Sears Appliance Repair Photos










Sears Appliance Repair Introduce
For homeowners across Central Illinois, when a major appliance malfunctions, it can disrupt the entire rhythm of the household. Whether it’s a refrigerator that stops cooling, a washer that won’t spin, or a furnace that fails in the middle of winter, reliable, expert repair is crucial. In Mattoon, IL, and the surrounding communities, Sears Appliance Repair acts as a comprehensive provider of these essential home services. Operating under the broader Sears Home Services umbrella, this local office connects Illinois residents with a nationwide network of licensed, experienced technicians who specialize in fixing virtually every major appliance brand, regardless of where it was purchased.
Located conveniently in Mattoon, this service center is much more than just a repair shop for Sears’ own Kenmore brand. It functions as a full-service diagnostic and repair hub, offering residential appliance repair that is designed to be convenient and effective. They understand the urgency of appliance failure, especially given the extreme weather conditions experienced throughout Illinois. To help mitigate the stress, they offer flexible scheduling options, striving to work with customers to find a convenient time for an Appliance Repair Diagnostic Visit or maintenance service. This focus on customer service is essential for locals who need their heating, cooling, or kitchen equipment restored to full operation as quickly as possible.
The technicians associated with Sears Home Services are recognized for their broad expertise, covering a vast range of appliance types and manufacturers. This versatility means that local homeowners don't need to track down a separate specialist for a GE refrigerator, a Whirlpool washing machine, or a Samsung dryer. Furthermore, for customers looking for long-term protection, Sears offers various products like the Sears Protect plan and Home Warranty Services to cover the cost of future repairs, providing an extra layer of financial security for Illinois households relying on their essential equipment. Their presence at the 1601 Broadway Ave address provides a consistent and recognizable base of operations for scheduling and managing repair services in the area.
It is important for local users to note the operational style of Sears Appliance Repair, which is centered on providing Onsite services directly at the customer's home. They aim to be a dependable source for not just one-off repairs but also long-term appliance maintenance, which is vital for extending the lifespan and efficiency of household equipment in Central Illinois homes.
Location and Accessibility
Sears Appliance Repair serves the Mattoon, IL, area from a central location, enabling the coordination of technicians for in-home service appointments across the community and surrounding regions.
- Address: 1601 Broadway Ave, Mattoon, IL 61938, USA
While appointments are scheduled for in-home service, the central office location facilitates business and coordination. The service is structured to be accessible and convenient for the Mattoon populace:
- Scheduling: Appointments for repair and maintenance can be booked online or via phone, with the service aiming to work with customers to find convenient times, recognizing the value of the customer’s schedule.
- Service Structure: All services are provided as Onsite services, meaning the licensed technicians travel to the customer's home to perform the repair.
- Accessibility: The facility, which serves as a coordination point for the service, ensures physical accessibility for all customers with a designated Wheelchair accessible entrance and convenient Wheelchair accessible parking lot.
- Parking: Customers visiting the location for any necessary business or inquiries benefit from readily available On-site parking.
Services Offered
Sears Appliance Repair offers a comprehensive suite of repair, maintenance, and protection services, covering a wide array of residential appliances and home systems critical to comfort and function in an Illinois home.
- Core Appliance Repair:
- Residential Refrigerator Repair, fixing cooling issues, leaks, and noise problems.
- Washing machine repair and comprehensive Washer & dryer repair service, addressing heating, spinning, and cycle issues.
- Oven, stove, range, and dishwasher repair services.
- Repair for various major home appliances, including water heaters (such as Ambassador Water Heater Repair).
- HVAC and Climate Control Repair:
- Furnace repair service and maintenance for all types of heating equipment.
- Air conditioning repair service, including central air units, heat pumps, and maintenance for continuous efficient operation.
- Repair for specialized systems like Lennox Heating and Cooling System Repair and Mitsubishi HVAC Repair.
