American Residential Services LLC: A Look at the Corporate Office in Memphis, TN

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American Residential Services LLC Introduce

In the dynamic landscape of home services, where reliable heating, air conditioning, and plumbing are essential for comfort and well-being, American Residential Services (ARS) has long been a name recognized across the United States. While ARS operates through a vast network of local service centers, the heart of its nationwide operations resides in Tennessee, specifically at its corporate office in Memphis. This central hub is where strategic decisions are made, operational standards are set, and the foundational support for countless service locations is managed. For residents of Tennessee and beyond, understanding the role and location of this corporate office provides insight into the company's structure and its commitment to managing a broad array of residential services. This article aims to provide a clear, factual overview of the American Residential Services LLC corporate office in Memphis, highlighting its location, accessibility, and overall function.

The corporate office serves as the nerve center for a company that provides a wide range of services to homeowners. It’s where the high-level management, administrative, and strategic teams work to ensure that local branches can deliver on the company’s promises. Unlike a local service center that you might call for a specific repair, the corporate office is primarily focused on the business side of things—overseeing quality assurance, managing customer service protocols, and handling complex business operations. While this is not a location where you would typically schedule a repair, its existence and function are crucial to the overall customer experience, and it is the central point for a company of this scale.

The American Residential Services LLC corporate office is strategically situated at 965 Ridge Lake Blvd # 201, Memphis, TN 38120, USA. This address places it within a prominent business district, offering a central location for its high-level operations. The accessibility of this office is a notable feature, designed to accommodate a wide range of visitors and employees. For those with mobility needs, the location is particularly well-equipped. The amenities provided include a wheelchair accessible entrance and a wheelchair accessible parking lot. This thoughtful design ensures that the facility is welcoming and compliant with accessibility standards, reflecting a commitment to being an inclusive place of business. The location is easily reachable from major thoroughfares in Memphis, making it a convenient destination for business meetings and administrative visits.

The core function of the American Residential Services LLC corporate office is to provide a central point for managing the business's vast national network. While this is not a place that directly offers hands-on repair or installation services to the public, its operational services are crucial for the company's function. The services offered from this location are administrative and strategic in nature.

Corporate Management: The office is home to the executive team and management personnel who oversee the company's strategic direction.
Administrative Support: It provides essential administrative services, including human resources, finance, and legal support for the entire organization.
Customer Service Oversight: While individual issues are often handled by local branches, the corporate office is responsible for setting customer service standards and managing quality assurance protocols.
Operational Planning: The teams here are involved in logistics, planning, and ensuring that all local service centers have the resources they need to operate effectively.
Marketing and Branding: The corporate office manages nationwide marketing campaigns and maintains the company’s brand identity.

As the central hub for a major national company, the American Residential Services LLC corporate office has several distinguishing features.

Strategic Location: Its position in Memphis, Tennessee, a key city in the southern U.S., provides a central point for managing operations across the country.
Commitment to Accessibility: The corporate office is designed with accessibility in mind, featuring a wheelchair accessible entrance and parking lot, which are important amenities for a modern business.
Amenities for Visitors: The presence of a restroom and other basic amenities ensures that the facility is functional and comfortable for employees and any scheduled visitors.
Administrative and Management Hub: It acts as the core administrative and management hub for the entire American Residential Services network, ensuring a streamlined approach to nationwide operations.

To get in touch with the American Residential Services LLC corporate office, please use the following contact information.

Address: 965 Ridge Lake Blvd # 201, Memphis, TN 38120, USA

Phone: (901) 271-9700

Mobile Phone: +1 901-271-9700

When considering American Residential Services, it is important for customers to understand the distinction between a local service branch and the corporate office. While the corporate office is the backbone of the company’s operations, customer-facing issues and repairs are handled by local service centers. It is worth choosing a company of this size because of the potential for a large network and a vast resource pool. However, as some customer experiences suggest, such as those detailing frustration with unresolved issues and a perceived lack of follow-up from "Quality Assurance," the reality of a large corporate structure can sometimes mean that communication is a challenge. The reviews highlight a significant concern regarding accountability and the disconnect between corporate slogans like "Making it work. Making it right." and the actual customer experience on the ground. The feedback from real customers points to a need for more effective follow-through and a better system for resolving complaints. For customers, choosing this company means engaging with a large, established entity, and it is important to be aware that while the corporate structure exists to provide support, the actual service delivery and problem resolution may vary and can be a source of frustration if not managed effectively. The reviews serve as a reminder that a company's reputation is built on its actions and a consistent commitment to customer satisfaction at every level of the organization, from the local technician to the corporate office.

