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Firestone Complete Auto Care
- 4000 Fort Campbell Blvd, Hopkinsville, KY 42240

Tire shop, Auto air conditioning service ★3.0

4000 Fort Campbell Blvd, Hopkinsville, KY 42240, USA

3.0
This Firestone location is the worst shop I have ever done business with. The managers are rude and don't care about customer issues unless you complain to corporate. I have to go back for a third time to get something fixed that was supposedly taken care of in March and it is now August. When the customer pays then all sorts of extras and preventative repairs and maintenance is offered. On warranty work, issues seem to be ignored since hey, it doesn't help the shop's bottom line. Their excuse is simply that cars break down, but conveniently enough, it's the issue I have with the work they did and nothing else. The service manager tries to evade responsibility and the GM is rude and patronizing as he also tries to evade responsibility. At this point I wouldn't trust them to do anything else anymore. This shop's practices have them headed towards serious problems when their laziness causes an accident on a poorly done repair. Do yourself a favor and just keep driving and stay away from this place unless you have time and money to waste. I wouldn't take an old clunker here for a basic tire check, much less taking my daily driver back for a serious repair. - Andreas Bunjor
Firestone Complete Auto Care Overview Photos Intro Services Detail Location Reviews

Firestone Complete Auto Care Photos

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Firestone Complete Auto Care Introduce

In a place like Kentucky, where a reliable vehicle is crucial for everything from daily commutes to weekend trips, having a trustworthy auto parts store and repair shop is non-negotiable. For residents of Hopkinsville and the surrounding areas, a place that offers both convenience and a wide range of services is an absolute necessity. Firestone Complete Auto Care at 4000 Fort Campbell Blvd is more than just a place to buy tires; it's a comprehensive automotive service center designed to meet the diverse needs of Kentucky drivers. They offer everything from routine maintenance to complex repairs, positioning themselves as a go-to solution for all your vehicle-related needs.

Navigating the world of car repair can be daunting, but having a dependable team that provides transparent and professional service can make all the difference. Firestone Complete Auto Care is part of a nationally recognized network, which brings a level of standardization and extensive knowledge to the local community. They are equipped to handle a wide array of vehicle issues, whether it's a routine oil change, a tire losing air, or a more serious issue with your engine or transmission. While experiences can vary, as shown in customer reviews, the store's dedication to providing a full spectrum of services and its national backing make it a significant option for drivers in the region. The best shops are those that build trust, and Firestone aims to do so by offering a comprehensive, one-stop solution for vehicle maintenance and repair.


Location and Accessibility

Located at 4000 Fort Campbell Blvd in Hopkinsville, KY, Firestone Complete Auto Care is strategically situated for easy access by residents of both Hopkinsville and the wider surrounding areas, including those commuting from nearby military installations. This prime location on a major boulevard ensures that it's easy to find and convenient to get to, especially for those in need of quick service or emergency repairs. The facility is designed with customer convenience in mind, offering on-site parking and a number of accessibility features.

The store is committed to being accessible to all customers. They feature a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom. This thoughtful design ensures that every customer feels welcome and can navigate the facilities comfortably. Furthermore, for those who prefer not to enter the store, they offer curbside pickup for parts and other items, a valuable service that adds a layer of convenience and safety. Appointments are recommended to ensure prompt service, which helps manage customer flow and reduce wait times. This combination of a convenient physical location and customer-focused accessibility features makes the Firestone location in Hopkinsville a practical and welcoming choice for auto care.


Services Offered

Firestone Complete Auto Care is a full-service auto shop, providing a vast array of services beyond just selling tires. Their offerings cover almost every aspect of vehicle maintenance and repair, making them a true "complete auto care" center. Here is a detailed list of the many services they provide:

