Best Care Plumbing, Heating and Air: A Look at Home Services in Madison, AL

Best Care Plumbing, Heating and Air Photos

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Best Care Plumbing, Heating and Air Introduce

Navigating the needs of a home or business in the Madison, Alabama area requires attention to its critical systems, from plumbing to heating and air conditioning. Best Care Plumbing, Heating and Air is a small business that provides a range of services to address these essential needs. The company's offerings span multiple areas of home services, allowing it to potentially serve as a resource for a variety of residential and commercial issues. From a leaky faucet to a malfunctioning air conditioner, the company provides onsite services with the aim of addressing and repairing issues that arise within a property's essential infrastructure. As a local provider, the company offers a broad scope of work to the community it serves.

In the complex landscape of home maintenance and repair, the process of scheduling and communication can be a significant aspect of a customer's experience. Best Care Plumbing, Heating and Air has a scheduling system that aims to accommodate a variety of needs. However, customer experiences indicate that timely and consistent communication can sometimes be a point of concern. Some customers have reported being told their appointment was on schedule, only to be rescheduled later in the day, leading to inconvenience. When facing an emergency, customers have noted that making multiple calls has been necessary to get a clear status update. This aspect of the service highlights the importance of open and ongoing communication between a service provider and its clients, particularly when unforeseen issues or delays occur. The company's goal is to provide a resolution for a variety of issues, from simple repairs to more complex installations, and the process to reach that resolution is an important part of the overall service delivery.

Best Care Plumbing, Heating and Air is located at 114 Celtic Cir, Madison, AL 35758, USA. This address places the company within a central location to serve the local Madison community and surrounding areas. As a business that offers onsite services, its physical location serves as a base from which it dispatches technicians to various service calls. For those who may need to visit the office, the location offers free parking, including a free street parking option, as well as on-site parking. The business also offers online estimates for services, providing a convenient way for potential customers to begin the process of understanding their repair or installation needs. Additionally, the business notes that its physical location is equipped with a wheelchair accessible restroom and wheelchair accessible seating, features that contribute to the overall accessibility of the establishment.

For all inquiries, including scheduling a repair or installation, the company can be reached by phone at (256) 937-7889. This phone number serves as a primary point of contact for customers seeking service and allows for direct communication regarding a variety of home and business needs.

Best Care Plumbing, Heating and Air provides a wide range of services spanning HVAC, plumbing, and septic systems. The company's offerings are extensive, covering everything from routine maintenance to major installations and repairs.

Services Offered:

HVAC and Air Conditioning Services
- HVAC system repair, installation, and maintenance
- A/C replacement and installation
- Ductless heating and A/C services
- Duct and vent cleaning, installation, and repair
- Thermostat repair and installation
- Heating system installation, maintenance, and repair
- Precision tune-ups and regular maintenance
- Refrigerant leaks test and repair
- Evaporator and condenser coil cleaning
- Generator installation
- Tankless water heater installation
Plumbing and Septic Services
- Residential and commercial plumbing services
- Drain cleaning and leak detection
- Sewer line repair and replacement
- Garbage disposal and repiping services
- Septic system service
- Toilet and water heater replacement
Other Home Services
- Home services including repairs and replacements
- Comfortguard maintenance
- Water damage remediation
- Surge protector installation
- Electrical connections

This comprehensive list of services highlights the company’s focus on being a versatile provider for a variety of home-related issues. The range of offerings, from a simple drain cleaning to more complex sewer line and HVAC replacements, indicates a broad scope of work.

As a small business, Best Care Plumbing, Heating and Air has specific features that define its service model. These elements are part of its approach to serving the local community.

Features and Highlights:

The business operates as a small business.
It offers online estimates as a service option.
The company provides on-site services for all its plumbing, heating, and air conditioning needs.
A free parking lot and free street parking are available at its physical location.
The business location includes a wheelchair accessible restroom and seating.

These features describe the operational aspects of the business and its stated commitments regarding service and accessibility. They provide an overview of the options available to customers seeking to engage with the company for their home service needs.

For all inquiries related to plumbing, heating, or air conditioning services, Best Care Plumbing, Heating and Air can be reached using the contact information below.

Contact Information:

Address: 114 Celtic Cir, Madison, AL 35758, USA

Phone: (256) 937-7889

When choosing a contractor for essential home services like plumbing or HVAC, customers typically consider a range of factors that are crucial for a positive experience. The decision of what is worth choosing often hinges on the quality of communication, the expertise of the technicians, and the reliability of the service. Clear communication from a company is a vital component. Customers who have scheduled appointments need to receive timely and accurate updates, particularly if there are changes to the schedule, to avoid inconvenience and lost time. The ability of a company to honor its commitments and show up when promised is a key indicator of its reliability. When an emergency situation arises, receiving a quick and consistent response is paramount for addressing the problem efficiently and preventing further damage.