- Brand Versatility:
- Expert repair services for an extensive list of major manufacturers, including Kenmore Appliance Repair, Whirlpool Appliance Repair, LG Appliance Repair, Samsung Appliance Repair, GE Appliance Repair, and many more, fixing appliances no matter where they were purchased.
- Maintenance and Protection:
- Appliance Maintenance and regular checks to prolong the life of equipment.
- Offerings like the Sears Home Advantage program and Sears Protect for appliance protection and repair coverage.
- Home Warranty Services for comprehensive protection plans.
- Specialized Equipment Repair:
- Repair for lawn and garden equipment, such as Toro Lawn & Garden Equipment Repair and Cub Cadet Lawn & Garden Equipment Repair.
- Repair for fitness equipment, including Reebok Fitness Equipment Repair.
Features / Highlights
Sears Appliance Repair leverages its extensive network and experience to offer several key features that appeal to Illinois customers seeking reliable home services.
- Nation’s Largest Service Provider Network: Access to a wide network of Licensed Appliance Repair Technicians and Local Appliance Repair Experts, offering vast experience and knowledge across nearly all appliance types.
- Comprehensive Brand Coverage: Technicians are equipped and trained to repair all major appliance brands—including KitchenAid Appliance Repair, Bosch Appliance Repair, Maytag Appliance Repair, and more—regardless of the point of purchase.
- All-Systems Expertise: The company provides a rare combination of appliance, HVAC (air conditioning and furnace repair), and even specialized equipment repair, making it a single source for multiple home system failures.
- Convenient, In-Home Service: All repairs are conducted via Onsite services, saving the customer the hassle and expense of transporting heavy, broken appliances. They also aim for flexible scheduling and sometimes offer Same-Day Appliance Repair depending on availability.
- Diagnostic Fee Application: The initial Appliance Repair Diagnostic Visit fee is typically applied toward the final cost of the repair, offering a financial incentive for proceeding with the service.
- Financial Protection Offerings: Availability of long-term protection plans like Sears Protect and Home Warranty Services helps manage the unpredictable costs of appliance breakdown over time.
- Accepted Payment: For customer convenience, all major Credit cards are accepted for repair and service payments.
Contact Information
For residents in Mattoon, IL, and the Central Illinois area needing to schedule an appliance repair, HVAC service, or inquire about maintenance plans, please use the following contact details:
- Address: 1601 Broadway Ave, Mattoon, IL 61938, USA
- Phone: (708) 649-0971
- Mobile Phone: +1 708-649-0971
- Scheduling: Services can be scheduled by phone or by using the Book Online for Appliance Repair option.
What is Worth Choosing: Extensive Expertise and Home Protection Options
For those in the Illinois region, choosing Sears Appliance Repair is largely about opting for broad-ranging expertise and the security of a large, established service provider. What is most worth choosing about this service is their immense coverage of brands and appliance types. In a typical Illinois home, various manufacturers are represented in the kitchen and laundry room; Sears technicians are specifically trained for complex fixes on everything from LG Appliance Repair to Dacor Appliance Repair, eliminating the need to search for brand-specific specialists. This versatility is a massive time-saver for busy homeowners.
Furthermore, the ability to address not just the dishwasher, but also the furnace, the air conditioner, and even the lawnmower, positions Sears Appliance Repair as a unique, comprehensive home system repair solution. This ability to handle all major home repair needs under one service umbrella simplifies maintenance management for the customer. The availability of Sears Home Advantage and Home Warranty Services also allows customers to budget for and mitigate the financial shock of unexpected breakdowns, offering a strong advantage in an era where replacement costs for appliances are high.
While some customer feedback indicates challenges with scheduling and initial technician experience, the value of their highly knowledgeable senior technicians, like the one mentioned in reviews, and the security of their repair guarantees cannot be overlooked. For Mattoon residents prioritizing vast brand knowledge, flexible payment options (accepting Credit cards), and the option for long-term protection, Sears Appliance Repair remains a viable, powerful option for keeping critical home equipment running smoothly in Central Illinois.
