American Home Shield ProConnect: Understanding Home Repair Services in Memphis, TN

American Home Shield ProConnect Photos

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American Home Shield ProConnect Introduce

Maintaining a home in Tennessee requires a reliable network of professional services, especially when unexpected issues arise with appliances, plumbing, or electrical systems. From a leaking faucet to a malfunctioning washing machine, finding a skilled and responsive service provider is essential for keeping your household running smoothly. American Home Shield ProConnect, with its location in Memphis, offers a broad spectrum of home repair services designed to address many of these common problems. This article provides a comprehensive overview of what they offer, their service types, and their presence in the Memphis community to help local residents make informed decisions about their home maintenance needs.

For many homeowners, the challenge isn't just a single broken item but a series of interconnected problems that require multiple types of expertise. American Home Shield ProConnect aims to provide a solution by acting as a hub for various home repair services. Their portfolio includes everything from fixing a broken dishwasher to installing new lighting fixtures, positioning them as a versatile option for various household needs. By offering a wide range of services under one umbrella, they hope to simplify the process of finding and scheduling professional help for the residents of Memphis and the surrounding areas. Their presence in the community is meant to provide a go-to option for managing the complexities of home upkeep and repair.

American Home Shield ProConnect is conveniently located at 150 Peabody Pl STE 303, Memphis, TN 38103. Situated in a central part of the city, their location makes them accessible to a large portion of the Memphis population. For those visiting in person, the facility is designed with convenience in mind, featuring on-site parking and a wheelchair-accessible parking lot. This attention to accessibility ensures that they can accommodate a wide range of customers, making it easier for everyone to access their services. The central location also allows them to service a broad geographic area within Tennessee, with Memphis as their base of operations.

The company's broad array of services covers numerous aspects of home repair and maintenance, aiming to be a single point of contact for many common household issues. Here is a list of the various services they offer:

Appliance Repair Service: Their team can handle a wide variety of household appliance issues, including:
- Dishwasher repair
- Dryer repair
- Exhaust hood repairs
- Freezer repair
- Household appliance installation
- Microwave repair
- Oven repair
- Refrigerator repair
- Refrigerator/freezer repair
- Stove & cooktop repair
- Stove, cooktop & oven repair
- Washer/dryer repair
- Washing machine repair
Plumber: They offer essential plumbing services such as:
- Drain cleaning
- Plumbing leak detection
- Toilet repair
- Water heater repair
Electrician: Their electrical services include:
- Installation
- Outdoor lighting installation
Handyman/Handywoman/Handyperson: A variety of general household tasks are also within their scope, including:
- Cleaning
- Fan installation
- TV mounting
Carpet Cleaning Service: For home maintenance beyond repairs, they also offer general carpet cleaning.

In addition to these specific categories, they also list other services such as Electrical Service, Garage Door Repair, Home Repair, Pest Control Service, and Water Filter services, showcasing a truly comprehensive approach to home upkeep.

American Home Shield ProConnect highlights several key features that are designed to make their services more accessible and convenient for their customers in Memphis.

Wide Range of Services: By offering a multitude of services under one roof, they aim to simplify the process of managing various home repair needs. This feature is particularly useful for homeowners who might need a combination of different services for a single project or issue.
Accessible Location: Their physical location at 150 Peabody Pl provides easy access for customers in and around Memphis. The inclusion of wheelchair-accessible parking further emphasizes their commitment to serving a diverse clientele.
Flexible Payment Options: They accept credit cards, providing a convenient and modern payment method for their customers.
On-Site Parking: The availability of on-site parking at their location eliminates the hassle of searching for a spot, making visits to their office more efficient.

To get in touch with American Home Shield ProConnect for service inquiries or to learn more about their offerings, you can use the following contact information.

Address: 150 Peabody Pl STE 303, Memphis, TN 38103, USA

Phone: (818) 665-3375

Mobile Phone: +1 818-665-3375

When considering a home service provider in Tennessee, it is important for residents to weigh all their options. The breadth of services offered by American Home Shield ProConnect is extensive, covering many common household needs from appliance and plumbing repairs to electrical work and general handyman tasks. The convenience of having a single point of contact for multiple types of repairs can be a significant benefit for managing home maintenance. Their central location in Memphis and the availability of on-site and accessible parking also add to the ease of engaging with their services. The company's business model is based on connecting clients with a network of professionals, which for some may offer a streamlined approach to finding help.

However, it is also important to consider the experiences of other customers when evaluating a service provider. Customer feedback can provide valuable insights into the quality of service, responsiveness, and overall customer care. Reading reviews and understanding the experiences of others in the community can help prospective customers form a complete picture of what to expect. Ultimately, the decision to choose a home service company rests on individual needs, priorities, and personal comfort with their business model and customer service approach. As with any significant service, doing thorough research and exploring all available options is a key step for any homeowner in Memphis looking for reliable and trustworthy assistance with their home repairs.

