Firestone Complete Auto Care Photos










Firestone Complete Auto Care Introduce
For anyone in South Carolina, especially in the Sumter area, keeping a vehicle in top condition is a high priority. Whether it's for the daily commute, a weekend trip to the coast, or navigating the city streets, a reliable car is a necessity. Finding a trusted local shop that can handle everything from a quick oil change to a complex engine repair is crucial. Firestone Complete Auto Care in Sumter has long been a go-to destination for drivers seeking professional, comprehensive vehicle services. More than just an auto parts store, this location functions as a full-service hub for all things automotive, providing a wide array of maintenance, repair, and tire services. This article is designed to give local South Carolina residents a detailed overview of what makes Firestone Complete Auto Care a convenient and reliable choice for their vehicle needs.
Firestone Complete Auto Care is a name synonymous with automotive expertise. This particular location in Sumter lives up to that reputation by offering a complete suite of car care services under one roof. They are much more than just a place to buy tires; they are a team of certified mechanics and technicians equipped to handle a vast range of vehicle issues. From the routine to the unexpected, they have the tools and knowledge to get your car back on the road safely and efficiently. Their business model focuses on convenience and trust, offering services that go beyond simple parts replacement to include diagnostics, full system repairs, and a guarantee on their work. The availability of on-site services, combined with options for in-store shopping and even curbside pickup for parts, makes for a flexible and customer-friendly experience.
Located at 243 Broad St, Sumter, SC 29150, USA, Firestone Complete Auto Care enjoys a prime and highly accessible location. Broad Street is a major thoroughfare in Sumter, making the shop easy to find for residents coming from any direction. The central location is a significant advantage, allowing for convenient access from various neighborhoods and commercial areas. The shop also features on-site parking, which makes it easy to pull in, drop off your vehicle, and proceed with your day. For customers who prefer to wait, the location is situated near various local businesses and amenities, providing options for passing the time.
The accessibility of this Firestone location extends to its physical features as well. It is designed to be welcoming to all customers, with a wheelchair-accessible entrance, parking lot, and restroom. This attention to detail ensures that every individual can comfortably access their services. The business also provides a safe and inclusive environment, as it is noted as an LGBTQ+ friendly and a transgender-safe space. This commitment to inclusivity, combined with a highly accessible physical location, contributes to a positive and stress-free customer experience.
Services Offered
- Tire Services: Comprehensive tire care including installation, rotation, balancing, repair, and replacement for cars, trucks, and SUVs, featuring brands like Bridgestone and Firestone.
- Oil Change Service: A variety of oil change options including conventional, high-mileage, and synthetic, coupled with a courtesy vehicle check, fluid level top-offs, and filter replacements.
- Brake Services: Full-service brake care, from routine brake pad replacement to more complex brake fluid flushes and rotor replacements.
- Auto A/C Repair: Diagnostics, maintenance, leak detection, and recharge services for your vehicle's air conditioning system to ensure it's ready for the South Carolina heat.
- Car Battery Services: Complete battery care including testing, diagnostics, installation, sales, and recycling for various battery types.
- Auto Repair & Diagnostics: Expert engine diagnostics, tune-ups, and repairs for issues indicated by the "check engine" light, fluid leaks, and other car troubles.
- Wheel Alignment: Precision wheel alignment services to ensure proper handling, tire longevity, and a smooth ride.
- Transmission Services: Diagnostics, fluid flushes, and general maintenance for your vehicle's transmission and drivetrain.
- Suspension Services: Repair and replacement of shocks, struts, and other suspension components to improve ride comfort and safety.
Features / Highlights
- Full-Service Automotive Care: Firestone offers a complete range of services under one roof, eliminating the need to visit multiple shops for different vehicle needs.
- Professional Mechanics: The shop is staffed with experienced mechanics who are capable of handling a wide variety of repairs and maintenance tasks.
- Convenient Services: The availability of curbside pickup, in-store shopping, and on-site services caters to different customer preferences and needs.
- Comprehensive Inspections: They offer free vehicle inspections and a courtesy vehicle check with every oil change, providing peace of mind and proactive maintenance advice.
- Service Guarantee: Firestone stands behind its work, offering a service guarantee that provides customers with a sense of security.
- Inclusive Environment: The store is a designated LGBTQ+ friendly and transgender-safe space, creating a welcoming atmosphere for all members of the community.
