Rocky Top HVAC, LLC Photos










Rocky Top HVAC, LLC Introduce
For residents across Knoxville and the surrounding communities, the comfort and safety of their home depend significantly on one critical system: the heating, ventilation, and air conditioning (HVAC). From the oppressive humidity of a Tennessee summer to the sharp chill of a winter morning, a well-functioning HVAC system is the foundation of a comfortable living space. When it comes to ensuring this essential system is running at its best, having a reliable local partner is invaluable. Rocky Top HVAC, LLC is a professional HVAC contractor dedicated to providing comprehensive heating and air conditioning services specifically for homeowners in the Knoxville area. Their focus on residential services means they are uniquely attuned to the needs and challenges of keeping a house comfortable and energy-efficient, no matter the season.
An HVAC contractor serves a vital role in the community by providing specialized expertise that homeowners rely on. They are the professionals who can diagnose a mysterious hum from an air conditioner, repair a faulty furnace, or install a brand-new system with precision and care. Their work ensures that the air you breathe is clean, the temperature in your home is consistent, and your energy bills are manageable. A company like Rocky Top HVAC, LLC offers not just a service, but a promise of comfort and peace of mind. They understand the intricacies of different AC units, heating systems, and ductwork, allowing them to provide solutions that are both effective and long-lasting. By being a dedicated residential contractor, they have honed their skills to address the unique needs of family homes, from regular maintenance to urgent repairs, all with the goal of keeping a household running smoothly.
Strategically located at 7327 Oak Ridge Hwy in Knoxville, TN 37931, USA, Rocky Top HVAC, LLC is well-positioned to serve a wide range of neighborhoods and areas. This address places them on a major thoroughfare, making them accessible for service calls across Knoxville and the surrounding region. The convenience of their location allows for more efficient dispatching of their technicians, which is crucial for timely service, especially during peak seasons when HVAC systems are under the most stress. Additionally, the business is committed to accessibility, featuring a wheelchair-accessible entrance, which demonstrates a thoughtful approach to serving all members of the community. This combination of a central location and commitment to accessibility reinforces their role as a customer-focused, local business.
Rocky Top HVAC, LLC offers a wide range of services designed to meet the full spectrum of a homeowner's heating and cooling needs. Their service list is comprehensive and covers both routine care and unexpected emergencies.
A/C System Maintenance & Repair: This includes regular tune-ups to keep your air conditioner running efficiently and expert repairs for any issues that may arise, from minor fixes to major component replacements. Routine maintenance is key to prolonging the life of your unit and preventing future problems.
Heating System Installation & Repair: As a full-service heating contractor, they handle the complete installation of new heating systems and are equipped to repair all types of furnaces and heaters to ensure your home stays warm during the colder months.
HVAC System Maintenance: They offer a holistic approach to system maintenance, providing scheduled check-ups that cover both the heating and cooling functions of your unit to ensure it performs optimally throughout the year.
24/7 Emergency Service: For those unexpected breakdowns that occur at inconvenient times, their emergency service is available around the clock. This provides crucial peace of mind, knowing that help is just a phone call away, even on nights and weekends.
Air Duct Cleaning: This service focuses on improving the air quality within your home by removing dust, allergens, and other contaminants from your ductwork, which can be a significant benefit for family health.
Dryer Vent Cleaning: A specialized service that enhances safety and efficiency by removing lint buildup from your dryer vent, which helps prevent fire hazards and reduces energy consumption.
New AC Installations & Replacements: Whether you are building a new home or need to replace an old, inefficient unit, they provide professional installation services for new AC units, ensuring they are sized and installed correctly for your specific property.
The breadth of these services highlights the company’s dedication to being a comprehensive provider of residential HVAC solutions, addressing everything from preventative care to major installations.
