A & K Service Heating & Cooling Inc.

- 4735 Village Ct, Alpharetta, GA 30004

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A & K Service Heating & Cooling Inc. Reviews

• We hired A&K Service Heating & Cooling expecting professional and honest work. Instead, we’re left with a $1,783.50 bill, a non-working AC unit, and no accountability. They replaced a control board and recharged refrigerant, even though the technician suspected a leak from the beginning(we have this on recording). He never warned us that the repair might fail. The system is still not cooling and our dog and guinea pigs suffer in 85+ degree heat inside.Today, my boyfriend called to request a refund, calmly and respectfully. The technician answered once, made sarcastic comments about our family leaving reviews (even joked he was waiting for our dog to post one), then cut the call short(we have these remarks on recording too if anyone would like to hear). After that, we called back 11 times, and he hasn’t picked up since.This kind of behavior isn’t just unprofessional, it’s evasive and dismissive, especially when the repair clearly failed. If you value honest diagnostics, clear communication, and a company that stands behind its work, do not use this one. We’re now forced to seek legal and consumer protection help just to be treated fairly.If anyone is considering this company and would like to hear how Ernest has handled this situation, feel free to reach out to us and we will happily share his response.

  Jul 25, 2025 · Nicole Chen

• UPDATE:After our family posted honest reviews detailing our experience, Ernest publicly responded with polished replies claiming they wanted to “resolve the issue.” We took them at their word and tried reaching out over 20 times with no returned calls. The first time we did reach him, he made sarcastic jokes about our reviews and never followed up. The second time he said he would call us after he returned to his office. That call never came.Now, those public responses have been deleted.Thankfully, we took screenshots of every one of them and are happy to share them. This business continues to avoid accountability, dodge our calls, and misrepresent the situation both to us and to the public.If you’re considering working with this company, please read through our experience carefully. This is not just a case of poor service, it’s a pattern of avoidance, misrepresentation, and manipulation. We have recorded phone calls, video evidence, and now, deleted replies that show how this company truly operates. I’m happy to share these with anyone who requests them. You deserve to know who you’re dealing with.ORIGINAL REVIEW:Absolutely disappointed with the service from A&K Service Heating & Cooling. We paid $1,783.50 for a repair that never fixed the problem. The technician suspected a refrigerant leak from the beginning but did not to confirm it. Instead, he recommended replacing the control board and recharging the refrigerant, presenting it as a reasonable solution in lieu of doing a leak search.The system failed within 24 hours, and despite a follow-up visit, it was confirmed that the unit was leaking from both the inside and outside coils, exactly what was suspected on day one. I was never given any written disclosure, waiver, or risk notice that the repair might not hold. The estimate even stated: “When we get the unit running…” ,yet the unit never ran properly again.Now I’m being told I need to replace the entire system after already spending nearly $2,000 for what was a misdiagnosed and ineffective repair. I have a recording of the technician admitting he believed it was a leak all along, yet that wasn’t clearly explained or documented(I have recorded and paper evidence).I’ve had to prepare a refund demand, file a complaint, and consider legal action just to try to get my money back. Save yourself the stress and go with a company that stands behind their work and communicates honestly.

  Aug 03, 2025 · Reshi Manivannan

• My dad paid nearly $1,800 to A&K Service Heating & Cooling for what we were told would fix our broken AC. The technician said the system was low on refrigerant and offered a few options, but made it sound like replacing the control board and refilling the refrigerant would get everything working again. Based on his recommendation, that’s what we agreed to.The AC never worked properly after the repair. It failed almost immediately, and when the technician came back, he confirmed there were leaks in both the inside and outside coils, something he suspected from the beginning.What makes this even worse is that it’s been 85+ degrees inside our house, and our dog and guinea pigs are clearly struggling in the heat. It’s heartbreaking to see our pets panting and uncomfortable because we trusted someone who didn’t do the job right the first time.Now they’re saying we need to replace the entire unit, after already paying them a large amount for a repair that didn’t fix anything. It feels like we were misled. If you care about honest diagnostics, transparency, and reliable service, avoid this company.

  Jul 24, 2025 · Varsha Manivannan

• In their responses to our previous reviews, they told us to “reach out directly.” We took that seriously and tried, but they have done nothing but avoid us, lie about their availability, and refuse to return our calls.My son has called over 20 times, and they have answered only twice, during which the technician made sarcastic jokes about our family leaving reviews and that he was just waiting for our dogs and Guinea pigs to leave one too. The second time(from a different number because he likely blocked the first) at 4:34 PM, he said: “I’m not back at the office yet, I’m still working, I’ll call you back when I get there.” That call never came.We are now stuck repeatedly trying to reach out to Ernest, despite him and his company telling us multiple times to “reach out directly.” We did exactly that, but their words turned out to be empty and performative. Instead of owning the issue, Ernest has chosen to hide behind voicemail, avoid follow-up, and ignore our repeated attempts to resolve this fairly. It’s clear at this point that the invitation to “reach out” was never meant sincerely, just something to say publicly to save face.We are now in a house that is over 85 degrees, with pets and family members struggling, and we’re left with nothing but a broken system and empty promises. They claimed to offer professional service, but all we got was avoidance, disrespect, and a technician who now hides behind an answering machine.If you’re reading this, please know we are simply trying to get accountability and fairness. We paid in good faith and received nothing that worked. This has deeply affected our family, and we strongly urge others to look elsewhere for HVAC services.

  Jul 26, 2025 · Latha Manivannan

• Ernie is punctual and knowledgeable as a baseline. Being a construction professional myself, I appreciate his excellence when he takes care of my home.

  Jun 16, 2025 · Dominick Pesola

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