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Ac FixFix Air Conditioner Near MeNorth CarolinaNew Hanover CountyWilmingtonFix Air Conditioner in Netherlands DriveBrady
Brady ico

Brady
- 6736 Netherlands Dr Suite A, Wilmington, NC 28405

HVAC contractor, Air conditioning system supplier ★4.0

6736 Netherlands Dr Suite A, Wilmington, NC 28405, USA

4.0
Thursday before Memorial Day, the AC system at my home went out and when my installer , Avery and Murdoch, Inc. investigated the problem it was discovered that the aluminum condenser coil on the high pressure side had a hole in it. The unit was installed in 2018 and sourced from Brady Trane in Wilmington.Avery and Murdoch, Inc. immediately called Brady Trane to order a replacement coil under warranty and was advised it would be 5-7 day for the delivery of said replacement. On 6/4/2021 which was 8 days after the order was called in Avery and Murdoch, Inc. contacted Brady Trane again and the unit was not in, but we had Memorial day Monday of that week so it was expected soon based on the earlier information shared with my contractor which was relayed to me by him. I wait till Wednesday, 6/9/2021, which was almost two weeks since the unit's coil failed asking for an update from Avery and Murdoch. They advised me after speaking with Brady Trane in Wilmington it would be in Wed. or the latest Friday, 6/11. So since I was already talking to him on Wed. and the unit was not in sight I asked Avery and Murdoch to follow up again to get a Bill of Lading Number, Shipping Manifest or something that would give us a sense that the unit was indeed inbound. Avery and Murdoch, Inc. did what I requested and came back to me that Brady Trane did not know where the unit was and could not provide any additional information on the whereabouts, or status of this replacement coil.I got personally involved as I was the end user with Brady Trane when there was no idea when this replacement unit would be arriving to my home that had not had AC for almost 2 weeks. Mr. Buddy Avery shared with me Bob and Kyle's number at Brady Trane. I called and spoke with Bob who answered when I called. He could not, would not, provide any order number he had for the unit, could not provide any intel on where the unit's location was or even when we could expect it. He advised that the unit was coming from Memphis, but refused to provide any contact info with the next leg of the supply chain saying he was Trane and I would get the same answer from them. Bob's response was they are behind, everyone is waiting and many other customers were ahead of me and started spouting off data like he knew first hand, but when questioned he really did not know, but was just trying to paint a grim picture.Any problem can be managed as long as there is communication and a process for moving products through the procurement process. I asked Bob if there was anyone else who was more senior I could speak with and he advised his boss, Tracy. Tracy was on a break, Bob said, but he also mentioned she was next to him and heard our conversation and agreed with him that what he was telling me was an acceptable answer. I advised Bob that it was not and that we needed to find out where the replacement unit was and what was next to happen to get it delivered. He told me then that I was not his customer, but Avery & Murdoch, Inc. was and even after I asked Tracy to call me he hung up on me. This was at Approx. 2:30 PM on Wed. 6/9/2021.After that complete lack of customer service from this outfit I went online and found some other Trane dealers in NC. I called one in Raleigh and they said they did not sell parts but referred me to D&L Parts in Raleigh who was a Trane distributor. I called D&L, they had a replacement coil on the shelf, and Avery and Murdoch had an account with them and I picked it up this AM, 6/11/2021. I drove this coil from Raleigh to the home, Avery and Murdoch, Inc. met me there and the old coil was removed and the new one installed.Attached are pictures of the old coil being removed and the new one installed within 48 hours of someone who cared, finding the part needed and working the issue and managing it to a successful conclusion. Brady Trane - Wilmington played NO ROLE in this!. - Joseph P. Gallagher
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Brady Introduce

Welcome, North Carolina residents! When it comes to maintaining a comfortable and safe environment for your home or business, the quality of your HVAC system is a top priority. While the term "general contractor" can cover a wide range of services, finding a specialist who deeply understands the intricacies of heating, ventilation, and air conditioning is essential. In the Wilmington area, one name that has become synonymous with comprehensive HVAC solutions is Brady. As a specialized HVAC contractor and a key supplier of top-tier equipment like Trane and Mitsubishi, Brady serves as a crucial resource for both residential and commercial clients across the region. Their expertise goes far beyond simple repairs, encompassing everything from advanced control systems to custom-built ductwork. This article will provide an in-depth look at what makes Brady a significant player in the North Carolina building and maintenance industry, focusing on their extensive service offerings, commitment to accessibility, and their role as a supplier of high-quality equipment.