Furthermore, the expertise and knowledge of a contractor are non-negotiable. A technician should be able to accurately assess a situation and recommend the correct solution. For example, ensuring that a replacement air conditioning unit or toilet is the appropriate size and fit for a property is a critical part of the installation process. Misinformation can lead to additional costs and frustration for the customer. The quality of the final work is also a primary consideration. A completed job should be thorough and not require subsequent repairs from other companies. The finishing details, such as ensuring a neat installation and tidying up the workspace, can significantly impact a customer's perception of the quality of the service. Ultimately, a trustworthy company is one that consistently delivers on its promises, respects the customer's time, and provides a level of workmanship that instills confidence in the result. These are all factors that consumers should carefully weigh when making a decision about their home service provider.

Best Care Plumbing, Heating and Air Services

HVAC Contractor
A/C system maintenance
A/C system repair
Ductless heating & A/C services
HVAC duct & vent cleaning
HVAC duct & vent installation
HVAC duct & vent repair
HVAC system maintenance
HVAC system repair
Heating system installation
Heating system maintenance
Heating system repair
Install AC
Install thermostat
Repair HVAC
Thermostat installation
Thermostat repair
A/C Replacement & Installation
Air Cleaner
Air Conditioning System
Clogged Drains Or Toilets
Comfortguard Maintenance
Commercial Plumbing
Comprehensive A/C
Condensate Drain Clean
Condenser Coil
Drain Cleaning & Leak Detection
Ductless A/C
Electrical Connections
Evaporator Coil Clean
Free Furnace
Garbage Disposal
Gas Furnaces
Generator Installation
Heater Solutions
Heating And Air Conditioning
Heating Solutions
Heating System Installations
Heating System Replacement
Home Services
Hvac Air Conditioning
Hvac Plumbing
Hvac Repair
Hvac Replacement
Leak Detection And Repair
Mini Split
New Unit Installation
Plumbing Solutions
Precision Tune Ups
Preventive Maintenance
Refrigerant Leaks Test
Regular Maintenance
Repiping Services
Residential Plumbing Services
Routine Maintenance
Sewer And Drain
Sewer Line Repair
Sewer Repair & Replacement
Surge Protector
System Tune Ups
Tankless Water Heater
Water Damage
Water Heater Installed
Water Heater Replacement
Water Heating

Best Care Plumbing, Heating and Air Details

From the business
Small business

Service options
Online estimates
Onsite services

Accessibility
Wheelchair accessible restroom
Wheelchair accessible seating

Offerings
Installation service
Repair services

Parking
Free parking lot
Free street parking
On-site parking

Best Care Plumbing, Heating and Air Location

Best Care Plumbing, Heating and Air

Alabama Madison County Madison Celtic Circle

114 Celtic Cir, Madison, AL 35758, USA

Best Care Plumbing, Heating and Air Reviews

An average rating of ★4.6 from 677 user reviews.

