MRCOOL Direct Photos










MRCOOL Direct Introduce
For Tennessee residents, the ability to control your home’s climate is a year-round priority. The transition from sweltering summer heat to a crisp, cold winter demands a heating and cooling system that is not only powerful and efficient but also reliable. When seeking a general contractor for such essential home systems, it’s crucial to find a company that combines technical expertise with a customer-focused approach. In the Lakewood and surrounding Tennessee region, a business that has carved out a distinct niche for itself is MRCOOL Direct. While they operate as an HVAC contractor, they also serve as a direct supplier of high-quality equipment, making them a unique and valuable resource for homeowners and professionals alike.
MRCOOL Direct has established itself as a go-to provider for innovative heating and cooling solutions, particularly known for their specialty in mini splits. These systems offer a flexible and energy-efficient way to control the climate in specific rooms or areas of your home without the need for extensive ductwork. This makes them an ideal choice for garages, additions, or older homes where traditional HVAC installation would be complex and costly. The company’s approach is centered on making advanced HVAC technology more accessible to everyone, from the seasoned professional to the dedicated do-it-yourself enthusiast.
Customers consistently praise MRCOOL Direct for being "super easy folks to deal with." This reputation is built on their quick and helpful communication, ensuring that clients' questions are answered promptly and thoroughly. Whether you're a homeowner looking to tackle a DIY project or a contractor seeking reliable equipment, their team provides the support and guidance needed to ensure a successful installation. This level of customer service, combined with their product knowledge, makes the entire process seamless and stress-free. Another customer highlighted the company's ability to help them choose the "perfect size and styles for our house," showcasing their commitment to personalized service and customer satisfaction.
MRCOOL Direct is located at 114 22nd St, Lakewood, TN 37138, USA. This location serves as both their office and a warehouse, providing a convenient option for local customers who prefer to pick up their orders in person. Their commitment to accessibility is evident through their wheelchair-accessible entrance and parking lot, ensuring that all clients can easily visit their facility.
While a physical location is a benefit, MRCOOL Direct’s business model is largely built on its ability to act as both a supplier and a contractor. This dual role means they can offer a streamlined experience. You can get a system and the guidance for its installation all from one place. For local Tennessee residents, this means less time spent searching for different vendors and a more cohesive project plan. Their local presence in Lakewood, TN, allows them to be a responsive and knowledgeable resource, understanding the specific needs and challenges of the regional climate.
MRCOOL Direct specializes in a specific but comprehensive range of HVAC services, positioning them as experts in their field.
Services Offered:
A/C System Maintenance and Repair: They provide essential maintenance and repair services to keep your air conditioning unit running efficiently, which is critical during Tennessee's hot and humid summers. Their team is skilled at diagnosing and fixing common A/C problems.
Heating System Installation, Maintenance, and Repair: They offer a full suite of heating services, from new system installation to routine maintenance and repairs. This ensures your home stays warm and comfortable when the temperatures drop.
HVAC System Maintenance and Repair: This includes a general approach to both heating and cooling systems, offering comprehensive care that helps prolong the life of your equipment and prevents future breakdowns.
Mini Splits: MRCOOL Direct is a specialist in mini split systems, offering these highly efficient and flexible solutions. They provide systems that are designed for easy installation, which is a major selling point for DIY-minded customers or contractors looking for a straightforward setup.
Product Sales and Supply: As a direct supplier of MRCOOL products, they sell a variety of HVAC equipment, including mini splits, central air systems, and heating equipment. This allows customers to purchase high-quality units directly from a trusted source, often at a competitive price.
Their focused service list demonstrates their deep knowledge of HVAC systems and their ability to provide specialized solutions.
MRCOOL Direct's business model and customer-centric approach are reflected in several key features and highlights that make them a standout choice for residents in Tennessee.
Features and Highlights:
DIY-Friendly Focus: Many of the products they sell, particularly mini splits, are designed with the DIY homeowner in mind. This allows individuals to save on installation costs while still getting a high-quality, professional-grade system.
Product Expertise: The staff is quick to answer questions and provide expert advice, as noted by customers. They have an in-depth understanding of their products, helping clients choose the right system for their specific needs and property size.
