Heating and Cooling for any emergency air conditioning repair or furnace repair. While we're a factory authorized Carrier dealer, we can help repair ANY brand, make or model. Request any emergency HVAC repair now!
Freon Replacement
Crystal Heating and Cooling are the experts at freon replacement. We offer the best service and affordability and proudly serve all AC makes and models. Call the experts today. We proudly serve the entire St. Louis Metropolitan area.
Furnace Inspection
Crystal Heating & Cooling offers professional residential and commercial furnace inspection of all makes and models and serve the entire St. Louis Metropolitan area. Known as the Fleet That Can't Be Beat with over 40 service trucks and a professional staff to serve you. Schedule a call today!
Gas Furnaces
Crystal Heating & Cooling offers the best in Carrier Gas Furnace services in the St. Louis Metropolitan area. As a factory-authorized Carrier HVAC dealer, they provide top-notch repair and installation services for residential clients. With our expertise and state-of-the-art equipment, count on us!
Industrial Heating And Cooling
Crystal Heating & Cooling provides industrial heating and cooling products, comprehensive service and maintenance, and dedicated support throughout the entire St. Louis Metropolitan area. Our HVAC services caters to the unique requirements of industrial facilities, ensuring optimal 24x7 performance.
Iwave Air Purifiers
Introducing the iWave Air Purifier: the ultimate solution for cleaner and healthier indoor air. Crystal Heating & Cooling recommends this state-of-the-art technology to improve your home's air quality. With its advanced ionization process, the iWave Air Purifier effectively eliminates allergens.
New Hvac Systems
Whether you need a new Carrier air conditioner or Carrier furnace, it’s important to invest in HVAC equipment that will work well -- and last. Since 1965 our certified technicians have been installing home air conditioners and furnaces, as well as providing HVAC maintenance.
Preventative Maintenance
Crystal Heating and Cooling are specialists in preventive maintenance, whether residential or commercial; we have the experience and knowledge. Whatever your A/C or furnace question's current health, know that we're a trusted HVAC preventive maintenance company serving the St. Louis area.
Regular Maintenance
Regular maintenance services offered by Crystal Heating & Cooling ensure optimal performance and longevity of HVAC systems. With their comprehensive HVAC maintenance plan, they provide regular inspections, cleaning, and tune-ups to identify and address issues before they become major problems.
Replace Furnace
Crystal Heating & Cooling offers furnace replacement services in the St. Louis Metropolitan area. As a factory-authorized Carrier HVAC dealer, they provide top-notch repair and installation services for residential clients. With our expertise and state-of-the-art equipment, count on us!
Routine Inspections
Crystal Heating & Cooling offers professional residential and commercial routin inspections of all HVAC makes and models and serve the entire St. Louis Metropolitan area. Known as the Fleet That Can't Be Beat with over 40 service trucks and a professional staff to serve you. Schedule a call today!
Routine Maintenance
Routine maintenance services offered by Crystal Heating & Cooling ensure optimal performance and longevity of HVAC systems. With their comprehensive HVAC maintenance plan, they provide regular inspections, cleaning, and tune-ups to identify and address issues before they become major problems.
Schedule Repair
Do you need to schedule the repair of your AC or furnace? Call the Fleet That Can't Be Beat, Crystal Heating & Cooling, with over 40 Rapid Response Trucks serving from Farmington, MO, to Washington, MO. We are sincerely privileged to help you and pledge that we will treat you right.

