Custom Services Tulsa Heating Air and Plumbing

- 901 S 9th St, Broken Arrow, OK 74012

For residents and businesses in the Tulsa Metro area, including the community of Broken Arrow, having a reliable professional to call for plumbing, heating, and air conditioning issues is essential. Custom Services Tulsa Heating Air and Plumbing has been a cornerstone of this community for decades, offering a comprehensive suite of services that address some of the most critical needs of any property owner. Since its founding in 1980 by Bob Townsend, the company has operated with a strong commitment to serving its customers with quality, integrity, and a focus on community. This article provides a detailed look into why Custom Services is a suitable and trusted choice for locals, exploring their wide range of services, their dedication to customer satisfaction, and the positive feedback they have received.

Custom Services stands out from many other contractors by offering a unique combination of plumbing, heating, and air services. This integrated approach means that a customer with a problem—whether it's a clogged drain, a faulty furnace, or a broken air conditioner—can call one company to handle it all. This can be a significant advantage, as many home issues often have overlapping causes. For example, a water leak from an AC unit may be a plumbing issue, an HVAC problem, or both. Having a single team with expertise in all these areas streamlines the diagnosis and repair process, saving customers time and the hassle of coordinating multiple different contractors. The company’s long history and status as an employee-owned business further reinforce its commitment to the community, as the team members who work there are personally invested in providing excellent service and maintaining a strong reputation.

The company’s philosophy is built on putting the community first, a principle that has guided them since their inception. They have a 24-hour call center and offer emergency services, understanding that major mechanical and plumbing problems don't always happen during regular business hours. Their technicians are not only highly trained and licensed but are also noted for their friendly and professional demeanor. This blend of technical skill and excellent customer service is a key part of their value proposition. For Oklahomans who rely heavily on their heating and cooling systems to handle extreme weather, this level of professionalism and responsiveness is not just appreciated—it’s a necessity. The company's focus on educating customers and providing upfront pricing before any work begins also contributes to a transparent and trustworthy experience.

Custom Services is located at 901 S 9th St, Broken Arrow, OK 74012, USA. This location places them in a prime position to serve the entire Tulsa Metro area, including Broken Arrow, Jenks, Owasso, Sapulpa, and many other surrounding communities. A central office location is a major asset for a service business, as it allows for efficient dispatching of their technicians to various job sites. They operate with a 24-hour call center and flexible scheduling, which ensures they are highly accessible to customers with a wide range of needs, from routine maintenance to urgent, after-hours emergencies. They also have an office in Tulsa and serve the Oklahoma City area, further expanding their reach.

The accessibility of Custom Services is highlighted by a customer who was technically outside of their usual service area but was still able to get a service rep sent out to them. This willingness to go the extra mile for a potential client, even when it might be inconvenient, speaks volumes about their commitment to customer service. The reviews praise their technicians for being "nice, friendly and great at explaining" their work, and their installers for being "on time but a bit early" and working diligently through their lunch breaks. These details demonstrate a strong work ethic and a focus on respecting the customer's time and space. The company's ability to offer financing options also makes their services more accessible to customers who need to replace expensive equipment like a 30-year-old AC unit.

Custom Services offers a comprehensive array of services that cover the most critical home and business needs for plumbing, heating, and air conditioning.

• Plumbing Services: They are a professional and reliable plumber for all residential and commercial needs. This includes services such as water heater repair and installation, leak detection, drain hydro jetting, sewer pipe repair, and gas line repairs. They are equipped to handle everything from a simple clogged drain to complex sewer line issues.

• Heating and Air Conditioning (HVAC) Services: Their expertise extends to all aspects of HVAC. They provide installation, repair, and maintenance for a variety of systems, including furnaces, air conditioners, and boilers. They also offer a 27-point Heating Clean and Safety Check and other preventative maintenance plans to ensure systems run efficiently and safely year-round.

• 24-Hour Emergency Service: Understanding that plumbing and HVAC failures don't stick to a 9-to-5 schedule, they provide 24-hour emergency services. This rapid response capability, which is often within an hour for urgent requests, is a crucial service for Oklahomans facing a crisis with their home systems.

• Replacement and Installation: When a unit is beyond repair, as was the case for the customer with the 30-year-old AC, they provide expert installation of new, high-quality units from brands like Daikin and Trane. They work with customers to find a solution that fits their comfort needs and budget, even assisting with financing applications.

• Upfront Pricing: The company operates on a transparent pricing model, charging by the job, not by the hour. They provide all charges upfront before any work begins, so customers are never surprised by unexpected costs. They also offer no overtime or holiday rates with a signed agreement.

Based on the provided information and customer feedback, several features and highlights make Custom Services a standout choice for locals in the Tulsa Metro area.

• Rapid and Reliable Service: Customers consistently praise the company for its "rapid service" and ability to respond quickly to calls. This efficiency is a major highlight, especially during extreme weather conditions when a fast response is critical.

• Professional and Friendly Technicians: The technicians, such as Ryan, are noted for being "nice, friendly and great at explaining" their work. This commitment to courteous and professional service, even through difficult jobs like a summer AC installation, is a key part of their positive reputation.

• Exceptional Cleanliness and Work Ethic: The installation team is specifically praised for their work ethic, showing up early and working through lunch. Their cleanup was so "remarkable" that the customer "couldn't have known they were ever there." This attention to detail and respect for the customer's home is a major selling point.

• Help with Financing: For expensive projects like a new HVAC unit installation, the company assists customers in applying for financing. This makes their services more accessible and affordable, which is a huge benefit for locals who need to make a major investment in their home's comfort system.

• Comprehensive and Integrated Services: The combination of plumbing, heating, and air conditioning services under one roof makes them a versatile and efficient one-stop shop for a wide range of home repair and maintenance needs.

For those in need of their services, here is the contact information for Custom Services Tulsa Heating Air and Plumbing:

Address: 901 S 9th St, Broken Arrow, OK 74012, USA

Phone: (918) 258-8686

In conclusion, Custom Services Tulsa Heating Air and Plumbing is a highly suitable and reliable plumber and HVAC contractor for anyone in the Broken Arrow and wider Tulsa Metro area. Their long-standing presence in the community, coupled with a proven track record of rapid, professional, and high-quality service, makes them a trusted partner for a variety of home and business needs. The glowing reviews from customers, who highlight everything from their friendly technicians to their remarkable cleanup and assistance with financing, are a strong testament to their dedication to customer satisfaction. For Oklahomans, choosing Custom Services means you are not just hiring a contractor; you are partnering with a company that is deeply invested in the community and committed to providing transparent, efficient, and expert solutions for all your heating, air, and plumbing problems.

Custom Services Tulsa Heating Air and Plumbing

901 S 9th St, Broken Arrow, OK 74012, USA