The importance of a reliable HVAC system cannot be overstated, especially with North Carolina's varied climate. From the humid, sweltering summers to the chilly, damp winters, having a system that operates efficiently is key to comfort and energy savings. This is where a company like Brady comes in. They are not just a service provider; they are a partner in ensuring building excellence and sustainability. Their long history and deep roots in the community mean they have a thorough understanding of the specific challenges faced by local homes and businesses. This local knowledge, combined with their extensive technical capabilities, allows them to offer tailored solutions that are both effective and durable. As a result, they have become a trusted source for contractors, facility managers, and homeowners alike, providing everything from a single part to a complete, integrated building solution.

The scope of Brady's work as a general contractor in the HVAC field is particularly noteworthy. They operate as a hub for a vast array of services and products, making them a one-stop-shop for many construction and maintenance needs. They bridge the gap between a simple repair service and a full-scale mechanical and security systems provider, offering integrated solutions that improve a building's overall performance. This broad expertise, covering both the tangible equipment and the sophisticated control systems that manage it, is a significant advantage. It allows them to not only fix a problem but to diagnose and address the root cause, leading to more reliable and energy-efficient systems. Their role as a supplier of parts also makes them a crucial partner for other contractors, who rely on them for fast and efficient access to the components they need to complete their own projects.

While some customer experiences may highlight challenges, it is important to consider the complexity of the supply chain, especially for specialized parts. In some cases, a contractor's ability to complete a job is directly tied to the speed and efficiency of their supplier. However, the value of a supplier can also be measured by their ability to provide consistent service to their trade customers. Another customer's experience highlights this, praising Brady for their great customer service and their ability to quickly and efficiently order the necessary parts for Trane and Mitsubishi equipment. This is a crucial aspect of their business model, as they serve as a wholesale distributor to other professionals. Their store's "nice selection of HVAC items" further supports this role, ensuring that contractors and technicians have ready access to essential parts and supplies.

Ultimately, the choice of a contractor or supplier comes down to trust, and Brady has built its reputation on its wide-ranging expertise and its central role in the HVAC supply chain for North Carolina. Their capacity to manage complex projects, from building automation to integrated security, sets them apart from more general service providers. For anyone in the region, they represent a professional and comprehensive resource for all things related to heating and cooling.

Located at 6736 Netherlands Dr Suite A, Wilmington, NC 28405, USA, Brady is well-positioned to serve the Wilmington community and the broader region. Their physical location is accessible and designed to accommodate various needs. The company's commitment to accessibility is evident in their facilities, which are designed to be welcoming to all.

Accessibility:

  • Wheelchair accessible entrance
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

This focus on providing a welcoming environment for every individual reflects a broader commitment to customer care and inclusivity. Their location serves as a hub where professionals can source parts and receive expert advice.

Brady offers a comprehensive suite of services that cater to both residential and light commercial clients. They are a one-stop shop for a vast range of HVAC and building-related solutions, from simple repairs to complex, integrated systems.

Services Offered:

  • Access Control Systems
  • Air Conditioning Units and Air Handlers
  • Air Disinfection and Water Treatment
  • Boiler and Hot Water Systems
  • Building Automation and Control Solutions
  • Commercial HVAC Services
  • Custom Sheet Metal and Duct Systems
  • Ductless Solutions
  • Energy Efficiency Upgrades and Equipment Upgrades
  • Equipment Distribution, Parts Supply, and Equipment Rentals
  • General Troubleshooting and System Maintenance
  • Heating Systems and Cooling Units
  • Integrated Security and Surveillance Cameras
  • Mechanical Equipment and Power Systems
  • Predictive and Preventative Maintenance
  • Residential and Light Commercial Services
  • Operator Training

This extensive list demonstrates Brady's capability to handle nearly any project, no matter the scale or complexity. Their on-site services and repair services are a core part of their offering, providing crucial support when a system fails. Their wide range of products also solidifies their role as a key supplier in the region.

