Johnson Boiler Works Inc Photos




Johnson Boiler Works Inc Introduce
For generations of residents across the Wheeling, West Virginia, and surrounding tri-state area, **Johnson Boiler Works Inc** has been an essential name for critical home services. Operating out of Overbrook, WV, this company is far more than just a typical contractor; they are a multi-disciplinary specialist, providing expert services in **plumbing, heating, and air conditioning (HVAC)**. Their legacy in the region, dating back to 1902, speaks volumes about their endurance and deep-rooted commitment to serving the community's mechanical needs, especially the challenging and often urgent demands of plumbing and boiler systems in this region.
In a state like West Virginia, where homes contend with everything from frozen pipes in the winter to high-demand boiler operation and the need for reliable summer cooling, having a single contractor capable of handling diverse systems is a significant advantage. Johnson Boiler Works Inc offers this comprehensive, full-service approach, which is crucial for maintaining the comfort, safety, and operational efficiency of any residential or commercial property. They are the local experts you call when the hot water tank fails, the furnace won't ignite, or a pipe bursts.
The company is known for its breadth of expertise, particularly with boilers—a vital heating component often overlooked by less specialized contractors. This core competency is complemented by their highly-rated plumbing and general HVAC services. Customers value their ability to respond quickly and schedule service efficiently, demonstrating a commitment to minimizing inconvenience. For instance, initial customer feedback frequently highlights their prompt answering of calls, next-day appointments, and dedicated technicians, like "Bree," who go "above and beyond" to quickly and accurately resolve issues.
However, while the technical skill and initial on-site service often receive high praise, potential customers should note recent concerns regarding communication and professional conduct, particularly in administrative follow-up and sensitivity to customer interactions. While the technical repair service itself, performed by their field technicians, consistently proves to be excellent, the company is encouraged to maintain the same high standard of professionalism and due diligence in all their business communications, especially ensuring respectful and direct contact with all customers, regardless of gender. Choosing Johnson Boiler Works Inc means trusting a contractor with over a century of technical history, balanced with an awareness of their need for improved and consistent communication from top to bottom.
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The company’s primary service hub is located at:
Address: 53 Marshall St N, Overbrook, WV 26003, USA
The location in Overbrook (near Benwood and Wheeling) allows their large team of approximately 46 employees to maintain a wide service footprint across the region. Their local operation ensures that their technicians are familiar with the specific mechanical and structural needs of West Virginia properties, from older homes with steam boilers to new commercial installations. Their decades-long local presence solidifies their accessibility and commitment to their community.***
Their primary service blocks include:
- **Plumbing and Repair:** Comprehensive plumbing services, including fixing leaks, addressing clogs, installing and repairing hot water tanks, and general plumbing maintenance and repair.
- **Boiler Services:** Specialization in various boiler types (Hot Water Boiler, Steam Boiler), including expert repair, maintenance, and replacement for commercial and residential accounts.
- **Heating System Services:** Full range of heating contractor work, including installation, maintenance, and repair for Furnaces, Heat Pumps, and general heating systems.
- **Air Conditioning Services:** Air Conditioning Contractor services covering Cooling Solutions, Central Air installation, Ductless AC / Mini Split systems, Split System installation, and both repair and maintenance.
- **Water Heater Services:** Installation and repair of traditional and modern Water Heaters, including hot water tanks.
- **Annual Maintenance Contract (AMC):** Offering routine maintenance and tune-ups to ensure year-round efficiency and preventative care for HVAC and boiler systems.
- **Commercial and Industrial Services:** Expertise in larger-scale mechanical problems, including sheet metal work, commercial heating and air, and boiler repair for business and industrial clients.
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- **Exceptional Longevity and Experience:** Established in 1902, the company boasts over 123 years of continuous operation, signifying unmatched historical experience in the region’s mechanical systems.
- **Boiler System Specialization:** They are a dedicated **Boiler Works**, offering a depth of knowledge for boiler replacement, maintenance, and complex repair that many general HVAC contractors do not possess.
- **Prompt Initial Response:** Customers frequently praise their ability to answer the phone immediately and schedule necessary appointments—often for the next day—demonstrating strong initial customer service triage.
- **Highly Capable Field Technicians:** Technicians are often recognized for their expertise, trustworthiness, and ability to quickly diagnose and fix complex issues in a single visit, as noted by customers who were "Super satisfied" with the repair work.
- **Full-Service Contractor:** They are a true one-stop-shop, combining plumbing, heating, air conditioning, and specialized boiler services, simplifying home maintenance for West Virginia property owners.
