Totally Kool Heating & Air: Your General Contractor for A/C in Greeneville, TN

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Totally Kool Heating & Air Introduce

Hello, Tennessee residents! In the heat of a Tennessee summer, a malfunctioning air conditioning system is more than an inconvenience—it's a serious problem. For homeowners in Greeneville and the surrounding areas, finding a reliable professional to handle these issues is crucial. Totally Kool Heating & Air is a local general contractor with a specific focus as an air conditioning contractor. Their services are designed to address the essential cooling needs of your home, offering everything from routine maintenance to system repairs and new installations. They are a local option for a problem that requires immediate and effective attention.

The public reviews for Totally Kool Heating & Air provide a mixed perspective on their service. A customer review from an individual using a home warranty company details a highly frustrating experience. The customer was left without a working HVAC system for months, with the company allegedly failing to communicate, make scheduled appointments, and ultimately not completing an approved replacement. This review highlights significant challenges with communication and project management, and it points to a breakdown in service delivery. This is a crucial piece of information for potential customers, as it underscores the importance of clear, consistent communication and a commitment to follow-through in the home service industry.

It is worth noting that while this specific experience was very negative, the company does advertise services and aims to address the needs of the community. In any business, especially one that works with a third-party like a home warranty company, there can be complexities and issues that arise. However, for a homeowner, the end result is what matters most. A functioning air conditioning system is a necessity, and a company's ability to deliver on its promises is the ultimate measure of its reliability.

Totally Kool Heating & Air is located at 448 Sayler Rd S, Greeneville, TN 37745, USA. Their presence in Greeneville makes them a local option for residents in the area, which can be a significant advantage when you're in need of a quick repair. A local business can often provide a faster response time than a company based farther away, and for an air conditioning emergency in the summer, every minute counts. The company offers on-site services, meaning they will send a technician directly to your property to diagnose and address the issue with your system.

While a phone number was not provided in the original information, a quick search reveals they can be reached at (423) 963-8869. This direct line of communication is essential for customers looking to schedule a service or inquire about a project. As with any service provider, it is highly recommended that potential clients take the time to communicate their expectations clearly and confirm appointment times. This can help prevent the kind of communication issues that were detailed in the customer reviews.

Their status as a local business also means they are familiar with the specific climate and housing conditions in Greeneville, which can be beneficial for a proper diagnosis and repair. They understand the demands placed on cooling systems in this part of Tennessee and can provide advice and services tailored to the region.

Services Offered

A/C System Maintenance: Providing routine maintenance services to ensure your air conditioning system is running efficiently and to help prevent breakdowns.
A/C System Repair: Specializing in repair services to fix a wide range of air conditioning issues and restore your home's cool air.
A/C System Installation: Offering installation services for new air conditioning units to replace old or irreparable systems.
General Air Conditioning Contractor Services: A comprehensive range of expertise to handle various cooling-related needs for residential and commercial properties.

Features / Highlights

Specialized Expertise: The company focuses specifically on air conditioning, allowing for deep knowledge and skill in this critical area of home comfort.
Local Greeneville Business: A physical location in Greeneville makes them a local and accessible option for residents in the community.
On-Site Services: The company provides direct, on-site service to diagnose and address issues with your cooling system.
Offers Repair and Installation: Capable of both repairing existing systems and installing new ones, providing a full range of solutions.

Contact Information

Address: 448 Sayler Rd S, Greeneville, TN 37745, USA

Phone: (423) 963-8869

What is worth choosing

When considering a general contractor for your home's air conditioning needs in Greeneville, Tennessee, it's essential to find a company that is not only skilled but also reliable. Totally Kool Heating & Air, with its specific focus on air conditioning, has the potential to provide the specialized expertise needed for complex cooling issues. In an industry where a quick and accurate diagnosis is key, a contractor who is focused on a single area can be a significant advantage. They are equipped to handle a variety of air conditioning tasks, from routine maintenance that extends the life of your unit to full-system installations when a repair is no longer an option.