Onsite and Online Services: Customers can order online and pick up at the warehouse, offering a blend of modern convenience and local, physical presence. This flexibility caters to different shopping preferences.
Flexible Payment Options: They accept both credit and debit cards, making the purchasing process convenient and accessible for a wide range of customers.
Positive Customer Experiences: Reviews highlight "great communication" and "wonderful customer service," with systems working "flawlessly." These testimonials underscore the company's commitment to delivering both a great product and a positive experience.
For inquiries, product information, or to place an order, you can contact MRCOOL Direct using the information below.
Contact Information:
Address: 114 22nd St, Lakewood, TN 37138, USA
Phone: (615) 553-8118
The team is ready to assist you with your HVAC needs.
What is worth choosing about MRCOOL Direct? The answer lies in their innovative business model and their dedication to empowering the customer. They don't just sell products or offer services; they provide a complete solution that is accessible, efficient, and supported by a team of knowledgeable professionals. For Tennessee homeowners who are considering upgrading their HVAC systems, the option to install a mini split themselves with the help of a reputable supplier like MRCOOL Direct can lead to significant cost savings. The combination of high-quality, reliable equipment with excellent customer service and expert guidance makes them a standout choice. Their focus on mini splits means they are true specialists in this modern heating and cooling technology, ensuring that you get a system that is perfectly suited to your needs. By choosing MRCOOL Direct, you are partnering with a company that values clear communication, offers a great product, and supports you every step of the way, making them a top-tier general contractor and supplier for your home comfort needs in Tennessee.
MRCOOL Direct Services
HVAC Contractor
- A/C system maintenance
- A/C system repair
- HVAC system maintenance
- Heating system installation
- Heating system maintenance
- Heating system repair
- Install AC
- Repair HVAC
- Mini splits
MRCOOL Direct Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Payments
- Credit cards
- Debit cards
MRCOOL Direct Location
MRCOOL Direct
114 22nd St, Lakewood, TN 37138, USA
MRCOOL Direct Reviews
companypricequestionsunitDIYtech supportcommunicationprojectaddresston
★ 5★ 4★ 3★ 2★ 1Super easy folks to deal with. Ordered online and picked up at their warehouse. Quick to answer all my questions. Unit installed easy and does a great job heating my 24x24 garage.
Feb 13, 2025 · Red Monster RacingGreat company to work with! They helped get us the perfect size and styles for our house! Great communication and wonderful customer service! Highly recommend! Our system works flawlessly!
Aug 29, 2025 · arica bergeronI just want to give a big thank you to James Brown at MrCool for setting me up with a great system and furthermore, I really want someone to know how good he is with customer service and troubleshooting. We spoke at length in the fall when I did the install and was invaluable as far as his knowledge. Fast forward to today, I contacted him after normal business hours not expecting a response, once I finally had it connected professionally and he knew exactly what the issue was with one of the head units. Took me 2 minutes to fix. Can’t say enough good about him and so far I am very pleased with Mr cool as well!
May 05, 2025 · RAAI had a very pleasant experience purchasing my DIY E-Star 4th Gen Unit from Chris at Mr.Cool Direct. He was friendly and helpful. I live locally and he delivered the unit same day. I would not hesitate to purchase from them again. So far, the unit works flawlessly. The weather has been both hot and cold since I installed it and both heat and ac work very well. It is quiet inside and out. Overall, I would recommend Mr.Cool for anyone not wanting to deal with flared fittings and vacuumming lines. It has only been a month but I will update if any issues arise. So far, I am very happy. (Temps in pictures are in Celcius)
Nov 16, 2023 · Jeremy LoweWe recently finished a basement game room. We wanted to install a heat pump and being fairly handy, I looked for a diy package. I was pleased to find the MrCool diy system from MrCool Direct.The company was super easy to work with both before and after the sale. The system was just as easy. The instructions were clear and easy to follow and the system went together without a hitch. Heat pumps in general amaze me as to how they find heat in NewEngland winter temperatures but the system works great.Good customer service and a great system at a fair price, you can’t go wrong.Update :It has been a little over 2 months since I installed our DIY split. I am constantly amazed at how well it performs and how little energy it uses doing it. Our winter was mostly in the 30’s and the system came up to temperature quickly and ran for pennies a day. I consider it a great investment from a great company.
Apr 16, 2024 · dick desroches
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