Several key features and highlights make Brady a notable choice for anyone in need of their services. These points of distinction are what set them apart in the competitive HVAC market.

Features / Highlights:

  • Specialized HVAC expertise, serving as a supplier for Trane and Mitsubishi equipment
  • Great customer service for business clients, with fast and efficient parts ordering
  • Comprehensive offerings that go beyond simple HVAC to include security, building automation, and more
  • On-site services and a well-stocked parts store for immediate needs
  • Strong commitment to accessibility and inclusivity, including being LGBTQ+ friendly and a transgender safespace
  • Experienced in serving both residential and light commercial clients
  • A wide selection of HVAC items and equipment in their store

These features, particularly their inclusivity and specialization as a supplier, make Brady a unique and valuable resource in North Carolina. Their focus on the professional market ensures that they are a dependable partner for other contractors, who in turn serve the end customer.

For all inquiries, whether you are a contractor in need of parts or a business owner looking for a new HVAC solution, Brady can be reached at the following contact information.

Contact Information:

Address: 6736 Netherlands Dr Suite A, Wilmington, NC 28405, USA

Phone: (910) 792-0339

Mobile Phone: +1 910-792-0339

What is worth choosing about Brady is their deep-rooted specialization and their position as a central resource for HVAC professionals in North Carolina. While some individual experiences may highlight the challenges of supply chain issues, it is important to view Brady through the lens of their primary function: a supplier and a general contractor specializing in complex, commercial-grade HVAC systems. They are not simply a repair shop; they are an integral part of the building industry, providing the essential components and expertise that keep homes and businesses running. Their ability to quickly and efficiently get parts for their business customers is a testament to their value as a reliable supplier. Their commitment to offering a broad range of services, from basic parts to advanced building automation, makes them a go-to partner for complex projects. For anyone in the North Carolina region, especially those in the professional trade or light commercial sector, Brady represents a comprehensive and dependable choice for all their heating, cooling, and integrated building solution needs. Their reputation is built on a foundation of providing fast, professional service to their trade partners and ensuring that high-quality parts are always available.

Brady Services

  • HVAC Contractor

  • Access Control System
  • Air Conditioning Units
  • Air Disinfection
  • Air Handlers
  • Boiler Systems
  • Building Automation Control
  • Comfort Complaints
  • Commercial Air Conditioning
  • Commercial Hvac Services
  • Commercial Real Estate
  • Complete Duct Systems
  • Contracting Services
  • Control Solutions
  • Cooling Units
  • Custom Sheet Metal
  • Customized Solutions
  • Direct Digital Controls
  • Ductless Solutions
  • Energy Efficiency Upgrades
  • Equipment Distribution
  • Equipment Rentals
  • Equipment Upgrades
  • General Troubleshooting
  • Heating And Cooling
  • Heating Systems
  • Hot Water Systems
  • Hvac Equipment
  • Hvac Solutions
  • Hvac Systems
  • Integrated Security
  • Mechanical Equipment
  • Operator Training
  • Parts Supply
  • Pneumatic Controls
  • Power Systems
  • Predictive Services
  • Preventative Maintenance
  • Residential And Light Commercial
  • Security Solutions
  • Security Systems
  • Surveillance Cameras
  • Sustainable Solutions
  • System Maintenance
  • Water Treatment

Brady Details

  • Service options

  • Onsite services
  • Online estimates
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
  • Offerings

  • Repair services
  • Crowd

  • LGBTQ+ friendly
  • Transgender safespace

Brady Location

Brady

6736 Netherlands Dr Suite A, Wilmington, NC 28405, USA

Brady Reviews

An average rating of ★4.3 from 13 user reviews.★ 5★ 4★ 3★ 2★ 1

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