Sears Appliance Repair Services
Appliance Repair Service
- Washing machine repair
- Sears Home Advantage
- Sears Protect
- Sears Appliance Repair
- Appliance Repair
- Sears Home Services
- Home Warranty Services
- Home Appliance Repair
- Book Online for Appliance Repair
- Appliance Repair Diagnostic Visit
- Residential Appliance Repair
- Water Heater Repair
- Heating and Cooling Repair
- GE Appliance Repair
- Kenmore Appliance Repair
- Whirlpool Appliance Repair
- Maytag Appliance Repair
- KitchenAid Appliance Repair
- JennAir Appliance Repair
- LG Appliance Repair
- Bosch Appliance Repair
- Samsung Appliance Repair
- Electrolux Appliance Repair
- Frigidaire Appliance Repair
- Residential Refrigerator Repair
- Same-Day Appliance Repair
- Licensed Appliance Repair Technicians
- Local Appliance Repair Experts
- Appliance Maintenance
- Insignia Appliance Repair
- Midea Appliance Repair
- Toro Lawn & Garden Equipment Repair
- Cub Cadet Lawn & Garden Equipment Repair
- Ambassador Water Heater Repair
- Hisense Appliance Repair
- Thermador Appliance Repair
- Reebok Fitness Equipment Repair
- ProForm Weight Machine Repair
- Lennox Heating and Cooling System Repair
- Mitsubishi HVAC Repair
- Liebherr Refrigeration Repair
- Dacor Appliance Repair
- Speed Queen Appliance Repair
- Fisher & Paykel Appliance Repair
- Craftsman Pro Lawn & Garden Equipment Repair
- Ariens Lawn & Garden Equipment Repair
Sears Appliance Repair Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Offerings
- Repair services
Payments
- Credit cards
Parking
- On-site parking
Sears Appliance Repair Location
Sears Appliance Repair
1601 Broadway Ave, Mattoon, IL 61938, USA
Sears Appliance Repair Reviews
technicianrefrigeratordryersysteminformationcontractvoicemailwebsitecouplecommunication
★ 5★ 4★ 3★ 2★ 1Took forever to get back to the house after parts were delivered. Got here today and was quick to replace the blower motor and start capacitor. Failed to ensure that everything was working as it was before as now my outside unit will not turn on. Sears customer service is pretty much non existent. Now waiting on another company to come fix their screw up
Jul 28, 2025 · Sean SchendelWriting this review for my mother who doesn’t have a Google account.She has been a Sears customer for years, more than my entire life. She has continued to be a loyal customer even with the closing of all local stores. This washer repair was a trainwreck. She took a day off work to be home for service call and halfway through the day she was notified of her appointment being rescheduled for a day that she did not agree to. She then fought with customer service to get it rescheduled for a day she could be available. Nobody could explain how they had rescheduled and confirmed her new date without even speaking to her. She also received a receipt with an amount paid this day that nobody could explain. Luckily she was not actually billed. So she took a second day off work and her tech arrived, John. He was there for several hours and never seemed to know what he was doing. He had to make multiple calls to his supervisor. He fixed it and left. He left dirt and dust all over her laundry room. He did not place the washer and dryer back into their spots and when my mom went to move it, it fell apart. Mom had to FaceTime a tech the next morning to prove that it was broken still so here is day 3 of time off of work. The technician confirmed by video it was not fixed properly and she scheduled another day for tech to come work on it. Today was day 4 that she took off work and around 2pm she received a notice that her tech wouldn’t be there for at least another hour or 2. So she could’ve worked and taken off early, but that was not communicated to her about this appointment. The technician, Steven H., arrived and fixed it. He was much more knowledgeable and had much better customer service skills. He apologized for the issues, but had nothing more than an apology to offer for all of her trouble and now time off of work.Unfortunately she just paid for another year of a maintenance agreement, otherwise they could kiss all of her money goodbye. In all the years of dealing with Sears, this has NEVER been an issue. Customer service is a joke and just bounced her around people who all claimed they didn’t know the answer. Technicians don’t know how to do their jobs.