American Home Shield ProConnect Services

Handyman/Handywoman/Handyperson
Cleaning
Fan installation
TV mounting

Appliance Repair Service
Dishwasher repair
Dryer repair
Exhaust hood repairs
Freezer repair
Household appliance installation
Microwave repair
Oven repair
Refrigerator repair
Refrigerator/freezer repair
Stove & cooktop repair
Stove, cooktop & oven repair
Washer/dryer repair
Washing machine repair
Cincinnati Appliance Repair
Electrical Service
Garage Door
Garage Door Repair
Home Repair
Pest Control Service
Plumbing Service
Water Filter

Plumber
Drain cleaning
Plumbing leak detection
Toilet repair
Water heater repair

Electrician
Installation
Outdoor lighting installation

Carpet Cleaning Service
General carpet cleaning

American Home Shield ProConnect Details

Accessibility
Wheelchair accessible parking lot

Payments
Credit cards

Parking
On-site parking

American Home Shield ProConnect Location

American Home Shield ProConnect

Tennessee Shelby County Memphis Downtown Memphis Peabody Place

150 Peabody Pl STE 303, Memphis, TN 38103, USA

American Home Shield ProConnect Reviews

An average rating of ★4.1 from 1792 user reviews.

heatingwindowunittextseasoncarpet cleaningappointmentcheckupsupervisorhandyman

★ 5★ 4★ 3★ 2★ 1

The worst experience that I have ever had was with American Homeshield. I had an unfortunate water leak spring from underneath my kitchen sink and water was flowing everywhere. I called AHS to report the situation and to get immediate assistance as the leak was uncontrollable. I went outside to turn the water off, but the main valve was stuck wouldn't turn off. So for the next 10 min I attempted to turn the water off while on the phone with a I spoke with a girl name C Terrago and she was horrible. She wouldn't listen and kept cutting me off and refused to attempt to expedite my request to get a plumber out to my home. I was finally able to get the water turned off, but still couldn't get anyone out to my home, because the girl wouldn't attempt to provide assistance. After, 20 min on the phone arguing with her, I disconnected and proceeded to call the plumber myself. I'm glad I did, because they were so helpful and were able to come out to my home within 30 min of the call and was able to fix the leak right there on the spot. The sad part is the plumber is the same plumber that AHS has sent to my home before. After all said and done when trying to report the horrible customer service to I spoke to a guy named Kwasi. He was helpful in terms of providing information, but didn't have the power to do anything about it. I then escalated my concern again to supposedly the Supervisor of the Escalation Team. Her name was Kiva and she was worse than the first little girl I spoke to.I would HIGHLY RECOMMEND that you do not use AHS, as they have shady business practices and do not care to really help in a bad situation. I ended up paying out of pocket for the repair and the damage to my home. They would not even discuss reimbursement for the repair, as that was the original reason I called and their rep refused to assist.Nevertheless, I am only one person, so I wanted to share my story in hopes that it will save and prevent someone else from doing business with these people. Spend your money with a reputable company.Sincerely,R.G. Walker--
Mar 28, 2025 · R.G. Walker
We had this company handling repairs for years with no problem but then when we needed to have an appliance repaired the dishwasher and clothes washer went out at same time they showed their true colors. No one got back when we put in the service request. I called and the person said they couldn't find a company to service us? I called around and each person I talked to said to my surprise "we refuse to deal with that company" really? So that is the reason why they left us hanging? Meantime I'm waiting and going to the laundry mat and can't use the dishwasher. So, I called to cancel and oh man what a hassel it was like wrestling or sword fighting to see who would win! I had to keep saying "no cancel my account" over and over while they switched me to others trying to wear me down. Never again. After all those years when we needed them only to find they couldn't. I don't like to leave such a negative review but hope this helps others and saves them a bad experience.
Apr 01, 2025 · Novella
*BEWARE* Do not use this service. They sent in a pro who put holes in and scratched the custom cabinets in my kitchen. He failed to complete any portion of the job correctly, and charged me for a part I didn't need. Company still will not provide me a copy of the terms & conditions I signed when requesting the service. They told me to "file a police report" as the solution. Zero follow up from the company (not the pro, who is equally as bad). Rude customer service when trying to get the issue resolved. Sent in videos and pictures as evidence, even more frustrated by the lack of follow up from the company to help us find a solution. Would not recommend or trust a pro recommended by this company to a friend or an enemy. DO NO PAY PRO"S DIRECTLY.
Dec 01, 2021 · Peter Michael Parente, Jr.
DO NOT use this service! They can completely ruin your appliance. They took $292 to fix start relay of my whirlpool refrigerator on Nov 2021. Instead of putting original parts they did a temporary fixing which was of very poor quality. Just after 7 weeks of their fixing, my compressor died and I can't use the refrigerator anymore. Later, I showed what they did to 2 other mechanics from different companies and both agreed that what they did was simply "trash" work. They used a very cheap part which I found available online for $16 and charged me $292 in total. If you have any other option then go for that. DO NOT hire them for servicing, they may destroy your appliance. Not to mention, they also appeared later than their promised time!
Jan 20, 2022 · Torupallab Ghoshal
I will give 0 star if i can. I had an appointment with American Home Shield ProConnect for Dryer Vent Cleaning. On that day, the serice guy did not show up during service window. About 2 hours after, he messaged me saying he had a conflict and was able to come fianlly. During the service, he recommended to move the dryer and washing machine to allow dryer connect direct to the vent outlet. I followed the "pro" recommendation. After he left, I found the duct was not connected back to the dryer properly. And since he moved the washing machine, the washing machine will now shake like crazy when in use. I called to flie a complaint and ask for a refund with the so called Pro Connect and the custoemr service told me they do not have an invoice for this service. I guess who ever come up with this "great idea" of ProConnect wanted to do business like Uber but without the ability to track and invoice all the service. No guarteen for the service level. No control on the service hour. Be aware of your money, because the so called pro connect will send some random guy who will not be able to do the job, and the ProConnect will not be able to provide customer service afterwards.By the way, the customer service told me they are not really American Home Shield. So why do you think I would request service from your so called "Pro" Connect if you are not related to the AHS.
Oct 09, 2021 · Re Liang