The Otter Guys - Your Plumber, HVAC, and Drain Service in Charlottesville, VA

The Otter Guys Heating, Air Conditioning, Plumbing Photos

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The Otter Guys Heating, Air Conditioning, Plumbing Introduce

In the heart of Virginia, a home is more than just a place to live; it's a sanctuary. To keep that sanctuary comfortable and functional, a reliable and trustworthy contractor is essential. When it comes to the crucial systems of a home—from the plumbing that delivers clean water to the HVAC that controls the climate—local residents have a standout option in The Otter Guys Heating, Air Conditioning, Plumbing. This is not your average service company. The Otter Guys have earned a reputation for providing exceptional service with a personal touch, making them a go-to choice for a wide range of needs.

The Otter Guys are a multi-faceted business that excels in three primary areas: plumbing, HVAC, and drainage. This comprehensive approach means that homeowners and businesses in Virginia can rely on a single, professional team for a variety of needs. Whether it's a leaky faucet, a failing air conditioner, or a clogged drain, their skilled technicians are equipped to handle the job with efficiency and expertise. They understand that these issues are often urgent, and they are committed to providing a quick response and a fair price, a combination that is often hard to find.

What truly sets The Otter Guys apart is their exceptional commitment to customer service. From the initial phone call to the final follow-up, every interaction is designed to be positive and transparent. They are known for their prompt communication and for taking the time to explain the diagnosis and the proposed solution. Customers frequently praise the company for providing the most affordable quotes and for their quick turnaround times, even on major projects like a full system installation. The fact that they made a return trip simply to adjust the blower speed on a new unit, as one customer noted, speaks volumes about their dedication to ensuring complete customer satisfaction.

As a company that identifies as both Asian-owned and LGBTQ+ friendly, The Otter Guys are committed to inclusivity and serving the diverse community of Virginia. They believe in creating a welcoming and respectful environment for all their clients. This sense of community and integrity is a core part of their business philosophy, and it shows in the way they conduct themselves and the relationships they build with their customers. Their professional, friendly, and honest approach has made them a highly recommended service provider in the Charlottesville area.

In conclusion, The Otter Guys are a premier plumbing, HVAC, and drainage service provider in Charlottesville, VA. Their combination of skilled technicians, affordable and transparent pricing, and unwavering commitment to customer satisfaction makes them a top choice for any home or business owner in the region. They are a company that not only provides excellent service but also builds trust and confidence with every job they complete.

Location and Accessibility

The Otter Guys are conveniently located at 1224 Monticello Rd, Charlottesville, VA 22902, USA. Their business model is centered on providing prompt and efficient onsite services, meaning their professional team will travel directly to your home or business. This approach offers maximum convenience for customers, eliminating the need for you to worry about transporting a water heater or dealing with a plumbing emergency on your own. For added convenience and transparency, they offer online estimates. They also provide free parking at their location and accept credit card payments, ensuring a smooth and hassle-free experience from start to finish.

Services Offered

The Otter Guys offer a wide and comprehensive range of services for both residential and commercial clients. Their key offerings include:

Plumbing: All types of plumbing repairs, including leaky faucets, pipe repairs, and slab leak repairs. They also handle installations for faucets, showers, toilets, garbage disposals, and water heaters (including tankless water heaters).
Drainage & Sewer: Comprehensive drain cleaning services, drain clog removal, and sewer line repair and replacement.
HVAC: Installation, repair, and maintenance for air conditioning, heating, and ductless systems. They also handle furnace repair and installation, heat pumps, and oil furnaces.
Gas Line: Installation of new gas lines and gas fitting services.
Septic Systems: Septic system repair and related services.
Emergency Services: 24-hour emergency service for plumbing, heating, and air conditioning issues.
Air Quality: Installation of air filtration, air purification systems, and air scrubbers to improve indoor air quality.
Additional Services: They also handle water tank installation and repair, sump pump installation and repair, and commercial drain and HVAC services.