  • Tire Services: This includes tire installation, rotation, balancing, repair, and inspection. They carry both Bridgestone and Firestone tires for a variety of vehicles, including cars, trucks, and SUVs. They also handle Tire Pressure Monitoring System (TPMS) services.
  • Auto Repair & Diagnostics: Their mechanics are equipped to handle a wide range of repairs, from diagnosing a check engine light to addressing fluid leaks, steering and suspension issues, and engine problems.
  • Brake Services: They offer a full suite of brake services, including brake inspection, brake fluid flush, brake pad replacement, and brake rotor replacement.
  • Oil Change Services: They provide various oil change options, including conventional, high-mileage, and synthetic oil changes. Services include oil and filter replacement, fluid level checks, and air and cabin filter replacement.
  • HVAC and Cooling System Services: They can handle everything from a simple AC recharge to comprehensive AC system cleaning, inspection, and leak detection and repair, as well as radiator service.
  • Battery Services: They are a dedicated car battery store, offering battery sales, testing, diagnostics, installation, and even recycling for standard, side-post, and recessed top-post batteries.
  • General Maintenance: This includes a wide array of routine services like wheel alignment, front and rear suspension work, headlight replacement, and fluid checks.
  • Transmission Services: They can perform transmission diagnostic services, fluid flushes, and general maintenance to keep your drivetrain in optimal condition.


Features / Highlights

Beyond the extensive list of services, Firestone Complete Auto Care offers several key features that are designed to enhance the customer experience and build trust. While some customers have had negative experiences, it is important to note the positive aspects of the business that are consistently highlighted:

  • Comprehensive Service: The "complete auto care" name is well-earned. They offer a one-stop-shop for nearly all automotive needs, from tires to transmissions, which is highly convenient for busy drivers.
  • Professional Staff: As noted in a positive review, the team includes helpful and professional staff members. The mention of specific employees like "Mike" and "John" who were efficient and courteous, even when the shop was busy, highlights the potential for outstanding customer service at this location.
  • Customer-Centric Amenities: They offer amenities like a restroom and on-site mechanics. They also have a welcoming environment, identifying as LGBTQ+ friendly and a transgender safespace, which is a significant feature for inclusivity.
  • Free Inspections and Checks: The availability of services like a "Courtesy Inspection" and "Free Vehicle Inspections" is a great benefit for customers who want to proactively maintain their vehicles without an initial cost.
  • Service Guarantees: The business offers a service guarantee, which provides a layer of assurance for customers that the work will be done to a high standard.
  • Recycling Programs: The provision of battery recycling services demonstrates a commitment to environmental responsibility.


Contact Information

To schedule an appointment or get more information on services, you can easily contact Firestone Complete Auto Care. They recommend appointments to ensure they can provide timely and efficient service to all customers.

  • Address: 4000 Fort Campbell Blvd, Hopkinsville, KY 42240, USA
  • Phone: (270) 632-2994

Their team is ready to assist with any questions you may have about your vehicle's needs.


What Is Worth Choosing Firestone Complete Auto Care?

Choosing an auto repair shop is a personal decision, and customer experiences can be highly subjective. For Kentuckians in the Hopkinsville area, Firestone Complete Auto Care presents a dual-sided picture. On one hand, the negative review highlights significant issues with customer service, and a perceived lack of care for warranty work, which are valid concerns for any customer. On the other hand, a positive review paints a picture of quick, professional, and friendly service, with a specific example of an efficient flat tire repair by Mike and John. These contrasting experiences point to the fact that, like any large chain, the quality of service can depend on the specific team and management at a particular location.

However, what makes Firestone Complete Auto Care worth considering is the sheer breadth and depth of the services they offer. It is rare to find a single location that can handle everything from a tire replacement to a transmission diagnostic and an AC repair. This versatility is a major convenience for busy people who want to avoid the hassle of visiting multiple specialty shops. The national backing of the Firestone brand also brings with it access to specific products like Firestone and Bridgestone tires, as well as a standardized set of procedures and a service guarantee. The commitment to inclusivity, with a stated LGBTQ+ friendly environment, is a modern and welcoming feature. For those who need a wide range of services and appreciate the convenience of a one-stop-shop, and who are willing to schedule appointments to ensure a smooth process, this location can be an effective solution for their automotive needs. The key is to communicate clearly with the team and leverage the convenience of their many offerings and accessibility features.

Firestone Complete Auto Care Services

  • Tire Shop

  • A/C Compressor
  • A/C Maintenance Service
  • A/C Recharge Service
  • Alignment Service

    Ensures that your vehicle's wheels are properly aligned, which helps prevent uneven tire wear and improves handling. This service involves adjusting the angles of the wheels to meet the manufacturer's specifications.

  • Auto A/C Repair
  • Auto Maintenance
  • Basic Maintenance
  • Bridgestone Tires

    Bridgestone tires are designed for your performance needs. Explore our different types of tires to find your perfect driving experience.