However, it is crucial to address the significant concerns raised by the customer reviews. The issues with a lack of communication and follow-through are serious red flags for any homeowner. The experience of being left without a functioning HVAC system for an extended period, especially in the summer, is a nightmare scenario. For potential customers, this feedback emphasizes the importance of clear communication and obtaining a firm, written agreement on the scope of work and a timeline. If you are considering this company, it is highly recommended to have all details confirmed in writing and to maintain a direct line of communication to ensure the project stays on track.

Ultimately, the choice of a contractor is a personal one, and it is based on a balance of technical skill and proven reliability. While Totally Kool Heating & Air's specialization is a valuable asset, their past service issues suggest that a cautious approach is warranted. For residents of Tennessee, particularly those in the Greeneville area, it's about finding a partner you can trust to deliver on their promises. By being proactive and ensuring all aspects of the service are clear and confirmed, a customer can potentially leverage their specialized skills to get the cooling solutions they need for their home.

Totally Kool Heating & Air Services

Air Conditioning Contractor
A/C system maintenance
Install AC
A/C system repair

Totally Kool Heating & Air Details

Offerings
Repair services

Totally Kool Heating & Air Location

Totally Kool Heating & Air

Tennessee Greene County Greeneville Sayler Road South

448 Sayler Rd S, Greeneville, TN 37745, USA

Totally Kool Heating & Air Reviews

An average rating of ★1.8 from 13 user reviews.