callwater heaterjobhome warrantytechsalestoiletthe officecare homefreon

★ 5★ 4★ 3★ 2★ 1

I purchased two toilets from Home Depot and paid for installation services. Best Care Plumbing called me on Friday to schedule an appointment on Monday. I was originally told that my appointment would be some time in the afternoon so I left work early. I made three phone calls throughout the day to confirm my appointment and was told I was still on the schedule. Around 4:00, I received another phone call saying I needed to be rescheduled the following day. I had two damaged toilets so I was in an emergency situation. I explained that the company and they said they could have someone install one toilet Monday and then the second one Tuesday. I measured the distance from my wall and assumed I needed a 12 rough toilet. When the rech came, he stayed that I nerfed 10 rough toilets and that a 12 couldn't be installed. I returned both toilets to Home Depot and purchased the 10 in rough ones. Since my appointment had been rescheduled, I ended up having to use another vacation day to be home for the installation. I contacted Best Care this morning and was told a tech was on the way around 8:00. The representative then corrected her statement and said that it would actually be between 1:00 and 5:00. I was overly anxious since both of my toilet tanks had cracked. I made three calls to Best Care because I was receiving no type of communication but was told I was still on schedule. Finally, around 5:30 someone showed up to install the toilets. I inquired again about the rough on measurements before installation started and the tech said that since the rough in measurement was approximately 11 inches from the wall, the 10 rough toilet was the correct selection. After installation was complete, I noticed there's a 3 inch gap between the toilet and the wall in both bathrooms which looks very strange. I am a bit concerned that I don't have the correct size. I gave used two days off work trying to utilize this company and I'm still not sure I made the best decision. Their timing and communication alone have me very reluctant to use their services again.
Apr 23, 2025 · alabama aamu
I purchased a new split unit for my mobile home not quite 3 years ago.they did a terrible job on the inside unit and never came back to finish my wall.I contacted them about 3 weeks ago and set up an appointment because my unit seem to not be cooling like it should.the morning of my appointment,I was contacted by the technician saying they had a influx of calls that morning and would have to reschedule me.so I had scheduled my appointment several days before and they decided to put everyone that had called that morning ahead of me.i found another ac company that could come out that same day.as it turns out,I have a Freon leak.i also found out that the unit best care installed is a 2 ton unit inside and out.I specifically told them that I wanted a 3 ton unit.i was told by another AC company that a 2 ton unit that I payed $6,500 for is to small for my mobile home,the return they installed is also to small.it should be a 20x20 or bigger.they installed a 12x26.I’ve had Freon put in this unit twice in the last 2 weeks.i will contact best care on Monday since my unit has a 10 year warranty.i would not recommend best care home services to anyone.if my unit is repaired,its still to small for my home.now im faced with spending several thousand dollars for a new 3 ton unit.
Jul 26, 2025 · mark atchley
John and Gabriel did great installing My HVAC system this past Saturday 07/19/2025. They both worked hard and were very creative while dealing with the elements. I'm pleased with the well-done job👍🏽 performed by both Technicians.
Jul 21, 2025 · Jarrod Humphrey
Purchased a Rheem Water Heater to replace an aging water Heater. The whole process: from discussing with a sales rep the best option to replace my existing water Heater; to the expertise of the two Technicians that removed the old unit and installed the new unit was excellent, with everyone being very professional and knowledgeable . I highly recommend Best Care Plumbing, Heater And Air.
Aug 28, 2025 · James Manley
Following up on my wife's review of Best Care, things improved for a minute, now we are back in Chief's doghouse.As stated in the previous review, installation in early NOV 2024 followed by a 70 day wait to get a response on concerns from the installation scheduler, Lauren, and manager, Jonathan. Only one of two thermostats working, not all component purchased were installed, gas line cut a doorway off to our attic storage, etc. etc. About four months in, it took a Google review and some negative mentions on social media to get a call - not from the installation folks but from their social media manager. Still, we got some response.I insisted on a meeting with Mr. Reed, the owner, when he next visited Huntsville, nominally a call from him. I was not inclined to meet with Mr. Ivey again because, despite all of the platitudes and white boarding with promised action, he apparently immediately forgot it all when I walked out the door.I also mentioned that we still had seen nothing of the Trane Rebates that were promised and the paperwork to claim the TVA rebate we were advised was available when we purchased.Late February Update to this continued saga. What was promised: Action on the rebates, contact with Mr. Reed, Gas Line moved, Trane Factory Rep on site to assist technicians, and as the previous response here states, that we would be taken care of.What actually happened is that they came out that next week, moved the gas line to our satisfaction and continued to try and get the second thermostat to work but couldn't. The information I was provided by the technician who was on the phone with Trane (no on site Trane Factory "expert") was that the sales person sold us a system configuration that was not possible. I was also told that Mr. Reed was in Huntsville that day so was looking forward to discussing how we were going to make this all right. Mr. Reed apparently did not think I was worth his time.SO - what I have is two thermostats on a one thermostat system and four sensors that are unnecessary but I do have the comforting statement that "Trane should have a fix in about six months." I also have zero contact from Mr. Reed as requested.Update as of 19 April:- Still no call or contact from Mr. Reed- no contact back from Lauren regarding the rebates- no offer to refund or buy back components this system cannot use- currently inoperable HVAC (see picture with codes)- phone call in, left message - instituting the "Chiefs Service Guarantee" as of 8 p.m. on 19 April, 2025 - will report back with a follow on here at 8:01 p.m. tomorrow.- effectively an incomplete installation still - but I am guessing Best Care actually has moved on to other projects. (Sidebar here: Do not use their offered Good Leap financing - there is no mechanism there to withhold payment in cases like this. They get paid and "Chiefs Trustworthy Guarantee" is, at least in our case, worth nothing).- a solid recommendation to anyone who happens to read this to avoid doing business with this company at all costs.More will follow, stay tuned.07 May 2025 - The Saga Continues!20 April - No call21 April - No call so I called them; they made an appointment to send a tech out next day. Mr. Ivey calls and cancels tech appointment because, well, it's all TRANES fault. Their system is faulty. We'll find you a new one and replace it ASAP and we'll rework the price. So goes the narrative.22 April - Mr. Ivey calls - just keeping in touch - wants me to know they are trying.07 May - Multiple Calls in to Jonathan Ivey with no return calls since late April. Customer Service at it's finest. It's officially SIX MONTHS since this system was installed and it still doesn't work and there is no resolution in sight with these folks.At this point, we'll be seeking other ways to potentially remedy the situation.Again, cannot reiterate it enough - especially to my brothers and sisters in uniform now or retired from it like me - stay away from this company, they don't share your values.
May 07, 2025 · D Hsiri