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Chesapeake Heating & Cooling Services

Heating Contractor
A/C system repair
Ductless heating & A/C services
HVAC system maintenance
Heating system installation
Install AC
Install thermostat
Repair HVAC
Ac Units
Commercial Preventative Maintenance
Equipment Replacement
Heating And Cooling
Portable Ac
Preventative Maintenance Agreements
Residential And Commercial
Routine Maintenance Can

Air Conditioning Contractor
Cleaning

Chesapeake Heating & Cooling Details

Offerings
Repair services

Chesapeake Heating & Cooling Location

Chesapeake Heating & Cooling

Virginia Chesapeake Greenbrier West Sam's Drive

1437 Sam's Dr, Chesapeake, VA 23320, USA

Chesapeake Heating & Cooling Reviews

An average rating of ★2.6 from 26 user reviews.

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★ 5★ 4★ 3★ 2★ 1

DO NOT USE THEM. By far the worst company I've ever dealt with. They came to instal my unit... The unit didn't work . When I had another company come out they explained to me that whoever installed my unit forgot to instal an important part. They broke it down by comparing it to building a car with no oil it. The home warrenty company explained to me I had to stick with them and wasn't allowed to use another company. They came and fixed the problem but left a leaky line which caused a hole in my roof, but of course that wasn't their fault. Big shocker there. After all else the unit gave out two weeks later. I had the company yet again come out and fix the situation which in turn the unit only worked for about two days. I gave up on having air conditioning. Now it's in the 90s daily and we still have no ac. The people at the company themselves were nice but can't seem to get the job done. I strongly recommend not using this company. I'm going to be reporting them to the BBB. Hope this review was helpful.
Feb 06, 2024 · Jesse Braade
DO NOT USE THEM. By far the worst company I've ever dealt with. They came to instal my unit... The unit didn't work . When I had another company come out they explained to me that whoever installed my unit forgot to instal an important part. They broke it down by comparing it to building a car with no oil it. The home warrenty company explained to me I had to stick with them and wasn't allowed to use another company. They came and fixed the problem but left a leaky line which caused a hole in my roof, but of course that wasn't their fault. Big shocker there. After all else the unit gave out two weeks later. I had the company yet again come out and fix the situation which in turn the unit only worked for about two days. I gave up on having air conditioning. Now it's in the 90s daily and we still have no ac. The people at the company themselves were nice but can't seem to get the job done. I strongly recommend not using this company. I'm going to be reporting them to the BBB. Hope this review was helpful.
Feb 06, 2024 · Jesse Braade
This company was used by our Hone Warranty company. They didn't call to set up an appointment, I had to call them 2 days after the service call was put in. They came out on time and the tech spent 5 minutes looking at it and said there was nothing he could do as it was not acting up while he was standing there. Why the heck would I put in a service call for intermittent functionality for no reason? I'm having the home warranty company send someone else out who will actually do the job they're being paid for.
May 23, 2018 · Brian Wolfe
This company was used by our Hone Warranty company. They didn't call to set up an appointment, I had to call them 2 days after the service call was put in. They came out on time and the tech spent 5 minutes looking at it and said there was nothing he could do as it was not acting up while he was standing there. Why the heck would I put in a service call for intermittent functionality for no reason? I'm having the home warranty company send someone else out who will actually do the job they're being paid for.
May 23, 2018 · Brian Wolfe
I had a very poor experience in July with Mason's Heating and Cooling. First American Home Warranty assigned Mason's to my case for an HVAC unit that would not power on. The issue began on Thursday.Mason's sent out a technician within 2 days of my calling First American. They came out and diagnosed a refrigerant leak in the HVAC system. They also mentioned that the coils on the condenser needed to be cleaned, which would not be covered under the home warranty. I told them I would be interested in having this service performed. I was told I would get a call from the office first thing on Monday morning to schedule the repair.I didn't get a call on Monday (4 days after the issue began), so I called the office Tuesday (5 days) morning. The receptionist didn't know what was going on, so she said she'd talk to the technician and give me a call back. By the end of the day Tuesday, I hadn't gotten a call back, so I called again for an update. Still no update - she hadn't been able to reach the technician.Upset and