Robert & Sons A/C & Heating, LLC.

- 15330 Lyndon B Johnson Fwy Suite 201, Mesquite, TX 75150

For homeowners and business owners in the Dallas-Fort Worth metroplex, a reliable heating and cooling system is non-negotiable. When the scorching Texas heat or a sudden cold front strikes, having a trustworthy general contractor to handle your HVAC needs is paramount. This is where companies like Robert & Sons A/C & Heating, LLC. come into the picture, offering a range of services from new system installations to routine repairs. Located in Mesquite, they aim to be a go-to provider for the DFW area's climate control requirements.

Robert & Sons A/C & Heating, LLC. promotes itself as a local solution for residential and commercial HVAC services. They handle a variety of tasks, including the installation of new systems, repairs, and routine maintenance. In a highly competitive market, a company's reputation is built on the quality of its work and its commitment to customer satisfaction. However, recent feedback from customers has raised serious concerns that potential clients should be aware of.

One review from a customer who had a home warranty claim for a new Lennox system installation paints a disturbing picture. The customer’s detailed account, including a series of photos, describes an "absolutely unacceptable mess" left by the technicians. The review specifies "drywall dust all thru the house" and an installation that was "open to the attic with the door that was cut out left outside." The customer was forced to use "trash bags over the opening to try and keep the attic heat out of the house." This level of disregard for a client's home and property is a major red flag and calls into question the company’s professionalism and quality control. The customer's frustration is palpable, and their detailed account serves as a strong warning to others.

The company's response to this complaint, as described in the review, further compounds the issue. Instead of attempting to understand the situation or find a solution, the company's communication was perceived as unhelpful and defensive. The customer notes, "You've not made one effort to try and find out who I am or where I live to confirm if you did or did not do my install." This response, or lack thereof, highlights a potential issue with their customer service and accountability. The reviewer's final plea, "PLEASE NOTE THE LACK OF PROFESSIONALISM AND DON'T LET THESE GUYS NEAR YOUR HOME!," is a powerful statement that a potential customer cannot afford to ignore.

Another customer review, which references a two-year-old system installation, also points to a troubling business practice. This customer, who purchased a "very expensive system" from the company, reported that it was "not working well." Upon calling for service, they were told the company would charge them just to come and look at it. This policy, particularly for a high-cost system installed by the company itself, can be a frustrating experience for clients who expect some level of post-installation support or warranty coverage. This can lead to a feeling of being abandoned after the initial sale, which is a "good way to lose a customer" as the reviewer aptly put it.

The combination of poor workmanship, a lack of cleanliness on the job site, and questionable after-sales support suggests a need for potential customers to exercise caution. While every business may have a bad day, the severity and detail of the complaints, especially the one regarding the installation mess, are significant. The pictures, if viewed, would likely be a deciding factor for anyone considering their services. A general contractor's reputation is built on the trust they instill in their clients, and these reviews indicate a potential breakdown of that trust.

It is crucial for locals in Mesquite and the broader DFW area to do their due diligence when choosing a general contractor, especially for something as critical as an HVAC system. While Robert & Sons A/C & Heating, LLC. may offer a variety of services, these customer experiences suggest that the quality of work and level of customer care may not meet the expectations of all homeowners. The lack of accountability and the unwillingness to resolve issues raised in the reviews are points of concern that cannot be overlooked. A home is a major investment, and the contractors you hire to work on it should treat it with the utmost respect and care.

In conclusion, for those in Mesquite and the DFW area in search of a general contractor for their HVAC needs, it is important to weigh all available information. The reviews provided here offer a candid look into the experiences of some customers, highlighting significant issues with cleanliness, workmanship, and customer support. It is advisable for prospective clients to consider these accounts carefully before making a decision, as the quality of the final work and the peace of mind that comes with it are paramount.

Robert & Sons A/C & Heating, LLC. is located at 15330 Lyndon B Johnson Fwy Suite 201, Mesquite, TX 75150, USA. This address, situated on a major freeway, provides them with easy accessibility to serve Mesquite and the wider Dallas-Fort Worth metroplex. Their location is convenient for dispatching technicians to various residential and commercial sites throughout the region.

Based on their business profile, Robert & Sons A/C & Heating, LLC. offers a range of HVAC services, including:

• AC and Heating Installation: Installation of new air conditioning and heating systems, including Lennox systems.
• AC and Heating Repair: Diagnosis and repair of malfunctioning HVAC units.
• HVAC System Maintenance: Routine check-ups and servicing to ensure the longevity and efficiency of systems.
• Home Warranty Claims: Handling HVAC service and installation claims through home warranty companies.

Based on customer reviews, some features and highlights to note about Robert & Sons A/C & Heating, LLC. are:

• Experience with Home Warranty Claims: The company works with home warranty programs to service and install HVAC systems.
• Installation of Lennox Systems: The company installs specific brands, such as Lennox.
• Customer Service Concerns: Reviews highlight significant issues with communication, cleanliness, and post-installation support.
• Potential for Additional Costs: Customers may be charged for a service visit even for a system they purchased from the company a couple of years prior.

Address: 15330 Lyndon B Johnson Fwy Suite 201, Mesquite, TX 75150, USA

Phone: (214) 349-2000

For residents of Mesquite and the DFW area, choosing a general contractor for HVAC services is an important decision. While Robert & Sons A/C & Heating, LLC. provides a variety of services, it is critical for locals to carefully consider all available customer feedback. The provided reviews point to serious concerns regarding the quality of work, job site cleanliness, and customer service follow-up. These factors should be a key part of your decision-making process, as they directly impact the quality of your home and your peace of mind. It is recommended to thoroughly research and vet any general contractor to ensure they meet your standards for professionalism and accountability before hiring them for a project.

Robert & Sons A/C & Heating, LLC.

15330 Lyndon B Johnson Fwy Suite 201, Mesquite, TX 75150, USA