Features / Highlights

The Otter Guys have several key features that make them a standout service provider in Virginia:

Exceptional Customer Service: Their team, from office staff to technicians, is highly praised for their professionalism, friendliness, and dedication to ensuring a great customer experience.
Affordable and Transparent Pricing: They offer competitive and fair prices, often providing the most affordable quotes, as noted by customers. They also offer free estimates for some services.
Quick Response and Turnaround: The company is known for its prompt response times and ability to complete jobs, even large installations, with a quick turnaround.
Safety and Trust: They send a text with a photo of the technician who is on the way, a simple yet highly effective feature that provides peace of mind and builds trust.
Comprehensive Expertise: As a one-stop-shop for plumbing, HVAC, and drainage, they can handle a wide range of interconnected issues, saving customers the hassle of calling multiple contractors.
Community-Oriented: As an Asian-owned and LGBTQ+ friendly business, they are committed to serving the entire community with respect and inclusivity.
24/7 Availability: Their emergency service ensures that help is always available for urgent plumbing and HVAC problems, day or night.

Contact Information

To schedule a service or get a quote from The Otter Guys, you can use the following contact information:

Address: 1224 Monticello Rd, Charlottesville, VA 22902, USA

Phone: (434) 216-6166

What is Worth Choosing The Otter Guys

When you're facing a plumbing or HVAC issue in Virginia, the decision of who to call can feel overwhelming. The Otter Guys stand out as a top choice because they offer a unique combination of technical expertise, affordability, and a genuinely customer-first approach. Their dedication to providing a "great experience from start to finish" is not just a promise; it's a reality, as proven by glowing customer testimonials. The fact that they not only provided the most affordable quote but also returned to adjust a minor detail to the customer’s liking demonstrates a level of commitment that is rare and highly valued. This is a company that is willing to go the extra mile to ensure your complete satisfaction.

Another key reason to choose The Otter Guys is the peace of mind they provide. Their practice of sending a photo of the technician on the way is a simple yet incredibly effective way to build trust and ensure your safety. This small detail speaks volumes about their professionalism and their consideration for their clients. Furthermore, their ability to handle a wide range of services, from a simple drain clog to a complex furnace installation, makes them a one-stop-shop for many of your home's most critical systems. This saves you the time and stress of coordinating with multiple different contractors.

In conclusion, The Otter Guys are an excellent choice for any resident of Charlottesville and the surrounding Virginia area. They combine their technical expertise with a commitment to fair pricing, transparency, and outstanding customer service. Their 24-hour emergency availability and their community-oriented, inclusive approach make them a reliable and trusted partner for all your plumbing, heating, and air conditioning needs. By choosing The Otter Guys, you are choosing a company that not only solves your immediate problems but also builds a relationship based on trust and mutual respect.