American Residential Services LLC Details

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities
Restroom

American Residential Services LLC Location

American Residential Services LLC

Tennessee Shelby County Memphis Ridge Lake Boulevard

965 Ridge Lake Blvd # 201, Memphis, TN 38120, USA

American Residential Services LLC Reviews

An average rating of ★3.7 from 139 user reviews.

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★ 5★ 4★ 3★ 2★ 1

My father purchased a brand new HVAC unit from ARS just three years ago, and already last month it required a new compressor. Even after that major repair, the system is still not working properly. Over the past several weeks, I’ve had to schedule 3-4 service visits, including the service visit for today, and every time a technician comes out, the issue remains unresolved. To make matters worse, each time I call and even when I visited the Columbia office in person, I get the same rehearsed lines: “Our Quality Assurance Manager will reach out to you.” It’s been well over two days now, and counting, and I still have not received a single call back despite multiple follow-ups on my end.I’ve tried to remain patient and understanding, thinking a company of this size and reputation would stand by their work and slogan, "Making it work. Making it right." But at this point, it is clear that you all either do not care or you are simply incapable of doing what’s right for your customers. Doing the right thing isn’t hard! It’s about basic accountability and respect for the people who choose to do business with you. If you can’t provide that, you shouldn’t be in this industry at all!
Jun 26, 2025 · Shannon Banks
A representative came to assess what was wrong with my 5 year old AC unit. I was told that it was beyond repair and was given an estimate of $2600 for labor and was told that a sales representative would be back to my house later that evening. I called a different company for a second opinion and they fixed my unit for $100. I wish that I could give American Residential Services 0 stars. The only thing that impresses me is the number of one star reviews that they have.
Jul 16, 2025 · Julie Camarata
• 07.08.2024 - Eugene & John installed a new 5 ton AC and a furnace, but by 8p the same night it stopped working and me and my wife had to sleep in the basement• 07.09.2024 - Eugene & John returned to get the system working, they said it was a voltage problem due to having several trip switches installed.• 07.22.2024 - A second problem occurred, specifically, we had a gas leak due to the new install, we had the gas company come out, and they confirmed the gas leak and said they had to turn it off, so I had to pay a company $515 so we could get functional again. This is a major concern and safety risk.• I notified Eugene & John because the system would randomly stop blowing before it got to the target cooling temperature, they came out but couldn't identify why.• The second problem happened again, we smelled gas and called the gas company a second time and their technician confirmed another gas leak, this time inside the furnace; the hardware inside the furnace was so loose it could be easily wiggled by hand, and the technician said it was extremely loose and was an obvious problem. This is a SECOND major concern and safety risk.• I called back to escalate the AC issue and determine if it was a faulty condenser. Coincidently, a different tech was already scheduled to come out for the second gas leak caused by the original installation, I asked if he knew about AC units and he did, so he checked things out and said the freon was very low, so he said he charged it.• The same AC issue persisted, the air would stop blowing before cooling to the target temperature. I escalated and Bianca got me to Scott, and I told Scott I just want a refund of my ~$11,000 if the problem can't be fixed since there is a money back guarantee. Scott assured me it would be fixed, and he'd send out Roy to identify the issue.• Roy came out with some other techs, he immediately saw many problems. The 5ton unit needs an additional air return, and there were several errors on the thermostat. Also, the unit wouldn't go above 60% and thus couldn't get to stage 5, and he said it was because the original techs installed an incompatible thermostat since it only works for 2025 units. Because the wrong thermostat was used, the last tech couldn't effectively add freon since the system must be running in the high stage for it to be added. Roy swapped the thermostat, put it in high stage, had his team charge it with freon, and then said it should hold us over until he got back with the ARS team to come up with the plan to fix all of the issues.• 09.17.2024 - Ray came out to move the water heater with some HVAC techs, they came up with a plan on where to move it so the second air return could later be added, then they all left for the day.• 09.18.2024 - Ray came back the next day, moved the water heater, but afterwards my kitchen faucet stopped working properly and now has extremely low pressure. Ray said it could be due to sediment from the water tank; if this was known in advance, we would've removed the faucet aerator/sprayer to prevent getting clogged once the water was back on.