  • Car Ac Repairs
  • Car Alignment

    Similar to alignment service, this involves adjusting the angles of the wheels to the correct positions as per the manufacturer’s specifications to ensure even tire wear and proper handling.

  • Car Care Package
  • Car Fluids
  • Car Or Truck

    Services available for both cars and trucks to cater to a wide range of vehicles.

  • Car Pulling
  • Courtesy Inspection
  • Engine Tune Up
  • Firestone Tires

    Whether you're looking for all-season, winter, or summer tires, we'll inspect, repair, or replace your Firestone tires to ensure high-performance tires get you safely back on the road.

  • Fluid Leaks
  • Free Vehicle Inspections
  • Front & Rear Suspension
  • Front And Rear Brake Pads
  • Headlight Replacement
  • Indicator Light
  • Life Time Alignment
  • Manufacturer's Recommended Maintenance Schedule
  • Point Inspection
  • Radiator Service & Repair
  • Replacement Bulb
  • Rotor Replacement

    Replacement of brake rotors to ensure efficient braking performance.

  • Routine Maintenance
  • Service Guarantee
  • Shocks And Struts
  • Starting And Charging System
  • Support Services
  • Test Drive
  • Tire Alignment

    Adjusting the angles of the wheels to ensure proper alignment and even tire wear.

  • Tire Balancing

    Balancing the weight distribution of the tire and wheel assembly to ensure smooth and vibration-free operation.

  • Tire Inspection

    Thoroughly examining tires for tread depth, signs of damage, uneven wear, or other issues.

  • Tire Installation
  • Tire Maintenance

    Offering tire maintenance tips and services, such as tire cleaning, tire sealant application, and tire inflation checks.

  • Tire Pressure Monitoring System (TPMS) Service

    Inspecting, diagnosing, and repairing issues with the TPMS sensors or system.

  • Tire Repair

    Patching or plugging punctured tires to fix small leaks and restore their functionality.

  • Tire Replacement

    Replace worn-out tires with new ones, ensuring safety and performance for your vehicle. Trustworthy and efficient.

  • Tire Rotation

    Moving tires from one position to another on the vehicle to promote even tread wear and extend tire life.

  • Tire Service

    Includes a variety of tire-related services such as tire installation, rotation, balancing, and repair to ensure your tires are in good condition and perform optimally.

  • Tires

    High-quality tire installation and expert tire repair services.

  • Tires for Cars

    A selection of tires suitable for passenger cars, offering a balance of performance, safety, and comfort for everyday driving.

  • Tires for SUV

    Offering a range of tire options specifically designed for SUVs, which provide better handling, durability, and performance suitable for these larger vehicles.

  • Tires for Trucks

    Specially designed tires to meet the needs of trucks, providing durability, load-carrying capacity, and performance for both on-road and off-road driving.

  • Vehicle Maintenance
  • Vehicle Suspension Services

    Inspection and repair services for vehicle suspension systems to ensure a smooth and stable ride.

  • Wheel Alignment

    Precision wheel alignment to enhance tire performance and extend its lifespan.

  • Wheel Assembly

    Inspection and repair of wheel assemblies to ensure proper alignment and balance.

  • Wheel Balancing

    Balances the weight of your vehicle's wheels to ensure a smooth ride and prevent uneven tire wear. This service involves attaching small weights to the wheels to correct any imbalances.

  • Window Washer Fluid
  • Auto Air Conditioning Service

  • AC Service

    Expert AC service for all vehicle types, ensuring efficient and reliable cooling performance.

  • AC System Cleaning

    Cleaning and disinfecting the AC system to remove bacteria, mold, and unpleasant odors.

  • AC System Inspection

    Thoroughly examining the air conditioning system to identify any issues or potential problems.

  • AC System Leak Detection and Repair

    Identifying and fixing refrigerant leaks in the AC system to prevent loss of cooling capability.

  • AC System Maintenance

    Providing guidance on how to properly maintain the AC system, including filter replacement and regular checks.

  • AC System Performance Testing

    Evaluating the overall performance of the AC system, including temperature output and airflow.

  • AC System Recharge

    Adding refrigerant to the AC system to restore optimal cooling performance.

  • Air conditioning

    Diagnosis and repair of air conditioning systems to keep the vehicle cool and comfortable.

  • Oil Change Service

  • Air & cabin filter replacement

    Replacement of air and cabin filters to ensure clean and fresh air inside the vehicle.