- Accessibility: Features like wheelchair-accessible parking, entrances, and restrooms make the location easy to use for all customers.
Contact Information
Address: 243 Broad St, Sumter, SC 29150, USA
Phone: (803) 305-0756
What is worth choosing
For residents of South Carolina, particularly in the Sumter area, choosing Firestone Complete Auto Care is a decision that brings with it a multitude of benefits. One of the most compelling reasons to choose them is their "complete" approach to auto care. Instead of being a specialized shop, they are a comprehensive hub for all things automotive. This versatility means you can get your tires rotated, oil changed, and brakes inspected all in one visit. This not only saves a tremendous amount of time but also allows a single team of professionals to get to know your vehicle's history, which can be invaluable for long-term maintenance and problem-solving.
Another key factor is the quality of their service and the professionalism of their staff. While one negative review points to a confusing and frustrating customer service issue, the positive feedback highlights a different experience. One customer's rave review about their perfect wheel alignment speaks to the high level of technical skill available at the shop. The technician's ability to "dial in" the alignment and get the steering wheel "perfectly set" demonstrates a level of expertise that is crucial for vehicle performance and safety. This suggests that while individual experiences may vary, the core technical capability of the mechanics is strong and reliable.
Finally, the convenience and accessibility of the Sumter location make it an excellent choice for the community. With appointments recommended but not required, customers have flexibility in their schedule. The on-site parking and accessible amenities ensure a smooth visit from start to finish. For a local resident, having a trusted, professional, and accessible auto care center that can handle everything from a simple check-up to a major repair is a significant advantage. The combination of comprehensive services, technical expertise, and a focus on customer convenience makes Firestone Complete Auto Care in Sumter a worthwhile choice for anyone looking to maintain their vehicle's health and performance.
Firestone Complete Auto Care Services
Tire Shop
- A/C Compressor
- A/C Maintenance Service
- Alignment Service
Ensures that your vehicle's wheels are properly aligned, which helps prevent uneven tire wear and improves handling. This service involves adjusting the angles of the wheels to meet the manufacturer's specifications.
- Auto A/C Repair
- Auto Maintenance
- Bridgestone Tires
Bridgestone tires are designed for your performance needs. Explore our different types of tires to find your perfect driving experience.
- Car Alignment
Similar to alignment service, this involves adjusting the angles of the wheels to the correct positions as per the manufacturer’s specifications to ensure even tire wear and proper handling.
- Car Or Truck
Services available for both cars and trucks to cater to a wide range of vehicles.
- Firestone Tires
Whether you're looking for all-season, winter, or summer tires, we'll inspect, repair, or replace your Firestone tires to ensure high-performance tires get you safely back on the road.
- Free Vehicle Inspections
- Front & Rear Suspension
- Point Inspection
- Radiator Service & Repair
- Rotor Replacement
Replacement of brake rotors to ensure efficient braking performance.
- Service Guarantee
- Shocks And Struts
- Tire Alignment
Adjusting the angles of the wheels to ensure proper alignment and even tire wear.
- Tire Balancing
Balancing the weight distribution of the tire and wheel assembly to ensure smooth and vibration-free operation.
- Tire Inspection
Thoroughly examining tires for tread depth, signs of damage, uneven wear, or other issues.
- Tire Installation
Professional installation of tires to ensure proper fitment and performance.
- Tire Maintenance
Offering tire maintenance tips and services, such as tire cleaning, tire sealant application, and tire inflation checks.
- Tire Pressure Monitoring System (TPMS) Service
Inspecting, diagnosing, and repairing issues with the TPMS sensors or system.
- Tire Repair
Patching or plugging punctured tires to fix small leaks and restore their functionality.
- Tire Replacement
Replace worn-out tires with new ones, ensuring safety and performance for your vehicle. Trustworthy and efficient.
- Tire Rotation
Moving tires from one position to another on the vehicle to promote even tread wear and extend tire life.
- Tire Service
Includes a variety of tire-related services such as tire installation, rotation, balancing, and repair to ensure your tires are in good condition and perform optimally.
- Tires
High-quality tire installation and expert tire repair services.
- Tires for Cars
A selection of tires suitable for passenger cars, offering a balance of performance, safety, and comfort for everyday driving.
- Tires for SUV
Offering a range of tire options specifically designed for SUVs, which provide better handling, durability, and performance suitable for these larger vehicles.
