Pro Plumbing Air & Electric: Plumbing, HVAC, Septic Tank, & Electrical Services

- 794 American Wy, Lexington, NC 27295

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Pro Plumbing Air & Electric: Plumbing, HVAC, Septic Tank, & Electrical Services Services

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Pro Plumbing Air & Electric: Plumbing, HVAC, Septic Tank, & Electrical Services Reviews

• Ben the service technician was great! He was very professional; punctual, friendly, neat, and he knew exactly what to do! He completed the job in a very timely manner also.much more quickly than I imagined! I purchased an electric range for our little downstairs kitchen, and it would not fit into its space between the wall and the counter because of an issue with the location of the socket. Been relocated the outlet and voila!!!! It now fits perfectly! I’m elated with the results! I have more electrical work that needs to be done and I’ll definitely call Pro Plumbing Air and Electric!

  Jul 28, 2025 · Melanie B. Jones

• Let me first tell you out of the 7-9 plumbers I called Pro Plumbing was the only one that was willing to drive out on a Friday evening to help me. From the Winston Salem area! Not one plumber in my town even returned my call. Still! Flavio came out and as I feared it was the pump so it would be Monday before they could get the pump. ( But we both have family in Jersey so it was a nice conversation at least)I cannot tell you how above & Beyond Justin & Tyler of Pro Plumbing went to fix my well. Not only did they have to pull , replace the pump they added plastic protectors on the new wires ( which I may not have needed a pump if the last plumbers had used them because the wires were cut 6 feet down) They also weren’t happy with the dirt coming thru so they drove to Liberty NC to get a casing for the pump. The water cleared up but they weren’t happy with the pressure fluctuation so they ended up driving to Winston to Home Dept and bought a brand new holding tank lines the works and didn’t charge me a dime extra because I had been without water since Friday. NOBODY would have gone thru all of this. I know because this is my third pump. I always had problems even after, it would take at least a week even with my rainsoft system to clear the water up. I have clean water! I have water! I am going to take a shower! Thank you Justin. Thank you Tyler. Thank you Flavio. Thank you Pro Plumbing for sending someone my way when I was desperate. Now I am a member so I feel like I’m part of the family.

  Aug 12, 2025 · Rhonda Mcconahy

• Update as of 5/28. Job not completed or permitted. I reached out 6 days ago (last we heard back was may 5) I’ve yet to receive a response letting us know where we stand on the issue. Of course the charge still exists for the job, when it is not even usable. They were doing great communicating for 2 weeks, but it appears the ball has been dropped again, and no one seems to care. Photos attached. The customer service continues to be stellar. How did our preferred vendor do downhill so fast?I’d highly recommended another company for any large exterior jobs. Ours was small. A car charger, yet we are still here begging for updates or even just communication. Maybe we’ll be fixed by July. Hard maybe. This is not how contractors work.Two months ago, I would have enthusiastically recommended this company. However, my experience following the installation of a car charger a month ago has been deeply concerning and has led to a significant structural issue with my home.The company failed to secure the necessary permit for the installation. As a direct result, water damage has occurred, compromising a structural beam of my house. Despite numerous calls and emails detailing this urgent and potentially dangerous situation, we have received absolutely no substantive response. An unidentified individual did come and attach a hose without any prior notification or explanation, and there has been no follow-up communication whatsoever.While mistakes can happen in any business, the true measure of a company lies in its commitment to rectifying those errors. Ignoring them and failing to communicate, especially in a situation with such serious consequences, is unacceptable. Furthermore, the full payment for the job was processed over a month ago, even as this critical issue remains unaddressed. This lack of accountability and communication demonstrates a profound lack of ethics and disregard for their customers' well-being. Proceed with extreme caution.Thank you for the follow up suggestion. We have been calling and emailing for over two weeks. I was told one manager had a heart attack, I was told my Mother manager quit that was supposed to be promoted, I was told that the permit should’ve been pulled prior to any digging being done by the county inspector. Calling your company for assistance is just a joke at this point. I am going to assume that this was auto generated, since you don’t want to deal with structural damage to a new home. Ethics.7.8.25 We are writing to confirm that we will no longer be utilizing your services, effective immediately. Please verify that we are no longer being charged or obligated under any service contract as of today, July 8, 2025.Update August 6, 2025.The reviews are always good on Google, but please make sure you look up their holding company which is southern Home Services. It took us some time to find this in order to log our complaint and it looks as if they have 189 Total complaints in the last three years and only 92 of them were closed in the last 12 months so do not go by the Google star rating. It is completely false. In fact, I received a thing in the mail for their services asking me to be a customer, and they pulled some real reviews, but funny enough mine was not on there once before me were, but not mine. This is about as sketchy as you can get avoid this business at all cost

  Aug 06, 2025 · MDH

• Hunter and Jeff are both great people. They are professional as well as extremely knowledgeable. My experience today was great. We have decided to replace all our AC units and the furnace due to there age. We will review the new installation soon. Thank you Pro Plumbing heating and electric.Continued, new installation by a team of eight or more very knowledgeable as well as professional individuals working as a team. Nice to see teamwork at this high level of expertise. It was 90+ degrees team worke none stop until two systems a furnace plenum, duct cleaning and a heatpumb installed in about 6 hours. They cleaned up all the removed units and picked up all trash screws etc. I highly recommend them. System is running very well.Thanks 5 Star's

  Aug 19, 2025 · Tony Raper

• Thanks to Joshua Walker @ Pro Plumbing Air & Electric. Joshua came to our home and troubleshooted an issue we have had. He located the problem and fixed it immediately!! Joshua also recommended that we update our dangerous electrical cord attached to our dishwasher to a real appliance cord. Joshua is extremely professional, knowledgeable, and personable. Thanks for a job well done. We would also like to give a shout out to Alecia who scheduled our appointment with Joshua very quickly, efficiently, and professionally. Great job to both of you. Thank you for your help.

  Aug 06, 2025 · Johnnny Presson

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