Several key features and highlights distinguish Rocky Top HVAC, LLC and provide a clear benefit to their customers. A major highlight is their availability of 24/7 Emergency Service. For any homeowner, a sudden system failure, especially during a heatwave or cold snap, can be a major source of stress. The ability to get a technician on-site at any time of day or night is a powerful feature that provides essential security and comfort. Another notable feature is their offering of online estimates, which provides a convenient and transparent way for potential customers to get an idea of project costs before committing to a service call. This modern approach simplifies the customer journey and demonstrates a commitment to open communication.
Furthermore, feedback from satisfied customers often points to the professionalism and courtesy of their staff. One customer, in a review of a new AC installation, specifically praised the crew—Travis, Antwan, and Kenny—for being “very nice, courteous,” and for taking the time to answer all their questions. The same review also noted how the crew “cleaned up after the job was completed,” a small but significant detail that reflects a commitment to professionalism and respect for the customer's home. These positive examples illustrate a company culture that values not just the technical quality of the work, but also the overall customer experience.
For all inquiries, service requests, or to schedule a consultation, you can reach Rocky Top HVAC, LLC at their primary contact information:
Phone: (865) 474-1511
Address: 7327 Oak Ridge Hwy, Knoxville, TN 37931, USA
This contact information provides a direct line to their team, allowing homeowners to quickly get the help they need, whether it’s for a small repair or a major system overhaul.
What makes Rocky Top HVAC, LLC a worthwhile choice for your home’s heating and cooling needs is their focused and comprehensive approach to residential HVAC. In a market with many providers, their specialization in home services ensures that their team has a deep understanding of the issues most common to residential properties in East Tennessee. Their commitment to offering a broad range of services, from routine maintenance to emergency repairs and new installations, means you can rely on them as a single provider for all your HVAC needs. The availability of 24/7 emergency services is an invaluable feature that provides homeowners with a safety net against unexpected system failures. Additionally, the positive customer feedback, which highlights the professionalism and courtesy of their crews, speaks volumes about the company's dedication to providing a pleasant and respectful service experience. For any homeowner in the Knoxville area seeking a dependable, full-service HVAC contractor, Rocky Top HVAC, LLC offers the expertise and commitment needed to keep your home comfortable and safe throughout every season.
Rocky Top HVAC, LLC Services
Air Conditioning Contractor
- A/C system maintenance
Ensure optimal performance with our A/C maintenance service. Includes filter replacement, coolant checks, and system diagnostics to enhance efficiency and extend lifespan.
- A/C system repair
Expert repair services for all A/C issues. We handle coolant leaks, compressor problems, and more to restore efficiency and comfort quickly.
- HVAC system maintenance
Comprehensive maintenance for HVAC systems to prevent breakdowns and boost performance. Includes cleaning, filter changes, and efficiency tests.
- Heating system installation
Professional installation of heating systems tailored to your home's needs. We ensure energy efficiency and optimal functionality with every setup.
- Heating system maintenance
Maintain your heating system's efficiency with our service. Includes thorough inspections, cleaning, and necessary adjustments to prevent future issues and prolong system life.
- Heating system repair
Quick and reliable repairs for all heating system problems. From pilot lights to heat exchangers, we ensure your system runs smoothly throughout the winter.
- Install AC
Expert AC installation ensuring maximum comfort and efficiency. We handle everything from system selection to final setup, optimized for your space.
- Repair HVAC
Full-service HVAC repair to address efficiency losses and operational issues. We fix leaks, noises, and control problems, ensuring reliable performance.
