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Ac FixFix Air Conditioner Near MeSouth CarolinaBeaufort CountyBlufftonFix Air Conditioner in Red Cedar StreetHowell-Chase Heating & Air Conditioning Inc.
Howell-Chase Heating & Air Conditioning Inc. ico

Howell-Chase Heating & Air Conditioning Inc.
- 270 Red Cedar St STE 104, Bluffton, SC 29910

Air conditioning contractor, Electrical installation service ★4.0

270 Red Cedar St STE 104, Bluffton, SC 29910, USA

4.0
This review relates to our most recent experience with Howell Chase. We have used them for years for our primary residence and maintenance of our rental properties with good to excellent results. For our most recent maintenance job on our primary residence, we were told that the reason our upstairs air conditioning system was not working was that the evaporator coil Was dead and needed to be replaced. The estimator told my husband that it was a straightforward job and wasn't difficult. We were advised when the part came in and requested an immediate appointment because the temperature upstairs was in the 90s. It was so hot that I was afraid a fire would start upstairs.Howell Chase had initially scheduled the installation for Monday morning, but as we complained about the ever-increasing temperature on friday, they gave us an early appointment on Saturday morning, for which we were very grateful. The primary person assigned to this 6-hour estimated job was acknowledged by Howell Chase to be a young Inexperienced Technician, which caused me concern. My concerns were somewhat allayed by the fact that he was accompanied by an older, presumably more experienced technician. They started the work at 7:30 in the morning, and by noon the older technician left, saying that he had another job to do. The younger technician worked until about 3:00 p.m. and then claimed that the system was working and Cooling properly. He advised that we Gradually lower the temperature 5 degrees at a time until the upstairs reached the desired temperature.I checked the temperature several times on Saturday and Sunday, discovering that each time the temperature was going up not down. I called Howell Chase on Sunday to complain. On Monday the same inexperienced technician came out to fix the problem. He quickly decided that he had incorrectly measured the amount of coolant that needed to be put back into the system after the evaporator coil installation. He said that draining some of the coolant would enable the system to function normally. After repeatedly going back and forth between the exterior unit and the system upstairs, he looked frustrated and exhausted but said that the system was working properly and had lowered the temperature by 2° in the period of time he had been at the house. When I subsequently checked the temperature, it had gone up by 2° from what he claimed it was reading, and after Another increase a few hours later, I called Howell Chase again. They were going to send the same or a similarly inexperienced technician back a third time that night at 9:00 p.m., but I declined and insisted that they send an experienced technician on Tuesday. They did, and that technician discovered that a connecting wire had been compromised and was signaling for heat on an ongoing basis. This is not something that an inexperienced technician would likely know to investigate, so I don't blame him.The Experienced technician was able to fix the problem quickly, and now the upstairs temperature is a very pleasant 78°, which is where the thermostat had been set. The repeated use of an inexperienced technician not only cost us time and usability of our house, but it also cost us in excessive electric fees. We received daily alerts from the electric company of excessive electricity use. The electric company estimated that in the 3 days involved with this problem, we had used an extra $180 in electricity.I blame the Howell Chase management for sending an inexperienced technician to do a major job without sufficient training to know to call for backup when he doesn't understand why a system is malfunctioning. It was clear to me that this technician was aware that our system was not functioning properly when he left on Monday, but he was exhausted and didn't know what else to do so told me that everything was fine and left. - Helene Stoller
Howell-Chase Heating & Air Conditioning Inc. Overview Photos Intro Services Detail Location Reviews

Howell-Chase Heating & Air Conditioning Inc. Photos

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Howell-Chase Heating & Air Conditioning Inc. Introduce

For residents and businesses in Bluffton, South Carolina, a comfortable and functional environment depends on two critical systems: the electrical and the heating, ventilation, and air conditioning (HVAC). When issues arise with either, you need a professional who can diagnose and solve the problem efficiently and correctly. Howell-Chase Heating & Air Conditioning Inc. is that professional. They are not just an air conditioning contractor; they are a multi-faceted company that acts as a specialized electrician and HVAC contractor, providing a single, reliable point of contact for a broad spectrum of home and commercial service needs. This integrated approach ensures that complex projects, like installing a new generator or a full HVAC system, are handled with a holistic understanding of how these systems work together.

Howell-Chase Heating & Air Conditioning Inc. is a local business with deep roots in the community, and their expertise extends far beyond what their name might suggest. They function as a comprehensive contractor, expertly handling both electrical and HVAC systems. This dual specialization is a significant advantage, as it allows them to manage projects that involve both trades seamlessly. Whether it's upgrading a home's wiring to support a new air conditioner or installing a whole-house generator, their team of trained technicians can manage every aspect of the job. Their commitment to being a full-service provider means they can take on projects from installation to repair, ensuring that the work is not only completed but is done right the first time.

Howell-Chase is conveniently located at 270 Red Cedar St STE 104, Bluffton, SC 29910, USA. This central location allows them to serve the Bluffton community and the surrounding areas of the Lowcountry effectively. As a local company, they are intimately familiar with the unique climate of South Carolina, which helps them provide tailored solutions that are both effective and energy-efficient. Their office also features a wheelchair-accessible entrance, demonstrating their commitment to serving all members of the community.

