ProTech Heating and Air Photos










ProTech Heating and Air Introduce
For homeowners and businesses in Kentucky, the consistent performance of a heating and air conditioning system is critical for comfort, safety, and productivity. Our state's climate, with its diverse temperature swings, means a reliable HVAC system is non-negotiable. When a unit breaks down, whether it's during a sweltering summer heatwave or a cold winter night, having a skilled and trustworthy general contractor on call is a game-changer. In the Richmond, Kentucky area, one company that has earned a reputation for exceptional service and expertise is ProTech Heating and Air.
ProTech Heating and Air is a specialized HVAC contractor that goes far beyond a simple repair service. They are a comprehensive solution for all things related to home comfort, offering everything from routine maintenance to emergency repairs and complex new system installations. What sets them apart, as noted in customer testimonials, is their dedication to going "above and beyond" for their clients. This commitment is not just a slogan; it's a visible part of their business model, as demonstrated by their 24-hour emergency service and the personal touch provided by their technicians.
In the often-stressful world of home repairs, transparency and expertise are invaluable. ProTech Heating and Air has built its reputation on these principles. As one business owner's review highlights, their technician, Robbie Puckett, was not only knowledgeable but also polite and friendly, even in a high-stress situation. This kind of professional and personable service is what turns a one-time service call into a long-term, trusting relationship. When a family is without air conditioning, the last thing they need is added frustration, and ProTech seems to understand this perfectly.
Their ability to handle a variety of systems, including specialized ones like geothermal units, further solidifies their status as a leading expert in the field. When a problem is diagnosed, they don't just provide a quick fix; they offer a complete solution, even if it requires coordinating with other contractors or helping with insurance paperwork. This holistic approach to client care shows a deep commitment to ensuring the customer's problem is solved completely, not just temporarily addressed.
This article is designed to give you a comprehensive and factual overview of ProTech Heating and Air from the perspective of a Kentucky resident. We will explore their location, the extensive range of services they offer, and the key features that make them a standout business in the community. Our goal is to provide you with all the information you need to make an informed decision for your home's or business's heating and cooling needs, confirming why so many in our area rely on them.
Location and Accessibility
ProTech Heating and Air is conveniently located at 437 Big Hill Ave, Richmond, KY 40475, USA. This location makes them a central and accessible resource for residents and businesses in Richmond and the surrounding areas. As a service-based business, their main accessibility is their on-site service, where they come directly to the customer. However, their physical location also serves as a hub, and their commitment to being available for emergency services demonstrates their dedication to being there for the community whenever they are needed.
Services Offered
As a full-service HVAC and general contractor, ProTech Heating and Air provides a wide and diverse range of services for both residential and commercial needs.
UL
LI>Installation Services: They are experts in new system installations, including AC units, central air, heating systems, and heat pump systems. They also install electronic air cleaners, thermostats, and provide services for new ductwork and venting systems.
LI>Repair and Maintenance: Their repair offerings are extensive, covering everything from emergency furnace and AC repair to heat pump repair, and they service all heating and cooling problems. Their services also include routine A/C system maintenance and heating system maintenance, which are crucial for preventing future issues.
LI>Geothermal Expertise: As noted in a customer review, they have experience with specialized systems like geothermal units, demonstrating a high level of technical skill and knowledge beyond traditional HVAC.
LI>Indoor Air Quality: They provide solutions for improving air quality with services for air cleaner installation, Hepa air cleaners, and electronic air cleaners, ensuring that the air you breathe is as healthy as possible.
LI>Parts and Supplies: ProTech also acts as a supplier for air filters and furnace parts, which means they can quickly source and replace necessary components, often reducing the waiting time for a repair.
LI>Emergency Services: A significant offering is their 24-hour emergency service, which provides a crucial safety net for clients when their systems fail at the worst possible time.
Features / Highlights
ProTech Heating and Air is distinguished by several key features that set them apart in the local market.
UL
LI>Exceptional Technicians: The reviews consistently highlight the professionalism, politeness, and expertise of their team, particularly Robbie Puckett, who is praised for his helpful and supportive demeanor.
LI>Commitment to Going Above and Beyond: A key highlight is their willingness to do more than just the initial repair. This includes helping with insurance proposals, installing new apps for new units, and contacting other contractors to solve a complete problem, showing a holistic and customer-first approach.
LI>Emergency Response: The availability of a 24-hour emergency service is a major feature that provides peace of mind to homeowners and businesses in crisis.