Aug 18, 2025 · Rachel GivensDerek diagnosed the problem with my dryer quickly and ordered the new part to be installed once it arrived. For this, I’m appreciative.What I’m extremely disappointed and frustrated with is the complete lack of professionalism and communication skills he displayed. The window that was given to me ended at 8:57 AM and next to it said that I will be notified of any delays. An hour goes by with no word so I get on the phone with customer service. They assure me he will update me with a new window. Another hour passes with no word. I call again and once again they assure me it’s just taking a little longer and that he is to update me.My friend who was waiting at the house for me needed to go pick her dog up at this point. I told her to go ahead and go do that real quick since I still hadn’t been updated. Mind you, this is 3 hours late at this point with ZERO communication about a delay. During that time, I finally got a text that he’s on his way. As my friend is coming back, I get another message 15 minutes later that he came and left because nobody was home. And in this message, it literally says to call the number left on the voice message to contact the technician if I’d like them to come back. Derek NEVER called so there was no number for me to call to contact him. I then remembered he called me the first visit so I called that number TWICE to contact him and he never answered nor called back. I spent the rest of the evening on the phone with customer service (you can go and look at the extensive call log there is) and I was assured every time that he was sent a message and notification that he was to go back to my house and/or update me. Derek ignored all messages and never contacted me. Had Derek called me like he was supposed to when he got to my house, I could have told him my friend was literally just down the street. But he didn’t have the common courtesy to call and leave a message like his text said he was to do. Needless to say I had to reschedule for another day.On the next installation appointment, Derek still showed up after the window without an update that he would be late. He also showed up in a t-shirt that read “Maybe today Satan”. No gear associating him to be there installing the part for Sears.I 100% understand that some stops take longer than others and that delays are part of the process. That is not my gripe. I’m upset because Derek never once communicated any sort of delays like your website says will happen. And that he didn’t call or leave a message like the text that was sent told me he did.I was charged $300 just for the labor cost when he was there no more than 30 minutes. In hindsight, that’s completely not worth it. I will never be using this company again and having to deal with Derek and his complete lack of communication and consideration for his customers’ time. I will make sure all my friends don’t make the same mistake I made as well.
Jul 06, 2025 · Jen SaucierDerek was friendly and very knowledgeable and helped give me advise on what to do to maintain my washer and dryer. He went the extra mile when he didn't have too.
Jun 25, 2025 · Bobbie HaycraftWhen he first walked in my home, he seemed more concerned about my dryer vent than the actual reason he was here which was to service my dishwasher. He wanted to do his own analysis before hearing from me what the issue of my dishwasher was so he wouldn’t be biased. ( When he called he asked what the issue was, and I said it’s not ending the cycle) When talking to the EMA he gave inaccurate information which I had to correct several times due to him, not letting me tell him the history of my dishwashers issue. His report stated that my dishwasher was working properly, which I had clarified to him that it was the “normal cycle“ that had the issue he did his diagnostics on the “quick cycle“. And instead of reporting after all these times that my dishwasher is “unrepairable” I have to have another technician’s appointment and this has been going on since October 2024! Additionally, the last couple of SEARS technicians have scratched my Appliance as well as Deric on 4/23/25 ( he left his work number with me to let him know how it did so I did leave him a voicemail saying it still was not fixed and that I would appreciate someone fixing my countertop-Of course, no reply -I could not reach a live person through SEARS to address my concerns) couldn’t get my dishwasher back into its cavity so pushed up on my countertop and separated my countertop away from where it was attached to the cabinetry. They’ve actually caused more problems than the issue at hand.
May 08, 2025 · Ju Ju (Juju)
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