frustrated that my A/C was still out during the hottest month of the year, I called First American to ask that my case be reassigned to another contractor. They said it wasn't possible, but they called Mason's on my behalf for an update. They found out Mason's had put my case "on hold" awaiting my condensers to be cleaned, which is something I already asked them to do for me.Mason's called me and scheduled this for Thursday (7 days). On Thursday, the technician couldn't work on it because it was raining, so he came back out Friday (8 days) to fix the refrigerant leak. The HVAC still wouldn't turn on, so the technician identified that it was the compressor. He said he'd have to call First American to approve the repair, which he said he couldn't do until Monday (which was inaccurate).On the following Monday (11 days), I called in the afternoon because I still didn't have a status update. No updates - I was promised a call back.On Tuesday (12 days), I called First American again, who could do nothing for me. I got a call that afternoon from Mason's saying they didn't have the part available, so they'd have to order it. It would be in by the following Tuesday (19 days), so they'd schedule my repair for Wednesday (20 days).On Wednesday (20 days later), I got a call saying there was a miscommunication in their supply house. The compressor wouldn't be in until Friday or Saturday.The lady with whom I spoke said she would try to squeeze me in on Friday (22 days) or Saturday (23 days) if the part came in on time, but she'd leave an appointment for me on Monday (25 days) just in case.I called on Friday (22 days) to check on the status and see if they were going to be able to fit me in over the weekend. She confirmed the part came in and needed to schedule an appointment with the technician. She promised to call me back, and never did. I called before the end of the day and she still had no update.I tried calling on Saturday (23 days) for an update. No luck.On Monday (24 days), I called and left a message asking when they would be out. They didn't save me an appointment.So they came out on Tuesday (25 days later) to repair the HVAC. They arrived 1.5 hours late from the appointment time I received.This company is unprofessional and disorganized. They do not value customers, they do not return your calls, and they lie to you. Do they treat all customers this way, or is it only customers with Home Warranties?
Mar 24, 2015 · Tim Riggs
I had a very poor experience in July with Mason's Heating and Cooling. First American Home Warranty assigned Mason's to my case for an HVAC unit that would not power on. The issue began on Thursday.Mason's sent out a technician within 2 days of my calling First American. They came out and diagnosed a refrigerant leak in the HVAC system. They also mentioned that the coils on the condenser needed to be cleaned, which would not be covered under the home warranty. I told them I would be interested in having this service performed. I was told I would get a call from the office first thing on Monday morning to schedule the repair.I didn't get a call on Monday (4 days after the issue began), so I called the office Tuesday (5 days) morning. The receptionist didn't know what was going on, so she said she'd talk to the technician and give me a call back. By the end of the day Tuesday, I hadn't gotten a call back, so I called again for an update. Still no update - she hadn't been able to reach the technician.Upset and frustrated that my A/C was still out during the hottest month of the year, I called First American to ask that my case be reassigned to another contractor. They said it wasn't possible, but they called Mason's on my behalf for an update. They found out Mason's had put my case "on hold" awaiting my condensers to be cleaned, which is something I already asked them to do for me.Mason's called me and scheduled this for Thursday (7 days). On Thursday, the technician couldn't work on it because it was raining, so he came back out Friday (8 days) to fix the refrigerant leak. The HVAC still wouldn't turn on, so the technician identified that it was the compressor. He said he'd have to call First American to approve the repair, which he said he couldn't do until Monday (which was inaccurate).On the following Monday (11 days), I called in the afternoon because I still didn't have a status update. No updates - I was promised a call back.On Tuesday (12 days), I called First American again, who could do nothing for me. I got a call that afternoon from Mason's saying they didn't have the part available, so they'd have to order it. It would be in by the following Tuesday (19 days), so they'd schedule my repair for Wednesday (20 days).On Wednesday (20 days later), I got a call saying there was a miscommunication in their supply house. The compressor wouldn't be in until Friday or Saturday.The lady with whom I spoke said she would try to squeeze me in on Friday (22 days) or Saturday (23 days) if the part came in on time, but she'd leave an appointment for me on Monday (25 