Assured Heating & Air, Inc.: Your General Contractor for Air Conditioning Needs in White Bluff, TN

Assured Heating & Air, Inc. Photos

Assured Heating & Air, Inc. Introduce

In the heart of Tennessee, where the summers can be sweltering and the winters surprisingly cold, a reliable air conditioning and heating system is a cornerstone of home comfort. For residents of White Bluff, finding a general contractor that specializes in these critical systems is a top priority. Assured Heating & Air, Inc. serves as an air conditioning contractor, offering repair services that are essential for maintaining a comfortable living environment year-round. While their services are focused, they act as a key player in the home services market, particularly for those with a home warranty who are seeking to address their heating and cooling needs. This article will provide an overview of their place in the local community, their service offerings, and the key factors that define the customer experience with them.

The importance of a functioning HVAC system in Tennessee cannot be overstated. A sudden breakdown can lead to uncomfortable and even unsafe living conditions, making the need for a prompt and knowledgeable contractor critical. Assured Heating & Air, Inc. operates in this vital space, often working with home warranty services to provide repairs. While it is important to note that customer experiences with a business can vary, with some expressing frustration over service speed and communication, the core function of a business like this is to provide a necessary service for a major home system. When a homeowner's heating or air conditioning fails, they are often the first point of contact for a solution. They are part of a network that homeowners rely on for basic, yet essential, home maintenance and repair, especially when a system is still under warranty.

Assured Heating & Air, Inc. is located at 4077 US-70, White Bluff, TN 37187, USA. This location positions them to serve the White Bluff community and the surrounding areas. The address on a major roadway provides a convenient base from which their technicians can be dispatched to customer homes. For residents in this part of Tennessee, a local contractor is a vital resource, as they can often respond more quickly than a company based in a larger, more distant metropolitan area. The accessibility of a local business can be a significant advantage, especially during an emergency situation, such as a heating system failure during a cold snap. While on-site appointments and service windows are part of the process, their local presence is intended to make their services more readily available to those in need.

As a general contractor specializing in HVAC, Assured Heating & Air, Inc. focuses on a core offering of repair services for air conditioning and heating systems.

Their primary services include:

Air Conditioning Repair: They provide repair services for air conditioning systems, which is a critical service during the humid and hot Tennessee summers. This includes troubleshooting issues, diagnosing problems, and attempting to fix malfunctioning components.
Heating Repair: They also address heating system failures, which is essential for home comfort during the cooler months. Their work involves diagnosing issues with furnaces or other heating systems and carrying out the necessary repairs.
System Maintenance and Installation: While the provided information focuses on repair, contractors in this field generally also handle new installations and preventative maintenance, which can be an important part of extending the life of an HVAC system.

Based on the information provided, here are some key features and highlights of Assured Heating & Air, Inc.'s service.

Repair-Focused Offerings: The company specializes in repair services, which makes them a go-to option for homeowners facing a broken or malfunctioning HVAC system. This focus means their technicians are trained to diagnose and fix a variety of issues.
Role in Home Warranty Networks: A notable feature is their position as a vendor for home warranty companies, which provides them with a consistent stream of business and makes them an accessible option for people with these plans.
Technician Professionalism: Customers have noted that the technicians are "very nice and helpful." This personal, friendly service from the on-site staff can be a positive aspect of the customer experience, providing a sense of comfort during a stressful time.

To get in touch with Assured Heating & Air, Inc., you can use the following information.

Address: 4077 US-70, White Bluff, TN 37187, USA

Phone: (615) 708-9507

Mobile Phone: +1 615-708-9507

Choosing the right general contractor for your HVAC needs is a decision that homeowners in Tennessee take seriously. When considering a company like Assured Heating & Air, Inc., what is worth choosing is their specific role as a repair-focused contractor, particularly for those who have a home warranty. For many, the process of finding a contractor can be simplified by going through their home warranty provider, and Assured Heating & Air serves as a vendor in this system. This can be a practical solution for homeowners seeking to get their systems repaired with their plan. The reports of the on-site technicians being "nice and helpful" suggest that the customer interaction at the technical level can be a positive experience. While reviews indicate that some customers have experienced challenges with service speed and communication from the office, the company’s presence as a local, specialized contractor for repair services fills a specific need in the White Bluff community, offering a professional option for handling critical HVAC problems as they arise.

Assured Heating & Air, Inc. Details

Offerings
Repair services

Assured Heating & Air, Inc. Location

Assured Heating & Air, Inc.

Tennessee Dickson County White Bluff U.S. 70

4077 US-70, White Bluff, TN 37187, USA

Assured Heating & Air, Inc. Reviews

An average rating of ★3.4 from 112 user reviews.