- 24/7 Emergency Service Available
- A C Air Conditioning
- A C Repairs
- AC Units
- Ac Installations & Replacements
- Ac Issues
- Air Conditioner
- Air Conditioning Products
- Air Duct Cleaning
- Air Units
- Central Heating
- Dryer Vent Cleaning
- Emergency Ac Repairs
- Heater Or Air
- Heating & Air Conditioning
- Heating Installation
- Hepa Filtration
- Home Services
- Installation Or Repair
- New Ac Installations
- New Ac Unit
- Residential Hvac
Rocky Top HVAC, LLC Details
Service options
- Online estimates
- Onsite services
Accessibility
- Wheelchair accessible entrance
Offerings
- Repair services
Rocky Top HVAC, LLC Location
Rocky Top HVAC, LLC
7327 Oak Ridge Hwy, Knoxville, TN 37931, USA
Rocky Top HVAC, LLC Reviews
maintenanceplumbingelectricaltechinspectionthe officeplancheckupfridgecrawl space
★ 5★ 4★ 3★ 2★ 1This was my first time having to get an HVAC system installed, and in my first home. It was installed Dec.-Jan. 2023-24; I selected the "Ultimate Comfort" (top of the line) system for $20K (two zones) and I requested rigid ducts throughout. I had to get financing through Wells Fargo, so they got paid on the front end. The installation was supposed to take a week, but it ended up taking over a month because they booked other clients before finishing my job, leaving me freezing cold for a month. In between occasional visits, they left their tools and equipment scattered around my house (in the middle of the floor, etc). It just would have been nice for them to tidy up or collect their things if they weren't going to return for a week or more.Duct putty was washed down my kitchen sink clogging it for several days creating a sour smell throughout the house; ducts had to be redone because they were bulging lower than the ceiling would allow for me to later install drywall; the system has been loud and would run 24/7 (never shutting off). I have had countless problems with the system for over a year; I have taken many days off work to meet their technicians to do repairs. Every time a repair was done, I thought all was fixed, but then another issue would pop up. In June, my system froze over and stopped working for several days. I had to reimburse my former roommate for the days we couldn't live in the house while it got to 86 degree heat inside.I had to meet with their technicians twice (two days off work) to fix the frozen system and get it working again. They determined having two zones was too much for the system to handle, so they took out one of my zones (which I had paid $1,850 extra for), promising they would reimburse me and that they would extend my one-year workmanship warranty. THEY NEVER DID EITHER. They suggested installing a floor vent to help with circulation; so they cut a hole in my hardwood floor for a supply vent, right next to the return, and below the thermostat. THIS MADE NO SENSE TO ME, but I was assured this was correct. The floor vent gushed with air (very loud), and my bedrooms no longer had air supply after that, so my roommate and I were left freezing cold through the winter. I had to buy my roommate a heater ($202) to keep him warm. When I reached out to the company, they said they would do one more repair, but then they would not take any more responsibility for the system (even though I was still in contract with them), because one partner bought it from another partner so they changed their name to get out of the responsibility. What was Rocky Top Air is now Rocky Top HVAC; same people, same services. I could not accept these terms - what if this last repair ended up causing problems like all their other repairs before? and I would be accepting their abdication of responsibility for getting my system working.So I was left with a half-functioning $20K system with a $1,850 zone removed without reimbursement and the company disowning the system leaving me without any service warranty to get it functioning again. I later had to hire another HVAC team to fix the system ($300). In total, between the zone they owe me for $1,850, the heater $202, the $300 to fix the system and $250 it's going to cost to repair my hardwood floor where the defunct floor vent is, they owe me $2,602. I have had to file a dispute with Wells Fargo, which took forever and I was only given the run around and now I'm having to take this to small claims court.I would caution anyone thinking to work with Rocky Top HVAC. I give them one star because they were polite and fairly communicative. I don't think my situation was malicious, I think it was simply incompetence.
Apr 15, 2025 · Dalton WhitesideThank you Rocky Top Air for your great service. The installation crew of Travis, Antwan & Kenny were very nice, courteous they answered every question we had. I appreciate how the cleaned up after the job was completed. My house is now cool and comfortable. I want to also say thank you to Brandon, Jesse, Mark, Mike and Mariah.Tyler & Robin A.