LI>Comprehensive Expertise: Their knowledge of a wide range of systems, including complex ones like geothermal units, and their ability to handle both residential and commercial needs, makes them a versatile and reliable choice.
LI>Strong Customer Advocacy: The company's willingness to help clients navigate the complexities of home warranties and insurance shows that they act as an advocate for their customers, not just as a service provider.
Contact Information
To learn more or to schedule a service, you can contact ProTech Heating and Air at:
UL
LI>Address: 437 Big Hill Ave, Richmond, KY 40475, USA
LI>Phone: (859) 353-5429
LI>Mobile Phone: +1 859-353-5429
What is worth choosing
Choosing ProTech Heating and Air is choosing a company that puts the customer's needs at the center of their business. The glowing reviews are a testament to their exceptional service, and the personal stories shared by clients highlight a level of care that is not always common in the service industry. Their team's ability to remain professional and helpful, even when dealing with stressed-out customers, speaks volumes about their training and character.
The fact that they offer a full suite of services, from a simple air filter replacement to a full new system installation, makes them a convenient and reliable partner for all your HVAC needs. Their focus on providing complete solutions, rather than just quick fixes, is a significant advantage. This includes their willingness to work with a customer's insurance company and other contractors, ensuring the problem is solved thoroughly. For residents in the Kentucky region, this level of comprehensive support and expertise is a key reason to choose ProTech Heating and Air. They are not just a contractor; they are a problem-solver and a trusted ally in maintaining your home's comfort.
ProTech Heating and Air Machine
HVAC Contractor
- A/C system maintenance
- A/C system repair
- Ductless heating & A/C services
- HVAC duct & vent installation
- HVAC duct & vent repair
- HVAC system maintenance
- Heating system installation
- Heating system maintenance
- Heating system repair
- Install AC
- Install thermostat
- Repair HVAC
- Thermostat repair
- 24hr Emergency Service
- A C Installation
- A C Repair
- Ac Repair & Maintenance
- Ac Unit
- Air Circulation
- Air Cleaner Installed
- Air Cleaning System
- Air Conditioner Repair Services
- Air Conditioning Ac Repair
- Air Conditioning Units
- All Heating & Air Services
- Central Air
- Central Heating And Cooling System
- Condenser Coil
- Condensing Unit
- Drain Lines
- Duct Work
- Electronic Air Cleaner
- Emergency Furnace Service
- Emergency Service
- Evaporator Coil
- Furnace Repair Services
- Gas Furnaces
- Gas Lines
- Geothermal Maintenance
- Heat Clean
- Heat Pump Repair
- Heat Pump System
- Heat Pumps
- Heating And Air Conditioning Equipment
- Heating And Air Conditioning Repair
- Heating And Cooling
- Heating And Cooling Equipment
- Heating Problems
- Hepa Air Cleaner
- Need Air Conditioner Repair
- New System Installation
- Residential Heat
- Systems Maintenance
- Venting Systems
ProTech Heating and Air Details
Offerings
- Installation service
- Repair services
ProTech Heating and Air Location
ProTech Heating and Air
437 Big Hill Ave, Richmond, KY 40475, USA
ProTech Heating and Air Reviews
callpricejobunitneedshonestmaintenancemessagewarrantygas
★ 5★ 4★ 3★ 2★ 1First off from one business owner to another I just want to thank you for the exceptional service that you’re Tec Robbie Puckett provided for us. He has been extremely helpful and supportive throughout this whole process. We called protec because our geothermal unit went out and we lost ac in our house. When Robbie arrived he was polite and friendly despite my smug attitude, I warned him right away that I didn’t deal with the heat very well and having two little girls under two years old I was at my ropes end. He got started right away and determined that The machine had turned off due to lack of pressure in the loop line. He used a special tool to fill it back up with water and it worked no problem AC back on . Now here’s the twist to the story after Robbie left unit ran for about an hour and then shut off again. I called him. He said that once he was finished with his other job that he would come over right away. He also contacted another contractor that deals with repair loop lines out here as well. After we talked, it is now determined that there is a significant break in blue line. Somewhere in my yard. It has to be fixed for the system to work Robbie all the. Needed Contacts and we have it scheduled to get a problem fixed. Also Protech is writing up an insurance proposal so hopefully my insurance company will take care of some of this.Once again, thank you for everything and especially thank you Robbie for being the person that you are.