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★ 5★ 4★ 3★ 2★ 1

Choose elsewhere for your business. We had to replace our HVAC system and they were the cheapest option but weren't very quick. Our Home Warranty service made us use them even though they ended up not covering it. It wasn't a terrible experience, just not great. The technicians are very nice and helpful but the office isn't. You'd think paying thousands and thousands of dollars would make them appreciate your business. Here we are 15 months later and the blower motor already went out. Luckily it's covered but again, they're not quick to help us get our heat back on. I had to stay home from work for their 4 hour service window and no one showed or called. We had to take off work again so someone could come out the next week. The technician didn't have the part and needed to ordered it. They were suppose to call and let us know when the part was ordered and didn't. I called to follow up and she was short and couldn't tell me an ETA. She seemed annoyed that I asked. It's 35 degrees at night and we don't have heat! They have nice technicians but terrible equipment and customer service. I recommend spending a little more money for better equipment and service.
Nov 10, 2017 · Lindsay Mescher
We scheduled an appointment through Assured Heating & Air because our home warranty through Home Warranty of America had them as one of their vendors. We did have to pay $60 for this, and I am extremely glad we didn't give them a penny more though I would've preferred to have given them nothing because they were pretty much useless. Our heat went out on a Saturday night, and apparently they don't have an emergency team so they didn't come to our house until Monday. Even then they were a few hours late. Within 5 minutes they said our circuit board was broken and that they would have to order us a new one, which would take days to receive and install. So they pretty much expected us to go without heat for a few days and offered no other alternatives. Luckily, we called another company on the same day who came out within the hour and was able to get our heat back on in 15 minutes. They found the problem right away (a blown fuse) and explained the whole process to us. When we told them what Assured had done, they were baffled. From what I can gather, Assured seems to have this deal through Home Warranty, which is like guaranteed business for them so they don't seem to care about their terrible customer service or even providing accurate information. They would have put us in the hole for $450 for something we didn't even need because they seem to lack any knowledge about their own jobs. We will never use them again and shame on Home Warranty for referring such a horrible company.
Dec 09, 2016 · Pamela Talley
They came out to our house in June and told us our unit was shot and we needed a new one. It took 2 weeks to have air in the middle of summer with a baby. 90+ degrees in the house for two weeks and they could have cared less!!! We have a home warranty so they tell us we are getting a new unit but we have to pay a $900 deductible to the company fixing the issue. We go to turn the heat on last night and nothing!! I find out today that the unit is NOT new and have to pay another $ 60 trade fee and pray that its a simple fix! I told the home warranty company to NOT sent this company out and to use a different one. I would never recommend this company!!!!Update: another company came out and discovered assured didn't even hook our gas up to the unit! Luckily the new company did this free of charge!
Oct 20, 2017 · Leigh Ann
I had to use Assured Heating and Air to repair and ultimately replace my AC unit. I have never been so disappointed in a company in my life. They missed scheduled appointments. They showed up late for appointments. It took them over 3 weeks to install the new AC unit (it was in the 90s the entire time).Once the unit was finally installed they told my daughter that they would return the following day to complete the work. It had been over 6 weeks and finally yesterday they said they would be out the following day to repair after countless phone calls and complaints. They said they would contact my daughter and would make the repairs between 9-2. After my daughter spent over 5 hours in town waiting for them to call, she called them and they said the work was complete and they had forgot to contact us! This company is very unprofessional and I would not recommend them to anyone! Horrible service and attitude!
Aug 04, 2016 · Kathy Hawley
Please do not use this company.Here’s the short version...We were referred to them via our home warranty to come fix a heating vent problem in our house. They were great at calling quickly on a Friday afternoon and setting up a visit the next day between 8am-noon. The next day comes and we wait and wait and nobody shows up. No calls, no trucks or vans outside, nothing. Since this was a Saturday, I wait until Monday morning to call them because I had received a bill from our home warranty “because a technician came to our home at the requested time slot and we were not there.” This came as a surprise to us because we were here, we actually stayed home all day, listened for the doorbell, checked outside when we heard a car or truck drive by, nothing. I called this company and they said “the technician came to to your house, rang the doorbell, knocked, and called and left you a voicemail.” This was a complete lie because we were home, my phone was nearby all day, our doorbell works fine, and I even confirmed our address and phone number with them and it was correct. I tried contacting them again asking to please find out what happened because we are being billed for a visit that never happened. They continue to lie about the fact that someone came. What I never told them was that we have a camera at our door and I went back and even watched the video to see if anyone came by or even parked our front...nothing! So thankfully I do have proof if I continue to get billed but please avoid this company if possible!
Jan 10, 2018 · Steven Afrow