• 09.19.2024 - Bianca called and said HVAC will come out tomorrow instead of today due to not having all parts• 9.20.2024 - Two techs came out, installed an additional air return on the right side of the unit, and installed a dedicated pump for the unit and ran the line to the sump pump drain. After techs left, we had 3 alerts, I cleared it and AC started working again. I emailed alerts to Scott on 9.21.2024.• 9.21.2024 - Bianca called at 11:10a, I informed her of the 3 alerts and that it's been two days and I still haven't heard from the plumbing team to fix the kitchen sink.06.21.2025 - Called to notify about Alarm Code - A963_O:, tech was supposed to show up on 6/21 and 6/22, no call and no show on either day. I called both days and had dispatch informed and asked for a manager to call back, it's been two days and still no communication from anyone. It's 6/23/25 and I just called for a 3rd time, we'll see if today is any better.
Jun 23, 2025 · Adrian Brown
On 04/01/25 the ARS technician from the Durham, NC came out for what was supposed to be a routine maintenance check, under the maintenance plan I purchased from a previous technician 10/24. I had just commented to my granddaughter that this guy is taking an awful long time, compared to previous technicians, when he popped up with this disturbed look on his face. He inquired, if I knew our crawl space had floored. Taking his word and being in disbelief, I inquired how did that happen and if I needed to contact someone to remove the water. He advised me that it was from all the rain we had and that the water had receded into the clay dirt. He then preceeded to show me pictures of the furnace; pointing to rusting nuts, gray matter hanging off tube's and a tray. He sad it was mole, but we won't call it mole because we haven't had it tested. He stated that, if it was him, he would not want his family breathing in all the mole/growth, as it is not healthy. He indicated that he needed to drop the motor and connect a uv light to kill the mole/growth to a tune of, rounded off $1700.00 I inquired if the work was covered under the warranty as the system is only 4 years old. I was told it was not covered, assuming because the crawl space was allegedly flooded. Him being the expert, I took his word that for all of our safety, the work needed to be done, so he proceeded to do the work. I advised him that I wanted before and after picturesof the system, as I was not going in the crawl space. I went to the crawl space door to ask him a question and observed that our cable wires sit on the ground, right inside of the crawl space door, as do are hot water tank and he's sitting on the ground working on the hvac system with no hasmet suit, gloves or mask on.It kinda set funny with me. He returned upstairs when he was done for payment. He showed me pictures on both his tablet and phone. He told me to enter my email on his phone and before I finished typing my email address it popped up on the account, so I clicked on it and gave his phone back to him. He indicated thatcthe pis were downloading to my phone. I never got the before and after pictures or the receipt from him. I then called the branch office and spoke with someone name Tanya to request the information. I received 3 pics; one of the furnace and one of a yellow chart on the furnace and a vox meter reading. I started getting suspicious about the whole process, so I suited up and stepped just inside the crawl space to look the water heater over. On the receipt, he claimed that there was 6 inches of flooding. I saw no water marks to confirm that. My cable should have been washed out, if it was true, as well as damage to the hot water tank, as they both sit at the door, where the grading is lower and slanted. I believe that I was uncharged on a false narrative of crawl space flooding. I have made several calls with my concern and have requested that management call me to no avail. I learned that the corporate office is in Tennessee, so I am reaching out with this review. I will also be contacting NC hvac licensing to file a complaint against the technician, as well as the Better Business Bureau to report the technician for dishonesty and unchanging and the ARS Durham branch for poor customer service and failure of management to make contact to address my concerns. This has been going on since 04/01/25 and I have been more than patient. What makes it worse, is that I told him that the timing was awful, because of a long awaited vacation coming up. I hope he enjoys his commission, while taking advantage of me.
Apr 25, 2025 · Edith M. Johnson
If you're looking for good customer service, I recommend choosing another company. I called to arrange the time and price for a job, but the technician showed up an hour late. It turned out I could have simply changed the filter myself since my tenet did not change it on time, and the furnace started working again. The technician did nothing but overcharged my tenant, more than what was agreed on the phone. I reported the issue, and three different people called me, each promising to follow up with updates. However, no one ever did. If you want honest, reliable, and hardworking professionals, look elsewhere.I was about to write a review when I noticed something odd: this company either receives 5-star reviews or 1-star reviews. Very bizarre, but I trust the 1-star reviews more. And see how many 1 stars got likes!!
Jan 15, 2025 · Steven Pirouz