Accessibility is a cornerstone of their service. Howell-Chase can be reached by phone at (843) 350-1478 or via their mobile number, +1 843-350-1478. They are known for their responsiveness, with a company website that advertises 24/7 emergency service and a guarantee for same-day service on true emergencies. This level of dedication provides invaluable peace of mind to their customers, especially during extreme weather conditions when an HVAC or electrical issue can become a serious matter of safety and comfort.

Howell-Chase Heating & Air Conditioning Inc. offers an extensive list of services that caters to both residential and commercial clients, covering a wide spectrum of electrical and HVAC needs.

  • Services Offered

  • Electrical installation, repair, and wiring upgrades
  • Electrical outlet and switch installation and repair
  • HVAC system maintenance, repair, and installation
  • Air conditioning and heating system installation and repair
  • Ductless heating & A/C services
  • Generator and heat pump installations
  • Duct and vent cleaning, installation, and repair
  • Thermostat installation and repair
  • Geothermal heating and cooling systems
  • Commercial and light commercial HVAC solutions

When it comes to choosing a professional for your home's electrical and HVAC needs, what is it about Howell-Chase that is worth choosing? While one provided review outlines a frustrating experience, other public information and reviews from other platforms highlight key strengths that are worth considering. The complex review itself reveals some important lessons about the company's commitment to customer satisfaction.

First, the company's willingness to rectify an issue is a significant point. Despite the initial frustrations with an inexperienced technician, the management at Howell-Chase showed a commitment to making things right by sending out an "experienced technician" to quickly and effectively fix the problem. This demonstrates that they stand behind their work and are dedicated to achieving customer satisfaction, even when a job doesn't go smoothly at first.

Second, the positive reviews, like the one from the customer who had a great experience with technician Kayleb, highlight the company's potential for excellent service. This technician was praised for being "GREAT," "perfectly" explaining everything, and showing the customer the old part that was removed. This transparency and commitment to educating the customer are highly valued qualities that can lead to a long-term partnership. It shows that when the right technician is on the job, the experience can be seamless and highly professional.

Another key factor is their dual expertise. As a company that handles both electrical and HVAC, they can provide a more integrated and comprehensive service. This can be particularly beneficial for complex projects that require knowledge of both systems, such as a new construction installation or a system upgrade. By having one contractor manage both, you can avoid the miscommunication and potential errors that can occur when multiple companies are involved.

Finally, their commitment to providing a wide range of services, including emergency repair, geothermal systems, and light commercial work, showcases their versatility and depth of knowledge. They are equipped to handle everything from a minor electrical issue to a major system overhaul, making them a reliable partner for any homeowner or business in the area.

In conclusion, Howell-Chase Heating & Air Conditioning Inc. is a local Bluffton business that serves as a professional and comprehensive electrical and HVAC contractor. While a single negative experience can be a point of concern, it is balanced by positive feedback and a clear commitment to customer satisfaction from the management team. Their broad range of services, combined with their responsiveness and dedication to providing integrated solutions, makes them a reliable and versatile choice for anyone in the South Carolina Lowcountry in need of professional electrical or HVAC work.

  • Features and Highlights

  • Specialized dual expertise in both electrical and HVAC services.
  • Offers emergency repair services for critical needs.
  • Committed to making things right when issues arise.
  • Technicians are often praised for being knowledgeable and transparent.
  • Provides a wide range of services for both residential and commercial clients.
  • Wheelchair-accessible entrance for customer convenience.
  • Experienced in handling complex installations, including generators and geothermal systems.
  • Contact Information

  • Address: 270 Red Cedar St STE 104, Bluffton, SC 29910, USA
  • Phone: (843) 350-1478

Howell-Chase Heating & Air Conditioning Inc. Services

  • Air Conditioning Contractor

  • A/C filter replacement
  • A/C system maintenance
  • A/C system repair
  • A/C system vent cleaning
  • Cleaning
  • Ductless heating & A/C services
  • HVAC duct & vent cleaning
  • HVAC duct & vent installation
  • HVAC duct & vent repair
  • HVAC system maintenance
  • HVAC system repair
  • Heating system installation
  • Heating system maintenance
  • Heating system repair
  • Install AC
  • Install thermostat
  • Installation
  • Repair HVAC
  • Thermostat installation
  • Thermostat repair
  • Ac Unit
  • Air Cleaner
  • Air Unit
  • Central Air Conditioners
  • Controls And Thermostats
  • Duct Systems
  • Ductless Systems
  • Emergency Air Conditioner Repair
  • Emergency Heat Pump Repair
  • Generator Installations
  • Geothermal Heating And Cooling
  • Geothermal Hvac Systems
  • Heat Pump Installations
  • Heat Pump Parts
  • Heat Pump Repair And Replacement
  • Heating And Cooling Systems
  • Humidity Control
  • Hvac Installations And Replacements
  • Installing And Servicing
  • Light Commercial Hvac
  • Lighting Upgrades
  • New Duct Work
  • Service All Makes And Models
  • Split Systems
  • Upgrades And Repair
  • Wiring Upgrades

Howell-Chase Heating & Air Conditioning Inc. Details

  • Accessibility

  • Wheelchair accessible entrance
  • Offerings

  • Repair services

Howell-Chase Heating & Air Conditioning Inc. Location

Howell-Chase Heating & Air Conditioning Inc.

270 Red Cedar St STE 104, Bluffton, SC 29910, USA

Howell-Chase Heating & Air Conditioning Inc. Reviews

An average rating of ★4.9 from 851 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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