Moss service and repair LLC

- 1528 Estelle St, Durant, OK 74701

In the vibrant community of Durant, Oklahoma, and the surrounding Bryan County area, a household's daily rhythm often depends on the smooth operation of its appliances and HVAC systems. When a crucial appliance like a refrigerator stops cooling or a washing machine breaks down, it can quickly disrupt that rhythm, causing significant stress and inconvenience. Finding a reliable, local service and repair company is a top priority for any resident facing such a situation. This is where a business like Moss Service and Repair LLC steps in, aiming to be a go-to resource for the community's essential home repair needs.

Moss Service and Repair LLC has established itself in Durant as a local hub for those in need of expert assistance with their household equipment. While every business has its challenges, particularly with communication and scheduling, the company's commitment to eventually making things right and their specialization in home systems makes them a valuable asset to the local area. This article provides a detailed overview of what Moss Service and Repair LLC offers to locals. We will explore their location and accessibility, the specific services they provide, and the highlights of their approach to business. Our goal is to give you a clear, factual understanding of this local establishment, helping you decide if they are the right fit for your repair needs.

One of the most important factors for any service-based business is its ability to communicate and build trust with its customers. The journey of Moss Service and Repair LLC, as reflected in community feedback, shows a company that, while facing hurdles, is willing to take responsibility and improve. The act of calling to apologize and making amends, as noted in a customer review, is a powerful indicator of their desire to provide good service. This willingness to engage with customer feedback and demonstrate accountability is a key feature that locals often look for in a small business. It shows they are not just a service provider but a part of the community fabric.

For many Oklahomans, supporting local businesses is a point of pride. This overview is designed to be a factual guide, presenting information that helps residents make informed decisions. We'll present the available details and let you, the local user, draw your own conclusions based on the provided facts about this company's services, location, and demonstrated commitment to their customers.

Moss Service and Repair LLC is located at 1528 Estelle St, Durant, OK 74701, USA. This location places them conveniently within the city of Durant, making their services easily accessible to a wide range of residents. For those living in the immediate area and in nearby communities such as Calera, Caddo, and beyond, their physical address is centrally located, which is a major benefit when you need to drop off an item for repair or arrange for a service call.

Being a local company, they are deeply familiar with the Durant area and the specific needs of its residents. This local expertise means they understand the common types of appliances and HVAC systems found in homes throughout the region and are better equipped to handle the unique challenges that may arise. Their proximity also means they can offer more responsive service. While there may be occasional scheduling issues, their central location means they are geographically well-positioned to serve the Bryan County area efficiently when they are on the job.

The accessibility of a local repair shop is crucial for individuals who may need to bring a smaller appliance in for service. Having a known and nearby physical location provides a sense of security and reliability that a purely mobile service might not. For local customers, knowing that they are supporting a business right in their own community is an added bonus, strengthening the local economy and fostering a sense of shared community.

Moss Service and Repair LLC specializes in a variety of essential home repair services, with a focus on appliances and HVAC. While the provided information highlights a few specific items, their general expertise in this area suggests a comprehensive approach to home maintenance.

• Appliance Repair: This is a core part of their business. They work on a variety of household appliances, which can include refrigerators, freezers, ovens, stoves, dishwashers, washing machines, and dryers. As noted in customer reviews, they are capable of working on things like dryers, providing solutions for appliances that are crucial to daily life.
• HVAC Service: Based on their name, they likely offer heating, ventilation, and air conditioning services. This can range from routine maintenance and tune-ups to more complex repairs and installations, ensuring that homes remain comfortable throughout Oklahoma's diverse weather seasons.
• Parts and Components: As indicated by a customer review mentioning "parts," they have the ability to order and acquire specific components needed for a repair, demonstrating a full-service capability rather than just simple fixes.
• Service Calls and In-Home Repair: They offer the convenience of coming to the customer's home to diagnose and fix larger appliances or HVAC systems that are not easily transported.

The features and highlights of Moss Service and Repair LLC are tied to their operational philosophy and their position as a local business. These points are what define their customer experience.

• Commitment to Customer Feedback: A notable highlight is their willingness to address customer concerns directly. The fact that they called a customer to apologize for a missed appointment and offered an explanation, even leading to a change in the rating, shows a strong desire to maintain a positive reputation and improve their service. Apologizing is not always easy, and this action sets them apart.
• Local, Community-Based Business: As a small business in Durant, they are part of the local fabric. This means they are more likely to care about their reputation within the community and are often more personally invested in their work than a large, impersonal corporation.
• Specialized Expertise: Their focus on appliance and HVAC repair gives them a deep level of expertise in these areas, making them a knowledgeable resource for complex problems.
• Problem-Solving Approach: The reference to a customer's old dryer suggests they are skilled at repairing existing units rather than simply pushing for a replacement, which can save customers a significant amount of money.

For scheduling a repair, asking a question about a service, or checking on the status of a repair, you can contact Moss Service and Repair LLC using the following information:

Address: 1528 Estelle St, Durant, OK 74701, USA

Phone: (918) 297-5205

This contact information is the primary way to initiate a service request or get in touch with their team.

Moss Service and Repair LLC is a suitable choice for locals in the Durant, Oklahoma, area primarily because of their specialization and their commitment to improving customer relations. While some businesses struggle with communication and scheduling, the company has shown a willingness to correct these issues and apologize for their mistakes, a rare quality that fosters trust within the community. For a local resident, this transparency is crucial. You want to know that the business you're hiring will be accountable and will make an effort to provide a good experience.

Their deep expertise in appliance and HVAC repair means they are a knowledgeable resource for critical household systems. By choosing a local business like Moss Service and Repair LLC, residents are not only getting specialized service but are also contributing to the local economy and supporting a community-based enterprise. The company's willingness to engage with customer feedback and demonstrate accountability makes them a dependable and suitable option for anyone in the Durant area in need of professional repair services for their home's essential appliances and systems.

Moss service and repair LLC

1528 Estelle St, Durant, OK 74701, USA