Kellam Home Services Cooling, Heating, Plumbing & Electrical Photos










Kellam Home Services Cooling, Heating, Plumbing & Electrical Introduce
For homeowners across Virginia, the integrity of your essential home systems—plumbing, heating, cooling, and electrical—is paramount to daily life. Dealing with a burst pipe, a broken water heater, or a clogged drain can quickly turn into a major crisis. In the Virginia Beach area, residents have come to rely on **Kellam Home Services Cooling, Heating, Plumbing & Electrical** as a comprehensive solution provider for these critical needs. While many companies specialize in a single trade, Kellam’s unique strength lies in its ability to offer a complete suite of services, making them a one-stop shop for maintaining a safe, comfortable, and efficient home.
As licensed professionals, the plumbing division of Kellam Home Services is equipped to handle everything from minor faucet leaks to major water main and sewer line replacements. For Virginia users, a standout benefit is their clear commitment to the customer experience, focusing on professional communication, timeliness, and cleanliness. Technicians are known for providing courtesy calls with specific arrival windows, and as one satisfied customer noted, they ensure the work area is left immaculate, demonstrating a respect for your property that goes above and beyond the service itself. This dedication to holistic home comfort is why residents often turn to Kellam for all their major mechanical, electrical, and plumbing requirements.
The quality of their team, as highlighted by reviews praising plumbers like Ben Roberts, speaks volumes about their commitment to training and expertise. Whether you're getting a modern, efficient electric water heater installed, or you need an HVAC inspection, you can expect knowledgeable, courteous, and efficient service. By trusting a single, reputable company to manage the most crucial systems in your home, Virginia homeowners gain peace of mind and the convenience of streamlined service coordination.
Kellam Home Services is conveniently situated in Virginia Beach, strategically positioning them to serve the entire city and surrounding areas of Hampton Roads, including Chesapeake, Norfolk, and Portsmouth. This wide service area is supported by their efficient logistics and scheduling system.
- **Primary Address:** 2536 Horse Pasture Rd, Virginia Beach, VA 23453, USA. This central location facilitates quick dispatch of plumbing and other service technicians across the region.
- **Service Range:** Their service model is designed for high accessibility, offering onsite solutions directly to residential properties. This means technicians are typically able to respond to plumbing crises quickly, a necessity in Virginia when burst pipes or water leaks occur.
- **Courtesy Communication:** A key feature of their service accessibility is their communication protocol. Customers receive a 45-minute courtesy call and often a text message with an Estimated Time of Arrival (ETA), sometimes with the technician's photo, which dramatically improves the user experience by reducing wait times and providing certainty.
- **Live Representatives:** Kellam advertises having **24-hour live representatives** available, suggesting that they are geared toward responding to emergency comfort needs—a crucial offering for urgent plumbing or HVAC issues that do not keep a 9-to-5 schedule.
While the company offers comprehensive services across cooling, heating, and electrical, their plumbing division handles a vast array of critical home infrastructure needs. This multi-trade capability ensures seamless service if a plumbing issue impacts an electrical or HVAC component.
- **Water Heater Services:**
- Water heater installation and replacement for both traditional tank units and modern tankless systems.
- Tankless water heater installation, offering space-saving and endless hot water benefits.
- Water heater maintenance, including system flushes to maintain efficiency and longevity.
- **Drain and Sewer Services:**
- Clog removal and comprehensive drain cleaning.
- Drain scope and camera inspection to accurately diagnose complex blockages or pipe damage.
- Sewage drains service and repair.
- Replacement of old or collapsing plumbing, including major work like replacing pipes leading to the city sewer.
- **Pipe and Leak Repair:**
- Repairing leaks on faucets, sinks, showers, and tubs.
- Frozen pipes thawing and repair, a vital service during Virginia's colder spells.
- Water piping repair and whole-home water repiping services, including the replacement of older systems like Quest piping.
- **Fixture and Appliance Plumbing:**
- Installation and repair of toilets, shower heads, valves, and faucets.
- Installation and repair for appliance water lines, including washing machines, dishwashers, and ice makers.
- Garbage disposal repair and replacement.
- **Specialized Plumbing:**
- Gas piping installation and repair.
- Sump pump installation and repair.
- Water filtration and Reverse Osmosis (R.O.) system installation.
- Thorough whole-home plumbing inspection and maintenance membership services.
Kellam Home Services is distinguished by several operational and customer service highlights that elevate them within the competitive Virginia home services market.
- **Multi-Trade Home Services:** They offer a rare, integrated solution covering plumbing, HVAC, and electrical needs under one roof. This synergy is invaluable for complex home repairs or replacements where multiple trades are involved.
- **Highly Professional and Courteous Technicians:** Customer reviews consistently highlight the professionalism and friendly demeanor of the technicians, who are not only skilled but also take the time to explain the work being done, fostering great customer rapport.
- **Exceptional Cleanliness and Respect for Property:** Technicians are noted for their attention to detail, specifically ensuring that the work area is thoroughly cleaned after the job is complete—a frequently praised point by homeowners.