The Otter Guys Heating, Air Conditioning, Plumbing Inside

Plumber
Faucet installation
Faucet repair
Plumbing leak detection
Plumbing pipe repair
Shower installation
Toilet installation
Toilet repair
Water heater installation
The Otter Guys provide professional water heater installation in Charlottesville, VA. Whether you’re upgrading or replacing, our plumbers deliver efficient, dependable systems that ensure steady hot water. We make the installation process smooth and stress-free.
Drain cleaning
Keep your pipes clear with expert drain cleaning from The Otter Guys in Charlottesville, VA. We handle clogs, slow drains, and blockages with proven methods that restore flow. Our professional service helps protect your plumbing system from costly damage.
Garbage disposal installation
Garbage disposal repair
Outdoor plumbing system repair
Plumbing leak repair
Sewer repair From $89.00
Struggling with slow drains or sewer backups? Our skilled team provides expert sewer repair, using advanced diagnostics and efficient methods to restore flow. Trust us for fast, reliable service and long-lasting solutions. Secure your plumbing with our professional sewer repair.
Shower repair
Sump pump installation
Sump pump repair
Water heater repair
For expert water heater repair in Charlottesville, VA, trust The Otter Guys. We quickly fix leaks, temperature issues, and inefficiencies to restore hot water when you need it. Our professional service ensures reliable comfort and performance for your home.
Water tank installation
Water tank repair
Bathroom renovation
Comprehensive Plumbing Services
Basic Plumbing
Commercial Plumbing
Grease traps
New Toilet Fixtures
Plumbing Systems
Residential Plumbing Repairs
Water Supply
Fixing leaky faucets
Leaky faucets
Our Plumbing Service
Plumbing Job
Plumbing plumbing
Plumbing problem
Plumbing project
Plumbing solutions
Plumbing system
Outdoor spigot
Outdoor hose bibbs
Replace old pipes
Slab leak repairs
Water issue
Water leaks
Water lines
Water pressure
Plumber $89.00
In need of a plumber? We can help! We have experience with a wide range of plumbing concerns, from leaky faucets, to toilets that keep running, to water heater repairs, service and re-piping opportunities. Give The Otter Guys a call today!
Plumbing
Gas line installation
Gas fitter
Run a new gas line
Install a new gas line
Drain Clog Removal
Tankless Water Heater Services
Shut Off Valve Installation
24 Hour Emergency Service
Air Conditioning Plumbing
Backflow Prevention Testing
Commercial Drain Services
Commercial Heating And Air Conditioning
Gas Lines
Heat Pump
Heating And Air Conditioning Installations
Needs Repair
New Heating
New Window
Oil Furnace
Residential And Commercial
We Service All Makes And Models
Plumbing Services
The Otter Guys provide full plumbing services in Charlottesville, VA, including repairs, installations, and maintenance. From water heaters to drain cleaning, our skilled plumbers deliver professional solutions to keep your plumbing system flowing smoothly.
Drain Cleaning Services
The Otter Guys offer thorough drain cleaning services in Charlottesville, VA. Our team clears stubborn clogs and buildup safely, restoring proper flow and preventing future issues. Trust our skilled plumbers to keep your drains running efficiently and reliably.
Emergency Plumbers
When plumbing problems strike, call The Otter Guys—your trusted emergency plumbers in Charlottesville, VA. Available when you need us most, we handle urgent leaks, clogs, and breakdowns quickly and professionally to protect your home and peace of mind.
Sewer Line Repair
The Otter Guys specialize in sewer line repair in Charlottesville, VA. From leaks to blockages, our plumbers restore your system with expert care and precision. Count on us for professional, long-lasting solutions to keep your plumbing flowing properly.
Leak Detection Services
The Otter Guys provide expert leak detection services in Charlottesville, VA. Using advanced methods, we find and repair hidden leaks that waste water and damage property. Our professional team delivers accurate, efficient solutions to protect your home.
Plumber Near Me
Searching for a plumber near me in Charlottesville, VA? The Otter Guys deliver expert plumbing services including repairs, water heaters, and drain cleaning. With professional care and reliable solutions, we’re your local choice for plumbing done right.
Plumber Charlottesville
The Otter Guys are your go-to plumber in Charlottesville, VA, delivering reliable plumbing services including repairs, installations, and maintenance. Our professional team ensures your home’s plumbing runs smoothly with trusted solutions you can count on.
Water Heater Repair Charlottesville
For water heater repair in Charlottesville, VA, call The Otter Guys. Our skilled plumbers quickly diagnose and repair issues, restoring reliable hot water. With expert service and dependable solutions, we ensure your water heater works when you need it.
Plumbing Repair
Get reliable plumbing repair in Charlottesville, VA with The Otter Guys. Our team handles leaks, pipe issues, clogged drains, and more with professional care and precision. We deliver fast, effective solutions that restore peace of mind and protect your home.