  • Air Filter Inspection

    Checking the air filter to determine if it needs cleaning or replacement.

  • Conventional Oil Change

    Uses traditional petroleum-based oil. This type of oil change is usually recommended for older vehicles or those that do not require synthetic oil.

  • Courtesy Vehicle Check

    Quick check-up of the vehicle to ensure everything is in working order.

  • Fluid Level Checks

    Checking and topping off other vital fluids in the vehicle, such as coolant, brake fluid, power steering fluid, and windshield washer fluid.

  • High-Mileage Oil Change

    Uses specially formulated oil designed for vehicles with high mileage. This oil helps reduce oil consumption, minimize leaks, and extend the life of the engine.

  • Indicator Light

    Diagnosis and resolution of indicator lights to address any underlying issues.

  • Lubrication

    Applying lubricant to key components, such as door hinges, to ensure smooth operation.

  • Oil Service

    General term for an oil change service that includes draining old oil, replacing it with new oil, and changing the oil filter. It may also include checking other fluid levels and a basic vehicle inspection.

  • Oil and Filter Replacement

    Draining the old engine oil and replacing it with fresh, high-quality oil. The oil filter is also replaced during this process.

  • Oil change

    Efficient and thorough oil change services to keep the engine running smoothly.

  • Scheduling Maintenance

    Convenient scheduling of regular maintenance services to prevent potential issues.

  • Standard Oil Change

    Involves draining the old engine oil and replacing it with new oil to lubricate the engine properly. This service typically includes replacing the oil filter.

  • Synthentic Oil Change

    Uses synthetic oil, which is designed to provide better performance and protection than conventional oil. It lasts longer and is suitable for high-performance and newer vehicles.

  • Tire Pressure Check

    Verifying and adjusting tire pressure to the recommended levels.

  • Windshield Wiper Blades

    Replacement of windshield wiper blades to ensure clear visibility during inclement weather.

  • Wiper Blade Check

    Assessing the condition of wiper blades and recommending replacement if necessary.

  • Car Battery Store

  • Alternator Replacement & Repairs

    Replacement and repair of alternators to ensure proper electrical system functioning.

  • Battery Diagnostics

    Inspection of key starting and charging system parts and functions that may include the battery, alternator, starter, and voltage level

  • Battery Inspection

    Inspecting the battery's condition, checking for corrosion and ensuring proper connections.

  • Battery Installation

    Professional installation of car batteries to ensure proper fit and function.

  • Battery Maintenance

    Providing guidance and products for maintaining and prolonging the life of car batteries.

  • Battery Recycling

    Proper disposal and recycling of old or used car batteries in an environmentally friendly manner.

  • Battery Sales

    Offering a wide selection of car batteries for various makes and models.

  • Battery Sizing

    Review of car’s electrical system and current battery to find your vehicle’s recommended battery group size and type

  • Battery Testing

    Testing the condition and performance of car batteries to determine if replacement is necessary.

  • Battery Warranty

    Providing warranty services for car batteries, including replacements or repairs if covered.

  • Car battery store

    High-quality car battery replacement for cars, vans, trucks, and SUVs.

  • Recessed Top-Post Battery

    Recessed top-post batteries are compatible with most European makes and models.

  • Side-Post Battery

    Side-post batteries are compatible with most General Motors vehicle makes and models.

  • Standard Top-Post Battery

    Standard top-post batteries are compatible with most American and Japanese makes and models.

  • Starting And Charging Systems

    Diagnosis and repair of starting and charging systems to ensure proper functioning.

  • Auto repair shop

  • Auto Maintenance

    Regular maintenance services to keep the vehicle in top condition and prevent potential issues.

  • Auto Repair

    Comprehensive repair services for all aspects of the vehicle, ensuring optimal performance.

  • Auto engine diagnostic

    State-of-the-art engine diagnostic services to identify and resolve any engine issues.

  • Belts And Hoses

    Inspection and replacement of belts and hoses to prevent breakdowns and ensure proper functioning.

  • Big Repairs

    Expert repair services for major automotive issues to restore the vehicle's performance.

  • Car Inspections

    Thorough inspections to identify any potential problems and ensure overall vehicle safety.

  • Car Troubles

    Diagnostic services to identify and resolve various car troubles and issues.