Aug 27, 2025 · Tyler AndersonWe are so glad we chose Rocky Top. Our main priorities in our selection were customer service and warranty. This company exceeded our expectations in both and system options. Everyone we had contact with has been amazing. You can tell their values as a company is making sure to take care of the customer. Brandon did the initial quote. He is very knowledgeable and provided us with different options. He took the time to answer all of our questions. Brandon set the bar high for the other companies providing quotes. Jonah and Travis did our install. They were so efficient and respectful while installing our system. They also are extremely knowledgeable and answered all our questions. Mariah in the office was always friendly and helpful. The turn around was very quick. They were always there on time for our scheduled appointments. We feel confident in our future relationship with Rocky Top to continue to go above to take care of us as customers.
May 01, 2025 · Misti WhiteGreat overall experience with Rocky Top and their team (Antwaun, Jesse, Dustin, etc). We had some initial issues with the install (not their fault) but they stuck around after hours to troubleshoot and were ultimately able to get everything installed and running well. Highly recommend them and they are one of a few rare companies that actually seem to truly care about customer service. The management team and Jesse, in particular, was super responsive and helpful with any concerns/questions we had. A+
Jun 12, 2025 · Jamie ShoemakerWe have had an HVAC service contract with Rocky Top for over 10 years. The inspections are always performed thoroughly and professionally. During the most recent inspection of our primary residence and our rental properties, the technician, Devin, found the need for replacement parts on several units. He explained the issue and showed me where the part was needed on each unit. He had to order several of the parts, but all was taken care of while he was on site. Devin was professional and efficient in all aspects of the visit. Once the parts arrived, Rocky Top arranged for Devin to return to repair all units. We appreciate the promptness and the consistency of sending the same technician. We recommend Rocky Top Heating and Air.
Jul 15, 2025 · Terry Vogt
More Fix Air Conditioner Near Me
Hiller Plumbing, Heating, Cooling & Electrical4.0 (4926 reviews)5507 Ball Camp Pike, Knoxville, TN 37921, USA
Knoxville A/C Service4.0 (70 reviews)8701 Unicorn Dr #302, Knoxville, TN 37923, USA
Mr. Cool Air Conditioning, Transmission & Brake, Inc4.0 (437 reviews)8062 Kingston Pike, Knoxville, TN 37919, USA
J.C.'s Heating and Air4.0 (40 reviews)3110 Henson Rd #7, Knoxville, TN 37921, USA
HCS Mechanical Contractors5.0 (408 reviews)1201 Hilton Rd, Knoxville, TN 37921, USA
Dean Plumbing Heating & Cooling4.0 (280 reviews)319 Ebenezer Rd Suite 2B, Knoxville, TN 37923, USA
AA-Air Company4.0 (793 reviews)1001 Katherine Ave, Knoxville, TN 37921, USA
Comfort Specialists Heating & Cooling5.0 (34 reviews)1601 Colonade Rd, Knoxville, TN 37922, USA
Chancey & Reynolds, Inc. | AC Repair4.0 (1181 reviews)614 Van St, Knoxville, TN 37921, USA
Knoxville Heating & Air Conditioning5.0 (9 reviews)2217 N Broadway, Knoxville, TN 37917, USA
Henshaw's Heating & Air Conditioning4.0 (117 reviews)1512 Wright St, Knoxville, TN 37917, USA
Fair Heating and Air LLC4.0 (58 reviews)1233 Maryville Pike, Knoxville, TN 37920, USA
Categories
Top Visited Sites
Sears Appliance Repair4.0 (70 reviews)
4 Season's Techs, Inc.5.0 (85 reviews)
First Heating & Air Conditioning4.0 (9 reviews)
Infinity Building Solutions, LLC5.0 (12 reviews)
Complete heating and air4.0 (7 reviews)
College Park Auto and Quick Lube4.0 (84 reviews)Trending AC Fix Academy Posts
The Ultimate Checklist to Fix Air Conditioning Leak Successfully in 2025
10 Signs It’s Time to Find Who Can Fix My AC Fast
10 Signs It's Time to Air Conditioning Replace
Best Services: Where to Get My AC Fixed Near You Today
Experts Explain How to Fix Air Conditioning Like a Pro
How to Get Your AC Fixed Like a Pro: Expert Tips and Advice 