days) just in case.I called on Friday (22 days) to check on the status and see if they were going to be able to fit me in over the weekend. She confirmed the part came in and needed to schedule an appointment with the technician. She promised to call me back, and never did. I called before the end of the day and she still had no update.I tried calling on Saturday (23 days) for an update. No luck.On Monday (24 days), I called and left a message asking when they would be out. They didn't save me an appointment.So they came out on Tuesday (25 days later) to repair the HVAC. They arrived 1.5 hours late from the appointment time I received.This company is unprofessional and disorganized. They do not value customers, they do not return your calls, and they lie to you. Do they treat all customers this way, or is it only customers with Home Warranties?
Mar 24, 2015 · Tim Riggs
Our technician was great! Our heat went out sometime last night and my daughter and I woke up to 55 degrees. Brrr!! Our first call to our Home warranty yielded a company that wouldnt come out for two days () so I pushed for a different company. They then assigned us this company who offered to come out immediately! Professional and courteous, they got us in quickly! They were able to diagnose the issue in our furnace quickly and promptly replace the part! All in all, under an hour! I would absoletly reccomend this company. I have to say, I was a little scared after reading the reviews but these guys proved to be nothing short of everything that we needed! Thank you for helping me and my little girl stay warm! ** Also, thank you for not leaving after I was a few minutes late since I had to get my daughter !
Feb 20, 2019 · Michelle G
Our technician was great! Our heat went out sometime last night and my daughter and I woke up to 55 degrees. Brrr!! Our first call to our Home warranty yielded a company that wouldnt come out for two days () so I pushed for a different company. They then assigned us this company who offered to come out immediately! Professional and courteous, they got us in quickly! They were able to diagnose the issue in our furnace quickly and promptly replace the part! All in all, under an hour! I would absoletly reccomend this company. I have to say, I was a little scared after reading the reviews but these guys proved to be nothing short of everything that we needed! Thank you for helping me and my little girl stay warm! ** Also, thank you for not leaving after I was a few minutes late since I had to get my daughter !
Feb 20, 2019 · Michelle G
These people installed a system that works. Unfortunately, they did not remove the old one. They just wrapped their new flexible system around the old metal box one. They removed a few pipes I guess so it looked like they were taking stuff away. They weren't. They actually left one of the old returns dropped, detached, and open still going to the return vent into my house. Allowed all manner of bugs to crawl up until we noticed and taped it off on the inside. I went under the house to take a peek and that's when I saw all the old equipment still there. They refused to come back and remove it, even though it was specifically listed in the contract, and because I am Military and was deployed a lot and then transferred, I couldn't get it scheduled in small claims court. They are not to be trusted without direct supervision. Twice they replied with 'Oh no, we will be right over to look at it'. They did. And after they did they said 'Oh no, we will send a team out to take care of this.' Then they didn't. Ever. It has been ten years since and I call annually and now get no response. Can't even tell if they are still in business. In case they are, don't. I WILL REVISE THIS REVIEW IF THEY EVER COME BACK.
Jul 23, 2021 · Michael Monteith
These people installed a system that works. Unfortunately, they did not remove the old one. They just wrapped their new flexible system around the old metal box one. They removed a few pipes I guess so it looked like they were taking stuff away. They weren't. They actually left one of the old returns dropped, detached, and open still going to the return vent into my house. Allowed all manner of bugs to crawl up until we noticed and taped it off on the inside. I went under the house to take a peek and that's when I saw all the old equipment still there. They refused to come back and remove it, even though it was specifically listed in the contract, and because I am Military and was deployed a lot and then transferred, I couldn't get it scheduled in small claims court. They are not to be trusted without direct supervision. Twice they replied with 'Oh no, we will be right over to look at it'. They did. And after they did they said 'Oh no, we will send a team out to take care of this.' Then they didn't. Ever. It has been ten years since and I call annually and now get no response. Can't even tell if they are still in business. In case they are, don't. I WILL REVISE THIS REVIEW IF THEY EVER COME BACK.
Jul 23, 2021 · Michael Monteith