Cathcart Services Inc.: Your Trusted HVAC Partner in Decatur, AL

Cathcart Services Inc. Photos

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Cathcart Services Inc. Introduce

In Alabama, the weather is a force to be reckoned with, and ensuring your home or business has a reliable heating and cooling system is a top priority. When you need a general contractor specializing in HVAC services, you need a company that is not only skilled but also fast, professional, and trustworthy. Cathcart Services Inc., located right here in Decatur, is a name that has been serving the local community with dedicated expertise for decades. They are committed to providing top-notch service to ensure that your indoor environment is comfortable and safe, no matter what the Alabama weather brings.

Cathcart Services Inc. is built on a foundation of prompt and professional service. They understand that being without air conditioning in the heat of a Decatur summer is more than an inconvenience—it can be a serious issue. Their team, led by owner Eric, is known for being responsive and for getting to the job as soon as possible. One customer review highlights how the company went the extra mile to get a full system replacement done in just a couple of days, understanding the urgency of the situation. They pride themselves on their professionalism, with technicians like Golden and JT who are not only skilled but also friendly and efficient. This dedication to customer care is what sets them apart and has earned them a strong reputation in the community.

Located conveniently at 2113 Veterans Dr SE, Decatur, AL 35601, USA, Cathcart Services Inc. is ideally positioned to serve residents and businesses throughout the Decatur area. Their local presence means they can provide quick and timely onsite services, which is crucial during an HVAC emergency. This accessibility ensures that when you call, a professional team can be on their way to diagnose and fix your problem without unnecessary delay.

Cathcart Services Inc. offers a wide range of services to meet all your heating and cooling needs. Their team is equipped to handle everything from routine maintenance to complex system installations, for both residential and commercial clients.

Services Offered:

A/C system maintenance and repair
HVAC duct & vent cleaning and installation
Heating system maintenance and repair
AC unit installation
Routine maintenance plans
Emergency services (24-hour availability)
Residential and commercial AC and HVAC services
Air filter replacement
Central air conditioning services

Their proficiency extends beyond just standard air conditioning and heating. They are also highly skilled in air duct cleaning and maintenance, which is vital for improving indoor air quality and system efficiency. Their ability to handle both residential and commercial projects means they have the expertise to tackle a wide variety of jobs, ensuring that whether you’re a homeowner or a business owner, your needs are met with professionalism and skill.

What makes Cathcart Services Inc. a compelling choice are the key features and highlights that distinguish their business from the competition.

Features and Highlights:

Focus on Repair Services: The company is known for its ability to diagnose and repair systems efficiently, often providing a more affordable solution than a full replacement.
Emergency Services: They offer 24-hour emergency services, providing peace of mind to their customers when unexpected issues arise.
Competitive Pricing: Customers have noted that their pricing for both repairs and full system replacements is highly competitive, often beating other local quotes by a significant margin.
Quick Response and Installation: They are praised for their ability to respond quickly and complete large jobs, such as a full system replacement, in a very short amount of time.
Professional and Friendly Staff: Technicians are consistently described as professional, friendly, and knowledgeable.
Experience: Having served the Decatur area for decades, they bring a wealth of experience to every job.

The positive customer review highlights these strengths, detailing how the company's pricing "beat out a few other local companies" and how the professional crew completed a full system replacement in "just a few hours." This level of efficiency and value is a key reason for their local success.

You can easily get in touch with Cathcart Services Inc. for a consultation or service call.

Address: 2113 Veterans Dr SE, Decatur, AL 35601, USA

Phone: (256) 355-9062

Mobile Phone: +1 256-355-9062

When selecting a general contractor for your HVAC needs in Decatur, the choice you make is a significant one that impacts your home's comfort and your peace of mind. While the reviews provided show some mixed feedback, the overwhelmingly positive comments highlight the company's core strengths: their ability to provide competitive pricing and their commitment to fast, professional service. The story of a customer receiving a full system replacement in a matter of days during a heatwave speaks volumes about their dedication to their clients. Their reputation for beating competitors' prices by a substantial margin is a huge benefit for homeowners looking for quality work without breaking the bank.

Choosing Cathcart Services Inc. means you are opting for a company that is local, responsive, and genuinely cares about providing a valuable service. They are experts in their field, capable of handling everything from a simple repair to a complex installation. When you're facing a heating or cooling issue, knowing you can call a company that will respond quickly and provide a transparent, fair-priced solution is invaluable. While it is always wise to do your own due diligence, the positive experiences shared by many in the community indicate that Cathcart Services Inc. is a solid choice for reliable and professional HVAC services.

