Russell & Abbott Heating and Cooling Photos










Russell & Abbott Heating and Cooling Introduce
Hello, Tennessee neighbors! When the temperatures in our state begin to change, as they so often do, the performance of your home's heating and cooling system becomes a central concern. A comfortable indoor environment is not just a matter of convenience; it’s essential for your family's well-being. Finding a general contractor who specializes in the intricacies of HVAC is a crucial step toward ensuring your home stays comfortable year-round. In the Maryville, Tennessee, area, Russell & Abbott Heating and Cooling has established itself as a well-known name in this field. They offer a comprehensive suite of services designed to address every possible heating and cooling need. This article will provide a detailed look at what makes Russell & Abbott a significant player in the local market, covering their services, location, and the experiences of their customers.
The term "general contractor" is a broad one, but Russell & Abbott has carved out a deep specialization in HVAC. This focused expertise means they are not just providing a service; they are offering a detailed understanding of the complex systems that regulate your home’s air. From the classic gas furnaces and electric heat pumps to modern dual-fuel and ductless systems, their team possesses the technical training to handle a vast array of equipment. They understand that a home’s comfort is a holistic concept, which is why their services extend to indoor air quality, filtration, and even attic insulation to improve overall energy efficiency. This all-encompassing approach is designed to provide residents with a single, reliable source for all their heating and cooling needs.
The relationship between a homeowner and an HVAC contractor is built on trust. A good experience can lead to a long-term partnership, while a poor one can be frustrating and costly. Russell & Abbott has been a part of the Maryville community for some time, and their reputation is a mix of high praise and critical feedback, which is typical for any long-standing business. By examining both the positives and the challenges, you can gain a complete picture of what to expect. We'll explore their extensive service list, their convenient location, and what their customer experiences reveal about their commitment to professional and reliable service.
Location and Accessibility
Russell & Abbott Heating and Cooling is located at 235 S Old Glory Rd, Maryville, TN 37801, USA. This address places them in a strategic location within the Maryville area, making them easily accessible for service calls throughout the region. For local residents, their proximity means they can offer timely responses, which is a major advantage when dealing with a heating or cooling emergency. The company's focus on onsite services underscores their commitment to coming to you, providing convenience and peace of mind. Additionally, their location is noted as having a wheelchair-accessible entrance, which highlights their attention to serving all members of the community.
Services Offered
Russell & Abbott provides a remarkably extensive list of services, showcasing their deep expertise as an HVAC contractor.
- Installation & Replacement: They handle the installation of new A/C units, furnaces, heat pumps, and dual-fuel systems. This includes new AC installations and full system replacements for both residential and light commercial properties.
- Repair Services: Their team is skilled in a wide range of repair services, from simple A/C and furnace repair to more complex issues like refrigerant leaks and heat exchanger problems. They also offer emergency repair services for critical situations.
- Maintenance: The company offers comprehensive maintenance plans, including their "Comfort Club Maintenance," which covers scheduled and routine maintenance, inspections, and cleaning. This is designed to prevent breakdowns and extend the life of your equipment.
- Indoor Air Quality: They provide solutions to improve indoor air quality with services like air filtration system installation, air purifier services, and whole-house dehumidifier and humidifier services.
- Ductwork & Insulation: Their expertise extends to HVAC duct & vent cleaning, installation, and repair, as well as duct sealing to improve energy efficiency. They also offer blown-in attic insulation services.
- Specialized Systems: They work with a variety of modern systems, including ductless heating & A/C services, hybrid systems, and zone control systems.
- Additional Services: Their offerings go beyond HVAC to include water heater maintenance and installation and surge protection for your valuable equipment.
Features / Highlights
Russell & Abbott's reputation is built on a few key features that are evident from customer feedback.
- Highly-Rated Technicians: Positive reviews often highlight the professionalism and helpfulness of their technicians. Steven and Logan, for example, were praised for being "awesome" and taking the time to explain issues and share pictures with the customer.
- Maintenance Plans: The "Comfort Club Maintenance" is a notable feature, with at least one customer signing up for it after a positive experience, highlighting their satisfaction with the service and the value of the plan.
