Theisen's Heating & Cooling

- 120 Mechanic St, New Lexington, OH 43764

When it comes to home services in Ohio, finding a reliable general contractor is crucial for ensuring the comfort and safety of your family. In New Lexington, residents often look for specialists in key areas like heating and cooling, which are vital for managing the state's diverse climate. We're here to provide an informative overview of Theisen's Heating & Cooling, a local air conditioning and heating contractor. This article will help you learn more about the business, including its location, the services it offers, and what public data, including customer reviews, reveals about its performance. Our goal is to present a factual and balanced perspective, giving you the information you need to make a well-informed decision.

Theisen's Heating & Cooling operates in a market where trust and quality of service are paramount. A broken air conditioner or a failing heating system can be more than just an inconvenience; it can be a serious issue, especially during the extreme temperatures Ohio experiences. The company's role as an air conditioning contractor suggests a specialization in managing these critical home systems. They are also listed as a heating contractor, indicating a dual expertise that is highly valuable to local homeowners. This versatility means they can address a wide range of climate control needs, from keeping your home cool in the summer to warm in the winter. The company is a part of the local landscape, and like any local business, its reputation is built on the experiences of its customers.

Customer feedback is a key part of understanding any service-based business. For Theisen's Heating & Cooling, the provided reviews offer a strong and direct look at customer experience. The reviews, which are identical, describe a frustrating experience where a technician allegedly did not complete a full diagnosis, recommending a new unit without first addressing a simple, potential problem like an unplugged drain hose. This feedback highlights a significant concern for potential customers: the perception of being upsold or not receiving a thorough and honest assessment. This is a critical piece of information for anyone considering their services.

Theisen's Heating & Cooling is located at 120 Mechanic St, New Lexington, OH 43764, USA. This address places the business in a central and accessible part of New Lexington, allowing them to serve the local community and surrounding areas. Being situated on a street like Mechanic Street can provide easy access for their service vehicles, enabling a quicker response to service calls and emergencies. For a local contractor, a convenient location is a definite advantage, as it reduces travel time and can lead to faster service for customers in the immediate area.

The accessibility of their location is important for their business model. For anyone in the New Lexington region needing a heating or cooling service, the company's local presence means they can potentially offer a more personalized and timely response compared to a larger, more distant company. This localized approach is often a reason why people choose a small business, as they hope for a more direct and attentive service experience.

Based on the provided information, Theisen's Heating & Cooling offers specialized repair services as an air conditioning and heating contractor.

• Air Conditioning Contractor Services: This is their primary listed type, indicating that they handle various aspects of air conditioning, from repair to potentially other related services. The review, for example, mentions their work on an AC unit.
• Heating Contractor Services: The BBB profile lists them as both Heating Contractors and Plumbing and Heating, indicating a dual specialization in both heating and cooling systems.
• Repair Services: The core of their offering, as specified in the provided data, is focused on repairing existing systems. The customer review also revolves around a repair visit for a non-functioning AC unit.
• Potential for New Unit Sales: While not a listed service, the customer review mentions that the technician suggested buying a new unit, which implies that Theisen's may also be involved in the sale and installation of new HVAC systems.

The available information suggests a business with a clear focus on the maintenance and repair of a home's climate control systems, a critical need for any Ohio resident.

The highlights of Theisen's Heating & Cooling are best understood by examining the provided customer reviews, which are the only public data available on their features.

• Initial On-site Visit by Owner: A key feature highlighted in the reviews is that the owner of the company came out to look at the AC unit, which might suggest a hands-on approach to customer service.
• Perceived "Rip Off" and Lack of Thoroughness (Negative): The core of the customer complaint is that the technicians did not follow through on the owner's promise. The review states that they "didn't even try to find the drain" and instead recommended a new unit after a superficial cleaning. This highlights a serious concern about the quality of the service and the motives behind the recommendation.
• Lack of Follow-through: The discrepancy between the owner's initial statement and the technicians' actions is a critical point of concern. This suggests a potential gap in communication or a lack of consistency in service delivery within the company.
• Recommendation Against Use: The customer's strong language, including phrases like "What a rip off!" and "Don't use this company!", is a very clear and direct highlight of their negative experience, serving as a powerful warning to others.

The provided information does not include any positive reviews or highlights, so it's important to base the content on the data given, which is heavily critical of the company's service.

To get in touch with Theisen's Heating & Cooling, you can use the following contact information:

Address: 120 Mechanic St, New Lexington, OH 43764, USA

Phone: (740) 342-3690

Mobile Phone: +1 740-342-3690

Their easily accessible contact information and physical location in New Lexington make them a convenient option for service inquiries.

When it comes to choosing a general contractor for your heating and cooling needs, the decision is a personal one, and it's essential to weigh all available information. Based on the provided data, the primary reason to consider Theisen's Heating & Cooling is their local presence in New Lexington. However, the provided customer review raises significant red flags that potential customers should carefully consider. The perception of a service that was not thorough, coupled with the feeling of being pushed towards an expensive replacement, is a serious concern. While a single review may not represent every experience, the strength of the customer's negative feedback, and the public nature of it, should be taken into account. The decision to hire a contractor should be based on trust and confidence in their ability to provide an honest and effective solution. In this case, the available information suggests that potential customers may want to proceed with caution and perhaps seek a second opinion.

Theisen's Heating & Cooling

120 Mechanic St, New Lexington, OH 43764, USA