  • Check Engine Light Diagnostics

    If you have a check engine light showing, our certified technicians use advanced diagnostics to identify the issue and explain what’s going on under the hood. Whether it’s a small, or a serious engine problem, we’ll pinpoint the cause and recommend the right fix. Call or schedule with us today!

  • Complete Vehicle Inspection

    Detailed inspection of the entire vehicle to identify any potential issues.

  • Dashboard Lights

    Diagnosis and resolution of dashboard warning lights to address any underlying issues.

  • Engine Cooling System Services

    Repairing or replacing components of the engine cooling system, such as radiators, water pumps, or thermostats, to prevent overheating.

  • Engine Repair Diagnostics

    Using specialized tools and equipment to identify and diagnose engine issues.

  • Engine Tune Up

    Performing routine maintenance tasks to optimize engine performance, such as spark plug replacement, fuel system cleaning, and ignition timing adjustment.

  • Fluid Leaks

    Identification and repair of fluid leaks to prevent further damage and maintain vehicle performance.

  • Front & Rear Suspension

    Inspection and repair of front and rear suspension systems for a smooth and safe ride.

  • Schedule Repair

    Easy scheduling of repair services to address any automotive problems.

  • Starter Problems

    Diagnosis and repair of starter problems to ensure reliable vehicle starting.

  • Steering & suspension repair

    Repair and maintenance of steering and suspension systems for a smooth and comfortable ride.

  • Vehicle Repairs

    Expert repairs for various automotive issues to restore functionality and performance.

  • Brake Shop

  • Brake Anit-Lock Braking System (ABS) Repair

    Diagnosing and repairing issues with the ABS system to ensure its proper functioning.

  • Brake Fluid Flush

    Flushing out old brake fluid and replacing it with fresh fluid to maintain optimal brake performance and prevent brake system corrosion.

  • Brake Inspection

    Thoroughly examining the brake system to assess the condition of brake pads, rotors, calipers, brake lines, and other components.

  • Brake Pad Replacement

    Removing worn-out brake pads and installing new ones to ensure proper braking performance.

  • Brake Pads

    Replacing the brake pads, which are crucial components that press against the brake rotor to create the friction needed to stop your vehicle. Regular replacement ensures safe braking performance.

  • Brake Repair

    Comprehensive service that can include the replacement of brake pads, rotors, calipers, and other components to ensure the braking system is functioning safely and effectively.

  • Brake Replacement

    Replacing worn-out brake hardware, such as springs, clips, and pins, to maintain proper brake pad positioning and operation.

  • Brake Rotor Replacement

    Machining the brake rotors to remove uneven wear or replacing them if they are damaged or worn beyond repair.

  • Brake Services

    Inspection, repair, and replacement of brake systems to ensure optimal safety and performance.

  • Front And Rear Brake Pads

    Replacement of front and rear brake pads to ensure optimal braking performance.

  • Transmission Shop

  • Drivetrain Inspection

    Thorough inspection of the drivetrain to identify any potential issues or wear in the drivetrain components.

  • Transmission Diagnostic Service

    Conducting comprehensive diagnostics to identify and troubleshoot transmission-related issues.

  • Transmission Fluid Flush

    Flushing out the old transmission fluid and replacing it with fresh fluid to improve performance and longevity.

  • Transmission Maintenance

    Performing routine maintenance tasks on the transmission system, such as filter replacement or fluid level checks.

  • Mechanic

  • Mechanic Services

    General mechanic services, including diagnostics, repairs, and maintenance for all vehicle makes and models to ensure optimal performance and safety.

Firestone Complete Auto Care Details

  • Service options

  • Curbside pickup
  • In-store shopping
  • Onsite services
  • Delivery
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Offerings

  • Oil change
  • Amenities

  • Mechanic
  • Restroom
  • Crowd

  • LGBTQ+ friendly
  • Transgender safespace
  • Planning

  • Appointments recommended
  • Recycling

  • Batteries
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Parking

  • On-site parking

Firestone Complete Auto Care Location

Firestone Complete Auto Care

4000 Fort Campbell Blvd, Hopkinsville, KY 42240, USA

Firestone Complete Auto Care Reviews

An average rating of ★3.8 from 375 user reviews.

oiltruckbrakesjobdeskmoneytire rotationinspection30 minutesgentlemen

★ 5★ 4★ 3★ 2★ 1

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