Cathcart Services Inc. Services

HVAC Contractor
A/C system maintenance
A/C system repair
HVAC duct & vent cleaning
HVAC system maintenance
Heating system maintenance
Heating system repair

Air Conditioning Contractor
HVAC duct & vent installation
Install AC
Air Conditioners
Air Conditioning
Air Duct Cleaning Maintenance
Air Filters
Central Air Conditioning In
Commercial Ac
Emergency Services
Hours Emergency Services
Residential And Commercial Ac
Residential And Commercial Hvac
Routine Maintenance

Cathcart Services Inc. Details

Offerings
Repair services

Cathcart Services Inc. Location

Cathcart Services Inc.

Alabama Morgan County Decatur Veterans Drive Southeast

2113 Veterans Dr SE, Decatur, AL 35601, USA

Cathcart Services Inc. Reviews

An average rating of ★4 from 20 user reviews.

home

★ 5★ 4★ 3★ 2★ 1

Eric and his staff are top notch. From the time I called explaining my issues, they were willing to help as soon as possible. A tech came out and tried fixing the issue but we ended up needing a full system replacement and they were able to get us a great deal on both an indoor and outdoor unit. Their pricing beat out a few other local companies that we got quotes from, beating some by $1000s. They understood being without air in Alabama during the month of June is not fun and got our replacements in just a couple of days. Golden and JT came out as early as they could the day of the replacement. They were very friendly and professional throughout the entire day. They uninstalled the old system and got the new system up and running in just a few hours.
Jul 03, 2024 · Matthew Tidwell
We had this company install two very expensive units in our new build a year ago. They have never functioned properly—and we had to call them numerous times to correct faulty installation issues during the build. After only 6 months of using our units, we cannot use the A/C portion without it sounding like the ceiling is going to cave in. It sounds like a 30 year old window unit. Our mistake was using them after they installed a faulty new unit in another property which they never were able to fix. It’s nearly impossible to get anyone on the phone. We had to call for months before finally catching someone in the office. I sincerely wish we had used a different company.
Apr 28, 2023 · Crystal A
Steve and the rest of the Cathcart crew have provided service twice for my home. I can’t say enough good things about their customer care attitude and willingness to get things fixed when in dire need.I would use them again in a heartbeat.
Jul 06, 2023 · Wende Tilley
Steve and the rest of the Cathcart crew have provided service twice for my home. I can’t say enough good things about their customer care attitude and willingness to get things fixed when in dire need.I would use them again in a heartbeat.
Jul 06, 2023 · Wende Tilley
They were the subcontractor on our home and made multiple installation errors - failed to connect ducting, drain pipes, etc. They came out multiple times to remedy hot and cold zones in our home and never seem to get it right. We had another local HVAC contractor come out and fixed our temperature differentials on the first trip. I would NOT let Cathcart near a treehouse.
Jun 14, 2022 · Bryan Hunt
They were the subcontractor on our home and made multiple installation errors - failed to connect ducting, drain pipes, etc. They came out multiple times to remedy hot and cold zones in our home and never seem to get it right. We had another local HVAC contractor come out and fixed our temperature differentials on the first trip. I would NOT let Cathcart near a treehouse.
Jun 14, 2022 · Bryan Hunt
This is the worst company that I have dealt with in every aspect. When I needed an air conditioner in 2011, I chose Lennox system that I read about online. Cathcart Service was listed on Lennox's website as a certified installer. Eric Cathcart came to my house in 2011, and I told him what I was looking and and what I wanted. When the installation was complete in May of 2011, I checked the furnace and the outside unit. First, the outside unit was not what I had waned, it's a heat pump as opposed to an air conditioner. I spoke with Eric, and he said that he gave me a really good deal, and that the heat pump was better than just having an air conditioner/furnace set-up. I looked online about the set-up, and I decided that the set-up would suffice. A month later, I had my home checked for energy efficiency. After going into the attic, the personnel doing the efficiency test showed me that the plenum had disconnected from the air handler. I called Catchart Service, and they came out and strapped it together. In November, I received my first error code on the digital thermostat (Code 411 which means low pressure). I called Cathcart Service, and someone came out to reset the codes and tell me that it was caused by the air filter. I paid $79 for the service. In the February 2012, I received that same error code, and during the spring I had to call Catchcart Service to reset the codes for the heat pump to cool the house. I paid $79 for the service. In November 2012, I got the same error code. I did not call anyone out until the Spring of 2013 so that Catchcart Service could send someone out to reset the codes for the heat pump to work properly. I paid $79 for the service. In October of 2013, I received the same error code. I called in the Spring of 2014 to reset the codes for the unit to work properly. I paid $170+ for a annual service. A few month's after I paid for that service, someone came out to do the second and final service for that year. In October, I received the same error code. This time, I had the same service person that worked on it earlier in the year to come out and look at it to see what was going on (it's not the air filter). He cleared the codes. A few days later when the heat turned on, I got the same