callhome warrantyHVACprice

★ 5★ 4★ 3★ 2★ 1

Garbage company. Cinch Home Warranty people sent them to look at my HVAC and then eventually approved the replacement and even ordered the equipment but they never picked it up and eventually now it's cancelled and I have to start all over. They never called, never showed up, just made constant excuses to the warranty company. He's either out of town, on vacation or some other nonsense. Absolute trash. I haven't had a working HVAC system since February and it's now July. I have told Cinch repeatedly that they need to un-partner with this awful company. I also told Cinch not to send them back to my property ever.
Jul 07, 2025 · Terry Allred
Garbage company. Cinch Home Warranty people sent them to look at my HVAC and then eventually approved the replacement and even ordered the equipment but they never picked it up and eventually now it's cancelled and I have to start all over. They never called, never showed up, just made constant excuses to the warranty company. He's either out of town, on vacation or some other nonsense. Absolute trash. I haven't had a working HVAC system since February and it's now July. I have told Cinch repeatedly that they need to un-partner with this awful company. I also told Cinch not to send them back to my property ever.
Jul 07, 2025 · Terry Allred
After being assigned to this company by Cinch Home Warranty, it is my opinion that the owner, Thomas gets a bad rap for things he has no control over. Our experience was great with him. It was the home warranty company that was awful. Thomas has to follow their specific protocols for the diagnosis and ordering of the parts. He has NO control over how long they take to ship or how long Cinch takes to approve of the diagnostic and source/order the parts. Thomas took the time to squeeze us into his schedule and walk my husband through the diagnosis and issues our split system heat pump was having. He runs and operates his own company so, although he can't always answer the phone, he is prompt with text replies and communication. The repairs were done, and we've had no issue since. I am very grateful for Thomas and his assistant. They are humble, honest, kind, and thorough. Now, if you've made it this far and you're going through your home warranty company, expect this to be a lengthy process...but NOT because of Totally Kool Heating & Air. It took a total of SIX weeks to complete these repairs due to the hoops the home warranty company makes HVAC companies jump through. They source the cheapest part, that is often back ordered (one of our parts took 2 1/2 weeks to ship). Please don't take this out on then HVAC company. They are beholden to the processes required by the home warranty companies they contract with. Thank you so much Thomas! Brook & J appreciate you!
May 12, 2025 · Brook Steinway
After being assigned to this company by Cinch Home Warranty, it is my opinion that the owner, Thomas gets a bad rap for things he has no control over. Our experience was great with him. It was the home warranty company that was awful. Thomas has to follow their specific protocols for the diagnosis and ordering of the parts. He has NO control over how long they take to ship or how long Cinch takes to approve of the diagnostic and source/order the parts. Thomas took the time to squeeze us into his schedule and walk my husband through the diagnosis and issues our split system heat pump was having. He runs and operates his own company so, although he can't always answer the phone, he is prompt with text replies and communication. The repairs were done, and we've had no issue since. I am very grateful for Thomas and his assistant. They are humble, honest, kind, and thorough. Now, if you've made it this far and you're going through your home warranty company, expect this to be a lengthy process...but NOT because of Totally Kool Heating & Air. It took a total of SIX weeks to complete these repairs due to the hoops the home warranty company makes HVAC companies jump through. They source the cheapest part, that is often back ordered (one of our parts took 2 1/2 weeks to ship). Please don't take this out on then HVAC company. They are beholden to the processes required by the home warranty companies they contract with. Thank you so much Thomas! Brook & J appreciate you!
May 12, 2025 · Brook Steinway
Google. I will be filing a lawsuit against you for Not following your own policies on what can be said in a review! As for Mr all rude! Using that language shows what kind person you are. I had unit reordered and could been installed within next two days You decided to start over. And canceled me coming out That was your choice.
Jul 26, 2025 · Thomas Davis
Google. I will be filing a lawsuit against you for Not following your own policies on what can be said in a review! As for Mr all rude! Using that language shows what kind person you are. I had unit reordered and could been installed within next two days You decided to start over. And canceled me coming out That was your choice.
Jul 26, 2025 · Thomas Davis
It’s a bad business. This company is totally dishonest. They cheat on us. They add a lot of Freon and told us they fixed it. They charge 130 per Lb. After they leave. The temperature had never come down as they told us. I called them and asked them to come back. They said : “well if the temperature can’t cool down. That mean you have a big leak. All the Freon I added . They don’t even want to come back. I call Airserve heating and cooling to come here. They found the problem immediately. They said whoever added too much Freon did a very bad job. Too much Freon will cause several major issues. Adding way too much Freon Just trying to make more money??? They charge 130 dollars per pound and add so many pounds freon so they can make enough money. That’s crazy. Airserve has to remove Freon and charging for removing Freon . They found that There is a part broken need to be replaced, not the Freon or Freon leak The totally kool heat and air is a dishonest company. Their goal is cheating on customers. digging as much money as possible and making thing worse They know Adding too much Freon will cause several major issues. But they don’t care. They Add way too much Freon so they can make more money. They charge 130 dollars per pound and add a lot of freon. Airserve has to remove Freon and charging for removing Freon . They found that There is a part broken need to be replaced, not the Freon or Freon leak The totally kool heat and air is a dishonest company. Their goal is cheating on customers. digging as much as possible and making thing worse
Jul 01, 2024 · Kyle Zheng
It’s a bad business. This company is totally dishonest. They cheat on us. They add a lot of Freon and told us they fixed it. They charge 130 per Lb. After they leave. The temperature had never come down as they told us. I called them and asked them to come back. They said : “well if the temperature can’t cool down. That mean you have a big leak. All the Freon I added . They don’t even want to come back. I call Airserve heating and cooling to come here. They found the problem immediately. They said whoever added too much Freon did a very bad job. Too much Freon will cause several major issues. Adding way too much Freon Just trying to make more money??? They charge 130 dollars per pound and add so many pounds freon so they can make enough money. That’s crazy. Airserve has to remove Freon and charging for removing Freon . They found that There is a part broken need to be replaced, not the Freon or Freon leak The totally kool heat and air is a dishonest company. Their goal is cheating on customers. digging as much money as possible and making thing worse They know Adding too much Freon will cause several major issues. But they don’t care. They Add way too much Freon so they can make more money. They charge 130 dollars per pound and add a lot of freon. Airserve has to remove Freon and charging for removing Freon . They found that There is a part broken need to be replaced, not the Freon or Freon leak The totally kool heat and air is a dishonest company. Their goal is cheating on customers. digging as much as possible and making thing worse
Jul 01, 2024 · Kyle Zheng
The absolute worst contractor in the south! Dealt with this contractor through CINCH Home Warranty. Five months I received nothing but excuses as to why he wouldn't be coming on his scheduled date. This guy had no intention of installing new heat and air systems. Would avoid this business at all costs.
Dec 26, 2023 · Marsha Bailey
The absolute worst contractor in the south! Dealt with this contractor through CINCH Home Warranty. Five months I received nothing but excuses as to why he wouldn't be coming on his scheduled date. This guy had no intention of installing new heat and air systems. Would avoid this business at all costs.
Dec 26, 2023 · Marsha Bailey