- Tires for Trucks
Specially designed tires to meet the needs of trucks, providing durability, load-carrying capacity, and performance for both on-road and off-road driving.
- Vehicle Repairs
- Vehicle Suspension Services
Inspection and repair services for vehicle suspension systems to ensure a smooth and stable ride.
- Wheel Alignment
Precision wheel alignment to enhance tire performance and extend its lifespan.
- Wheel Assembly
Inspection and repair of wheel assemblies to ensure proper alignment and balance.
- Wheel Balancing
Balances the weight of your vehicle's wheels to ensure a smooth ride and prevent uneven tire wear. This service involves attaching small weights to the wheels to correct any imbalances.
- Window Washer Fluid
Auto Air Conditioning Service
- AC Service
Expert AC service for all vehicle types, ensuring efficient and reliable cooling performance.
- AC System Cleaning
Cleaning and disinfecting the AC system to remove bacteria, mold, and unpleasant odors.
- AC System Inspection
Thoroughly examining the air conditioning system to identify any issues or potential problems.
- AC System Leak Detection and Repair
Identifying and fixing refrigerant leaks in the AC system to prevent loss of cooling capability.
- AC System Maintenance
Providing guidance on how to properly maintain the AC system, including filter replacement and regular checks.
- AC System Performance Testing
Evaluating the overall performance of the AC system, including temperature output and airflow.
- AC System Recharge
Adding refrigerant to the AC system to restore optimal cooling performance.
- Air conditioning
Diagnosis and repair of air conditioning systems to keep the vehicle cool and comfortable.
Oil Change Service
- Air & cabin filter replacement
Replacement of air and cabin filters to ensure clean and fresh air inside the vehicle.
- Air Filter Inspection
Checking the air filter to determine if it needs cleaning or replacement.
- Conventional Oil Change
Uses traditional petroleum-based oil. This type of oil change is usually recommended for older vehicles or those that do not require synthetic oil.
- Courtesy Vehicle Check
Quick check-up of the vehicle to ensure everything is in working order.
- Fluid Level Checks
Checking and topping off other vital fluids in the vehicle, such as coolant, brake fluid, power steering fluid, and windshield washer fluid.
- High-Mileage Oil Change
Uses specially formulated oil designed for vehicles with high mileage. This oil helps reduce oil consumption, minimize leaks, and extend the life of the engine.
- Indicator Light
Diagnosis and resolution of indicator lights to address any underlying issues.
- Lubrication
Applying lubricant to key components, such as door hinges, to ensure smooth operation.
- Oil Service
General term for an oil change service that includes draining old oil, replacing it with new oil, and changing the oil filter. It may also include checking other fluid levels and a basic vehicle inspection.
- Oil and Filter Replacement
Draining the old engine oil and replacing it with fresh, high-quality oil. The oil filter is also replaced during this process.
- Oil change
Efficient and thorough oil change services to keep the engine running smoothly.
- Scheduling Maintenance
Convenient scheduling of regular maintenance services to prevent potential issues.
- Standard Oil Change
Involves draining the old engine oil and replacing it with new oil to lubricate the engine properly. This service typically includes replacing the oil filter.
- Synthentic Oil Change
Uses synthetic oil, which is designed to provide better performance and protection than conventional oil. It lasts longer and is suitable for high-performance and newer vehicles.
- Tire Pressure Check
Verifying and adjusting tire pressure to the recommended levels.
- Windshield Wiper Blades
Replacement of windshield wiper blades to ensure clear visibility during inclement weather.
- Wiper Blade Check
Assessing the condition of wiper blades and recommending replacement if necessary.
Car Battery Store
- Alternator Replacement & Repairs
Replacement and repair of alternators to ensure proper electrical system functioning.
- Battery Diagnostics
Inspection of key starting and charging system parts and functions that may include the battery, alternator, starter, and voltage level
- Battery Inspection
Inspecting the battery's condition, checking for corrosion and ensuring proper connections.
- Battery Installation
Professional installation of car batteries to ensure proper fit and function.
- Battery Maintenance
Providing guidance and products for maintaining and prolonging the life of car batteries.
- Battery Recycling
Proper disposal and recycling of old or used car batteries in an environmentally friendly manner.
- Battery Sales
Offering a wide selection of car batteries for various makes and models.