HVAC Contractor
A/C system maintenance From $99.00
Call The Otter Guys for help maintaining your heating and air conditioning system! Our maintenance plan consists of two seasonal 40 point inspections per year, plus 15% off on any plumbing or HVAC repair. Regular maintenance can extend the life of your system and save money on utility bills!
A/C system repair From $89.00
Our qualified team of HVAC experts can work on any heating or air conditioning system, including gas furnaces, boilers, ductless minisplits, central a/c, and heat pumps. Let us take care of you this summer! We charge fair flat rate prices so that there are no surprises - call us today!
Ductless heating & A/C services Free
Looking for a cost, energy, and space efficient heating and cooling solution? Ductless mini-splits may be your answer! We have experience with Daikin, LG, and Mitsubishi models, and have designed single-room solutions to more complex multi-room and multi-zone options. Call for a free estimate!
Heating system installation
Looking to improve the heating system in your home? We have experience designing and installing a wide range of heating systems, including heat pumps, gas furnaces, ductless mini-split systems, and dual fuel system. We are also able to install gas lines if you need help with that. Call us today!
Heating system maintenance From $99.00
Call The Otter Guys for help maintaining your furnace or heat pump system! Our maintenance plan consists of two seasonal 40 point inspections per year, plus 15% off on any plumbing or HVAC repair. Regular maintenance can extend the life of your system and save money on utility bills - don't delay!
Heating system repair From $89.00
Our qualified team of HVAC experts can work on any heating system, including gas furnaces, oil furnaces, boilers, ductless minisplits, and heat pumps. Let us take care of you this winter! We charge fair flat rate prices so that there are no surprises - call The Otter Guys today!
HVAC duct & vent cleaning
HVAC duct & vent installation
Ductwork is a critical, and often overlooked, component of your home's heating and cooling system. Appropriate sizing, sealing, and design can augment your new HVAC system - poor duct design can lead to poor performance, inadequate comfort, and reduce system lifespan. We are happy to help!
HVAC duct & vent repair From $89.00
The duct system is a critical, and often overlooked, component of a heating and cooling system. Appropriate design and installation is critical for comfort - poor duct design can reduce HVAC system lifespan, reduce comfort, and impact performance. We are happy to help with your duct and vent needs!
HVAC system maintenance From $99.00
Call The Otter Guys for help maintaining your HVAC system! Our maintenance plan consists of two seasonal 40 point inspections per year, plus 15% off on any plumbing or HVAC repair. Regular maintenance can extend the life of your ac, furnace, or heat pump and save money on utilities - don't delay!
HVAC system repair From $89.00
Trust us to get your HVAC system back up and running! We can take care of all HVAC models for residential and light commercial clients. We can repair A/C units, heat pumps, ductless mini-splits, thermostats, and ductwork. The Otter Guys offer flat rate pricing so that there are no surprises!
Install AC
The Otter Guys brings 60+ years of experience with Air Conditioning installations. We are able to install a wide range of HVAC systems, including Heat Pumps, Ductless Mini-Splits, and traditional AC systems. We perform a thorough cooling analysis of your home to ensure your comfort. Call today!
Install thermostat From $89.00
Having thermostat issues? Give us a call! We are familiar with all common makes and models, from entry model digital thermostats through communicating thermostat models that integrate with 3rd party services (i.e. Alexa). We handle all aspects of installation, including wiring and set-up.
Repair HVAC From $89.00
Trust us to get your HVAC system back up and running! We can take care of all makes and models for residential and light commercial clients. Air Conditioning units, heat pumps, ductless mini-splits - we can handle it all! We offer flat rate pricing so that there are no surprises - call us today!
Thermostat installation From $89.00
Looking to install a new thermostat? Give us a call! We are familiar with all common models, from entry level digital thermostats through communicating thermostats that integrate with cloud services (i.e. Alexa) and control HVAC equipment. We handle all aspects of installation, including wiring.
Thermostat repair From $89.00
HVAC system not working? Give us a call! It could be your thermostat. We can repair all common models, from digital thermostats to communicating thermostats that integrate with cloud services (i.e. Alexa) and control the HVAC system. Call The Otter Guys today!
24 Hour Emergency Service
We respond to calls 24 hours a day with a real human answering the phone. We are there for our customers in their time of need!
Air Conditioning Plumbing From $89.00
We can take care of your air conditioning and plumbing needs for our residential and light commercial clients. We are able to service the vast majority of makes and models of air conditioning systems, and can take care of all plumbing needs - water heaters, repiping, leaky faucets, toilets, etc.
Commercial Heating And Air Conditioning
We are able to work on light commercial and commercial application. We are familiar with servicing and installing rooftop units, and can service ductless mini-splits to the extent that they are utilized in commercial applications.
Gas Lines
We have a licensed gas fitter and we can diagnose and install new gas lines to support your furnace, fireplace, or other needs.
Grease Traps
Heat Pump
We work on all makes and models of heat pumps. We charge an $89 diagnostic fee to assess the system and then will provide a flat-rate price for the repair. We also are able to replace the heat pump if it makes sense to do so.
Heating And Air Conditioning Installations
We have experience installing a wide range of heating and air conditioning systems, including heat pumps, air conditioners, gas furnaces, ductless mini-splits, and accessories such as ductwork, indoor air quality solutions, gas lines, etc. Give us a call today for a no-charge assessment!
Needs Repair
We can complete repairs for the majority of common heat pump, air conditioning, and furnace brands. Our team is experienced, as most of our technicians have been with our company for more than 20 years. Trust The Otter Guys to take proper care of your system!
HVAC Contractor
The Otter Guys are your trusted HVAC contractor in Charlottesville, VA, delivering expert heating, cooling, and indoor comfort solutions. From installation to repair, our skilled technicians provide dependable service that keeps your home efficient, safe, and comfortable year-round.
HVAC Repair
For fast and reliable HVAC repair in Charlottesville, VA, trust The Otter Guys. Our technicians quickly diagnose issues and restore your heating and cooling system’s performance. We bring expertise and professionalism to every job, ensuring your comfort is never compromised.
HVAC Maintenance
Protect your investment with expert HVAC maintenance from The Otter Guys in Charlottesville, VA. Our detailed inspections and tune-ups improve efficiency, extend system lifespan, and prevent costly breakdowns, giving you peace of mind and year-round comfort.
HVAC Services
The Otter Guys deliver complete HVAC services in Charlottesville, VA. From AC and furnace repair to new installations and maintenance, we ensure your home stays efficient and comfortable. Count on our skilled team for professional solutions tailored to your heating and cooling needs.
Furnace Repair
The Otter Guys provide dependable furnace repair in Charlottesville, VA. Whether your system won’t heat, makes noise, or stops working, our skilled technicians quickly restore warmth and safety. Count on us for prompt, professional service during chilly Virginia winters.
Furnace Install
Turn to The Otter Guys for expert furnace install services in Charlottesville, VA. We’ll help you choose the right system for your home and provide professional installation for long-lasting comfort, efficiency, and peace of mind throughout the winter months.
Heating Contractor
As a leading heating contractor in Charlottesville, VA, The Otter Guys specialize in furnace and heating system installation, repair, and maintenance. Our team ensures reliable comfort with professional, detail-oriented service designed to keep your home warm.
Heating Repair
Trust The Otter Guys for heating repair in Charlottesville, VA. From faulty furnaces to uneven heating, our expert technicians diagnose and fix problems quickly. We restore warmth and efficiency so you can enjoy dependable comfort during cold Virginia winters.
HVAC Contractor Charlottesville
The Otter Guys are a trusted HVAC contractor in Charlottesville, VA, providing expert heating and cooling services. From AC repair to furnace installs, our professional team ensures reliable comfort with energy-efficient solutions for every season.