- **Proactive Communication:** The standard practice of a 45-minute courtesy call before arrival, coupled with text notifications, significantly enhances the customer experience by providing accurate and timely updates.
- **Commitment to Mentorship:** The company is committed to fostering the next generation of tradespeople, which ensures a continued supply of skilled technicians and a focus on long-term quality service delivery.
- **Comprehensive Water Heater Expertise:** From sleek, efficient electric units to complex tankless systems, their plumbers are specialists in hot water solutions, a crucial system for family comfort.
Kellam Home Services Cooling, Heating, Plumbing & Electrical can be contacted for services across Virginia Beach and surrounding Virginia communities:
- **Address:** 2536 Horse Pasture Rd, Virginia Beach, VA 23453, USA
- **Phone:** (757) 296-8633
- **Mobile Phone:** +1 757-296-8633
- **Emergency Contact:** For urgent needs, Kellam maintains 24-hour live representatives to address emergency calls quickly.
For Virginia homeowners, choosing Kellam Home Services is choosing simplicity, comprehensive care, and reliability. The most compelling reason to select Kellam is the **integration of plumbing, HVAC, and electrical expertise** within a single company. This feature is particularly valuable in the Hampton Roads area where homes often require simultaneous attention to multiple systems—for example, upgrading a water heater requires plumbing and sometimes electrical or gas work. By having Kellam manage all these services, homeowners avoid the stress of coordinating multiple contractors.
The service experience is also a major selling point. In a busy schedule, receiving a timely courtesy call and precise ETA from a technician like Ryan or Ben Roberts is not just convenient—it is a sign of a professionally run operation that respects the customer's time. The fact that their plumbers prioritize leaving the workspace as clean as they found it further solidifies their reputation for professional courtesy and respect for the home. When facing a sudden plumbing disaster or planning a major appliance upgrade, Virginia residents are well-served by a company that delivers multi-trade expertise, excellent communication, and a dedication to cleanliness and quality. They are, quite simply, the home services partner designed for modern Virginia living.
Kellam Home Services Cooling, Heating, Plumbing & Electrical Location
Kellam Home Services Cooling, Heating, Plumbing & Electrical
2536 Horse Pasture Rd, Virginia Beach, VA 23453, USA
Kellam Home Services Cooling, Heating, Plumbing & Electrical Reviews
Plumber Ben Roberts with Kellam Mechanical replaced my old water heater with a brand new 40 gallon electric water heater. Not only does it operate more efficiently, it looks sleek. The plumbers installation was thorough, quick, and he left my condo so clean it was as if he had never been there.
Mar 17, 2025 · Ashley GullerGot a 45 min courtesy call and a text about 10 minute later announcing when Ryan would be arriving at the house, which was great to know.Ryan was courteous, easy to talk to and thorough with the inspections on both of my AC units. He then explained what was checked and what concerns there may be and recommendation on repair/replacement parts.Glad to see that the younger generation is out here learning and doing the trade.Thank you!
Aug 01, 2025 · Tiffany ShafferEdit: There were more hiccups but ultimately they finally were able to fix the problem. I did ask that in the future some of their workers who clearly did not seem to know what they were talking about not be assigned to any jobs in my home. I hope that gets honored. But for the first time in 3 months my wife and I were able to sleep.I would give zero stars if I could. Had my first tech over, Buck, who was very nice. Unfortunately did not take any time to diagnose the problem (there has been a clicking in my wall since I purchased my home). Instead he insisted that all my issues were because my hot water heater was old. Got me to get a new water heater, that did not fix the problem. Had another one of their techs over, Ben, he insisted the hot water heater was not installed correctly, and reinstalled parts. Then said it needed to be drained of air in the line, that did not work. They sent a new technician over, Joseph, who said my pipes in my crawl space had to be replaced. Then scheduled a time to replace them twice and never showed up with different excuses each time. I have spent over $12k still have the same problem and cannot sleep because the pipe is banging right next to my head all day and night long. The new hot water heater is 10x louder than the other one and rattles the house. Management never calls me back, their dispatch tells me 20 different things every time I call. This has by far been a terrible experience. My wife and I just moved to Virginia Beach and it seems like all the services we have tried to reach out to have been so poor at customer service and responding. I would never ever recommend Kellam. I hope that can change if the manager ever calls me back but right now I am going on week 3 of the same problem and short of trying to sell me the newest products (which all three techs have outwardly expressed they rely on this commission) they have don't absolutely nothing and seem to know very little about plumbing. Very very angry and disappointed.
Aug 21, 2025 · Jacob GreenbergKaleb was communicative, honest, and efficient! We appreciate him walking us through every step of the inspection and maintenance on our HVAC system as well as answering all of our questions. We would definitely ask for him again! Kellam Home Services is now our go to maintenance company 🙂
Aug 18, 2025 · Gianna GangnonJamie was professional and informative. He went beyond what I expected to help set up my thermostat for internet and to fix a leaky overflow pipe outside. I had been ready to cancel my maintenance package due to poor communication and missed appointments. This time I received good communication and Jamie was right on time for when he said he would be there.
Sep 03, 2025 · Stacy Smith
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