- **Emergency Services Available:** They offer emergency services for urgent issues, such as heating or plumbing failures, which is vital during severe weather conditions in the tri-state area.
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- Address: 53 Marshall St N, Overbrook, WV 26003, USA
- Phone: (304) 232-3070
- Mobile Phone: +1 304-232-3070
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The unique advantage here is the ability to call one company for every mechanical system need—plumbing leaks, furnace failures, A/C installations, and boiler service. While recent feedback suggests that customers, particularly women, should be vigilant about communication consistency and administrative professionalism (requesting direct communication and itemized quotes), the foundational technical capability and their team's on-the-ground performance make them a highly effective choice for the urgent and complex mechanical repairs faced by property owners in the tri-state region.
Johnson Boiler Works Inc Services
Air Conditioning Contractor
- Air conditioning contractor
- Annual Maintenance Contract
- Boilers
- Central Air
- Control Service
- Cooling Solutions
- Ductless Ac / Mini Split
- Furnaces
- Heat Pumps
- Heating contractor
- Hot Water Boiler
- Hot water tanks
- House Air Conditioning
- Plumbing
- Plumbing Repair
- Sheet metal
- Split System
- Steam Boiler
- Water Heater
Johnson Boiler Works Inc Details
Offerings
- Repair services
Johnson Boiler Works Inc Location
Johnson Boiler Works Inc
53 Marshall St N, Overbrook, WV 26003, USA
Johnson Boiler Works Inc Reviews
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★ 5★ 4★ 3★ 2★ 1My experience has been a good one, thus far. The five-star review is worthy, just because they answered their phone, made an appointment for the next day, and they showed up and completed the job when they were supposed to. Bree showed up as my tech , and I could not have been happier with her. The world needs more Bree's in it. She went above and beyond, personable and trustworthy, AND most of all, fixed my issue in a little over an hour. Super satisfied with my experience, and give that girl a raise, she just got you a repeat customer.
Aug 23, 2025 · Ginger MorganUpdate: changing this to a one star after my interactions with the president/owner. He did not do his due diligence to ensure he called me directly, he called my husband. When I returned his call he first asked about payment not my review until I brought it up. I sent him an email chain showing the breakdown on the end of my experience. He responded with 3 sentence apology only on the communication breakdown not for his employees behavior.I followed up this email asking about what it would look like doing business and addressing my concerns including that he called my husband and not me and his only response was that he didn’t know that was his phone number. Beyond unprofessional.—————————————————————They are getting 2 stars because of Sommer who tried her best with my situation. I still don’t know what actually happened because no one has explained to me.From my perspective my experience with Johnson boiler this time was getting the run around after I requested a quote. It was 2 weeks after our initial visit I inquired about a quote and was told I would get a call back. I waited a few days and call back and received the same answer. I called back later that day and spoke with Rusty who was very short with me and said I was next to be completed. The following week I got told again I would get a call back so at this point I’m frustrated and let my husband know the situation.Within an hour of my husband calling I had a “quote” sent to my email but it was very basic no breakdown of how much parts and labor cost separately. So fast forward to the day we are supposed to get our repairs done and the gentlemen doing our order has no idea what he’s walking into. Wasn’t given the correct information and I had to call up there again.Not once have I been given any kind of explanation or apology for the behaviors of what I perceive is discrimination. I have asked to speak to the persons supervisor and have been ignored.Do business at your with them at your own discretion as a woman. If you are a man you should be fine.
May 20, 2025 · C.R. YatesHere is the intersection of Compassion & Community!Johnson Boiler Works is truly the Keystone Establishment of North Benwood.You don't always realize how fate can come crashing down in the worst of times.That is precisely when they stepped up for me, on no less than three occasions to date.On Christmas Eve, gripped in the coldest airmass as of lately...-6°F -25°F windchill...is when my 30 year old furnace decided to make life difficult for a spell.All hands, and team effort assured me of the part in my hand in less than 2 hours.I had the part installed before the temperature got below freezing. The furnace now runs like a top.I tip my hat to Norm, the real catalyst of the works. And I always wave a big hand whenever I pass by the Keystone!
Dec 27, 2022 · Lawrence BruceI am very pleased with the service I received by Johnson Boiler in fixing the issue I had with my furnace. They were extremely quick to respond and solved the issue quickly and professionally. The technician was knowledgeable, respectful and very efficient. I highly recommend them for your heating and cooling needs. Thank you!
Nov 26, 2024 · Rick TeachoutThey are the best! Always find a way to work me in, when I have a plumbing problem!
Apr 11, 2025 · Shelley Tuskey
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