Air Conditioning Contractor
A/C system dismantlement
Need a new A/C? As part of our HVAC installation process, we will remove and safely dispose of your old equipment. At times, we will need to create duct transitions to make sure that the new HVAC system will fit into your existing ductwork - we will discuss this as part of the A/C design process.
Cleaning From $99.00
Looking to ensure that your HVAC system is appropriately cleaned and maintained? The Otter Guys can help with that! We offer maintenance plans that consist of two seasonal tune-ups per year, along with 15% off any repair, and priority dispatch.
Installation
Are you looking to replace your HVAC system? The Otter Guys has expertise with designing and installing new heating and cooling systems, including A/C's, heat pumps, furnaces, and ductless mini-split systems. We perform a thorough cooling analysis to ensure that your HVAC system is appropriate.
Portable A/C services
If a customer is in need of a new air conditioning system and requires a temporary solution while waiting for the installation date of the new A/C unit, we can provide a window unit or other temporary solution to keep our customers cool while they await their new system!
Ventilated ceiling installation
Fix broken AC From $89.00
Is your AC broken and not working like it should? The Otter Guys can help! We can repair and service all makes and models of various HVAC systems, including Air Conditioners, Heat pumps, Dual Fuel systems, Furnaces, and Ductless Mini-Splits. Call The Otter Guys today to help your home cool down!
AC Repair
Stay cool with expert AC repair from The Otter Guys in Charlottesville, VA. We provide fast, dependable solutions for air conditioning breakdowns, restoring comfort and efficiency. Our team ensures your cooling system is running smoothly during the hottest Virginia summers.
Air Conditioning Repair Service
The Otter Guys provide professional air conditioning repair service in Charlottesville, VA. Our skilled technicians handle all AC issues, from poor cooling to system failures, with reliable care and efficiency. Trust us to restore your comfort with expert AC solutions.
AC Repair Service
Need reliable AC repair service in Charlottesville, VA? The Otter Guys deliver fast, professional air conditioning repairs that restore comfort and efficiency. Our experienced team works with all makes and models, keeping your cooling system in peak condition.
Air Conditioning Contractor
The Otter Guys are a trusted air conditioning contractor in Charlottesville, VA, specializing in AC installation, repair, and maintenance. With skilled technicians and a commitment to quality, we deliver reliable cooling solutions that keep homes comfortable year-round.
AC Installation
Upgrade your comfort with expert AC installation by The Otter Guys in Charlottesville, VA. Our professionals help you select and install the right air conditioning system for your home, ensuring energy efficiency, reliability, and cooling performance you can count on.