- Commitment to Making Things Right: While accidents can happen, a key highlight is the company's commitment to eventually resolving issues. In a review where a technician fell through a ceiling, the company followed through and repaired the damage, earning an updated, more positive review. This demonstrates accountability, which is a crucial trait for any service provider.
- Extensive Expertise: Their wide array of services, including light commercial work, water heaters, and insulation, positions them as a full-service provider for home comfort, not just a simple repair company.
Contact Information
For residents in the Maryville, TN area, you can contact Russell & Abbott Heating and Cooling at the following:
Address: 235 S Old Glory Rd, Maryville, TN 37801, USA
What is worth choosing
When it comes to selecting a general contractor for something as vital as your home's HVAC system, the choice often comes down to weighing a company’s professional skills against its reliability and customer service. Russell & Abbott Heating and Cooling offers an impressive list of services, from routine maintenance and emergency repairs to full system replacements and home energy efficiency upgrades like attic insulation. This breadth of expertise means they can be a long-term partner for all your heating and cooling needs, from a simple air filter replacement to a complex new installation. Customers have praised their technicians for being knowledgeable and communicative, which is an invaluable quality when a homeowner is dealing with a stressful situation.
However, it is also important to consider the full scope of customer feedback. While there are glowing reviews, there are also accounts of recurring issues with new units and significant service problems, such as a technician causing property damage. The company’s response to these challenges is a key indicator of its character. The updated review shows that Russell & Abbott did eventually make things right by repairing the ceiling, which speaks to a commitment to accountability. This willingness to correct mistakes is a powerful argument in their favor. For potential customers, it suggests that while service may not always be perfect—as is the case with any business—they are likely to stand by their work. This is a critical factor for long-term trust. When choosing a contractor, it is worth considering their extensive service offerings and their demonstrated ability to rectify problems, as this combination of skill and accountability is what defines a truly reliable partner in home care.
Russell & Abbott Heating and Cooling Inside
HVAC Contractor
- A/C system maintenance
- A/C system repair
- Heating system installation
- Heating system maintenance
- Heating system repair
- HVAC system maintenance
- Install AC
- Repair HVAC
- Ductless heating & A/C services
- HVAC duct & vent cleaning
- HVAC duct & vent installation
- HVAC duct & vent repair
- HVAC system repair
- Install thermostat
- Thermostat installation
- Thermostat repair
- Ac Repair
- Air Conditioner Repair
- Air Conditioning Repair
- Air Filters
- Air Filtration
- Air Purifier
- Clogged Drain
- Commercial Air Conditioning Services
- Commercial Maintenance
- Commercial Replacement
- Commercial Work
- Dual Fuel Systems
- Duct Sealing
- Ductless Heating
- Ductless Units
- Electric Furnaces
- Filtration System
- Fix Air Conditioning
- Free Estimate
- Free Maintenance
- Furnace Repair
- Furnace Serviced
- Gas / Electric
- Heat Exchanger
- Heat Pump
- Heater Installation
- Heating And Air Conditioning System
- Heating And Cooling Systems
- Heating Heating Repair
- Heating Installation & Replacement
- Heating Installation, Repair, Maintenance
- Heating Solutions
- Heating System Installation
- Humidity Control
- Hvac Installation
- Hvac Maintenance Services
- Hvac System Repair
- Hvac System Replacement
- Inspections And Cleaning
- Install Air Conditioning
- Light Commercial Hvac
- New Ac Installations
- Regular Maintenance
- Scheduled Maintenance
- Split System Air Conditioners
- Surge Protection
- Technical Training
- Thermostats Service
- Water Leaks
- HVAC Duct Sealing
- Water Heater Maintenance
- Water Heater Installation
- Blown In Attic Insulation
Heating Contractor
- Air Circulation
- Heat Pumps
- Air Filtration System
- Air Handlers
- Commercial Heating
- Dual Fuel Heat
- Electric Heat Pump
- Emergency Repair
- Energy Efficiency Upgrades
- Furnace Replacement
- Gas Furnaces
- Gas Heating
- Hybrid System
- New Furnaces
- Repair Heat Pumps
- Whole-House Dehumidifiers
- Zone Control Systems
- Air Conditioning Heat Pumps
- Air Conditioning Solutions
- Air Filter Repair
- Comfort Club Maintenance
- Commercial Property
- Common Heating Problem
- Cooling Equipment
- Dehumidifiers And Humidifiers
- Electric Furnace
- Fall Maintenance
- Filter Replaced
- Fix Air Conditioning Systems
- Gas Line
- Heat Pump Systems
- Heat Pumps Heating
- Heat Pumps Operate
- High-Efficiency Filters
- Home Air Conditioning
- Home Comfort System
- Home Cooling
- Home Upgrade