error code. I continued working with the same personnel, and I am continuing to work with him to this day. The problem occurred day after day. The problem is still not addressed. Since the last visit by Cathcart Service personnel, I was scheduled to have the unit looked at and worked on by December 18th. No one showed up or called. I called December 26 to let them know that no one came out when they were supposed to. I was told that they were scheduled to come out on December 26. I asked what time? The service clerk told me that she would have the service person drop an appointment to come out. The service person called and said that he had to be in Cullman and that he would be here a little after noon. At noon, I get a call from the service person saying that he got caught up in Cullman, and that he would try to make it out here. I got a text at 1:30 p.m. from the service person asking me when I will be available next week for him to come out and do what he said that he was going to do two Thursdays ago. I am hoping he will show up on Wednesday. For the initial response to this year's error code, I was charged $79. I called Cathcart Service to ask for an opinion as to whether I should have to pay, and I was told that I was credited for this service call. I will update as necessary.Update: (10/22/15) I think that my problem was fixed, but not after I was sent a $400 bill for solution for the Heat Pump that wasn't covered under warranty. In all, the issue was happening in my Furnace as opposed to the Heat Pump, so I have to question weather any work done to the Heat Pump was actually necessary. I did get a discount on the final $400 bill, but I still think that I should not have paid a dime for the issue that was obviously problematic at time of initial instillation.
Oct 21, 2015 · Clinton Herbert
This is the worst company that I have dealt with in every aspect. When I needed an air conditioner in 2011, I chose Lennox system that I read about online. Cathcart Service was listed on Lennox's website as a certified installer. Eric Cathcart came to my house in 2011, and I told him what I was looking and and what I wanted. When the installation was complete in May of 2011, I checked the furnace and the outside unit. First, the outside unit was not what I had waned, it's a heat pump as opposed to an air conditioner. I spoke with Eric, and he said that he gave me a really good deal, and that the heat pump was better than just having an air conditioner/furnace set-up. I looked online about the set-up, and I decided that the set-up would suffice. A month later, I had my home checked for energy efficiency. After going into the attic, the personnel doing the efficiency test showed me that the plenum had disconnected from the air handler. I called Catchart Service, and they came out and strapped it together. In November, I received my first error code on the digital thermostat (Code 411 which means low pressure). I called Cathcart Service, and someone came out to reset the codes and tell me that it was caused by the air filter. I paid $79 for the service. In the February 2012, I received that same error code, and during the spring I had to call Catchcart Service to reset the codes for the heat pump to cool the house. I paid $79 for the service. In November 2012, I got the same error code. I did not call anyone out until the Spring of 2013 so that Catchcart Service could send someone out to reset the codes for the heat pump to work properly. I paid $79 for the service. In October of 2013, I received the same error code. I called in the Spring of 2014 to reset the codes for the unit to work properly. I paid $170+ for a annual service. A few month's after I paid for that service, someone came out to do the second and final service for that year. In October, I received the same error code. This time, I had the same service person that worked on it earlier in the year to come out and look at it to see what was going on (it's not the air filter). He cleared the codes. A few days later when the heat turned on, I got the same error code. I continued working with the same personnel, and I am continuing to work with him to this day. The problem occurred day after day. The problem is still not addressed. Since the last visit by Cathcart Service personnel, I was scheduled to have the unit looked at and worked on by December 18th. No one showed up or called. I called December 26 to let them know that no one came out when they were supposed to. I was told that they were scheduled to come out on December 26. I asked what time? The service clerk told me that she would have the service person drop an appointment to come out. The service person called and said that he had to be in Cullman and that he would be here a little after noon. At noon, I get a call from the service person saying that he got caught up in Cullman, and that he would try to make it out here. I got a text at 1:30 p.m. from the service person asking me when I will be available next week for him to come out and do what he said that he was going to do two Thursdays ago. I am hoping he will show up on Wednesday. For the initial response to this year's error code, I was charged $79. I called Cathcart Service to ask for an opinion as to whether I should have to pay, and I was told that I was credited for this service call. I will update as necessary.Update: (10/22/15) I think that my problem was fixed, but not after I was sent a $400 bill for solution for the Heat Pump that wasn't covered under warranty. In all, the issue was happening in my Furnace as opposed to the Heat Pump, so I have to question weather any work done to the Heat Pump was actually necessary. I did get a discount on the final $400 bill, but I still think that I should not have paid a dime for the issue that was obviously problematic at time of initial instillation.
Oct 21, 2015 · Clinton Herbert