- Battery Sizing
Review of car’s electrical system and current battery to find your vehicle’s recommended battery group size and type
- Battery Testing
Testing the condition and performance of car batteries to determine if replacement is necessary.
- Battery Warranty
Providing warranty services for car batteries, including replacements or repairs if covered.
- Car battery store
High-quality car battery replacement for cars, vans, trucks, and SUVs.
- Recessed Top-Post Battery
Recessed top-post batteries are compatible with most European makes and models.
- Side-Post Battery
Side-post batteries are compatible with most General Motors vehicle makes and models.
- Standard Top-Post Battery
Standard top-post batteries are compatible with most American and Japanese makes and models.
- Starting And Charging Systems
Diagnosis and repair of starting and charging systems to ensure proper functioning.
Auto repair shop
- Auto Maintenance
Regular maintenance services to keep the vehicle in top condition and prevent potential issues.
- Auto Repair
Comprehensive repair services for all aspects of the vehicle, ensuring optimal performance.
- Auto engine diagnostic
State-of-the-art engine diagnostic services to identify and resolve any engine issues.
- Belts And Hoses
Inspection and replacement of belts and hoses to prevent breakdowns and ensure proper functioning.
- Big Repairs
Expert repair services for major automotive issues to restore the vehicle's performance.
- Car Inspections
Thorough inspections to identify any potential problems and ensure overall vehicle safety.
- Car Troubles
Diagnostic services to identify and resolve various car troubles and issues.
- Check Engine Light Diagnostics
If you have a check engine light showing, our certified technicians use advanced diagnostics to identify the issue and explain what’s going on under the hood. Whether it’s a small, or a serious engine problem, we’ll pinpoint the cause and recommend the right fix. Call or schedule with us today!
- Complete Vehicle Inspection
Detailed inspection of the entire vehicle to identify any potential issues.
- Dashboard Lights
Diagnosis and resolution of dashboard warning lights to address any underlying issues.
- Engine Cooling System Services
Repairing or replacing components of the engine cooling system, such as radiators, water pumps, or thermostats, to prevent overheating.
- Engine Repair Diagnostics
Using specialized tools and equipment to identify and diagnose engine issues.
- Engine Tune Up
Performing routine maintenance tasks to optimize engine performance, such as spark plug replacement, fuel system cleaning, and ignition timing adjustment.
- Fluid Leaks
Identification and repair of fluid leaks to prevent further damage and maintain vehicle performance.
- Front & Rear Suspension
Inspection and repair of front and rear suspension systems for a smooth and safe ride.
- Schedule Repair
Easy scheduling of repair services to address any automotive problems.
- Starter Problems
Diagnosis and repair of starter problems to ensure reliable vehicle starting.
- Steering & suspension repair
Repair and maintenance of steering and suspension systems for a smooth and comfortable ride.
- Vehicle Repairs
Expert repairs for various automotive issues to restore functionality and performance.
Brake Shop
- Brake Anit-Lock Braking System (ABS) Repair
Diagnosing and repairing issues with the ABS system to ensure its proper functioning.
- Brake Fluid Flush
Flushing out old brake fluid and replacing it with fresh fluid to maintain optimal brake performance and prevent brake system corrosion.
- Brake Inspection
Thoroughly examining the brake system to assess the condition of brake pads, rotors, calipers, brake lines, and other components.
- Brake Pad Replacement
Removing worn-out brake pads and installing new ones to ensure proper braking performance.
- Brake Pads
Replacing the brake pads, which are crucial components that press against the brake rotor to create the friction needed to stop your vehicle. Regular replacement ensures safe braking performance.
- Brake Repair
Comprehensive service that can include the replacement of brake pads, rotors, calipers, and other components to ensure the braking system is functioning safely and effectively.
- Brake Replacement
Replacing worn-out brake hardware, such as springs, clips, and pins, to maintain proper brake pad positioning and operation.
- Brake Rotor Replacement
Machining the brake rotors to remove uneven wear or replacing them if they are damaged or worn beyond repair.
- Brake Services
Inspection, repair, and replacement of brake systems to ensure optimal safety and performance.
- Front And Rear Brake Pads
Replacement of front and rear brake pads to ensure optimal braking performance.
Transmission Shop
- Drivetrain Inspection
Thorough inspection of the drivetrain to identify any potential issues or wear in the drivetrain components.
- Transmission Diagnostic Service
Conducting comprehensive diagnostics to identify and troubleshoot transmission-related issues.