Air Conditioning Repair Service
A/C preventive maintenance From $99.00
Your HVAC system is one of the most expensive investments in your home - trust The Otter Guys for ongoing maintenance of your air conditioning system! We perform two seasonal, 40 point inspection tune-ups per year, and our members also receive 15% off all repairs and priority dispatch.
24/7 Emergency Repairs From $89.00
We answer the phone 24/7 and are here for you in your time of need.
A C Unit From $89.00
Looking for help with your AC system? We can help! We can repair all makes and models, and have experience with air conditioning units, heat pumps, ductless mini-splits, and dual fuel systems. If you need a new A/C unit, we can help design and install that, too.
A C Installations & Replacements
Looking to replace or install your AC system? We can help! We can install a range of cooling systems, including air conditioning units, heat pumps, ductless mini-splits, and dual fuel systems. We have a detailed design process to ensure your comfort and the best unit is installed for your home.
AC Units From $89.00
Looking for help with your AC Units? We can help! We can repair all makes and models, and have experience with air conditioning units, heat pumps, ductless mini-splits, and dual fuel systems. If you need a new A/C system, we can help design and install that, too.
Air Conditioning Replacement
Looking to replace or install your Air Conditioning system? We can install a range of cooling systems, including air conditioning units, heat pumps, ductless mini-splits, and dual fuel systems. We have a detailed design process to ensure your comfort and the best unit is installed for your home.
Air Conditioning Systems From $89.00
Looking for help with your Air Conditioning System? We can help! We can repair all makes and models, and have experience with AC units, heat pumps, ductless mini-splits, and dual fuel systems. If you need to replace your Air Conditioning system, we can help design and install that, too.
Air Conditioning Tune Ups From $99.00
Maintaining your air conditioning system is important for its performance and longevity. Investing in routine maintenance will save you money on your utility bills and extend the lifespan of your AC unit. We offer a thorough 40 point cleaning and inspection on each tune-up - call today!
Air Conditioning Unit From $89.00
Looking for help with your Air Conditioning Unit? We can help! We can repair all makes and models, and have experience with air conditioning systems, heat pumps, ductless mini-splits, and dual fuel systems. If you need a new A/C unit, we can help design and install that, too.
Air Filtration From $89.00
Do you suffer from allergies or dust problems? We have solutions that can provide relief! Between UV air purification lights, thicker, more robust filter solutions, and humidity control, we have several options that may work for you. Give us a call!
Air Flow From $89.00
Do you have hot or cold spots in your home? Is your HVAC system short cycling? Perhaps your ductwork needs to be evaluated. We can appropriately diagnose your duct system to evaluate how it is moving air through your home. And we can provide and address recommended enhancements. Call today!
Air Purification System
Are you suffering from allergies and frequent respiratory issues? Do you have asthma? Indoor air quality solutions can help. From UV light air purifiers, to dehumidifier and humidity control solutions, The Otter Guys can help provide additional comfort and relief. Call today!
Annual Preventive Maintenance From $99.00
Call The Otter Guys for annual maintenance of your heating and air conditioning system! Our maintenance plan consists of two seasonal 40 point inspections per year, plus 15% off on any plumbing or HVAC repair. Regular maintenance can extend the life of your system and save money on utility bills.
Cooling Equipment
Do you need a new HVAC system to ensure that you and your family are cool and comfortable this summer? The Otter Guys can help! We have lots of experience across a range of cooling systems and equipment, including air conditioners, heat pumps, dual fuel systems, and ductless mini-split options.
Cooling Installations
Do you need a new HVAC system to ensure that you and your family aren't sweltering this summer? The Otter Guys can help! We have experience installing a range of cooling systems and equipment, including air conditioners, heat pumps, dual fuel systems, and ductless mini-split options. Call today!
Duct system
Your duct system plays a critical role in the overall performance of your HVAC system. It impacts the comfort profile of your home, and affects the performance and longevity of your AC unit. Give The Otter Guys a call to ensure your duct system is running at peak performance!
Emergency Repairs Available
We are here for you in your time of need! Someone will always answer the phone, 24/7. Call The Otter Guys!
Emergency Services Available
We are here for you in your time of need! Someone will always answer the phone, 24/7. Call The Otter Guys!
Furnace Installations
Looking to replace your furnace? We have experience designing and installing a wide range of heating systems, including heat pumps, high efficiency gas furnaces, ductless mini-split systems, and dual fuel system. We are also able to install gas lines if needed to support your furnace. Call us today!
Furnace Repaired
Is your furnace not keeping up with your home like it used to? The Otter Guys can help! We have experience repairing furnaces of all makes and models, including gas furnaces, high efficiency furnaces, and entry level furnaces. Give us a call today to stay cozy and warm!
Furnace Tune Up From $99.00
Routine maintenance of your Furnace will enhance system performance, save money on utility bills, and increase the lifespan of the equipment. Our tune-ups consist of a 40 point inspection and cleaning to ensure safe operations. Call us today!
Furnaces and Heat Pumps