HVAC Contractor
A C Problems
Are you having A C Problems? Call the Fleet that Can't Be Beat, Crystal Heating & Cooling. We offer fast, friendly, affordable air conditioning repair services near St. Louis and surrounding cities. Whatever the current health of your air conditioner service needs, you can trust in us to help!
Ac Problems
Air Cleaners
We offer the best in electronic air cleaners from Carrier.Contaminants like dust, dander, pollen, and other particles can make the air inside your home more polluted than you imagine. We can help you and your family breath cleaner air with an electronic cleaner from Carrier. Free onsite estimates.
Air Conditioner
Air Conditioning Air Duct
Needing HVAC duct & vent cleaning? We're proud to offer air duct cleaning and dryer vent cleaning to residential and commercial customers alike. Rather than using a plain old rotary brush system, we utilize an air whip and reverse air sweep of all heat runs, return air lines, and main duct lines.
Air Filters
Air Filtration
Are you looking for a whole home air filtration system? We got you. We offer both Carrier and the iWave whole home air filtration systems. Both will trap particles and inactivate them with an electrical charge. For the ultimate air purifier, count on Crystal Heating & Cooling.
Air Scubber by Aerus
Introducing the Air Scrubber by Aerus - the ultimate solution for clean and healthy indoor air. With Crystal Heating and Cooling, experience top-notch service and get your hands on this cutting-edge product. Say goodbye to allergens, odors, and airborne contaminants. Breath in clean, purified air.
Annual Inspection
With the Care Club HVAC system maintenance program, we'll provide annual inspection. You'll get the lowest prices on new and replacement parts, and much more! Keep your HVAC system running smoothly all year round. Contact us today for a quote on HVAC system maintenance.
Carbon Monoxide Detector
Central A C Unit
We offer new Central A C units and repair them. Crystal Heating & Cooling proudly offers fast, friendly, affordable air conditioning installation services in and around St. Louis. As trusted air conditioning contractors, you can rest assured we will install the best-in-value Central A C Unit.
Commercial Maintenance
We offer a commercial maintenance schedule, including replacement, repairs, and general maintenance that helps prevent breakdowns before they occur, saving you time and money. You can count on the Fleet that Can't Be Beat with over 40 Rapid Response Trucks serving from Farmington to Washington, MO.
Condenser Unit
Dryer Vent Cleaning
We offer dryer vent cleaning for the greater St. Louis area. With Crystal, you and your family can relax knowing that by having a professional specialist clean and inspect your dryer vents, you'll be saving money and your home's temperature will remain consistent throughout the year.
Duct Cleaning
We can clean your ducts to help you breathe better while lowering your energy bills. By having a professional technician clean and examine your ducts, you and your family can rest easy knowing you're saving money and your home’s temperature will stay comfortable all year long.
Emergencies Call
Count on Crystal Heating and Cooling for any emergency air conditioning repair or furnace repair. We're a factory authorized Carrier dealer but can repair any brand. We accept all major credit cards, cash, & check payments. Call the Fleet that Can't Be Beat with over 40 rapid response trucks.
Freon Replacement
We offer R-22 refrigerant and R-410A. R-22 is phased out however we carry it for most units. Call and schedule a service call with us today and we'll give you a quote.
Furnace Inspection
Gas Furnaces
The furnace is the heart of your home—out of sight, out of mind, and still keeping you and your family comfortable all year round. Our quiet, energy-efficient furnaces are designed to provide warmth to keep you cozy in winter. Count on Crystal Heating & Cooling today!
Gas Lines
Industrial Heating And Cooling
Iwave Air Purifiers
From our decades of HVAC and air purification experience, we believe the iWave Air Purifying device is the best whole house air purifier available for any home in and around St. Louis. iWave protects your entire house from allergens, dust, smoke, mold, and viruses. Call for a free estimate.
New Hvac Systems
We proudly carry the best in new HVAC systems from Carrier. Carrier offers a great selection of HVAC systems, including ductless mini-split systems, all to fit any need, home, business, or budget. Call on the Fleet that Can't Be Beat, Crystal Heating & Cooling, serving St. Louis since 1965.
Preventative Maintenance
Crystal Heating and Cooling are specialists in A/C and furnace preventive maintenance for residential or commercial; we have the experience and knowledge. Whatever the HVAC system's current health, know that we're a trusted preventative maintenance company serving the entire St. Louis area.
Regular Maintenance
With our Care Club regular maintenance, you'll save on every HVAC tune-up appointment, get the lowest prices on new and replacement parts, and much more! Keep your HVAC system running smoothly all year round. Contact us today for a quote on HVAC system maintenance.
Replace Furnace
Homeowners count on Crystal Heating and Cooling to replace their furnaces. We've been replacing furnaces since 1965 and are Carrier factory authorized & five-time Presidents Award winner. We can also repair any furnace brand and have over 40 rapid-response trucks ready to perform new installations.
Routine Inspections
Routine Maintenance

Heating Contractor
Commercial Furnace Repair
Businesses of all sizes in St. Louis and the surrounding areas rely on us as a premier commercial HVAC firm to handle their mechanical heating and furnace repair & needs. Whatever your commercial furnace contractor needs, we'd love to serve you.
Gas Furnace Repair
We offer fast, friendly, and affordable gas furnace repair near St. Louis and surrounding cities. Whatever the current health of your furnace or furnace repair question is, first take a deep breath knowing we're a trusted furnace repair company that can help, and quickly.
Heat Pump Repair
We provide quick, friendly, and cost-effective heat pump & repair in St. Louis and the surrounding areas. Whatever the state of your furnace or your furnace repair question, take a deep breath and know that we're a dependable furnace repair company that can assist you fast.

Air Conditioning Repair Service
Preventative Maintenance Visits
Crystal Heating and Cooling are specialists at preventive maintenance visits, whether residential or commercial; we have the experience and knowledge. Whatever your A/C or furnace question's current health, know that we're a trusted preventive maintenance company serving the St. Louis area.

Heating Equipment Supplier
Heating equipment repair & installation
You can count on Crystal to keep your family comfortable with new furnace systems, repairs, installation, and routine maintenance. Whatever your needs are, as an HVAC firm, we can provide you with the best in value - products and services!
Ductless HVAC Equipment
We proudly carry some of the best ductless HVAC systems on the market today. Carrier offers a great selection of ductless mini-split systems, all to fit any need, home, business, or even budget.