- House Air Filter
- Hybrid Heat
- Indoor Unit
- Install Air Conditioning Systems
- Load Calculations
- Media Filters
- New Heat Pump
- Outdoor Unit
- Proper Air Conditioning
- Regular Inspections
- Repair And Replacement
- Repairs On All Brands
- Routine Maintenance
- Safety Checks
- Safety Inspections
- Schedule Repair
- System Replacements
- Thorough Repairs
- Whole Home Dehumidifier Service
- Year Maintenance
- Zone Control Repair
- Zone Control System Services
- Blown-In Attic Insulation
Air Conditioning Contractor
- A/C filter replacement
- Cleaning
- Installation
- Portable A/C services
- Central Air Conditioner
- Humidifiers
- Refrigerant Leak Repair
- Refrigerant Refill
- Whole Home Dehumidifier
- Commercial Air Conditioning
- Hybrid HVAC System
- Heat Pump Repair
Air Conditioning Repair Service
- A/C preventive maintenance
Russell & Abbott Heating and Cooling Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
Offerings
- Installation service
- Repair services
Russell & Abbott Heating and Cooling Location
Russell & Abbott Heating and Cooling
235 S Old Glory Rd, Maryville, TN 37801, USA
Russell & Abbott Heating and Cooling Reviews
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★ 5★ 4★ 3★ 2★ 1I am new to this company and they treated me like a long time valued customer! It was a two day experience because we had to get a part so I got to meet two wonderful techs, Steven and Logan. They were both awesome and explained things to me and took pics which I was able to share with my husband who was at work while everything was being discussed/decided. We had a vacation planned and really needed this fixed quick and Steven and Logan both came thru!!!! I am so happy that I have signed up for a maintenance plan with Russell & Abbott and will never use anybody else. Part of the maintenance plan was cleaning my hvac which I was not even expecting!!! Highly recommend!!!!!!!!!
Dec 01, 2023 · Jeannie SimsThis will be my second business review ever, but after today it needs to happen. If you want the TL;DR, Russell & Abbott technician was out for an appointment working on our HVAC, misstepped in our attic and crashed through our ceiling leaving a huge hole and damaged insulation. Which will make the issues we had them coming out for (cooling our upstairs) significantly worse until whenever they decide to fix the damage their technician caused.We've had a service contract with Russell and Abbott since we bought our house last fall, both mine and my fiancé's first house. Since then, we've had to have them out at least 6 or 7 times to work on our upstairs unit (that was bought from and installed by them). It basically just cannot keep up with need. If the temperature outside is 85ish+ degrees, the upstairs will be at least 5-6 degrees higher than what it is set for. So if it's set for 72, it'll read anywhere from 77-80 on a hot day. Keep in mind this is a fairly new unit, and several other reviews here have mentioned the exact same experience. We've been cool about it, as when they come out they are always quick and we are reasonable people.That is until today. We had to schedule them to come out due to the ongoing issues with our upstairs unit mentioned above. The technician who came out had been here for over three hours, when he lost his footing and fell through our ceiling. Accidents happen, and that sucks and I'm glad he didn't get hurt. But we haven't even been in our house for a year, and now we have a huge hole in our ceiling, damaged insulation, and it's supposed to be 90 degrees next week, all courtesy of Russell & Abbott Heating and Cooling and their inability to fix the issue with our HVAC unit. The one that was bought from and installed by THEM.They told us we just have to wait for some other company to call us to I assume schedule an appointment for who knows how far out. This on top of their inability to fix our unit after so many attempts (that they sold the previous owners of this house and installed somewhat recently) has just been a wild ride. So we have a huge hole in our upstairs ceiling that is going to leak out A/C making our issues with cooling our upstairs (where all our bedrooms are) even worse. Again, It's supposed to be in the 90s next week. From my experience with drywall work we've had done in the past, I'd estimate a proper repair for this damage to be anywhere from 1200 to 2000 dollars at the very least.If Russell & Abbott Heating and Cooling make this right and get our damaged ceiling and insulation fixed in a timely manner I will update or remove this review in good faith. Mistakes happen, but now it's about making it right and let's hope this company is going to do that to the best of their ability. But until then, I strongly recommend looking elsewhere. unless you're looking to put in a new chimney..UPDATE: Russell and Abbott did eventually fix the hole in our ceiling and repaint the ceiling so all the damage was eventually repaired to our satisfaction. Updating this from my original 1 star to 3 stars.