Are you looking to enhance the heating system in your home? We can help! The Otter Guys has experience with a broad range of heating solutions, including heat pumps, gas furnaces, oil furnaces, and dual fuel systems (heat pump + furnace). We can also install gas lines to the furnace if required.
Gas Furnace From $89.00
We are able to work on all models and brands of Gas furnaces, including high efficiency (90%), ultra-high efficiency (96%+), and entry level efficiency (80%) models. If your furnace isn't working as it should, or if you would like to get it inspected to make sure it is operating safely, call today.
Heat Pump Repairs From $89.00
Heat pump not working properly? The Otter Guys can help! We have experience with heat pump repairs across many brands and sizes. Whether your unit isn't heating or cooling as it should, is making rattling or hissing noises, or there's another concern - give us a call and we'll be on our way.
Heat Pump Replacements
Need to replace your heat pump? The Otter Guys can help! We conduct a thorough cooling load analysis to determine the right size heat pump for your home, and analyze the ductwork and other accessories that you may benefit from. We have a heat pump solution for your budget and offer financing.
Heat Pump Unit
Heat pump unit not working correctly? We have experience repairing and servicing all brands and models, and are able to get your system up and running in no time. Call The Otter Guys today for help with your heat pump.
Heating and Cooling systems
HVAC system not working as it should? We have expertise servicing and repairing all common brands and models of heating and cooling systems, including air conditioners, furnaces, heat pumps, ductless mini-splits, and dual fuel systems. Call The Otter Guys today for help!
Home Heating
Home Cooling From $89.00
Is your home not cooling the way it should? We can repair most makes and models, including traditional air conditioning systems, heat pumps, ductless mini-splits, and more. Call us for your comfort.
Maintenance Agreements From $199.00
It is vitally important to maintain your HVAC system to extend it's lifetime and minimize repairs. We offer seasonal, bi-annual tune-ups to keep your system running smoothly. Call us today to get set up on our maintenance plan!
Maintenance Check
New Ac
If the time has come to replace your air conditioning system, give us a call. We offer no-charge estimates to thoroughly assess your home to provide a custom solution for you. We offer a range of systems, from entry-level, to ultrahigh efficiency, and will help you choose the best option for you!
New Air Conditioner Free
Has the time come to replace your air conditioning system? We can help! We have experience installing a wide range of new air conditioning systems, including AC units, heat pumps, and ductless air conditioning units. Give us a call today for a no-charge estimate.
New Furnace
New Heat Pump
If its come time to replace your heat pump, The Otter Guys have you covered. We offer a range of equipment that will meet your comfort needs and will fit within your budget. We also offer financing to minimize the upfront investment on your end. Call us today to learn more!
New Installations
Odor removal
Planned Maintenance
Preventative Maintenance
Preventive Maintenance Service
Prompt Service
Require Repairs
Residential and Commercial
Residential Service Call
Routine Maintenance
Scheduling Repair
Service Calls
Surge Protector
Tune Up
Unit Installed
Install HVAC
Looking to install a new HVAC system? We can install a range of HVAC cooling systems, including air conditioning units, heat pumps, ductless mini-splits, and dual fuel systems. We have a detailed HVAC design process to ensure your comfort and the best HVAC system is installed for your home.
HVAC Repair From $89.00
We can repair most common brands of HVAC systems. We charge an $89 dispatch fee to arrive at your home and provide an initial diagnosis. From there, we will provide a flat-rate estimate to complete the repair. If replacement is advised, we can offer solutions and options there, as well.
HVAC Install
Looking to replace or install your HVAC system? We can help! We can install a range of HVAC systems, including air conditioning units, heat pumps, ductless mini-splits, and dual fuel systems. We have a detailed design process to ensure your comfort and the best HVAC unit is installed for your home.
Ductless heating & A C services
AC solutions
Air Balancing
Air Scrubbers
Central Air Conditioner
Commercial Air
Cooling Solutions
Ductless Mini-Split Ac
Ductless Repair From $89.00
Is your wall-mounted, ductless mini-split acting up? We have experience repairing and installing ductless systems, including top brands such as LG, Mitsubishi, and Daikin. Call today to get your system back up and running!
Ductless Installation
Minisplit AC Repair
Minisplit AC Installation
Ductless Minisplit AC Repair
Ductless Minisplit AC Installation
Gas Fitter
Gas Line Installation
Heating and Air Conditioning Equipment
Home estimate
Home furnace
New Air Conditioning System
Replace an old furnace
Has your furnace outlived its lifespan? We would be happy to guide you through replacing your old furnace. We perform a careful heating analysis to determine the right system for your home, and offer a range of gas furnace options that will work within your budget. Call The Otter Guys today!
Residential and Light Commercial
Your Air Conditioning System
Commercial Replacements & New Installations
Free estimate
Heat & AC
Boiler repair
Indoor air quality
Carrier
Trane
Install Carrier
Repair Carrier
Repair Trane
Fix broken air conditioner
Sewer Line Clog Removal
Sewer Line Replacement
For professional sewer line replacement in Charlottesville, VA, trust The Otter Guys. Our skilled plumbers use proven methods to replace damaged sewer lines, restoring flow and protecting your property. We deliver reliable solutions with lasting results.
Sewer Line Repair
Toilet Clog
Clogged Drain