Jul 14, 2025 · Jared TaylorRobbie and his crew at Pro Tech came through in the clutch during a brutal heat wave a few weeks ago to install a new unit for us and get our A/C working again. They worked hard to get us taken care of quickly and were polite and professional throughout. Robbie even came back to help get the new apps installed and make sure the new unit was online and working properly. He also helped us look into exercising our home warranty. They really went above and beyond and I highly recommend them!
Jul 08, 2025 · Chris LackeyI highly recommend ProTech. They were recommended to me by another HVAC company because ProTech services geothermal systems.It was a pleasure to work with Robbie, who was kind, patient, knowledgeable, and honest with me. Further, this was an after hours call. I will contact ProTech and Robbie for all future HVAC work. Bravo and thank you, Robbie.
Jun 25, 2025 · Feese FamilyDon’t usually post anything but here it goes. I’ve been a customer of pro tech for 13 years and they are amazing love all of them. But I call the owner to talk to him about a bills that I received haven’t heard a word from him. His office manager was rude and very disrespectful to me saying I own this and sent me invoices. I got a uv from them during the pandemic and my light bulb went out and the office person did not tell me how much it was going to be instead just automatically charged me for it 242. I thought it was under warranty. Then my air went out this weekend and Robbie that’s amazing came and fixed it I paided him with a check all was good. Yesterday I get a email saying I owed 134 dollars which I paided Robbie when he came I’ve always paid when they come. Ever since his office person came it’s been awful for me. I’ve tried handling it in a respectful way a couple of months ago but apparently not. She hung up on me and said Josh would call me back. Not heard a word from him left him a message yesterday. Don’t know what is going on maybe he needs to look into replacing his office manager. Sad they are great people she is going to hurt his business.
Jul 30, 2025 · Elizabeth DollBEWARE of this company I payed 1500 dollars to have them fix my ac they came out and fixed it and didn't even last a month I called them they came out and said it needed the same thing they done before and wanted to charge me another 1500 dollars they wouldnt back there labor at all although they messed it up I called another company and found out they didn't do the job right the first time they rigged it up to fail so they could get more money or sell a new unit. Good luck pro tech keep doing your customers like this and no one will do business with you just like me and everyone I know won't I don't see how you sleep at night doing people this way me and my family are now using window units for our ac and heat and will continue to before id come back to you.
Jul 01, 2025 · Jeremy
More Fix Air Conditioner Near Me
Affordable Service Solutions5.0 (92 reviews)1660 E Main St, Richmond, KY 40475, USA
Watson Heating & Air4.0 (224 reviews)3634 Berea Rd, Richmond, KY 40475, USA
ELITE CLIMATE SOLUTIONS, LLC5.0 (30 reviews)632 King Luke Ct, Berea, KY 40403, USA
1st Service Heating And Air5.0 (3 reviews)595 Holladay Ln, Waco, KY 40385, USA
VanGuard Heating and Cooling LLC5.0 (19 reviews)425 Richmond Rd N, Berea, KY 40403, USA
Barnett's Heating & Air Conditioning4.0 (115 reviews)104 Spring Cir Dr, Berea, KY 40403, USA
GraceLand Air, LLC5.0 (370 reviews)314 Stanford St, Lancaster, KY 40444, USA
Kerr Heating & Cooling, Inc4.0 (23 reviews)315 Lovell Ln, Mt Vernon, KY 40456, USA
CLIMATE PRO HEATING & AIR5.0 (1 reviews)110 Keisha Vickers Rd, McKee, KY 40447, USA
London Auto Service4.0 (76 reviews)830 N Main St, London, KY 40741, USA
Larkey HVAC4.0 (101 reviews)833 N Mill St, London, KY 40741, USA
Foster Mechanical, Inc.3.0 (2 reviews)1667 Stilesville Rd, Science Hill, KY 42553, USA
Categories
Top Visited Sites
Duggins Mechanical4.0 (52 reviews)
Full Force Heating & Cooling LLC5.0 (63 reviews)
Sabo Electric, Heating, & Air LLC4.0 (51 reviews)
Spencer Heating & Air4.0 (161 reviews)
Quality Services5.0 (4 reviews)
Florala LLC.4.0 (35 reviews)Trending AC Fix Academy Posts
The Ultimate Checklist to Fix Air Conditioning Leak Successfully in 2025
10 Signs It’s Time to Find Who Can Fix My AC Fast
10 Signs It's Time to Air Conditioning Replace
Best Services: Where to Get My AC Fixed Near You Today
Experts Explain How to Fix Air Conditioning Like a Pro
How to Get Your AC Fixed Like a Pro: Expert Tips and Advice 