- Transmission Fluid Flush
Flushing out the old transmission fluid and replacing it with fresh fluid to improve performance and longevity.
- Transmission Maintenance
Performing routine maintenance tasks on the transmission system, such as filter replacement or fluid level checks.
Mechanic
- Mechanic Services
General mechanic services, including diagnostics, repairs, and maintenance for all vehicle makes and models to ensure optimal performance and safety.
Firestone Complete Auto Care Details
Service options
- Curbside pickup
- In-store shopping
- Onsite services
- Delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Offerings
- Oil change
Amenities
- Mechanic
- Restroom
Crowd
- LGBTQ+ friendly
- Transgender safespace
Planning
- Appointments recommended
Recycling
- Batteries
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Firestone Complete Auto Care Location
Firestone Complete Auto Care
243 Broad St, Sumter, SC 29150, USA
Firestone Complete Auto Care Reviews
priceoiltruckbrakejobmoneydrivingtechniciansteamair
★ 5★ 4★ 3★ 2★ 1I have always recommended them for alignments to my customers not any more!!! I Dropped a truck off for an alignment. Confused my truck for another truck Called me to pickup my truck which apparently they NEVER TOUCHED! A part that wasn’t an issue popped loose and busted a tire asked for a manager, who apparently is on vacation no ACTING MANAGER! On staff. Highly disappointed as I have been in customer service 14 years in how the situation was handled even offered if they would meet me half way if they would replace the tire guy just flat said no since it wasn’t there fault but claiming they worked on the truck and didn’t wasn’t there fault I’m so confused 🤔
Jul 16, 2025 · Sammantha BooneHad the best alignment experience here of any Firestones I've been to (lived in Arizona and Colorado too, plus hit a couple while traveling the US for a few years). Guys got me in same day and it was the most dialed in, perfectly set steering wheel and all. Much appreciated 👍
Mar 05, 2025 · Tom CIf I cld give them zero stars I wld. My vehicle sat there as I went shopping and returned. After 2 hrs I offered to apply cos I’m an Army mechanic (Vet) They said I’d be next and another 30 min elapsed. I then went to the counter and asked for the phone number to corporate. As I’m on the phone someone comes up and takes my vehicle around back. I never see it enter a bay but in less than an hr when I asked how long it wld take I am informed that it is finished. It was parked way around the side of the building where I saw him drive off and it’s still doing the same thing. I have a lifetime warranty on my vehicles and only go there. But I moved from Charleston here and didn’t have this problem there. I will not return to this location for anything!
Sep 01, 2025 · Mein CognegroMy husband was in need of brakes on his truck and with his work schedule, he’s only able to on Sundays. So we made an appointment to go have his brakes replaced. When we went in the gentleman at the front acted like he would have rather been anywhere but there. He then said that we were required to have the rotors replaced as well because they won’t touch the truck unless new rotors were put on, mind you the rotors on the truck were practically brand new. We said we just wanted the brakes not the rotors and he said they absolutely couldn’t. We were in a rock and a hard place so we just said go ahead. However on the website it said they resurfaced rotors but they were claiming they don’t in person. Then we were called saying a new right front caliper was needed because they couldn’t get it “unstuck” so there was another $500. Now we are $1600 in the hole and upon looking at the truck at pickup, they didn’t even clean the manufacturer oil off of the brakes. Ever heard of brake cleaner? I submitted my survey and the manager Charlie reached out and that got absolutely nowhere. He kept saying how we have the right to refuse rotors and it would just be noted but when we told him the guy at the front said they wouldn’t touch it without them he then says “oh well he’s new” then take him away from customer interaction until he is fully and properly trained. Now we just feel scammed out of $1600 for crappy service and unnecessary work done. They surely do know how to take advantage of customers. I understand things have gone up in today’s economy but this just feels absolutely absurd and like highway robbery. We will not be back and will not be referring anyone to this establishment or any of the other Firestone locations.
May 29, 2025 · Madison SmithCame in this morning at 10:45am with an 11am appointment to repair a flat tire. After sitting for an hour and 45 minutes and watching folks come and go that arrived after I did, I decided to grab my tire and find someone who was willing to help me. Went to Mavis Tire and was in and out in less than 15 minutes!! And after telling them about my morning with you guys, they gave me a 25% discount! So I will thank you for that…
Jun 22, 2025 · Kenny Johnson
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