Air Conditioning System Supplier
A/C Equipment Repair & Installation
From new air conditioning systems to repairs, installation and routine maintenance, you can depend on Crystal to keep your family comfortable. As an HVAC company, whatever your need, we offer you the best in value - products & services!
Ductless HVAC
We offer a full line of high-productivity ductless heating and cooling systems that can meet your requirements without trading off space or solace's respectability. A ductless HVAC scaled-down split framework will fit any space, any need, and utilization.
Residential HVAC New Equipment
Whether you need a new Carrier air conditioner or Carrier furnace, it’s important to invest in HVAC equipment that will work well -- and last. Since 1965 our certified technicians have been installing home air conditioners and furnaces, as well as providing HVAC maintenance.

Air Conditioning Store
Carrier Air Conditioners
When selecting an air conditioner for your home, you have an array of choices. We have the information you need to research your options, whatever your budget or your needs—from a single air conditioner to an entire Carrier system. Call us for a free estimate today!

Crystal Heating & Cooling Details

From the business
Identifies as women-owned

Service options
Online estimates
Onsite services

Accessibility
Wheelchair accessible entrance
Wheelchair accessible restroom
Wheelchair accessible seating

Offerings
Installation service
Repair services

Amenities
Gender-neutral restroom

Crowd
LGBTQ+ friendly
Transgender safespace

Parking
Free parking garage
Free parking lot
On-site parking

Crystal Heating & Cooling Location

Crystal Heating & Cooling

Missouri St. Francois County Farmington Busenbark Drive

141 Busenbark Dr, Farmington, MO 63640, USA

Crystal Heating & Cooling Reviews

An average rating of ★4.8 from 134 user reviews.

jobefficientunitfurnaceinformativeworkcalltechquestionscleaning

★ 5★ 4★ 3★ 2★ 1

Joe K did the duct cleaning at our residence. He was very thorough at his job and professional. We are very satisfied at the work done. To mention, he found the problem why we initially questioned the condition of our ducts. We were also afraid that duct cleaning would leave us with a mess. But, Joe did an excellent job and ours fears were put to rest. We are very pleased with his work and would refer anyone we know to Crystal and Joe. Thanks.
Jul 15, 2025 · Benjamin Galvan
Outstanding company to deal with from first contact. Nick, our salesman was very responsive and sent us a very fair estimate quickly. Whenever I contacted him he was available and If I needed to leave a message he always returned my call quickly. Jason and Conner, the installers, not only arrived on time but were actually a little early. They were courteous, friendly, and hardworking. The installation they did was too notch and completed quickly! I would highly recommend Crystal to anyone needing heating and cooling replacement or service
Jul 26, 2022 · Dave Winkler
Very disappointed with Crystal Heating & Cooling. I had nothing but good to say about them until November 2023. I have 2 units that was installed by them, one in 2013 & the other in 2017. I participated in their Crystal CARE Club preventative maintenance program back in December 2018 (6 years). The technician that did the work was great and very through. But in November 2023, they raised the price from $328 to $540 per year without notification. I understand that ALL things have gone up but to jump $212.00 is ridiculous. You would think that they would have had enough common courtesy to notify me in advance that this was going to happen BEFORE the work was done so I could decide IF I wanted to pay that much!! Guess I will go to a local HVAC for my servicing in the future.
May 06, 2024 · Dan & Renee Hopper
The service call was scheduled and I was called with 10 minutes left in the window and told it would be an hour before someone would be there. This is a short term rental That's over an hour from my home, and there was no way I could wait for the tech. There wasn't really wasn't even an apology let alone any thing done to make up for it. I now have to call someone else. I wasted over three hours of my day, spent money on gas and put miles on my car. I cannot recommend this business.Addendum: Your response has a lot of words that don't reflect the important facts.1. The appointment was for 2:00. I told you when making the appointment that we don't live in this home and i was coming from St Louis and could be there at 2:00. Calling me for an earlier time was zero help. They tech called at 2:42 (funny you know that but can't seem to figure out who scheduled me or when?). at 2:42 he said he was an hour away.2. When i explained the above and that perhaps the person scheduling should always give a window and not a time slot, i was just told 'we don't do specific times'. Well, you did, and you ignored the fact that education was needed for your schedulers.3. Offering 10% off of possible needed service was of little benefit to me. My 3 hours, including 2 hours in the car, wear and tear and fuel, were worth much more than that. Another company came a few days later. on time. And the call was $400. So you'd have given me $40 for my time etc. I asked for waiving the diagnostic fee and 10% off and you denied it.
Aug 22, 2023 · Joseph Cangas
I called a couple different places before them and the others could not help me with a water furnace. These guys are great! Very responsive, the lady that answered the phone was friendly and knowledgeable.She had a Tech, Gregory, swing by that day, who already had a route. He was able to just clean out the lines real quick and fixed the leaking issue. Very reasonable price. Took a credit card on site. Gregory was professional and nice. He was knowledgeable about the system, as I had a follow-up question. Turns out that was the company that a family member uses and is pleased with them. Well, this is my new HVAC company, too. Thanks for making this quick and painless.
Sep 17, 2022 · K C