Jan 17, 2024 · Jared RoddyI contracted Russell & Abbott to replace my HVAC System November 2019. After 6 months of experience with the system, I am very satisfied with the installation and performance of their Onyx equipment. The sales representative provided a very thorough evaluation, explanation, and estimate. The installation team did a great job, and the system is performing as advertised. My first 6 month Tune-Up was just accomplished. The office staff provided excellent communication regarding the appointment. I was offered alternate service times due to cancellations, and kept up to date on the technician's arrival time.Like the installation team, the technician was friendly, knowledgeable, respectful, & professional. I observed some of the work during the service call, and was impressed with the quality of tools & test equipment being used. I inquired about technical training, and was informed the technicians are consistently updated with the latest innovations and procedures. I can highly recommend Russell & Abbott for HVAC service.1 year update: After operating through all four seasons, I am still very satisfied with the Onyx equipment and Russell & Abbott. Technician Daniel came by recently to perform another 6 month check-up (tune-up). The visit was well coordinated and on time. Daniel is efficient, courteous, and professional. All is well, next tune-up scheduled for May 2021.May 2021: 6 month check-up by Zach. Friendly, professional, knowledgeable. No problems, 2 year check scheduled for Nov 2021.Nov 2021: 6 month check-up. No problemsMay 2022: 6 month check-up. No ProblemsNov 2022: Moved to another house. Russell & Abbot Onyx service contract terms allow for 6 month check-ups to continue at new local residence at no charge. 6 month style of check-up was performed. 8 year old system was reported to be in good condition. I miss the Onyx system I had installed at my previous house. It had a variable speed blower, was more efficient, and quieter.May 2023: 6 month check-up. No problemsNov 2023: 6 month check-up. No problemsDec 2023: Service Call: Heat Pump running constantly, not keeping up with temperature. Outdoor condenser frosted over. Technician was not able to determine the problem. House is now mostly heated by expensive electric resistance heat.Dec 2023: 2nd Service Call: Problem continues. Troubleshooting this time revealed low refrigerant pressures. Liquid line Schrader Valve was found to be leaking. Approximately 50% of refrigerant was lost. Valve was replaced and refrigerant restored. Most likely, the valve did not reseat after the Nov 2023 6 month check-up. I give kudos to Russell & Abbott for standing behind their service and not charging me for the service calls or repair.Jan 2024: System running well since the last service call. I'm thankful Russell & Abbott was able to repair before the single-digit cold weather arrived in mid-January.
Jan 23, 2024 · Randy HamiltonLogan and Jeff Jonescame out on a service call today and they did such a good job. They arrived quickly, located the problem quickly and had our house cooling off in a very short time. It was so hot and I am very grateful. Russell and Abbott have been an excellent company to do business with and our Onyx system is the best one we have had.
Aug 03, 2024 · Denita SaulsJesse and Brenden did an outstanding job! They showed up on time and got right to work. We are very happy with the final product and we highly recommend Russell & Abbott.
Nov 08, 2023 · Kyle Prince
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