The Otter Guys Heating, Air Conditioning, Plumbing Details

From the business
Identifies as Asian-owned

Service options
Online estimates
Onsite services

Offerings
Repair services

Crowd
LGBTQ+ friendly

Payments
Credit cards
Credit cards

Parking
Free parking lot

The Otter Guys Heating, Air Conditioning, Plumbing Location

The Otter Guys Heating, Air Conditioning, Plumbing

Virginia Charlottesville Belmont Monticello Road

1224 Monticello Rd, Charlottesville, VA 22902, USA

The Otter Guys Heating, Air Conditioning, Plumbing Reviews

An average rating of ★4.9 from 809 user reviews.

HVACtechnicianquestionsinformationdiagnosedheat pumpinspectionductworkestimatethe office

★ 5★ 4★ 3★ 2★ 1

Great experience from start to finish! They gave us a thorough diagnosis, had the best customer service, most affordable quote & the quickest turnaround on installing a new system. I couldn’t recommend them more! They even made a trip back to lower the blower speed when I said it was a little too loud for my liking. Otter Guys has been a wonderful company to work with! From the office staff, to the manager, to the technicians. The experience with them has been exceptional!
Aug 15, 2025 · Margaret Dorrier Mais
I had a fantastic experience with The Otter Guys! They responded promptly to things, and they did a great job for a fair price. I REALLY like how they send a text with a photo of the tech who is on the way, so you know exactly who to expect. This is a great company!
Aug 29, 2025 · Sarah Silverstone
From start to finish, the experience of getting our new AC system installed was nothing short of exceptional. In a time when genuine service can feel hard to come by, this team reminded us what professionalism, care, and quality workmanship truly look like.From the initial consultation, we were treated with respect and transparency. Every question we had—no matter how small—was answered with patience and clarity. The team took the time to understand our needs and recommend the best system for our home, not just the most expensive option.Installation day went incredibly smoothly. The technicians were punctual, courteous, and meticulous. They treated our home as if it were their own.
Jun 04, 2025 · Patrice Harris
The Otter Guys have been great to work with so far and especially Dominic Fleming who came here today. The first tech to visit us was still learning and we appreciate that the Otter Guys sent us a more experienced person to take a second look!We are trying to coordinate with another company to get a gas fireplace installed to replace our wood burning one. The Otter Guys will work on hooking up the gas line, which we learned was already put in place when our house was built.Dominic suggested that they come to do this while the fireplace company is here so that everything can be done in one day.I truly appreciate this suggestion since it sounds like a best case scenario! Thanks, Dominic!
Sep 05, 2025 · Marilyn Austin
Fantastic! Michael came out and did the inspection of my HVAC unit. He was friendly and explained everything to me in a way that made sense and wasn't condescending. Very clearly explained what my options were for repair/replacement and was knowledgeable about company pricing. Looking forward to continuing to work with Michael and The Otter Guys!Update: Caleb, Johnathan and Kenny came out to do a duct cleaning and full replacement of my system. They were quick and respectful of my time and space. I really appreciate their positive attitudes and how they were able to effectively answer my questions and keep me updated on how the job was going.
Aug 13, 2025 · Allison C